Pulled my business of 3 dogs as of October 2024. Had been a customer of this clinic for the last 7 years. Needed the kennel cough vaccine for a 4 year old dog who has been a patient since she was born. Had a thorough exam at their Burford location in the spring of 2024, but they would not administer the oral vaccine without a full examination. If this isnt a cash grab, then I don’t know what is. By insisting on a full exam for a current patient, they have lost my business!!!! Read Less

Lazy, rushed, uncompassionate and sloppy diagnosis. Poor quality service and they are a total scam. My cat had a bit of a watery eye, and I was concerned, so I brought him into the Burford Vet Clinic, the sister site to Colborne Vet Clinic. They did a stain procedure on his eye and could not find anything, but noticed his eye was a bit swollen. They prescribed anti-inflammatory drops for his eye. After a couple of days of using the drops, my cat’s eye became a whole lot worse. I called the Burford vet back to let them know what’s going on and automatically my cat was sent to the Colborne Vet Clinic for a pressure test that was done on the eye. It came back as there was a lot of pressure on the eye and glaucoma was setting in. They also figured a possible infection. This is where my cat’s journey to complete suffering, anguishing pain and stress began tills his death. At this time, they had prescribed him different drops and an antibiotic cream for his eye to get the pressure down and to avoid a possible rupture of the eye. After a couple of days of administering these into my cat’s eye, the eye was getting worse. In the meantime, the vet had called me to suggest an oral antibiotic to give to my cat as well. When I picked up the antibiotics, I told them that I wanted to stop the drops to see if his eye got better. They demanded that I continue with the drops and the vet handed me information on glaucoma. I uncomfortably continued with the drops for a couple of more days and his eye was looking very bad to the point that it didn’t look like an eye anymore. I called the vet back with my concern and was asked to take a PICTURE of the eye and email it to them. So, I took a quick PICTURE of him and sent it and they immediately wanted to see him again. During his 3rd visit to the vet, we are all concentrating on the eye, including myself and my husband. My cat had thick pure black fur, on the overweight side and his green eyes where always his focus point. The doctor looked at the eye and pressed around the eye for 5 seconds. There was never no thorough examine done on my cat even during the first 2 visits. At this time, I had 3 options, ophthalmologist for animals that started at $3000. CT Scan that cost between $3000 to $5000 or a series of x-rays that was quoted at around $1400. My husband and I work full time jobs and I work an extra part time job to make ends meet, so we decided the series of x rays was all we could afford. We were told that the x-rays would give a 90% accuracy of what was going on in behind his eye, so we figured we had a good chance to find out what was really going on. While waiting for the results I still had to continue with the drops along with a different oral anti-inflammatory with pain killer drug. Of course, my cat did not take a liking to any of this from the very beginning, so he became very stressed, ate very little and would just hide. The results came back and was handed a piece of paper of what was called the “report”. It had different medical terminology words of their findings. As I read this report, it appeared that many things were going on with my cat. The vet explained it in our terms, and that he had a tumor that was attached to the back of the eye that was pushing the eye out. The vet said he was 90 % sure that this is what it is. He had to get his eye removed and when the eye comes out the tumor that is attached will come out with it. As for the other stuff in the report, I was told not to read into it too much and that it was nothing to be concerned about. My cat finally got bloodwork done, which never was offered or suggested before. He got routine bloodwork done to make sure he was healthy enough for the surgery. After a couple of more days, the routine blood work results were good and to go ahead and book the surgery. This was considered emergency surgery. They only did surgeries on Tues and Thurs. The Tues was booked, so the Thurs it was. Which at that time was 6 days away. In the meantime, again continue with the drops and the meds. Dr. Richards was to perform the surgery that my cat or I had never met. By this time my cat stopped eating his dry food altogether and was having a hard time just eating watered down moist pate food. They said over the phone that it could be caused by his swollen eye on that side but if I’m concerned about it, to bring him back in. Prier before surgery, every time I walked into that vet clinic with my cat, it was always an exam fee, but no thorough exam never took place. On surgery day I hesitated to bring him there. Something was telling me to get a second opinion, and something felt wrong. I didn’t want my cat’s eye to rupture like they said it could, I would have felt very bad if I cancelled the surgery and that happened. I thought of going to another vet clinic to start all over again, but that was more time that my cat had to wait and suffer. As weak as he was becoming, I just wanted to get this surgery done and over with for him so the tumor will be out and he can heal, be out of pain and be back to himself. I did end taking him in to get the surgery done that day and let them know that he was barely eating and lost some weight and to please recheck him. They said they will get a vet to check over him before the surgery. The vet tech was very busy that day and she had put him in another room to get rechecked. I’m not sure if this got done, I didn’t hear back from the outcome. I waited all that day for them to call. I finally called at 4 pm and was told the surgery went well and I can come pick him up around 6pm because it took him a little longer to wake up. When I arrived to pick him up, I expected to see the vet that did the surgery to explain to me about the tumor. I just paid the lady at the front desk, was given pain meds and written instructions for my cat. He went home with a cone around his head that was so big. They claimed they didn’t have cat size cones. One week later after the surgery, he still was not eating well and he developed a big mass on his cheek, the same side where the eye was removed. I noticed the mass once I took the over-sized cone off to give him a break from it. I took him back to the vets and were to see Dr. Richards, but it was Dr. Arora that was there to examine the mass. Dr. Arora was the same vet that was examining my cat throughout and who had diagnosed my cat. He claimed that the mass was not there before. I asked him about the tumor. He told me there was no tumor but there were other tissues they were concerned about, so they kept the eyeball just in case I wanted to get a biopsy done on it. I was so upset at this point of why they didn’t tell me they didn’t find a tumor and found other tissues that they were concerned about. I believe they were hoping things would have worked out ok on their part and if there were any issues that would of surfaced, they still had the eyeball. That was so convenient of them. I got the biopsy done and according to the report, nothing was wrong with the eyeball itself, but the tissue that was attached to the eyeball was abnormal and must have come from a lesion which they needed more of to make a full diagnosis. Before I seen this report that I specially request to see. Dr. Arora emailed me and said it was not cancer. I had to take my cat back in to get his stitches removed by Dr. Richards. Again, it was Dr. Arora. After the stitches were removed, the incision did not heal properly, and he developed other lumps on his body and barely eating. Unfortunately, I had to bring him back into this vet clinic about the lumps and very concerned about his overall health. Dr. Arora stated he was not concerned about these lumps and overall, he looks fine. He charged me for the full examine with not examining him thoroughly. A few days later after that, I took him to the Hamilton emergency vet clinic because he was so lethargic and losing weight so fast. The vet there knew what it was and did some tests. He had cancer and he had it all that time. All those lumps that developed and that mass on his cheek was cancer. The cancer reached his blood stream and into his bones. The vet assumed it started in the nasal cavity area and was irritating his eye causing it to swell and the drops were just irritating even more. I looked back at that PICTURE that I had emailed Colborne Vets of what his eye looked like. The way the lighting is in that picture, you can see the mass on the side of my cat’s cheek. Dr. Arora or Dr. Richards, even if you are one doctor going under two names, double check that picture for your own references. The vet at Hamilton Emergency Vet Clinic apologized on your behalf of what my cat had to suffer through, Surgery date Oct 5, 2023 and died Nov 28, 2023 This review is for you Charli Boy. RIP buddy..We love you very much. Read Less

Very poor service. My dog visited the clinic on three seperate occassions from Sep. to Dec. 2022. She was missed diagnosed whilst being treated for enviromental allergies, after receiving allergy shots which did no good. I took her to another vet who determined that she was suffering from Mange. After two weeks she is no longer scratching and losing her hair. I only wish I had insisted on a more thorough examination whilst attending Colbourne Vet. but my visits were always a few minutes and felt rushed. Read Less