Vaughan Richmond Hill Veterinary Emergency Clinic
Richmond Hill, Ontario
General Info
Emergency and life-saving procedures
On-site diagnostics including digital x-rays, in-house blood and urine laboratory
Stabilizing critical patients with transfer back to family veterinarian
Continued care and monitoring of patients following same line of treatment initiated by family veterinarian
Alleviating pain and discomfort in non-life threatening cases until availability of family veterinarian
Referral of complicated cases requiring specialist intervention after stabilization
On-site diagnostics including digital x-rays, in-house blood and urine laboratory
Stabilizing critical patients with transfer back to family veterinarian
Continued care and monitoring of patients following same line of treatment initiated by family veterinarian
Alleviating pain and discomfort in non-life threatening cases until availability of family veterinarian
Referral of complicated cases requiring specialist intervention after stabilization
Reviews
ms
16 Mar 2022
REPORT
My emails sent after the sad loss of our 5 month old puppy recently:
Hello,
I am not sure who to address this email to yet I would like to express some thoughts and feelings I have after our experien...
My emails sent after the sad loss of our 5 month old puppy recently:
Hello,
I am not sure who to address this email to yet I would like to express some thoughts and feelings I have after our experience with your clinic. It has taken me a bit of time to consider writing.
On March 1 about 5:30 pm, I brought my 5 month old puppy, Cami, into your clinic. It was very possible she had passed even before we arrived. I was quite distraught and the team came out (a friend had driven me as I was unable). They did not hear a heartbeat and asked if I wanted the vet to take a look at Cami, perhaps to confirm. I said yes and she was taken in. That was the last time I saw her. A few minutes later, someone came out and asked if I wanted CPR to be started. At that point I knew it was too late. We had absolutely no idea what happened to Cami as she just collapsed while running and her hind legs were paralyzed at that point. The only thing I knew was that I saw the life go out of her in the car as I held her.
My husband and son came to your clinic a few hours later and they were able to see Cami. I asked my husband if the vet said anything to him. He said "nobody said anything and they were more interested in getting paid."
I decided to have Cami cremated and to receive her ashes. Last Friday, we were told she was ready to be picked up. Once I got to your clinic, I called from outside as directed. The receptionist, appropriately so, asked if it was an emergency or could I go on hold, which I Was fine doing. I was planning on asking if there had been anything written in the chart...perhaps the vet had some idea what may have killed Cami. I suppose I am looking for some emotional closure as my sadness and guilt are still very strong. When the receptionist came back on, I told her my name and who I was picking up. Before I had the chance to ask if someone could glance in Cami's chart, she put me on hold again.
A minute or so later, someone (else?) got back on and asked me to meet her at the tent in the back. I then tried to ask her my question...about the chart. She abruptly told me that if we didn't ask for an autopsy, then it was impossible for them to know and it was too late now. I said that I just wondered if perhaps the vet had written notes in her chart and could someone just take a quick look. I was told that her chart was not there, it had been transferred and at this point it was impossible to find a cause of death anyway. She went on to say that i would have to contact her vet, he/she would look at the medical history and perhaps give me an idea as to what happened. I told her that Cami was only 5 months old so there wasn't much of a medical history.
I found her incredibly patronizing (yes, I am well aware that it is too late to have an autopsy done after cremation) and incredibly insensitive. I was there to pick up my young puppy's remains from some unknown tragedy. The least someone could be is kind, sensitive and compassionate....not make me feel as if I am annoying them and taking too much of their time.
Sadly, this experience has left me with a deep sadness as well as a hesitancy to use your service again. I just felt I wanted to let you know my experience at your clinic.
*My 2 nd email sent today after finding out Cami's chart was Never sent to her regular vet: (2 weeks after the death and 5 days after being told the chart had been transferred)
Good morning,
I have contacted Cami's vet. Apparently NO file was sent to them. Sadly this has added more distress to our situation and lack of confidence in your clinic. Please reply asap
***At the time of writing this, nobody has responded from the clinic. All I ask is for an apology....for treating me with a total lack of compassion and insensitivity. I lost a beloved very young family member. I hope I never need an emergency vet again but rest assured, if I do, I WON'T be taking my pet to the Vaughan/Richmond Hill Emergency Vet.
Dinah Poliwoda
13 Feb 2022
REPORT
The staff of the clinic was incredibly warm and nice . Dr Wattson saved our dog's life. Excellent service.
Richard Joseph
22 Sep 2021
REPORT
Dr. Jenna Richards and the staff at the clinic treated our 5 month old Jack Russell, Lucy, after she fell through the stairs from the 1st floor to the basement. They took excellent care of Lucy and s...
Dr. Jenna Richards and the staff at the clinic treated our 5 month old Jack Russell, Lucy, after she fell through the stairs from the 1st floor to the basement. They took excellent care of Lucy and she is well on the road to recovery. We can't thank them enough.
Lily Markovic
21 Jun 2021
REPORT
I don't know in what words I could thank this clinic, and Dr. Jenna Richards who saved my Vasa, 3,5 year old Shar-Pei.
I have to admit that I was extremely distrustful when our vet referred me here be...
I don't know in what words I could thank this clinic, and Dr. Jenna Richards who saved my Vasa, 3,5 year old Shar-Pei.
I have to admit that I was extremely distrustful when our vet referred me here because they asked us for $ 10,000 elsewhere and only $ 2,500 here. It was all very suspicious to me but we had no choice, either to have surgery or to put the dog to sleep. Thanks to Dr. Richards, who gave us confidence in her expertise and so we agreed. And we were not wrong. Fearless and brave Dr. Richards performed a difficult and very complicated operation to remove the tumor on the small intestine in record time, called us immediately after the procedure at 5:00 AM and reported that everything went well. Today, 36 hours after the operation, our dog ate and all functions are slowly returning to normal.
I must also praise the staff of this clinic. Everyone is infinitely kind, professional and dedicated to their task.
If you ask me for a rating from 1 to 10, I give 11!
Thank you all and especially Dr. Jena Richards, we will be eternally grateful to you!
Dr. Jenna Richards, GOD BLESS YOU!
Lily, Alex and our Vasa Markovic
Umberto Gallucci
3 Apr 2021
REPORT
Our Bella visited your hospital, she was in great hands in our time of need.
Great staff
Great service
Highly recommended
Jan
15 Dec 2020
REPORT
My dog was just seen to induce vomiting after eating chocolate. I was very impressed with the service and professionalism of the staff. They were prompt, kind and they treated the dog first and collec...
My dog was just seen to induce vomiting after eating chocolate. I was very impressed with the service and professionalism of the staff. They were prompt, kind and they treated the dog first and collected payment last. I learned things about my dog's breed in the follow up call that I've never been told by my regular vet. I did not feel rushed and I ask a lot of questions. The only reason I did not give five stars is that the services are expensive, but they do tell you an estimate up front and I think you get what you pay for...I would not hesitate to bring my dog back here for emergency care. Thank you.
Elinor H.
15 Jul 2018
REPORT
Compassionate and knowledgeable staff. I would highly recommend their services.
dino fide
2 Jul 2018
REPORT
Doctor refused my girlfriends ferret on Canada day and told me that cats and dogs lives are more important then other animals. I couldn’t believe my ears ! Most heartless veterinarian I’ve ever incou...
Doctor refused my girlfriends ferret on Canada day and told me that cats and dogs lives are more important then other animals. I couldn’t believe my ears ! Most heartless veterinarian I’ve ever incountered and I wish the worst upon that heartless vet for this heartless choice he made
Nikki M
22 Jun 2018
REPORT
On May 1 2018 my Doberman became very ill. He wasn’t eating and was lethargic, usually he is high energy and eats everything I give him. I took him to the emergency vet and they saved his life as he w...
On May 1 2018 my Doberman became very ill. He wasn’t eating and was lethargic, usually he is high energy and eats everything I give him. I took him to the emergency vet and they saved his life as he was near death I felt it and saw it in his eyes. They ran tests and did X-rays on him and quickly found the problem. He had a large amount of stones in his bladder. They acted quickly and worked with us to ensure he got the best care. Thank you for the excellent service!
fel k
20 Jun 2018
REPORT
The doctor was attentive and smart, the staff was so supportive and helped diagnose my little puppy quickly. Overall such a great experience
M S
21 May 2018
REPORT
Went in with a very small tear on my dog's hip due to a dog bite and was given an estimate without them even looking at the wound first. At the end, they shaved the area and cleaned it and i paid $500...
Went in with a very small tear on my dog's hip due to a dog bite and was given an estimate without them even looking at the wound first. At the end, they shaved the area and cleaned it and i paid $500 for this including antibiotics. Can't help but feel scammed. Also, not sure why we were charged an after hours fee at 5 pm on a sunday?
Rachel DeBlois
3 Apr 2018
REPORT
There aren’t enough words to say how grateful we are to Dr. Richards and her excellent team at the RH Emergency Vet Clinic. We brought our 4 year old male cat, Fletcher, to the clinic because of an ap...
There aren’t enough words to say how grateful we are to Dr. Richards and her excellent team at the RH Emergency Vet Clinic. We brought our 4 year old male cat, Fletcher, to the clinic because of an apparently common occurrence among young male cats—the dreaded blocked bladder! Dun...dun..dun! After surgical procedures at our vet, he had to spend the night at the clinic. Dr. Richards welcomed us and walked us through what we could expect in terms of his recovery. Fletcher was given lots of love and attention during his sleepovers at the clinic. We were given some meds from our vet and told that he should be fine. Fast forward to a few days when we noticed that he wasn’t acting like his normal self. Gone were the playful antics of a young cat who loved to knead his pet bed, and sneak in a snack or two (or three!). Instead, we had a sick looking Fletcher who clearly hadn’t peed in a bit. So off we went back to see Dr. Richards. Luckily she was there, gave us a quick once over and knew instantly that he was blocked again. She gave Fletch some pain meds, massaged his bladder and *poof* just like magic, he peed a nice long pee!
Not only was Dr. Richards extremely professional, knowledgeable and kindhearted but also she took the time to get to know us and Fletcher. She also went over the billls with us and clearly explained how we were to administer the meds. Furthermore, she took the time to give us a follow up call to see how Fletch was doing! It would have been easy for her to simply send an email, but to take the time to call and make that personal connection with us put her in a while other realm of doctors who care so much about the well being of their patients.
We highly recommend Dr. Richards , her team and the RH Emergency Vet Clinic if your pet is ever in need of medical assistance.
Hilton Reading
29 Mar 2018
REPORT
Thank you, thank you. You guys are the best. Great service, fast and genuine caring.
Chicken and rice Mackey
26 Jan 2018
REPORT
I have been taking my pets to Vaughan Richmind-Hill Emergency Vet Clinic for many years. Even after moving out of the area we still take them there because of the compassionate treatment and honest ad...
I have been taking my pets to Vaughan Richmind-Hill Emergency Vet Clinic for many years. Even after moving out of the area we still take them there because of the compassionate treatment and honest advise they give. Unlike other places I have been to, they do not push unnecessary procedures or products just to make money. The owner and pets best interests are always put first. Love them!
Brian Mackey
26 Jan 2018
REPORT
I have been taking my pets to Vaughan Richmind-Hill Emergency Vet Clinic for many years. Even after moving out of the area we still take them there because of the compassionate treatment and honest ad...
I have been taking my pets to Vaughan Richmind-Hill Emergency Vet Clinic for many years. Even after moving out of the area we still take them there because of the compassionate treatment and honest advise they give. Unlike other places I have been to, they do not push unnecessary procedures or products just to make money. The owner and pets best interests are always put first. Love them!
Kia Sanei
3 Jan 2018
REPORT
Please read this before you take your loved ones to visit this emergency clinic.
This was one of the worst experiences of my life. I took my golden there and after making us wait we met a female vet ...
Please read this before you take your loved ones to visit this emergency clinic.
This was one of the worst experiences of my life. I took my golden there and after making us wait we met a female vet who had ZERO Compassion, absolutely terrible at her job of trying to help our dog. I love my dog more than anything else and cost wasn't really an issue but every other word out of her mouth was this is how much it costs and your dog is going to die if you do not do this now! She repeated this 10 times in a span of an hour....absolutely disgusting. She did an ultrasound and an x-ray to tell me that neither one had enough resolution for her to come up with a diagnosis, just her self belief that she was adamant my dog was going to die. Suffice to say we went to another vet clinic in Toronto where they actually had an appropriate ultrasound and xray that worked and diagnosed her immediately. Do not waste your time and money here, please from one pet owner to another.
To add to this, while we were waiting for our dog, a couple in clear distress brought their dog in who unfortunately ended up passing away. While they were in the back trying to "save the dog" we overheard the vet asking the receptionist multiple times to go out and get the owners to sign a form to make sure they get paid, while their dog was in the back losing his life. I understand the business side but you can at least have some compassion and be a bit more human about this!
Lynda Kaplan
28 Nov 2017
REPORT
Taking a sick pet to the emergency vet is never easy. It is always after hours, late, dark and very anxious making. My beautiful kitten got violently ill and the Vaughan- Richmond Hill Emergency Vet w...
Taking a sick pet to the emergency vet is never easy. It is always after hours, late, dark and very anxious making. My beautiful kitten got violently ill and the Vaughan- Richmond Hill Emergency Vet was my vet of choice as my bulldog had been successfully treated there previously.
Dr Jenna Richards warmly greeted me and clearly sensed my panic. Her soft voice and calming manner made me immediately feel that I was with a competent professional. She gave me options, suggestions and never pushed an expensive procedure.
Patiently Dr Richards guided me through each test, explaining what the results could mean. I left there feeling in control of my decision and very very confident that my precious pet was in the best hands possible.
Thank you Dr Richards for the time you gave me and thank you to all the staff at the Vaughan Richmond Hill Emergency Vet.
Samantha Reuter
8 May 2017
REPORT
I cant say enough good things about this clinic - special shout out to DR GREENSTEIN AND TARYN... I have an 8 year old Ridgeback Mix that was suffering from violent stomach problems (thats the nice wa...
I cant say enough good things about this clinic - special shout out to DR GREENSTEIN AND TARYN... I have an 8 year old Ridgeback Mix that was suffering from violent stomach problems (thats the nice way of saying it) and I became increasingly worried considering something like this had never happened before. She is known to have an iron stomach - therefore, I knew something was up. I am an extremely relaxed, realistic but obsessed dog owner, in the way that I had tried pumpkin, walking her, lots of water, and nothing did the trick. I am not the type to run to an Emergency Clinic at first sign, but boy am I glad I did - I am of course aware that Emerg Clinic fees are through the roof, but we do crazy things for the ones we love. I arrived at the clinic and Taryn and Dr Greenstein could not have been more welcoming. I am the type to make light of bad situations, and they played along right with me, made conversation and made me feel as though everything would be okay. Price was MORE than described beforehand, and I was made to feel that I had options. Medication as well as food were also described to me. My dog immediately started to feel better as soon as she had her first dose of pills. For anybody on here saying negative things about price, yet claiming to do anything for their dog - What did you expect when you took your dog to a clinic at 3 in the morning when one doctor and assistant were running the whole show? You get what you pay for and I would have paid double for Dr Greenstein and Taryn. Aside from Dixie, we put our cat down here months ago, and the process, being a sad one obviously, couldn't have gone more smooth and owner/patient friendly. I highly recommend this clinic, and would most definitely work with them again .. THANKS FROM DIXIE XOXO
Daniel Vernon
1 Mar 2017
REPORT
We were extremely anxious when our 11 year old Maltese, Max, got very sick during the night and we needed to get him immediate help. We took him to the Vaughan Richmond Hill Emergency and were quickl...
We were extremely anxious when our 11 year old Maltese, Max, got very sick during the night and we needed to get him immediate help. We took him to the Vaughan Richmond Hill Emergency and were quickly met by staff and the doctor on site. Dr. Pechmann was extremely caring, not just towards our pet, but also towards us, two upset "parents'. She explained to us what the issue was with Max, and the treatment options, and was very patient and kind to us. We are very glad to have taken Max there and seen Dr. Sarah, and to have peace of mind that the clinic is there if we ever have emergency needs again.
olivia biscardi
30 Jan 2017
REPORT
My 3 month old Cockapoo ate a sock at 10pm at night and I didn't know what to do! Richmond Hill Veterinary helped me stay calm and instructed me on the phone, and once arrive was nothing but an pleasa...
My 3 month old Cockapoo ate a sock at 10pm at night and I didn't know what to do! Richmond Hill Veterinary helped me stay calm and instructed me on the phone, and once arrive was nothing but an pleasant experience despite my circumstances. They were beyond kind, caring. First time scare with my little pup, however the ladies made a bad situation good! So grateful for the staff! Thank you so much.
Lynn Lamanna
3 Jan 2017
REPORT
Dr. Sarah Pechmann spent time patiently with me to inform me of various options and strategies to make my poor Ruben as comfortable as possible and to give him the best opportunities for survival. She...
Dr. Sarah Pechmann spent time patiently with me to inform me of various options and strategies to make my poor Ruben as comfortable as possible and to give him the best opportunities for survival. She was not only excellent in her guidance but I trust she made Ruben as calm and comfortable as possible during his final hours. Thank you Dr. Pechmann.
Kathy Sampson
14 Nov 2016
REPORT
The staff were amazing from start to end! From the time we arrived with our family member Justin (cat), knowing something was wrong but hoping to take him home, to having to put him down after extens...
The staff were amazing from start to end! From the time we arrived with our family member Justin (cat), knowing something was wrong but hoping to take him home, to having to put him down after extensive tests...the staff were professional, personal, caring, attentive and most of all met every request we as a family made.
You may think the fees are a bit high but when it is all about life and death of a family member (pet), after hours it is nice to know there are people on call to get the answers within an hour.
So blessed to have this clinic in town.
Though we lost our Justin due to heart failure, we are thankful we have this clinic in town with a team that cares.
Sarah H.
21 Oct 2016
REPORT
The vet dr Heidi Wong was really nice and caring. The secretary or assistant, on the other hand, wasn't too compassionate. I was worried sick because my pet was throwing up and was severely dehydrated...
The vet dr Heidi Wong was really nice and caring. The secretary or assistant, on the other hand, wasn't too compassionate. I was worried sick because my pet was throwing up and was severely dehydrated. The girl kept telling me how my breed of cat was known to be angry and violent. I thought that was really rude and she shouldn't say that to her customer. The vet on the other hand was really understanding and sympathetic towards me. This place is VERY expensive and you should go there as a last resort. I paid almost a $1000 without any surgical procedures needing to be done. Other places would have done the same thing for fraction of the price. I remember i took my cat to another vet and she was shocked when she saw what I had paid @ Richmond Vaughan hospital. They also asked me if I wanted to take a few food cans home for my cat. Later on I realized they charged me 30$ for 4-5 cans on my bill. I wish they would have been straight forward about the price for the cans.
Jo Allison
17 Oct 2016
REPORT
The staff were friendly and helpful. We called ahead to make sure they were open and as soon as we got there, they greeted us and asked for the details concerning our pup. The injury wasn't life threa...
The staff were friendly and helpful. We called ahead to make sure they were open and as soon as we got there, they greeted us and asked for the details concerning our pup. The injury wasn't life threatening but we were very concerned and anxious. The staff practically held our hand they entire way through! They checked in on us throughout the process, we were given step by step details and even a invoice prior to beginning any medical treatment. We have pet insurance so cost wasn't a huge concern for us but it was great to see how much they informed us and included us along the way. The waiting room is large and welcoming. They even have coffee and tea available for when you're waiting. The experience was phenomenal and I would definitely recommend taking your pet here if you have an emergency.
Andrei Leus
6 Sep 2016
REPORT
Stay away from this clinic!
This clinic cares about profit over pets' well-being.
My cat was suffering when I brought him in. The first thing they showed me is the extensive price list for various ser...
Stay away from this clinic!
This clinic cares about profit over pets' well-being.
My cat was suffering when I brought him in. The first thing they showed me is the extensive price list for various services they have.
Did not provide any diagnosis and did not offer any treatment.
Charged me a high amount and let me go, while my cat is still not treated.
I went to another veterinarian, who diagnosed my cat and prescribed the treatment that resolved the problem very quickly, charging me the fraction of what Vaughan Richmond Hill Veterinary Emergency Clinic did.
I highly recommend to use King Road Animal Hospital instead.
Sophie K.
15 Jan 2016
REPORT
Horrible. We took our cat in at around 4:30 AM and the secretary (a dark-haired girl) was awful. Made it quite clear she'd rather not be there and didn't care for the well-being of our cat. When the d...
Horrible. We took our cat in at around 4:30 AM and the secretary (a dark-haired girl) was awful. Made it quite clear she'd rather not be there and didn't care for the well-being of our cat. When the doctor told us what she believed was going on with our cat, she informed us he was dehydrated and needed to be placed on IV fluids, and that it could either be done there or at another vet clinic. My partner and I discussed it among ourselves in private and decided that we would rather get the IV fluids done with them and when the secretary asked us if we had made a decision, we said we wanted them to be the ones to do it to save him a trip to another vet. The secretary looked at us like we were crazy and just walked away. When the doctor came back she said that our cat should be given IV fluids elsewhere, in spite of the fact that a mere 5 minutes ago she said she could do it for us herself. Vet gave us a list of clinics around our area we could take our cat to, and said "I'm going to have to ask you to be quick please" in regards to making a decision as to where to take our cat. When the secretary came back with our cat, she changed her tune and was pleasant and made a comment about how she would be "out of here at 8 am"... it was around 6:30 AM when we asked them to give IV fluids and I can only assume the secretary didn't want to have to take care of another patient before her shift was over. Overall, AWFUL experience. Doctor was just slightly better than the rude secretary, but not by a long shot.
C L.
20 Sep 2013
REPORT
Like others, we brought in our cat and this was the only emergency clinic I could find online open at 11pm on a Tuesday night. Dr. Greenstein was on staff that night, and she was probably the best ve...
Like others, we brought in our cat and this was the only emergency clinic I could find online open at 11pm on a Tuesday night. Dr. Greenstein was on staff that night, and she was probably the best vet that I've ever visited. She and her staff made our cat as comfortable as possible, and explained what was very likely happening to him. She explained all the options that we could do for our cat, but given his age and history of medical issues (hyperthyroidism amongst others, since we got him as a senior cat), we decided it was time to let him go. She also took the time out to explain everything again when my sister came up from downtown, which is amazing. The clinic itself is extremely clean, and has a very comfortable feel, like a higher end spa. There was no smell of illness like at other places and actually had a lemony/rosemary scent in the air. Their prices were very reasonable, and please note that you do pay an extra fee for the late hours. Although we would all like to do and spend whatever we can for our pets, realistically speaking, we can only do what we can. Although this is a bit more expensive than the regular vet I visit, I will definitely be bringing my other pets here, because they made this difficult time pass much easier with their compassion and professionalism.
Jim B.
27 Mar 2013
REPORT
Unfortunately, the only time I visited this clinic was when my elderly dog went into distress and it was the only place open late on a Tuesday evening.The staff on duty that evening were incredible. T...
Unfortunately, the only time I visited this clinic was when my elderly dog went into distress and it was the only place open late on a Tuesday evening.The staff on duty that evening were incredible. They realized my dog was very ill and took great measures to relieve his pain as well as preparing me for the inevitable.The vet working this particular evening was compassionate and went out of her way to explain my pet's deteriorating condition and the options I had at my disposal. She was a godsend during a difficult time. When I returned a week and a half later to retrieve my pet's ashes, the staff remembered who I was and provided heartfelt condolences. They made a very stressful time for myself and partner a little more bearable.
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Vaughan Richmond Hill Veterinary Emergency Clinic
Richmond Hill, Ontario
General Info
Emergency and life-saving procedures
On-site diagnostics including digital x-rays, in-house blood and urine laboratory
Stabilizing critical patients with transfer back to family veterinarian
Continued care and monitoring of patients following same line of treatment initiated by family veterinarian
Alleviating pain and discomfort in non-life threatening cases until availability of family veterinarian
Referral of complicated cases requiring specialist intervention after stabilization
On-site diagnostics including digital x-rays, in-house blood and urine laboratory
Stabilizing critical patients with transfer back to family veterinarian
Continued care and monitoring of patients following same line of treatment initiated by family veterinarian
Alleviating pain and discomfort in non-life threatening cases until availability of family veterinarian
Referral of complicated cases requiring specialist intervention after stabilization
Business Hours
Monday
19:00PM-08:00AM
Tuesday
19:00PM-08:00AM
Wednesday
19:00PM-08:00AM
Thursday
19:00PM-08:00AM
Friday
19:00PM-08:00AM
Popular Hours
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Closed on {{popularHourDay.text}}
Reviews
ms
16 Mar 2022
My emails sent after the sad loss of our 5 month old puppy recently:
Hello,
I am not sure who to address this email to yet I would like to express some thoughts and feelings I have after our experien...
My emails sent after the sad loss of our 5 month old puppy recently:
Hello,
I am not sure who to address this email to yet I would like to express some thoughts and feelings I have after our experience with your clinic. It has taken me a bit of time to consider writing.
On March 1 about 5:30 pm, I brought my 5 month old puppy, Cami, into your clinic. It was very possible she had passed even before we arrived. I was quite distraught and the team came out (a friend had driven me as I was unable). They did not hear a heartbeat and asked if I wanted the vet to take a look at Cami, perhaps to confirm. I said yes and she was taken in. That was the last time I saw her. A few minutes later, someone came out and asked if I wanted CPR to be started. At that point I knew it was too late. We had absolutely no idea what happened to Cami as she just collapsed while running and her hind legs were paralyzed at that point. The only thing I knew was that I saw the life go out of her in the car as I held her.
My husband and son came to your clinic a few hours later and they were able to see Cami. I asked my husband if the vet said anything to him. He said "nobody said anything and they were more interested in getting paid."
I decided to have Cami cremated and to receive her ashes. Last Friday, we were told she was ready to be picked up. Once I got to your clinic, I called from outside as directed. The receptionist, appropriately so, asked if it was an emergency or could I go on hold, which I Was fine doing. I was planning on asking if there had been anything written in the chart...perhaps the vet had some idea what may have killed Cami. I suppose I am looking for some emotional closure as my sadness and guilt are still very strong. When the receptionist came back on, I told her my name and who I was picking up. Before I had the chance to ask if someone could glance in Cami's chart, she put me on hold again.
A minute or so later, someone (else?) got back on and asked me to meet her at the tent in the back. I then tried to ask her my question...about the chart. She abruptly told me that if we didn't ask for an autopsy, then it was impossible for them to know and it was too late now. I said that I just wondered if perhaps the vet had written notes in her chart and could someone just take a quick look. I was told that her chart was not there, it had been transferred and at this point it was impossible to find a cause of death anyway. She went on to say that i would have to contact her vet, he/she would look at the medical history and perhaps give me an idea as to what happened. I told her that Cami was only 5 months old so there wasn't much of a medical history.
I found her incredibly patronizing (yes, I am well aware that it is too late to have an autopsy done after cremation) and incredibly insensitive. I was there to pick up my young puppy's remains from some unknown tragedy. The least someone could be is kind, sensitive and compassionate....not make me feel as if I am annoying them and taking too much of their time.
Sadly, this experience has left me with a deep sadness as well as a hesitancy to use your service again. I just felt I wanted to let you know my experience at your clinic.
*My 2 nd email sent today after finding out Cami's chart was Never sent to her regular vet: (2 weeks after the death and 5 days after being told the chart had been transferred)
Good morning,
I have contacted Cami's vet. Apparently NO file was sent to them. Sadly this has added more distress to our situation and lack of confidence in your clinic. Please reply asap
***At the time of writing this, nobody has responded from the clinic. All I ask is for an apology....for treating me with a total lack of compassion and insensitivity. I lost a beloved very young family member. I hope I never need an emergency vet again but rest assured, if I do, I WON'T be taking my pet to the Vaughan/Richmond Hill Emergency Vet.
Dinah Poliwoda
13 Feb 2022
The staff of the clinic was incredibly warm and nice . Dr Wattson saved our dog's life. Excellent service.
Richard Joseph
22 Sep 2021
Dr. Jenna Richards and the staff at the clinic treated our 5 month old Jack Russell, Lucy, after she fell through the stairs from the 1st floor to the basement. They took excellent care of Lucy and s...
Dr. Jenna Richards and the staff at the clinic treated our 5 month old Jack Russell, Lucy, after she fell through the stairs from the 1st floor to the basement. They took excellent care of Lucy and she is well on the road to recovery. We can't thank them enough.
Lily Markovic
21 Jun 2021
I don't know in what words I could thank this clinic, and Dr. Jenna Richards who saved my Vasa, 3,5 year old Shar-Pei.
I have to admit that I was extremely distrustful when our vet referred me here be...
I don't know in what words I could thank this clinic, and Dr. Jenna Richards who saved my Vasa, 3,5 year old Shar-Pei.
I have to admit that I was extremely distrustful when our vet referred me here because they asked us for $ 10,000 elsewhere and only $ 2,500 here. It was all very suspicious to me but we had no choice, either to have surgery or to put the dog to sleep. Thanks to Dr. Richards, who gave us confidence in her expertise and so we agreed. And we were not wrong. Fearless and brave Dr. Richards performed a difficult and very complicated operation to remove the tumor on the small intestine in record time, called us immediately after the procedure at 5:00 AM and reported that everything went well. Today, 36 hours after the operation, our dog ate and all functions are slowly returning to normal.
I must also praise the staff of this clinic. Everyone is infinitely kind, professional and dedicated to their task.
If you ask me for a rating from 1 to 10, I give 11!
Thank you all and especially Dr. Jena Richards, we will be eternally grateful to you!
Dr. Jenna Richards, GOD BLESS YOU!
Lily, Alex and our Vasa Markovic
Umberto Gallucci
3 Apr 2021
Our Bella visited your hospital, she was in great hands in our time of need.
Great staff
Great service
Highly recommended
Jan
15 Dec 2020
My dog was just seen to induce vomiting after eating chocolate. I was very impressed with the service and professionalism of the staff. They were prompt, kind and they treated the dog first and collec...
My dog was just seen to induce vomiting after eating chocolate. I was very impressed with the service and professionalism of the staff. They were prompt, kind and they treated the dog first and collected payment last. I learned things about my dog's breed in the follow up call that I've never been told by my regular vet. I did not feel rushed and I ask a lot of questions. The only reason I did not give five stars is that the services are expensive, but they do tell you an estimate up front and I think you get what you pay for...I would not hesitate to bring my dog back here for emergency care. Thank you.
Elinor H.
15 Jul 2018
Compassionate and knowledgeable staff. I would highly recommend their services.
dino fide
2 Jul 2018
Doctor refused my girlfriends ferret on Canada day and told me that cats and dogs lives are more important then other animals. I couldn’t believe my ears ! Most heartless veterinarian I’ve ever incou...
Doctor refused my girlfriends ferret on Canada day and told me that cats and dogs lives are more important then other animals. I couldn’t believe my ears ! Most heartless veterinarian I’ve ever incountered and I wish the worst upon that heartless vet for this heartless choice he made
Nikki M
22 Jun 2018
On May 1 2018 my Doberman became very ill. He wasn’t eating and was lethargic, usually he is high energy and eats everything I give him. I took him to the emergency vet and they saved his life as he w...
On May 1 2018 my Doberman became very ill. He wasn’t eating and was lethargic, usually he is high energy and eats everything I give him. I took him to the emergency vet and they saved his life as he was near death I felt it and saw it in his eyes. They ran tests and did X-rays on him and quickly found the problem. He had a large amount of stones in his bladder. They acted quickly and worked with us to ensure he got the best care. Thank you for the excellent service!
fel k
20 Jun 2018
The doctor was attentive and smart, the staff was so supportive and helped diagnose my little puppy quickly. Overall such a great experience
M S
21 May 2018
Went in with a very small tear on my dog's hip due to a dog bite and was given an estimate without them even looking at the wound first. At the end, they shaved the area and cleaned it and i paid $500...
Went in with a very small tear on my dog's hip due to a dog bite and was given an estimate without them even looking at the wound first. At the end, they shaved the area and cleaned it and i paid $500 for this including antibiotics. Can't help but feel scammed. Also, not sure why we were charged an after hours fee at 5 pm on a sunday?
Rachel DeBlois
3 Apr 2018
There aren’t enough words to say how grateful we are to Dr. Richards and her excellent team at the RH Emergency Vet Clinic. We brought our 4 year old male cat, Fletcher, to the clinic because of an ap...
There aren’t enough words to say how grateful we are to Dr. Richards and her excellent team at the RH Emergency Vet Clinic. We brought our 4 year old male cat, Fletcher, to the clinic because of an apparently common occurrence among young male cats—the dreaded blocked bladder! Dun...dun..dun! After surgical procedures at our vet, he had to spend the night at the clinic. Dr. Richards welcomed us and walked us through what we could expect in terms of his recovery. Fletcher was given lots of love and attention during his sleepovers at the clinic. We were given some meds from our vet and told that he should be fine. Fast forward to a few days when we noticed that he wasn’t acting like his normal self. Gone were the playful antics of a young cat who loved to knead his pet bed, and sneak in a snack or two (or three!). Instead, we had a sick looking Fletcher who clearly hadn’t peed in a bit. So off we went back to see Dr. Richards. Luckily she was there, gave us a quick once over and knew instantly that he was blocked again. She gave Fletch some pain meds, massaged his bladder and *poof* just like magic, he peed a nice long pee!
Not only was Dr. Richards extremely professional, knowledgeable and kindhearted but also she took the time to get to know us and Fletcher. She also went over the billls with us and clearly explained how we were to administer the meds. Furthermore, she took the time to give us a follow up call to see how Fletch was doing! It would have been easy for her to simply send an email, but to take the time to call and make that personal connection with us put her in a while other realm of doctors who care so much about the well being of their patients.
We highly recommend Dr. Richards , her team and the RH Emergency Vet Clinic if your pet is ever in need of medical assistance.
Hilton Reading
29 Mar 2018
Thank you, thank you. You guys are the best. Great service, fast and genuine caring.
Chicken and rice Mackey
26 Jan 2018
I have been taking my pets to Vaughan Richmind-Hill Emergency Vet Clinic for many years. Even after moving out of the area we still take them there because of the compassionate treatment and honest ad...
I have been taking my pets to Vaughan Richmind-Hill Emergency Vet Clinic for many years. Even after moving out of the area we still take them there because of the compassionate treatment and honest advise they give. Unlike other places I have been to, they do not push unnecessary procedures or products just to make money. The owner and pets best interests are always put first. Love them!
Brian Mackey
26 Jan 2018
I have been taking my pets to Vaughan Richmind-Hill Emergency Vet Clinic for many years. Even after moving out of the area we still take them there because of the compassionate treatment and honest ad...
I have been taking my pets to Vaughan Richmind-Hill Emergency Vet Clinic for many years. Even after moving out of the area we still take them there because of the compassionate treatment and honest advise they give. Unlike other places I have been to, they do not push unnecessary procedures or products just to make money. The owner and pets best interests are always put first. Love them!
Kia Sanei
3 Jan 2018
Please read this before you take your loved ones to visit this emergency clinic.
This was one of the worst experiences of my life. I took my golden there and after making us wait we met a female vet ...
Please read this before you take your loved ones to visit this emergency clinic.
This was one of the worst experiences of my life. I took my golden there and after making us wait we met a female vet who had ZERO Compassion, absolutely terrible at her job of trying to help our dog. I love my dog more than anything else and cost wasn't really an issue but every other word out of her mouth was this is how much it costs and your dog is going to die if you do not do this now! She repeated this 10 times in a span of an hour....absolutely disgusting. She did an ultrasound and an x-ray to tell me that neither one had enough resolution for her to come up with a diagnosis, just her self belief that she was adamant my dog was going to die. Suffice to say we went to another vet clinic in Toronto where they actually had an appropriate ultrasound and xray that worked and diagnosed her immediately. Do not waste your time and money here, please from one pet owner to another.
To add to this, while we were waiting for our dog, a couple in clear distress brought their dog in who unfortunately ended up passing away. While they were in the back trying to "save the dog" we overheard the vet asking the receptionist multiple times to go out and get the owners to sign a form to make sure they get paid, while their dog was in the back losing his life. I understand the business side but you can at least have some compassion and be a bit more human about this!
Lynda Kaplan
28 Nov 2017
Taking a sick pet to the emergency vet is never easy. It is always after hours, late, dark and very anxious making. My beautiful kitten got violently ill and the Vaughan- Richmond Hill Emergency Vet w...
Taking a sick pet to the emergency vet is never easy. It is always after hours, late, dark and very anxious making. My beautiful kitten got violently ill and the Vaughan- Richmond Hill Emergency Vet was my vet of choice as my bulldog had been successfully treated there previously.
Dr Jenna Richards warmly greeted me and clearly sensed my panic. Her soft voice and calming manner made me immediately feel that I was with a competent professional. She gave me options, suggestions and never pushed an expensive procedure.
Patiently Dr Richards guided me through each test, explaining what the results could mean. I left there feeling in control of my decision and very very confident that my precious pet was in the best hands possible.
Thank you Dr Richards for the time you gave me and thank you to all the staff at the Vaughan Richmond Hill Emergency Vet.
Samantha Reuter
8 May 2017
I cant say enough good things about this clinic - special shout out to DR GREENSTEIN AND TARYN... I have an 8 year old Ridgeback Mix that was suffering from violent stomach problems (thats the nice wa...
I cant say enough good things about this clinic - special shout out to DR GREENSTEIN AND TARYN... I have an 8 year old Ridgeback Mix that was suffering from violent stomach problems (thats the nice way of saying it) and I became increasingly worried considering something like this had never happened before. She is known to have an iron stomach - therefore, I knew something was up. I am an extremely relaxed, realistic but obsessed dog owner, in the way that I had tried pumpkin, walking her, lots of water, and nothing did the trick. I am not the type to run to an Emergency Clinic at first sign, but boy am I glad I did - I am of course aware that Emerg Clinic fees are through the roof, but we do crazy things for the ones we love. I arrived at the clinic and Taryn and Dr Greenstein could not have been more welcoming. I am the type to make light of bad situations, and they played along right with me, made conversation and made me feel as though everything would be okay. Price was MORE than described beforehand, and I was made to feel that I had options. Medication as well as food were also described to me. My dog immediately started to feel better as soon as she had her first dose of pills. For anybody on here saying negative things about price, yet claiming to do anything for their dog - What did you expect when you took your dog to a clinic at 3 in the morning when one doctor and assistant were running the whole show? You get what you pay for and I would have paid double for Dr Greenstein and Taryn. Aside from Dixie, we put our cat down here months ago, and the process, being a sad one obviously, couldn't have gone more smooth and owner/patient friendly. I highly recommend this clinic, and would most definitely work with them again .. THANKS FROM DIXIE XOXO
Daniel Vernon
1 Mar 2017
We were extremely anxious when our 11 year old Maltese, Max, got very sick during the night and we needed to get him immediate help. We took him to the Vaughan Richmond Hill Emergency and were quickl...
We were extremely anxious when our 11 year old Maltese, Max, got very sick during the night and we needed to get him immediate help. We took him to the Vaughan Richmond Hill Emergency and were quickly met by staff and the doctor on site. Dr. Pechmann was extremely caring, not just towards our pet, but also towards us, two upset "parents'. She explained to us what the issue was with Max, and the treatment options, and was very patient and kind to us. We are very glad to have taken Max there and seen Dr. Sarah, and to have peace of mind that the clinic is there if we ever have emergency needs again.
olivia biscardi
30 Jan 2017
My 3 month old Cockapoo ate a sock at 10pm at night and I didn't know what to do! Richmond Hill Veterinary helped me stay calm and instructed me on the phone, and once arrive was nothing but an pleasa...
My 3 month old Cockapoo ate a sock at 10pm at night and I didn't know what to do! Richmond Hill Veterinary helped me stay calm and instructed me on the phone, and once arrive was nothing but an pleasant experience despite my circumstances. They were beyond kind, caring. First time scare with my little pup, however the ladies made a bad situation good! So grateful for the staff! Thank you so much.
Lynn Lamanna
3 Jan 2017
Dr. Sarah Pechmann spent time patiently with me to inform me of various options and strategies to make my poor Ruben as comfortable as possible and to give him the best opportunities for survival. She...
Dr. Sarah Pechmann spent time patiently with me to inform me of various options and strategies to make my poor Ruben as comfortable as possible and to give him the best opportunities for survival. She was not only excellent in her guidance but I trust she made Ruben as calm and comfortable as possible during his final hours. Thank you Dr. Pechmann.
Kathy Sampson
14 Nov 2016
The staff were amazing from start to end! From the time we arrived with our family member Justin (cat), knowing something was wrong but hoping to take him home, to having to put him down after extens...
The staff were amazing from start to end! From the time we arrived with our family member Justin (cat), knowing something was wrong but hoping to take him home, to having to put him down after extensive tests...the staff were professional, personal, caring, attentive and most of all met every request we as a family made.
You may think the fees are a bit high but when it is all about life and death of a family member (pet), after hours it is nice to know there are people on call to get the answers within an hour.
So blessed to have this clinic in town.
Though we lost our Justin due to heart failure, we are thankful we have this clinic in town with a team that cares.
Sarah H.
21 Oct 2016
The vet dr Heidi Wong was really nice and caring. The secretary or assistant, on the other hand, wasn't too compassionate. I was worried sick because my pet was throwing up and was severely dehydrated...
The vet dr Heidi Wong was really nice and caring. The secretary or assistant, on the other hand, wasn't too compassionate. I was worried sick because my pet was throwing up and was severely dehydrated. The girl kept telling me how my breed of cat was known to be angry and violent. I thought that was really rude and she shouldn't say that to her customer. The vet on the other hand was really understanding and sympathetic towards me. This place is VERY expensive and you should go there as a last resort. I paid almost a $1000 without any surgical procedures needing to be done. Other places would have done the same thing for fraction of the price. I remember i took my cat to another vet and she was shocked when she saw what I had paid @ Richmond Vaughan hospital. They also asked me if I wanted to take a few food cans home for my cat. Later on I realized they charged me 30$ for 4-5 cans on my bill. I wish they would have been straight forward about the price for the cans.
Jo Allison
17 Oct 2016
The staff were friendly and helpful. We called ahead to make sure they were open and as soon as we got there, they greeted us and asked for the details concerning our pup. The injury wasn't life threa...
The staff were friendly and helpful. We called ahead to make sure they were open and as soon as we got there, they greeted us and asked for the details concerning our pup. The injury wasn't life threatening but we were very concerned and anxious. The staff practically held our hand they entire way through! They checked in on us throughout the process, we were given step by step details and even a invoice prior to beginning any medical treatment. We have pet insurance so cost wasn't a huge concern for us but it was great to see how much they informed us and included us along the way. The waiting room is large and welcoming. They even have coffee and tea available for when you're waiting. The experience was phenomenal and I would definitely recommend taking your pet here if you have an emergency.
Andrei Leus
6 Sep 2016
Stay away from this clinic!
This clinic cares about profit over pets' well-being.
My cat was suffering when I brought him in. The first thing they showed me is the extensive price list for various ser...
Stay away from this clinic!
This clinic cares about profit over pets' well-being.
My cat was suffering when I brought him in. The first thing they showed me is the extensive price list for various services they have.
Did not provide any diagnosis and did not offer any treatment.
Charged me a high amount and let me go, while my cat is still not treated.
I went to another veterinarian, who diagnosed my cat and prescribed the treatment that resolved the problem very quickly, charging me the fraction of what Vaughan Richmond Hill Veterinary Emergency Clinic did.
I highly recommend to use King Road Animal Hospital instead.
Sophie K.
15 Jan 2016
Horrible. We took our cat in at around 4:30 AM and the secretary (a dark-haired girl) was awful. Made it quite clear she'd rather not be there and didn't care for the well-being of our cat. When the d...
Horrible. We took our cat in at around 4:30 AM and the secretary (a dark-haired girl) was awful. Made it quite clear she'd rather not be there and didn't care for the well-being of our cat. When the doctor told us what she believed was going on with our cat, she informed us he was dehydrated and needed to be placed on IV fluids, and that it could either be done there or at another vet clinic. My partner and I discussed it among ourselves in private and decided that we would rather get the IV fluids done with them and when the secretary asked us if we had made a decision, we said we wanted them to be the ones to do it to save him a trip to another vet. The secretary looked at us like we were crazy and just walked away. When the doctor came back she said that our cat should be given IV fluids elsewhere, in spite of the fact that a mere 5 minutes ago she said she could do it for us herself. Vet gave us a list of clinics around our area we could take our cat to, and said "I'm going to have to ask you to be quick please" in regards to making a decision as to where to take our cat. When the secretary came back with our cat, she changed her tune and was pleasant and made a comment about how she would be "out of here at 8 am"... it was around 6:30 AM when we asked them to give IV fluids and I can only assume the secretary didn't want to have to take care of another patient before her shift was over. Overall, AWFUL experience. Doctor was just slightly better than the rude secretary, but not by a long shot.
C L.
20 Sep 2013
Like others, we brought in our cat and this was the only emergency clinic I could find online open at 11pm on a Tuesday night. Dr. Greenstein was on staff that night, and she was probably the best ve...
Like others, we brought in our cat and this was the only emergency clinic I could find online open at 11pm on a Tuesday night. Dr. Greenstein was on staff that night, and she was probably the best vet that I've ever visited. She and her staff made our cat as comfortable as possible, and explained what was very likely happening to him. She explained all the options that we could do for our cat, but given his age and history of medical issues (hyperthyroidism amongst others, since we got him as a senior cat), we decided it was time to let him go. She also took the time out to explain everything again when my sister came up from downtown, which is amazing. The clinic itself is extremely clean, and has a very comfortable feel, like a higher end spa. There was no smell of illness like at other places and actually had a lemony/rosemary scent in the air. Their prices were very reasonable, and please note that you do pay an extra fee for the late hours. Although we would all like to do and spend whatever we can for our pets, realistically speaking, we can only do what we can. Although this is a bit more expensive than the regular vet I visit, I will definitely be bringing my other pets here, because they made this difficult time pass much easier with their compassion and professionalism.
Jim B.
27 Mar 2013
Unfortunately, the only time I visited this clinic was when my elderly dog went into distress and it was the only place open late on a Tuesday evening.The staff on duty that evening were incredible. T...
Unfortunately, the only time I visited this clinic was when my elderly dog went into distress and it was the only place open late on a Tuesday evening.The staff on duty that evening were incredible. They realized my dog was very ill and took great measures to relieve his pain as well as preparing me for the inevitable.The vet working this particular evening was compassionate and went out of her way to explain my pet's deteriorating condition and the options I had at my disposal. She was a godsend during a difficult time. When I returned a week and a half later to retrieve my pet's ashes, the staff remembered who I was and provided heartfelt condolences. They made a very stressful time for myself and partner a little more bearable.
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