Thank you so much to the entire team at VEH Scarborough for your compassion and caring in the treatment of our beautiful dog Mason. You did everything you could for him over the three days he was in the critical care unit. Unfortunately his kidney disease was too far gone. We especially want to thank all of the critical care Vets and Techs who treated him and most of all thanks to Dr. Floras and to Jessica who helped care for Mason in his final hours. You were so incredible. Read Less

Five years have passed since we received excellent veterinary care for our Doodle, Goldie, who presented with an autoimmune disease at 6 months. It was “touch and go” for several days despite numerous blood transfusions. Eventually Goldie turned a corner and held her own. To this day we remain so grateful to the vet. staff for their skill and perseverance. Read Less

CONSENT DOES NOT MATTER TO THESE PEOPLE. YOUR ANIMAL WILL BE IN WORSE SHAPE THAN WHEN IT ARRIVED The staff at this hospital are sadistic. I will spend the rest of my life living in regret for bringing my dog here. What transpired inside this hospital is by far the most egregious case of animal abuse I could ever imagine taking place inside a hospital. I still get nightmares. 15 minutes after I left the hospital after I strictly instructed Dr. Catalano to provide my dog with IV fluids and non-invasive oxygen therapy ONLY, Which is all my dog needed. Dr. Catalano shoved a tube into my dog's stomach without disclosing he would do this. He then shoved a tube down my dog's throat and had intravenous anesthesia dripping into my dog, so he could fake diagnose my dog with La Par. He also alleged my dog went into a coma without any drugs, twice. Dr Catalano also lied in his reports about the state my dog was in to position my dog in the most expensive area of the hospital to upsell MRIs and surgery my dog didn't need. He also claimed I elected my dog to ICU, which is false. ICU was the only invoice gave me. My dog was moving when we arrived. Catalano claimed he was paralyzed and needed to see a neurologist which I declined but he charged me for it anyway. He also drugged and coma-induced my dog with drugs he was instructed not to use, and placed my dog on an invasive breathing tube so violently it caused my dog to bleed internally. All of this was done so the hospital could stage my dog's medical condition and keep my dog from leaving. While fake diagnosing my dog and holding him hostage on a breathing tube, the hospital gave me three options, I either do an MRI or a surgery my dog didn't need, or my dog would need to die. Because god forbid you to take your pet out of there and find out everything they told you was a complete lie. The staff staged everything, from my dog's breathing condition to his "coma". Dr Catalano, Dr DiMauro, and Dr. Floras all coma-induced my dog while telling me I needed to do an MRI to see why my dog was in a coma while they all lied about drugging him into it. All three vets actually told me to give them $3500 to stop drugging my own dog! Because it wasn't enough to just say no to their drugs when I came in. When I obtained his medical charts I was appalled by the number of drugs my 11-year-old dog was on while repeatedly told he wasn't given anesthesia or any sedatives that caused him to be so sedated. For 5 days my dog was Starved, Heavily Drugged and Bleeding internally while the entire hospital lied and refused my demands to stop administering anesthesia to him and transition him off the tube. All this suffering was from a treatment they did to stage my dogs condition, using treatments they did not have my consent to perform. My dog NEVER needed to be on a breathing tube. Everyone in the hospital knew that. But they refused to release my dog, deliberately drug-inducing him so he couldn't be removed from the tube and leave the hospital The staff also brought in their own dogs daily to board them in ICU, who were aggressively barking next to my dog. Doing this next to "critically ill" patients is asinine. Dr. Catalano who orchestrated this scam also made threatening phone calls to me in the middle of the night, telling me my dog needed to be euthanized if I don't do either an MRI or surgery. Which is an absurd nonsensical ultimatum. When I said I wanted to take my dog home he laughed and said I wouldn't get back the same dog. The next day, I saw my dog was assaulted by the tube. In my experience, if you refuse Surgeries or MRI's but they can't squeeze an extra $5000 out of you for a dog that came in good health, they will intentionally debilitate your pet so they won't be able to leave. Instead of attending to my dog's injuries caused by their own staff, Dr. Floras allowed my dog to bleed because she thought exploiting me to perform a $3500 MRI was more urgent than attending to his injuries. They wanted my dog dead, but not without milking me financially first. Talk about animal abuse. These sick people destroyed a perfectly healthy dog for greed. Read Less

Our dear Jasper (a Pom Chi) )passed away in your hospital Jan 31st, we appreciate the compassion that the staffs showed us that night. We submitted him for cremation then, I called on 17th February asking if Jasper has been brought back from the cremation place, the lady who answered asked me “Has somebody called you” I said no, am just checking, she said somebody will call you once he’s here. Then we knew from yesterday that Jasper has been delivered back to you Feb. 14th, if my daughter hasn’t been by close to your location yesterday and happened to call in to check until now we won’t have him back, she was told that Jasper was there since the 14th, and no one took the time to call us, just so disappointed, about this, I wish there was more compassion and empathy in your part knowing that we were waiting for him to come back to us, I hope this will not happen to others, the pain and grief is unbearable, Read Less

I had an extremely negative experience with the Toronto Veterinary Emergency Hospital, specifically with Dr. Audra Martin. My cat had an allergic reaction and developed crusty sores all over his head that by Sunday had spread to his eyelids. I arrived at the TVEH at 9:35 am and explained my issue first to the receptionist and then to a vet tech. I was told my cat was 7th in line. After waiting in the parking lot for 5 hours and calling reception to follow up a 2nd time, I was finally able to speak to the vet. The vet questioned why I was even there for an allergic reaction and said they couldn't do anything to test dermatological problems and was overall reluctant to even see my cat- again, after I had been waiting with my sick cat for over 5 hours for an appointment. When she did see my cat, she refused to even look at the notes I had taken regarding what I had given him and when he had thrown up. She prescribed some antibiotics and an anti-nauseant and then told me to give him benedryl (which I already had been doing), not even giving him a shot of benadryl to relieve him faster. This was $270 dollars. If you are unable or unwilling to treat allergic reactions, I don't understand why you would not say so up front. Why make me (and my sick cat) wait for 5 hours when you can't/won't help? I would strongly advise against visiting the TVEH if there are other options available, and specifically against receiving "care" from Dr. Audra Martin. Read Less

Some vets here do not take emergencies, and you may not find out until you have an emergency. Emergency service, when you get in, seems very good. Also, they may not call you back if you ask for a call back. No pet owner wants to hear that their vet is too busy to take an emergency. It was confusing. Yes, pet was sick, and may only have had months. Expired at the clinic later the same day we phoned for help. I hope this doesn't happen this way to anybody else. One star of two is for emergency service (their call screening needs work). No stars of 3 is for being too busy and not clearly explaining alternative treatment providers. Read Less

Horrible Experience. Try to get the most money out of you as possible. Quoted us over $6000 without saying what it was for or itemizing and wanted 50% upfront. We decided to pull our pet out of there and they tried charging us for more hours then he was there for. Vet became very rude once we complained about the charge. They make you wait hours with no updates on how your pet is doing. HORRIBLE DO NOT GO HERE UNLESS ITS YOUR ONLY OPTION! There are many emergency hospitals that are much better. Read Less

We are so thankful for the care and kindness we were shown when we had to visit this location unexpectedly when our little Jax suffered a back injury. Everyone we encountered was professional, skilled and both doctors we saw made us feel calm and comfortable. Thank you for everything you all do there. It means so much to know our furry family members are in more than capable hands. Read Less

Took my dog here for an emergency, Amber was amazing (only reason they get 2 stars). The on-call vet was not helpful I would have been better off not going here at all... went to the place they recommended and at least they know what to do... Read Less

This is a horrible place- I took my pet to this vet, and one week later he died. Had to battle with the vet to get my dogs file - prior as I knew that this vet had no clue, or concept what he was doing- He is a butcher and likely got his vet diploma in a cracker jack box Read Less

Went here with my dog on a Saturday afternoon and the receptionists were welcoming and helpful, the vet techs the same, and the vet himself was knowledgeable and personable. They employ the same kind of ER triage system as in a hospital so given that my dog's case was not life threatening I had to wait three hours to see the vet despite the fact that it did not seem all that busy. So I have subtracted a star because ideally they would have more vets on staff to assist with wait times, (though i completely accept that the more serious cases need to be seen first) but otherwise this facility is very good and I would recommend it. I also appreciated the easy parking, comfortable and modern furnishings and complimentary coffee and tea. Read Less

I am very, very happy with the care that my dog received - my vet recommended them when we had an emergency. We trusted our vet and drove the 2.5 hrs to this clinic. I truly believe that this team really is competently fantastic, and when I saw them around my dog when we picked him up after a week (and how he reacted to them) I was convinced that they were invested not only in his clinical care, but his individual needs for love and pets as well. Onto the missing star: there was some concerning service we received from some of the staff. Some of them made us feel like we were wasting their time, that they lacked compassion for what is a very confusing and emotional time for owners who don't see hurting family members everyday. Even one of the techs and one doctor made us feel like our concerns and questions were aggravating when we arrived, and we felt like they spoke to us VERY condescendingly on the phone during one of our updates, which was already upsetting when you are hearing bad news. We've elected to not put the names of our bad experiences on here, despite the way they made us feel those days, because everyone has bad days and we know that working in health care is not always easy -- our hope is just that maybe they see this and try to make a note that every face they see is impressionable and likely a very upset family member who needs your compassion at all stages of care. We are the confused and scared ones; bedside manners go a long way, even over the phone. To those of the staff who were warm and caring for every experience we had with them, thank you so much. You don't know how much it means to us. Some MVPs: Mara the tech, Dr. Gillick the surgeon, and Julie the receptionist. Thank you all for the care we received from you with our dog, Gambit. We felt very safe and informed and really appreciate you so, so much. You saved our boy from a very bad situation and we will be forever grateful. Read Less

Go elsewhere, this place will take your money for expensive MRI scans and other costly tests and procedures, yet will insist that you put your beloved pet down when there are clearly methods that could lead to recovery. Makes no sense, and really is quite insensitive. If you are willing to drop coin to save your loved ones please do your research and save yourself the agony. Read Less

Our dog was really sick when we went there. They reassured us. Didn’t push the more expansive tests and told us we could wait and monitor is progress before going further in diagnosis procedures. They also did a courtesy check on him the next day when we thought he wasn’t doing better and the doctor said the improvements, although minimal, were sufficient to be encouraged that he was on the right path. Only small issue is the initial vet gave an injection to him without asking us or telling us. When we said it wasn’t appropriate an apologie was made and the charge for the injection was removed. That seemed like a 5 star worthy resolution to us! Read Less

We had to take our little dog in yesterday after he became sick and couldn’t walk. The staff took him to get checked out right away and then brought him out so he could be with us while we waited for his blood work. We were devistated to found out that the only thing we could do to help him was to put him to sleep. The vet was so kind to us and gave us as much time as we needed, she was very gentle and let us hold him while she administered the needle. We couldn’t have gotten through it without such great staff. Thank you. Read Less

THE VET TECHS AND THE DOCTORS HERE GET 5 STARS! The front office staff, and management could use a course or two in customer service, organization and professionalism. This may not apply equally to all the staff but it has shaped our overall impression of the facility. Some of our experiences with them; -Call us few weeks after an appointment is booked to inquire as to why we booked the appointment. (Is this not in your system? Shouldn't you know, as your work there?) -Repeated calls about the same issue, even when we just spoke to a staff member about it a few minutes ago. (Communication among your peers! Get Organized!) They do not follow instructions - Once again, called repeatedly about the same issue. We gave them instructions to only arrive at the clinic and discover the instructions were completely disregarded. (Why call us in the first place and ask if you cant follow simple orders?) They lose / throw away items that are left at the clinic. Even when labelled with owners information. (Maybe it would be helpful to think why it has been labelled y the owner in the first place before throwing out someones belongings. Probably more productive things to be doing anyways.) MANAGEMENT -Time to call for a group huddle and get your receptionists in line. They are tarnishing the experiences of your customers. Read Less

I don’t know what they do to my cat ? But he was really nice to the vet before he went there ! And now he does not even let my family vet touch him! And his face have a little scratch after we went there! I’m pretty sure it was not there before! They transferred him from my own carrier to a bigger cage and left him there alone for at least half hour even after I told them he was bleeding and probably got wounded! I think it is a totally unnecessary process, because they could left him with me if they were that busy and do not have time to take care of him at that moment! They should know that the pet is more relax with there owner when they are sick. But they still do that and let him be alone with a dog cage two cages away from my cat ! After all they couldn’t check on him at all, so they can’t tell anything about him! They just gave me the pain killers, they didn’t give me any antibiotics even I told them he was wounded and he s bleeding! And they told me to come back next morning, then why I would go there that night if I really could go there the other morning! I think they are unprofessional! Read Less

What a great place. We needed to take our dog in around the holidays and everyone was wonderful. Our first trip in, our little wonder dog suddenly stopped limping while we were waiting. It was the Sunday before Christmas and there was a long wait. The staff were great about advising about the wait and since our dog looked fine, we made the decision to head home. Her symptoms returned after the excitement of the holidays wore off and we came back the Friday before New Years and were seen within an hour. The vet who saw us listened to us and asked all the right questions and suggested a potential diagnosis. We were scheduled back in for the first regular work day with an internal medicine vet, test performed in AM, diagnosis confirmed that same day and they had a prescription ready within 30 minutes. Our dog went from being barely able to walk, to running around like a puppy again. EVERYONE was excellent and I’d entrust them with our fuzziest family member anytime. For Emergency after-hour service, the fee was way more than fair. I’m grateful to know they are there when we need them. Read Less

This place is not an emergency hospital. I took my kitten here for her first few shots with no problem. She broke her leg one day and taking her here was the worst idea. I was charged $400-$500 for nothing. They used a splint and instructed me to wait a day to see what happens. My kitten was not having it so we took her to the Toronto Veterinary Emergency Hospital. Turns out the vet at Eastside further displaced her fractured leg with an oversized splint that only put her in more pain. She needed a surgery, not even suggested by the Eastside vet. If you're looking for a vet to give your pet regular shots, your fur baby will be fine. But I would NEVER recommend this place for an emergency. Read Less

This is a terrible place! Do NOT take your pet there! The staff are cold and unfriendly. The nurses are just brutal. You are not allowed to go back and be with your pet. I am sure the nurses abuse the animals and are just a horror show. The doctors are young and inexperienced and give terrible advice. I have lost 2 pets to them. And to add insult to injury they are outrageously expensive! If you want to spend a fortune and see your pet be abused or worse and die, be my guest, that's the place! If you read the reviews below most pets or 9 out of 10 seem to die there! Read Less

In a league of their own!! This is a true hospital for our pets- we should be so fortunate to have such a professional caring medical team & compassionate staff caring for us humans. If you want the 'very best care' for your pet TVEH is in a league of their own, without question. Read Less

The receptionists and all the other girls at the front are really amazing, and make you feel right at home while you wait, pay, or are there for drop off. The experience we had with our golden retriever was amazing, besides the stress and anxiety he normally would have. They were gentle and patient with him, allowing him to walk into the office at his own pace (he hates leaving his mummy) and practically ran with him when he raced up to meet her at pick up! That said, the chemo treatments didn't take. We went through four rounds before starting a different treatment plan. (One every three weeks) At our latest appointment, on Wednesday February 8th, 2017, routine blood work was done before treatment started, as per the usual. My understanding was that if there was anything wrong with his blood work, such as anemia or organ failure, I would be notified and together, my vet and I would decide on the next plan of action. Apparently, I was wrong. Instead of being notified when his liver showed up as having signs of failure (the liver is an extremely important organ for chemo - it filters the toxins in and out of the body) the vet's at the office didn't notify me about it until AFTER his chemo treatment was done. Had I been made aware of the fact that his liver was failing BEFORE, I wouldn't have put him through a treatment that his liver wouldn't be able to process. Instead of my doggy - who was only seven years old - living for the extra month I could have had, giving me time to accumulate some money to put him down as we were tapped out with the 12 000 we'd already spent on him, he suffered, and died in my arms at 4:00 am this morning - one week after the treatment that most likely killed his liver. I regret not starting natural remedies from the start - as when we had him on them he did great, yet after each treatment he looked worse. By this week, his cancer wasn't the problem anymore - it was stagnant - his liver was the problem. And by giving him the treatment without consulting with me before hand, the vet's at the Toronto Veterinary Emergency Hospital successfully sent my dog to an early grave by killing his liver with the last treatment. No one is going to not go to this vet because of one review, but I really do push you to go over every fine detail about your pet's treatment. What happened to my dog is sad, I am angry, and disappointed that I spent 12 000 dollars to have my puppy die in my arms, but if some other child or person's pet, their best friend, can be saved from me posting this, my purpose is fulfilled. Tell your vet you want to be in charge of the course of action that is taken if ANYTHING changes in their blood work, especially something like this. I don't believe they had malicious intentions - how could they? Everyone who met the pooch loved him and marveled at his beauty. But the last treatment killed his liver, which in turn killed him. Be more involved with your pet's treatment than you are your children's lives - you love them just as much, yet a vet is so much more likely to play on your love for your pet for their financial gain than someone playing on your love for a child. He is gone, and nothing can be done about it now, but the one who made the call about the procedure gave me less time with my baby - and I will never not be able to be angry that it happened, never be able to stay quiet about it and not let his story get told to potentially save another dog. Read Less

We'd like to thank the hospital from the bottom of our hearts for all the kind care we received towards our baby poodle, Kody. We are so grateful to have walked into the emergency hospital with only questions/concerns while our pet was in another clinic struggling with a problem for almost a week. We want to thank Julie at the front for being super patient, caring and understanding of our situation and honestly giving us great advice to bring our pet into the hospital right away. If not for that great advice, things could have very well gone wrong for us. Right from the minute, we stepped in all the way through with meeting Dr. Norman and Dr. Jessica, it was an amazing experience. They were very professional, caring, detailed, and did not leave any stones unturned in our case. It made us feel so much more relieved that our baby is in the best possible hands and even made follow up appointments as well. The care we received was well worth the money we spent, they made sure to do only the required tests and nothing extra. They went over all the courses of action and recommendations including prices to make sure we were comfortable and getting the best care for our baby. We are very grateful and appreciative, thank you! Read Less

I love Dr. Cockshutt. I love that she explains things well and truly thinks about what is best for our animals. I am so grateful to have Dr. Cockshutt taking care of my Riley girl and all future animals of mine that may need her. Dr. Cockshutt, you are the very bestest!!! Read Less

They're angles here to help our loved ones. amazing staff and perfectly managed and organized work. never have to wait ( unlike human hospitals) never get any false hope (unlike ....) never in need of care and get ignored or waited on( unlike...)... Dr Campbell and Dr Barker are both knowledgeable and very confident about their work I trusted them with my baby dog and they fixed him up as good as before. cant thanked them enough Read Less

I took my sweet 7 week old kitten Ace here when he suddenly became lethargic. The first visit in 48 hours I was with Tanya I believe, she was a very kind vet who tried too look at all options available for our baby. Unfortunately the virus Ace had progressed and we returned. The second vet was a male and I do not remember his name. He ran some more tests and conducted himself in such a caring manner just as Tanya did. Later that day my baby was losing his ability to walk and when I called to speak with Tanya she had returned my call promptly and spoke of all our options. In the end I couldn't handle to have him live the poor quality of life. The doctor was so empathetic and said all the right things. The vet techs were also so compassionate and caring. I miss my baby so much and if it weren't for the staff at TVEH I would have had a much worse time. They don't charge you for unnecessary tests and hospital stays and has your finances in mind when offering treatment and payments. They remain honest about their work throughout, above all they are passionate about their jobs and treat animals and their owners with love and respect. Thank you to all the staff, especially Tanya and I think micheal was his name. Also to the vet tech who was there for us when we said goodbye to baby aceRead Less

Although i had to say goodbye to the love of my life at this hospital, and never want to walk through those doors ever again, I will forever be grateful to the wonderful doctors and staff there. They were absolute angels and took such good care of my beautiful boy till the very end. I choke up everytime I think of him, but have peace in my heart knowing that he was cared for by a wonderful team and received the best treatment possible. I am forever indebted to the receptionist who hugged and cried with me as i tried to come to terms with the loss. I was falling apart and they way she reached out to me by leaving her post and coming around to hug me really made a difference. Truly a wonderful place where the people treat you and your babies like family. I was offered payment plans as well. Highly recommended. Read Less

This place is awesome. Staff are wonderful. This is the second cat we've taken there, and had the best care. Unfortunately we lost both animals, but the staff were so caring and treated us with such compassion Read Less

My little guy Finn was first referred to Dr. Porter as he was really struggling to walk. The decision for surgery was not difficult given Finn was clearly going to be in good hands. Dr. Reynolds actually performed the surgery and kept me informed on a daily basis of his progress. Less than 2 months out Finn the Bassador who would not walk to end of driveway is now eager to do his 25 minute walk twice a day! It is astounding the difference surgery has made. The only thing I can say is that the care is excellent all around from receptionists to technicians to physicians. Hospitals for humans should use this as a model! Read Less

This is the best hospital in Toronto. I wish people hospitals were like this. All the doctors are exceptional. I have several animals and when we need special treatment for complicated conditions like drug reactions, kidney failure, or long term palliative plans it's always been an amazing experience. That you to all of you. Read Less

The team at TVEH has been wonderful. The front desk staff are so kind and reassuring. All the Doctors Dr Jason,Dr Rachel, Dr Vlad thank you for your kind words and getting Zipper feeling a lot better. To all of you in the back I thank you for letting Zipper hug you as you take her blood. Zipper is not fond of elevators, a kind TEC took her down the stairs. Read Less

Just had an appointment with Dr. Vlad for my dog, Leia. Shes been sick for almost 2 weeks and no other vets can figure out whats wrong. Going back tomorrow to get a CT scan and hoping the staff here can figure it out. As soon as I walked in I felt confident that we were finally at the best hospital for Leia. Everyone was so kind and helpful! Krista the customer service manager was amazing and fast at getting insurance started. I'm confident they will get to the bottom of Leia's illness. What a great hospital!!! Read Less

A great big thank-you Dr. Carl Porter and the amazing staff of caretakers for taking such great care of our boy Finn. A very nerve wracking surgery that was such a scary situation for us, was handled in such a professional and thoughtful way. Finn is recovering extremely well and we have a very happy outcome. Happy to see the last of you (hopefully) for a while, but I would not hesitate to recommend this excellent resource and the Dr.s/staff.Read Less

On our way home from Toronto with Magnus. A huge thank you to all the wonderful doctors and staff at Toronto Veterinary Emergency Hospital. Their kind, compassionate and competent treatment was much appreciated by all of us. We could not have had a more "positive" unexpected traumatic experience, they were amazing Read Less

We took our precious Jasmine in last night around 11:00pm. We were greeted by a friendly desk staff and a vet tech who was very kind and sweet. Unfortunately our little princess had an anal abscess. Dr.Tanya Fournier was very warm hearted and kind. We were there for awhile so Jasmine could be treated, we got home around 3am. I've read very many comments on rude staff, I disagree. They were wonderful and took great care of our Jasmine. 4 hours isn't all that long to wait considering I've spent longer in just an emergency waiting room. It wasn't expensive either considering what had to be done and the medications. We paid a good price for the care and are very happy to be home and healing. I suggest to anyone, don't wait till morning, take your beloved pet into this 24 hour office. They were all so amazing. Thank you. Read Less

My children & I are eternally grateful for the Angels at this hospital who saved our Bonnie's life which was truly a miracle as we arrived just after midnight one Saturday with our fur baby literally at deaths door (no exaggerations). She had severe sepsis for 10 hours. The Criticalist instructed another hospital from 930pm via phone what to do to get Bonnie stable enough for the journey to her as we were 30 minutes away. From there the surgeon came in for the emergency operation at 230am to clean out her abdomen from the poisons, stones and crystals that invaded it from the burst bladder. A pure gentleman that we will never forget. Against all odds, with the beautiful ICU technicians along side Bonnie all the way monitoring every moment, Bonnie came home Dec 23rd, the best Christmas present we'll ever receive in our lifetime. This hospital needs more recognition to save all other fur-babie! XORead Less

I've taken my dog here twice, once for her routine vaccines and a second time for a teeth cleaning/extractions. The doctor is friendly and accommodating and his rates are fairly reasonable the only negative is the language barrier. Read Less