My experience with Chartwell has been nothing less than HORRIFIC. My dog had itchy paws. Dr Fung prescribed him a very serious drug and presented it as an anti-inflammatory (a full bottle at 50 mg). After 2 months on this drug, in a span of 1 week, he was in and out of the hospital. They reported he had a torn ligament in his left hind leg, a very high white blood cell count indicating an unknown infection causing a fever. They confirmed it wasn’t lime disease. In that week, he spiralled quickly and eventually stopped eating completely, couldn’t walk anymore even after the painkillers. I had to keep him in a wagon if I had to move him. He became sorely depressed. I then wondered why he was ever prescribed this drug in the first place for something as minor as itchy paws. Both Dr Fung and Dr Newberry were well aware of his critical condition and never bothered to pick up the phone to follow up after the 2 urgent appointments that week which led to inconclusive results in terms of figuring out the root cause. All the while, I’d be calling them in desperate need of their help each time his state worsened and received many ‘I don’t knows’ from Dr Fung and Dr Newberry is hardly ever around. 3 days after Dr Fung had examined him and reassured me he could be nursed back to health, I had to rush him to the ER again after the vomiting became consistent each time I tried to feed him some food. The hospital asked how long he’d been on this drug for as it weakens the liver and he was dying of liver failure, was suffering and way beyond what medical treatment can provide. It also weakens the immune system and muscle tissue. After my boy died, Dr Newberry reappeared and called me, mentioning I was wrong about the drug being at 50 mg and that it was only at 5 mg for the first bottle Dr Fung prescribed. I have the prescriptions and the paperwork that confirms 50 mg for both bottles. Was my dog overdosed? Is this misconduct? Either way, the left hand doesn’t know what the right hand is doing and sadly the right hand happens to be his most inexperienced underling, Dr Fung. Dr Newberry seems to reappear to clean up her mess while she cowers and goes into hiding. I am now left with the trauma of knowing how badly my boy suffered and only the memory of him Read Less

I'm so glad I found this place! The vets are very nice and they don't try to up-sell like other clinics do. The other staff members in the clinic are just as nice as the vets and actually take the time to talk to you on the phone and help with the different options they have if you are worried about your four legged family member! Linda has been so kind and always provides the best service, she really shows that she cares about the animals! Read Less