With the Covid pandemic restrictions and severe shortage of veterinarians in Thunder Bay, the atmosphere in most vet clinics has changed. Cross Roads is no exception. My dog became ill on the weekend. I used their after hours online service costing $105 and was finally contacted by Dr. Matthew Yerxa from CrossRoads. He seemed a bit grumpy to be disturbed on a Sunday and warned me that after hours emergency rates would apply (>$500) but said he would meet me in 20 minutes. Or I was given the option to wait until Monday. I chose to have my dog seen immediately. After examining my dog using Covid protocols, he was more understanding and friendly. He clearly explained my dog’s illness, its severity and offered two courses of treatment. One being very expensive and including a hospital stay and second being a more reasonable treatment plan from home. He offered me a second chance to ask questions but I was too shell shocked at hearing my dog was indeed severely ill. He also offered follow up for the next two days he was working. Dr. Yerxa was concise and clear. Another DVM later, told me I made the right decision to have my dog seen immediately as my dog was dehydrated and could have gone into shock before Monday. Although my dog is not totally cured at this point, I am confident she will recover under their care. Doc, Thank you for listening to me and caring for my dog, even when at first you thought it was just a minor issue and I was an overprotective owner. I am so glad my girl is improving and expected to make a full recovery. I recommend this clinic. I realize that vets are extremely overworked at this time and their front room staff are taking the brunt of pet owner’s frustrations with Covid restrictions and procedures. If it means waiting on the phone for 15 minutes to leave a message and a couple of hours for a call back to save my girl’s life, then I can do that and pay the bill. Thunder Bay needs a pet owners course on simple pet first aid and or what you need to do in an emergency. Maybe one of the dog schools or the college could take this on to help the clinics in town. Also if the vets in town could hold a mass vaccination day at the CLE next to the Covid vaccination clinic that would help all the puppies & their clinics with the back logs. They could book the heritage building and have a vet from each clinic and just mass vaccinate the minimum requirements. Read Less

Terrible experience. With the vet shortage in Thunder Bay, I was forced to go back to Crossroads Vet only to have my dog be completely traumatized. We booked an appointment for a lump check. Dr. Alexandra Kozak was the vet assigned to my dog. She was afraid of my German Shepherd and he could sense that. She told me “he looks scary”. He is 100lbs of love and has never given any vet troubles. He is truly a gentle giant. She blamed myself and my dog for not being able to get my dog examined. Instead of getting to his level, she would throw treats at him in fear. After not being able to get close to him, she suggested he get muzzled. Muzzling any pet who has not ever been muzzled and DOES NOT NEED TO BE MUZZLED is unnecessary and harmful. Dr. Alexandra Kozak is very incompetent and caused harm to my dog. Apparently, this vet has training in animal behaviour… After not being able to put the muzzle on my dog, she insisted that he was being protective of me so she took him to the back. All I could hear was my dog screaming and crying and seeing multiple staff tackling my dog through the window. I had to ask the receptionist to go get my dog and he ran right for the door to leave the vet. My dog loves people and has never had any prior issues with his behaviour. When I contacted the manager, she barely gave me the time of day to explain my situation and hung up on me which was completely unprofessional. Due to the the vet shortage in Thunder Bay, I now have to drive to Dryden for my dog to see a COMPETENT and TRUSTWORTHY vet who knows what they are doing. Read Less

I have to say the service other than the veterinary service has become terrible. Today I went as I have every time asked for assistance to walk 15' to put the 18 kg bag of food in my car. A lady came out dropped out my feet and said here you go. Leaving me to have to kick the bag of food across the wet ground then kneel in the water to try maneuver the bad into the car. Thanks a lot. Read Less

A Big shame on you to Dr. Bart. On December 26 my cat Felix became suddenly unwell, I called for the emergency vet and was told to bring him in to the office in one hour. I did that, when we get there Dr. Bart was the vet on call, he examined Felix for a moment and said he needed IV and to spend the night, you can be on your way. 30 mins later Dr. Bart called me and said “hello, the cat died”. We were on the phone for 1 minute and during that time Dr. Bart was cold and almost rude to me. He then told me he was sending Felix to be cremated and that I can pay the bill next week. He never asked if I wanted to come and see my baby one last time or if I even wanted him cremated. I’ve never been in this situation before and I was also in complete shock, so I assumed that meant that my baby’s ashes would be returned to me when I paid the bill. This did not happen, I paid the $505 on January 4 and was told that Dr. Bart did not request for his ashes to come back. Dr. Bart called me today and tried to say that he asked me when he did not, I let him know that if given the chance I would have picked up Felix and buried him. I then asked why I paid so much he told me that it was for his and the assistants wages! Then I said “so I paid $505 for my cats ashes to be thrown away like trash!” He replied with “yea I guess so”. I’m so heartbroken over how this was handled my baby didn’t deserve to die alone and then be discarded like he meant nothing when he in fact meant the world to me and my family. As soon as other vet offices are taking new patients we will be switching! Read Less

My dog spent 2 nights at Crossroads because she was critically ill from ingesting poison. It was not looking good but Dr. Legge and the staff helped save her life. Detailed instructions were provided when we picked up our girl along with the special food and medication. Money was not an issue when it comes to my dogs and when I received my bill I was surprised to see how reasonably priced for the services and medications that was provided. Thank You Dr Legge and all staff for the exceptional service you provided. Priya is doing well and looks to be improving every day. Read Less

Dr Matt (who used to work for Dr Dan in Slate River) has been amazing & gone above and beyond for our Bella - our boxer who is 12 1/2 years old). She is treated with respect and love.... I have, & will, recommend Dr Matt to all my friends/family with pets. Can't say enough about the care he has given.🐾🐶👍 Read Less

Just recently moved to Thunder Bay from the GTA. We had our dog booked in at the kennel for 3 days as both myself and my girlfriend were going to be away for work. We realized the day before that our previous vet had not given her a specific vaccine needed to be admissible to the kennel, so we were in a mad panic to find a new vet last minute to administer the required vaccine. Called every other vet in the city and was either turned down or laughed away because everyone was unable to schedule an appointment for at least 2 weeks. Called Crossroads just before closing on a Thursday and had an appointment booked Friday morning. Great facility, and very pleasant and professional staff, that was more than happy to book our dog in and take her on as a new patient. Was in and out in less than 20 minutes with a happy dog. Looking forward to our next visit at our new vet! Well worth the 20 minute drive out of the city! Read Less

I won’t take my animals anywhere else except crossroads. They are so passionate caring and they care about you and your animals. I had to put my cat Indy down after having her for 18 years. They were so caring and told me straight out I could do nothing for her. And they were so good with our dog jack when he got sick also. When he was a puppy. Great staff and great vets. Love them all. Read Less

This place is the Best Place I have Dr Matt As My Vet For all my pets 8 horses 2 dogs and all 3 of my cats . All the staff are Exllant Friendly and compassionate, People By far the Best Vet Clinic Around!!!! Read Less

All the vets & support staff at CVC are compassionate, caring and considerate! We have seen them all, and seen how well they work together on a situation that may have one or more of them stumped! Can't imagine taking our four leggers anywhere else! Read Less

Great clinic!! The vet clinic I used for years no longer does dew claws. I now have three puppies with back and front dews. CVC advised me that my next litter will be cared for properly. Love them and highly recommend their services to all pet owners. Read Less

Absolutely, hands down, the BEST veterinary clinic in the region! Sincerely, I have dealt with Crossroads for more than 20 years and found the entire staff over this period to be phenomenal. Nobody tries to up-sell you on services that are questionable. They don't sell third party products like food or dietary supplements. They provide 100% care and compassion towards your pet! They offer sincere and highly educated advice with concern to your pet. Don't hesitate for a moment to give them a call when you have concerns regarding your pet of any sort. They handle all kinds of animals large and small. Fantastic, rewarding, caring, compassionate, service that is comparable to none in the entire region! Read Less

They are a great place to go. But I've had the worse experience ever with them. April 3 2017 I called this place at 4:32pm on a Monday their hours say they are open till 5:30pm pm. When I called them about my dog who ended up with a huge gash on his neck that needed medical attention asap and they told me I quote " I'm sorry but we are pretty much done for the day", an hour before closing!!! I've been going here for years with every dog I've owned and for them to just shrug my dogs immediate medical attention off and end up having to call emergency line and paying out the a-hole for the emergency charge!! Not happy with this clinic what so ever!!!! Read Less

Completely disguisted by the service at crossroads particularly the manager Ms. Holmwood. Was called a bitch by her and after trying to contact the owner multiple times over the course of a week I never did get a response. Obviously they do not care about their customers. We have spent over a thousand dollars at crossroads treating our 3 dogs over the past few years.. and now we are left feeling vulnerable and humiliated by their staff. Read Less

One year after my last review of my beagles care at crossroads and I have now adopted an older basset hound who had a ton of issues. The staff at crossroads never cease to amaze with the level of care and understanding. My Bassett's issues have been tended to and she is doing very well. I can't say enough about this establishment and it's caring team!! Read Less

My fiancé and I moved here back in June, our beautiful German Shepherd is allergic to meat. We ran out of my dogs pills for his allergies Crossroads was able to get us in pretty quickly. The vet we saw was quick and efficient. I will be giving them my business for a while :) thanks so much. Read Less

The clinic is amazing. All of the times I have taken my dogs there I have left with great service. The staff are very thorough and you can tell they genuinely love animals and care about their well being. I definitely won't be going anywhere else. Read Less

I love Crossroads and most of their staff . They are very awesome with all the rescues we bring in there treat them like they are special and give them fast friendly awesome help. Dr Matt and Dr Sue Legge are the best vets in that clinic they go above and beyond . The manager Kat is amazing and also goes above and beyone to make sure that everything goes smoothly and really knows how to run the clinic. All pets deserve the 5 star treatment and they sure know how to give it to them Read Less

The girls at the front acted like I was an inconvenience to them. Sat at there computers like I wasn't there at all. We only went there twice...I don't know if they realize that we pay a portion of there checks...without clients they would not be needed.. Read Less

Crossroads is amazing. Dr. Matt is so helpful and thorough. He made us feel grateful and informed - we left the clinic with a plan of action for our dog. Everyone at the clinic is kind and you are able leave your pet there knowing they are in good hands. We had a bit of a misunderstanding with Crossroads, but after explaining the situation, it was fully rectified. My husband and I are very happy and look forward to years of checkups to come :) Read Less

I took my baby Dash to the vet for a bad cold and had amazing service! Dr. Kozak was so friendly and provided great service! She did so good with my cat and even made me calm about the situation! I have seen alot of vets over the years and I can say I would recommend her to everyone! Dash says Thank you alsoRead Less

Crossroads is a wonderful clinic Susan Legge is doing what she was ment to do when we have taken our dogs there she is absolutely wonderful putting our pets at ease with her compassionate manner . The whole team seems to work like a well oiled machine when I have been there and would recommend for anyone to take there pet to this clinic they r FABULOUS keep up your great work Read Less

I have had animals for years and moved here from Southern Ontario best vetrinary clinic I have ever dealt with. I have to say I love the staff and Vets Dr. Legge and Dr Yerxa such kind and caring people. My dog is 16 and no doing well they have given us so much support and kindness Thank You. Best Vet Read Less

I have had animals for years and moved here from Southern Ontario best vetrinary clinic I have ever dealt with. I have to say I love the staff and Vets Dr. Legge and Dr Yerxa such kind and caring people. My dog is 16 and no doing well they have given us so much support and kindness Thank You. Best Vet Read Less

Amazing service, unlike The Animal hospital (located by Super Store). Cross road vets actually care for your pets well-being and not how much money they can bleed from you. They are honest, and upfront about treatment and costs.Not only are they the most reasonably priced vet, they are all very sweet and knowledgeable. If you want to save money and get amazing care definitely check out Cross roads vet!Read Less

I've only had the pleasure of visiting this vet clinic twice with my Great Dane and I am extremely happy with their service. The prices are unbeatable. I will continue to bring my pets here and recommended this clinic to all my friends and family with fur babies.Read Less