Visit date was March 3/22 (Stoney Creek site) I have been going to Beatties for the past 10 years. What has happened to your business? It used to be a wonderful, caring and knowledgeable clinic. You do not deserve even 1 star but the Review site won't let you leave a 0. The customer service is non existent. The receptionists are rude. We saw Dr. Baskin who prescribed the wrong medication. They wanted me to pay another $60.00 for the right medication. The technician drew blood for a blood work-up and bruised my cats leg so badly he couldn't walk on it for 3 days. When she came back in the room she told me what happened and laughed it off. Didn't even apologize. I spend approximately $200.00 on food a month (Concession Street clinic) and will never do business with you again. Dr. Quereshi (owner of the clinics) your business has hit rock bottom as far as staff and care goes. No one returns your calls and when you call them they put you on hold for long periods of time. You and your staff should be ashamed of yourselves. You are no longer in the animal care business and are now in the make a quick buck business. I will be sure to pass my experience at your clinic on to my friends and colleagues at work. Read Less

DO NOT GO HERE!!!!! Do not take your pet to this place, they misdiagnosed my dog and gave him the wrong medication. Horrible place does not care about you or your pets. Just wants the money. I switched him to a new vet clinic and they even said it themselves. Beattie Pet Hospital has a reputation for a reason. Do you research and look at how many negative reviews there are compared to positive reviews. Everyone there is going to get karma one day! Karmas a b**** as they say…. :) Read Less

Do not take your beloved pet to this horrid place! The staff were rude, insensitive and unsympathetic. They did not know how to clearly communicate things, and they provided contradictory information - sometimes outright lying! I'll explain. My very young, healthy and active cat had an extreme emergency - he was perfectly fine and then he suddenly collapsed, and started dragging himself around the house in a panic, hyperventilating and crying out in pain! We called multiple animal hospitals and Beatty was the first one willing to take him - all our local hospitals refused (what?!), so we had to drive a whole hour to get to Beatty. When we arrived, the lady who showed me into the room nonchalantly started asking me all the same questions I had already answered on the phone, while my poor cat was suffering. I tried to get her attention when he started gagging, and when he actually started throwing up, she finally realized this was a true emergency, and she whisked him away into a back room. Then a doctor eventually came and dropped the first of two bombs on me - first, he was suffering one of three possible things - heart failure, a tumour, or I forget the last option (it turned out to be heart failure - my poor baby!) While I was still reeling in shock at this news, he bluntly asked me if I wanted to put my cat down? What!? And the reason had nothing to do with my cat's individual case - the reasons he gave were this: first, because statistically, 25-50% of pet owners put their pets down in this situation (what kind of stat is 25-50% anyway?!), and also because he didn't know if I was willing to pay for additional tests and/or medicines if my cat might die anyway. Um, does this guy not realize that our cat is a part of our family, that we love him so much, and would do anything we could to save him? I very firmly and flatly refused to put my cat down, told the doctor clearly that I would pay the bill, and that my cat MUST be saved!!! Despite this, whenever the vet gave me an update throughout the rest of that long day, he continued to ask me over and over if I wanted to put my cat down - again, not because my cat's condition had changed - in fact, he had to admit that by the end of the day, my cat had unexpectedly improved! And yet after telling me this, he still asked me again!!! Also, I was not allowed in the back room to see my poor baby. I know my cat very well, and he is easily terrified. I was sure it would only help if he could just see my face. So each time the doctor gave me an update, I asked if I could please see my cat. Each time, he gave me some lame excuse! It would have been better if he had said something like "sorry ma'am, it's our policy not to let any customers in the back room." Instead, his first excuse was "oh, we don't want to crowd him" - yeah, because a bunch of strange doctors around is better than his owner's familiar face?! Next, he told me I couldn't because my cat was in pain! But then the doctor revealed at the end of the day, when he finally brought my cat back to me, that they had actually given him pain meds right from the start, and he hadn't been in pain at all during that time. How mean! To make me think my cat was in agony that whole time just to keep me from being able to see him! They sent us home with a bunch of meds, and they grossly overcharged us. There were some meds they didn't have in stock that they charged us $40 just to prescribe - then we picked them up from Shopper's Drug Mart (they were human meds) and the actual meds cost only half as much! They also made us pay for some meds that they had to special order, and those NEVER came in. We also found out (after calling Beatty multiple times afterward to ask for clarifications on things that they had poorly explained, like when to administer the meds) that the only thing they had done that whole entire day was stick my cat in an oxygen tank and give him pain meds. They did tests, but no treatments at all. But they didn't tell us that - getting that information was like pulling teeth! On a side note, since we were at the vet for such a long time, I eventually needed to use the washroom. Because of covid, I had to phone and ask if I could come in to use the washroom. After they let me into the building, I stood in front of their reception desk for ages, with at least two unoccupied staff members were just chatting there right in front of me, completely ignoring me! Finally, I got their attention because I needed to know where the bathroom was! (As another side note, I was later telling one of my cousins about my Beatty experience, and she has had TWO separate bad experiences with them as well - in one instance, her pet was actually misdiagnosed!) In the end, we were able to spend one last precious week with our baby before he passed away. He needed emergency care one last time before the end, and I flatly refused to take him back to Beatty. We ended up finding a different place simply called Hamilton Animal Hospital. What a gem! The people there truly cared about us and our dear fur baby. At that place, putting him down was a last resort rather than the first thing that popped up. They did everything they could to try and save our poor cat. And when it was necessary to talk about that awful option, they were so kind and compassionate to us. So, please avoid bringing your precious pets to Beatty at all costs, and bring them to Hamilton Animal Hospital instead. P.S. I just got an call from Beatty today - MONTHS later - saying my cat was due for a check-up and vaccines. I never signed up for my cat to be a regular patient, let alone the fact that he had passed away and their call really upset me. When I called them to request that my number be removed from their list, and I explained why, they didn't even apologize or anything!! Read Less

Do not reccomend this place. First off, they are open 24h but don't have a night doctor so all you do on the night shift is clean, restock and answer the phone every once in a while. And people are calling to bring their pets in, and we have to be like "nope sorry, no doctor." All I heard was people trash talking a bunch of other staff and doctors. There was one nice person who shouldn't be there, she is too kind, her name starts with an M. Once I was told by someone that you can't trust anyone here, and confirming the toxicity in the workplace I ran for the hills. Read Less

Wow! Thank you to the amazing staff at Beatties Upper Centennial! Our Chihuahua was attacked by a 85lb German Shepard last night. Not only did our pup sustain lacerations from the other dog, so did my husband. We showed up to Beatties and our pup was taken in RIGHT AWAY. The vet staff came out after getting him settled and dressed my husband’s hand so he could go to the hospital, as well as providing a wash cloth to clean up. She then sat with me (who’s 8.5 months pregnant) providing me with water, kleenex and even her own shirt (as mine was covered in blood) until family could come and wait with me. Our pup was taken into surgery a couple hours later, and was home in bed with us by 2am. The staff was very professional, but also incredibly compassionate - while still dealing with COVID restrictions. That was one of the worst nights in my life, and I can not be more grateful for the amazing care we all received. Thank you so much Beattie team! Read Less

Waited 45 minutes for an appointment, and even called before I left (as I live very close) to see if they they were on schedule and they told me yes. When they finally took my cat in ... knowing how upset I was with the wait, no apology! Some of the staff there are very nice, others not. Read Less

Total disaster. Worst customer service I’ve ever seen. We have waited outside here for an hour with our dog who has been having seizures. They knew we were coming and what time and yet still just terrible service. Read Less

THE WORST VET EVER! They only want your money. in addition from what others have said regarding getting seen for your scheduled appointment 2 hours late almost EVRY TIME and Dr's being rude we also just experienced the worst appointment ever there that has us on a mission now to educate and inform everyone how bad this animal hospital is. Our dog was in destress not being able to breathe. I rushed him in and when they met me at the door when I was passing off my lifeless dog that stopped breathing they said " please don't forget you will have to pay for the $99 dollar emergency fee" REALLY!?!?!?!? so professional, so compassionate. As I waited in my car the vet called and gave me a quote for the dog for a 1 to 2 nigh stay including tests. They told me I had to leave a deposit of 75% of the maximum amount. I asked if I could pay half today and the other half later.... I asked if they had a payment plan because it was a large sum and unexpected. I was told they had no options but to pay and that I shouldn't delay as the dog needed treatment and they couldn't do it until they got paid. I scrapped together the money, paid them and left. Sadly our pup passes 30 minutes after I dropped him off. The vet called an hour after his passing asking if we wanted the dogs ashes. When we asked how much they said $700.00!! Thats almost as much as a humans! We declined. The vets office informed me that I would be hearing from them the next day for the refund. The next day was ending and I did not hear from them. I called them and they said because I paid with my debit card they had to pay me back in cash. I said I would come in and they could put it back on my debit card. They said that their machines couldn't do that?!?!?!?!? They said they had $120 in the till and they would call me when they had enough to pay me back. they said it could take some time because I was owed almost $1000.00 HOLD UP........... so I had to pay on the spot so they could treat my dying dog but they could pay me when they had enough money!!?!?!??!?!?!? Thats criminal, thats unfair thats so WRONG. Beatties only cares about the MONEY period! Please if you love your pet DO NOT BRING THEM TO BEATTIES. Read Less

This is the worst vet I have ever experienced. They just want your money and don't care for your pet. There are many other amazing vets in the hamilton area. Don't trust these guys. Awful staff ... terrible experience! Read Less

Thank you very much for taking such good care of our boys during surgery I really appreciate everything you have done and made us feel very comfortable when we left them to have all the procedures done We give you a 10 plus in everything that you do Read Less

My experience was really good because upon arrival they showed compassion and patience and they gave us time to say our goodbyes. And gateways products where delicately put in a box and the craftsmanship and quality were beyond my expectations. Thank you for making a difficult time less stressful. Aries,Kandi and Sean. Read Less

Beattie’s doesn’t care the slightest about your pets well being. Are their employees stressed? Yes? Well you’ll be sure to hear about it, and you’ll be sure to get less than subpar support as a result of it. Empathy and compassion should be a priority for vets. Our dog had lost 5 pounds in 1 day, and when we brought him to Beattie’s they’d charged us $750 to tell us “we have no idea”. Didn’t attempt to offer any sort of solution asides from buying food from them. When we asked them if their radiologist would get back to us about what they thought, they said “they’re not sure, they’re pretty busy”. This is a young dog’s life that we’re talking about, and there is no urgency whatsoever. In fact, we arrived 20 minutes early for our appointment, and they had us wait outside in 30 degree weather for an HOUR (40 mins past appointment). When we finally came inside, they didn’t offer our dog any water or ANY comfort. Vet was rude, and the “checkup” was barely meeting protocol. We decided that we weren’t dealing with Beattie’s B.S anymore and took him to another vet. We notified Beatties 4 hours in advance of the appointment at the other vet, and they STILL have not sent over the xrays to this vet. So to summarize, Beattie’s did an X-ray Sunday, and best answer they provided was “we’re not sure” - $750 for food, X-ray and exam. We notified them Monday at 11am that we would need the xrays forwarded to another hospital for 3pm. 4 hours later, they did not send the xrays, so we were forced to pay for another X-ray and exam, but that hospital charges $200 for BOTH an exam and X-ray ($500 total at beatties). This other hospital IMMEDIATELY advised us to take our dog to an emergency hospital for surgery, which was complete by 4pm. At 6PM, I repeat, SIX PM (3 hours after the xrays were needed) beatties told us that their radiologist looked at the X-ray, and it “appears to be a foreign object”. Beatties, are you daft? It would seem that way as it appears they do not understand the urgency behind something like that. Don’t bring your pet here, they don’t care. Read Less

PS - for your convenience, please find your original feedback below in case you would like to copy & paste: This is the second time we have needed to bring Adaline to you. This time it was far more serious. A collapsed lung due to a puncture from a dog bite. We thought we were gonna lose her and I came Tuesday morning to actually put her down as we didn’t have 10-15k to do the recommended treatment. I can’t remember the lovely lady dr that saw me that Tuesday morning but she said there was “a chance “ and I ran with it. All the dr’s and staff were amazing. In the end the procedures that they were willing to give a try worked and we have our girl home. Our family can not thank you enough! I would highly recommend to anyone. Read Less

If I could rate zero I would. This clinic has cost us thousands of dollars in the past 5 years, they have misdiagnosed on 2 occasions which cost the life of our cat and now our dog, if proper tax were diagnosed 2 yrs ago when I first took her to the clinic she would not now have an inoperable tumour. Prices are extremely unreasonable. Staff are cold and unfriendly.if you care for your pet(s) take them elsewhere. Read Less

Well let's start off by saying this was a holiday I had no choice and regret this forever.now this place is not worried really about your animal all they care is if you have money I paid all up front then they said I didn't pay and after spending money and them saying he was pulling out of it and then call me saying he is needs more tests or euthanize him after spending alot of money oh they didn't have meds on hand I had to run around to find my dying animal medicine and after everything I had to put him down  now this what I wish I could have unseen I asked for his toy back she then apporched my dead animal with a live one in her hands ripping his arms neck body lifeless to find a toy common sense put the other animal down most disrespectful woman and treat mine with respect I can't believe what I saw just an awful place .....I have learned a life lesson read reviews and listen to them ...... Read Less

I'd like to say that I am no impressed what so ever with this location...… My cat had kidney stones and I went to this location only to find out that surgery was not a guarantee so I made the decision to put him down..... I was so upset.... I understand charging for euthanizing him but they also charged me a walk in fee of $95.00...… How do you do that to someone whos pet is in distress and the owner is super upset and then charge me a walk in fee????? Absolutely unacceptable...… I would not suggest going here again..... I had to put my other cat down two years ago and I went to the Ancaster location.... They did not charge me a walk in fee...… I feel ripped off..... I had to pay almost $250.00...…. Unacceptable...... Read Less

Extremely happy with the service and care we received when we lost our dog Tucker. Compassionate staff, outgoing, and attentive to your animals needs. Would Absolutely Recommend... We have continued coming here with our new dog Buster!!! Read Less

If you love your pet Do Not take your pet to Beattie Pet Hospital Stoney Creek, Upper Centennial. I rate Beattie Pet Hospital a Big Fat ZERO! They lost my cat "Jack" ashe's for 6 days. I had to call Gateway if Jack's ashes were ready, and they said that Beattie has had Jack's ashes for 6 days. Beattie were inconsiderate, unsympathetic, and the staff seemed like they didn't know their job and lost. They handed Jack's ashes to me like I was picking up take-out, no compassion. When I told Beattie that I knew Jack's ashes were there for 6 day without letting me know. The girl at the counter says "O we are just busy" Like I said no compassion or sympathy. I did receive a sympathy card from Gateway, and Mohawk Animal Clinic whom did not treat Jack. Read Less

We've been taking our pets to Beattie in Stoney Creek for 5 years now. The staff has always been helpful and informative. They provide me with all the necessary information to make a decision regarding what care is required for my two pups. Occasionally there has been an extended wait but we don't mind. Emergencies happen. Read Less

DO NOT bring your pets to this vet clinic or any other clinic operated by Beattie! All you have to do is look at all the terrible reviews that this location and all other Beattie locations have received from pet owners like you and I to know that this is not the place to take even a pet rock to!! They lack compassion, dignity and respect not only for their customers but also for their pets. Beattie in Brantford was the go-to clinic when I was growing up in Brantford in the 70s and 80s but they have become a corporation interested in profits only. We recently lost our beloved Gibson unexpectedly at home in the Hamilton area and since this Beattie location was the only clinic open and close to home, we contacted them to handle the arrangements for him. When we arrived we were not permitted to enter the waiting area and were instead told to pay up while we waited in the truck for someone to be able to handle our needs. One single person waiting for an appointment in their waiting room would have had more compassion for our situation than all of the clinic staff put together!! After what seemed like a lifetime, we were then told to drive around the back of the clinic like we were going to make some illicit drug deal in the dark, and then bring our beloved Gibson in the back door like a bag of trash! There was zero compassion, zero dignity as they instructed us to place Gibson on top of a large chest freezer! No private consultation room to say your final goodbyes, no chairs to sit in while you grieve, no quiet space to shed your tears, nothing except a large chest freezer! You get to grieve the loss while you watch the washer and dryer spin and feel the hum of the freezer under the body of your beloved pet! The front desk is disorganized and cold, lacking in any degree of compassion, indifferent to the emotions that we experience with our pets. The vet staff are inconsistent, difficult to understand, and too rushed to take the time to explain things to you about your pet (because they have to move on to their next financial target). It is obvious that this is a profit driven machine, not a caring and compassionate veterinary medicine clinic. My Gibson deserved better and my dollars will never, ever be spent at another Beattie hospital location. Read Less

Four trips from downtown Hamilton, several phone calls, a couple hundred dollars, and many glaring errors by hospital staff later, I finally got a UTI medication for my cat! Would you like to have your cat kept overnight just to be discharged without medication “by accident”?!? Because Beattie is the place for you!! Don’t waste your time going here. They’ll waste your time and money, because they don’t care about your pet or you. The only saving grace about this place is the brilliant bedside manner of Dr Lee. Everything else is horrendous. Signed, a former customer of 6 years. Read Less

Came here in an emergency with my dog late at night... and I was VERY happy with the care that my dog was given. The rooms are kept very clean, and the waiting room was clean as well. The vet was nice and helpful and let me ask many questions. They did not force me to do more labs than needed, and gave my dog the treatment he needed. So thankful for this 24 hr service too! It helps a lot since my dogs symptoms worsened at night! I come here for my dogs check ups now too Read Less

The 2 female Veterinarians I have had: Dr.Boyer and Dr.Mellish were Absolutely Wonderful With My Dog. I Believe A Great Veterinarian Is Compassionate and Caring..Right from the Start ..I knew My pet was in Wonderful Hands..I had a Horrible Male Vet at (433 Main Street West Vet) before, and it was Refreshing (At Beattie) to know my Pet was in Great Hands at Beattie Animal Hospital..Thorough Medical Records are a Must..and These two Female Vets Dr. Boyer and Dr. Mellish were Outstanding..Also Was one of the Male Vets I had here did an Awesome job.. Read Less

I came here because I had a family member that used to come here a few years ago. I had an appointment for 5 I was not seen until just before 7. I was not too impressed with the care and was told it was another 45 minutes if I wanted blood work which I had originally told them on the phone I had wanted. When I came out to pay for my short visit there was about 5 people lined up and no receptionist. Someone finally came out and looks surprised to see so many people and said she just woke up. I have been to many veterinary clinics as I move around quite a bit and never had this type of experience or felt the need to review it. I appreciate that the hours of service are awesome but I think I will just stick with one of my old Veterinary Clinic. Read Less

We went to the Stoney Creek location to have our cat spayed. We thought the vets and technicians were very professional, experienced, nice and informative. We appreciated that we could keep our cat at Beattie's overnight after her surgery to ensure she was monitored and recovering well from the surgery. Everything went as planned and our cat is almost at the 14 days where she can get the cone off. Her incisions are healing well and she seems happy. Read Less

We’ve been here a few times and things were ok, but this past visit was pretty disappointing. We are taking our dog out of the country and needed to get the necessary paperwork. When we arrived they told us that our dog had not had her rabies shot...which she had. They had been the ones to give it to her. They made us pay for another shot, and gave us major stress as your dog is supposed to have the shot 30 days prior to leaving and now they claimed that that was not the case. We might not be allowed in South America now. Long story short, I called later in the day and talked to someone else who told us she had recieved the shot there before, and the one they made us pay for that day was unnecessary. And that was it. No, “oh we’re sorry we made you pay for an extra shot, and caused you major stress let’s refund you the shot.” Nope. I even did a survey and mentioned what happed and got a, “I’m sorry you were upset” reply. They could have saved themselves the time and not said anything. A real apology is apparently too much to ask for. The ability to read their own records seems to be too much to ask as well. We were unimpressed. Read Less

The most inconsiderate, unsympathetic, untrustworthy, people i have ever met. After struggling to put my dog down, the entire staff made me feel so uncomfortable and made it very apparent all they wanted was money. The vet had no idea what she was talking about and repeated herself over and over again about nothing. When i asked for time in the room after everything was said and done, they were only concerned about how i was paying. DO NOT support Beatties. They are awful at every location. My dog was considered a "special" appointment as they lobby needed to be clear when she walked in and they were aware. I was walked outside by one of the girls at the counter and told they would block the doors if i didn't follow their instructions on how to walk my dog in to put her down. Every single person at this location needs to rethink what they do for a living. They were absolutely horrific. Read Less

I urge anyone who cares for the well being of their pet to NOT use this vet. There is many other great vet clinics in Hamilton and the surrounding areas that actually care for the well being of your pet and less for their financial gain. This place is an institution and their own care is for how many pets get through the door and how much money they can squeeze through its clients. I have never had a scheduled appointment that was less than a 45minute delay due to over booking. My final nail in the coffin happened when they made a little accounting error on my bill on my last visit and then decided to send me to collections regarding the very minimal sum of money vs the amount I have spent there over the last 5 years. I was never given the proper notice before they decided to send me a threatening email...this was all due to them not changing my account over properly 2 years prior (contact information). This probably due to being understaffed and rushing people out the door. I would have paid the amount with no problems if I was given the properly Given notice and they did not threaten collections, but it was past it as it was now the principle of what had happened. They still would budge over this very minimal amount even after evidentially proving they were in the wrong and threatening to move my dog from their future care. When I went in to pick up all of my dogs files and pay their lousy $30 screw up they tacked on a interest charge and still expected me to pay that for their mistake! The response I was given by the lady at the counter was “people make mistakes”! I sure am happy that even though they made the mistakes they still think it’s justified to charge me interest! Moral of the story...stay away....far away!!!!’ Read Less

I'd like to begin by saying the techs and assistants deserve a 5 star review because they have always been friendly, professional and compassionate. I've had my cat in to have his claws clipped several times and they are always gentle and kind and my cat never seems traumatized or stressed when he comes out after the clipping. Now, the vets that work at this location are a different story. Totally money grubbing, greedy, unprofessional, cold. I just came back from there this evening and I am just so upset with the way the vet dealt with my cat and the way I felt as if he had his hand basically in my wallet. He was clearly fresh out of school and needed his tuition loans paid off. So ridiculous. If it wasn't an emergency I would have taken my kitty to the Ancaster location which is a 5 star in my opinion, but they were totally booked. I am going to try and avoid this at all costs. I prefer a vet that cares about the animal patients welfare and not the cash flow. Read Less

I've taken my dog here a few times since December, after leaving my previous vet and being unhappy with them. I've never waited long, they've always been prompt to address me. I'm glad they call after work hours and my dog has never seem stressed or freaked out when I would leave her for a day of testing. My dog has a pot belly but no extra flab or fat to grab like most fat dogs do. My previous vet constantly told me my dog needed to lose weight and I was overfeeding her. My dog has never been overfed and is extremely well exercised. They would brush it off and recommended diet food. The vet at Beattie's (I forget her name but very nice lady) Actually listened to me. After doing an ultrasound they discovered my dog's pot belly was a result of an enlarged liver. We're now treating this appropriately, finally. I think they could improve their admin process a bit, so I removed one star. Twice I got a phone call from them but no voicemail left. Both times I was waiting to get my dog so I just went to pick her up but I wish they'd leave a voicemail or even email. That's only happened twice though, not every time. Read Less

it's so hard to put into words what this place is like and how horrible they are. just reading their google reviews blows my mind and idk how i didn't check them sooner. my four yr old cat stopped eating for a few days so we took him in to get checked. he had a fever and was very dehydrated so we kept him there to give him iv fluids and get tests done. the next morning they called me and said it's not looking good at all, he either has cancer in his lymph nodes or it's a viral or bacterial infection. they told me i can pay $400 to rule out exactly what it is, because these antibiotics won't treat viral or cancer. i called my mom and told her, that basically we can pay 400 on top of the 1000 we already spent for x-rays, antibiotics that potentially might not work, the night stay and fluids or we can bring him home and he can die here or we can euthanize him. being given those options were heart breaking, but what really blew my mind was how they would tell my mother one thing then tell me a different story. they made it sound so so horrible as if he wasn't gonna live another day, so i decided i would put him out of his misery. i went to see how he was before we euthanized him, and he looked great. the fever was almost gone, he was a lot more lively. the vet looked at me and said if i was you i would take him home. but on the phone they sounded so concerned for his well being and that there was no point in keeping him alive. i could tell that all the people we had spoke to didn't communicate very well which eachother bc everyone would tell us a different story once they walked in the room. i became frustrated with their lack of knowledge and consistency they had and refuse to go back there again and waste my time with these people. don't tell me one thing and my mother another, and act as if he can't even handle life yet he's acting much better after being hydrated. we brought him home and syringe fed him food and after a day or two he started eating on his own, not hiding in the basement or sleeping all day not drinking or eating he's actually back to the way he was. now, i know that these things with animals cost a lot of money, and im not complaining about that bc i wanted the best for him. but everything just sounded like it was all about money with them, and they are very cold and heartless. to think i almost wrote him off that day, watching him walk around looking better than ever blows my mind. these doctors need to go back to school. Read Less

This is by far the worst vet my family has ever been to. I write this as I lay beside my drugged up dog who has to be watched for the next number of hours due to a possibility of her heart stopping because of the overdose of sedatives they gave her. She isn't a very big dog, a little bigger than a beagle, so it makes me wonder what uneducated quack thought giving her two sedatives (one a much stronger dose than the first) would be safe. Her claws are jagged and bleeding because when we paid them to cut her nails, they either cut too far (resulting in the bleeding) or cut them roughly leaving them even sharper than they were before. It was even admitted to us that they used, and I quote, a "crappy" nail cutter. Comforting to know we paid $30 for that isn't it? Three times they had to pierce her jugular to try and get blood, and the woman actually pushed AIR BUBBLES into my dog while pumping the needle trying to "find" her blood. By far the most traumatic experience of her 3 year old life and probably of mine and my family's too. We will never ever go back to Beattie again. Do your fur babies a favour and keep them far far away from those people. Read Less

DO NOT BRING YOUR ANIMAL HERE. Butters, our sweet 3 year old orange cat was brought here to treat a blockage on boxing day Dec 2016 - it was an emergency. The emergency visit was attended, and it was deemed serious, but we were given NO warning whatsoever that the treatment/procedure may result in the death of our sweet animal. We paid the tab upfront of nearly 1k to try to save him - only to receive a phone call 3-4 hours later that he had passed away while they were attempting to save him. I have now read similar reviews/experiences here and am disgusted that they are treating people/cats/animals this way. Give your money to another vet because this one seems to withhold information in order to get your money. We understood it was an emergency, and the whole thing was rushed/under pressure as a result, but maybe it would have been responsible to make us aware that there was at least A CHANCE of the cat not surviving the procedure? We felt coerced into spending money to save him, and we never got to say goodbye. RIP Butters, and to anyone else who has suffered at this facility. Read Less

Took my cat here for an emergency blockage, told them I had a budget, paid for 11 days hospitalization where they repeatedly cathetered my cat even though it obviously wasn't working. At the end of 11 days (when I ran out of money) they told me about a surgery that had a good chance of saving my cat, lo and behold it was exactly how much money I had at the start and maybe even could have paid for after a couple days in hospital and after trying a few catheters, but they wanted to milk every dollar from me, so I had to put my cat down in the end because they never told me this procedure existed. They also tried to charge me extra for a catheter that my cat pulled out because he got out of his cone, I had to argue with them to take the charge off (almost 200$) because it's not my fault they didn't put the cone on securely and weren't watching him. I will never take a cat here for treatment again. Maybe a vaccine if I'm desperate. Read Less

My recommendation would be to give your employees more thorough and on-going training for the care, knowledge and professional treatment of animals. My experience was not professional. Knowledge was lacking and relatively basic questions were not able to be answered. Things were mildly chaotic and rushed. My young, healthy cat had her glands expressed, and left in worse condition afterwards. I took her to The Cat Clinic a while later, who cleaned up the issue, more gentle, with more knowledge, and more effectively. I'm not sure if the head-honchos of this place are simply in it for the money, but something seriously needs to be done to improve your staff's knowledge, expertise and care. This is not a cell phone store. It is a vet clinic. Your business should not be noticeably fast-paced, and staff not knowing what's actually being done, why, and if or if it is not necessary. Questions asked should not reveal a lack of thorough training and knowledge. Scary! Please improve, for the love of the pets! Read Less

"Your prices are very reasonable, and the Drs. are there to help you and your pet, and not to extract more money out of you, like a lot of them do, so I was very happy with this. The wait was quite long, half an hour, which wouldn't be be long, but there was nobody else in there at the time, and I also waited in room for awhile. I'm sure there is a reasonable explanation for this. Other than that, very clean and very friendly service. Thanks and will definitely be back again." Read Less

PLEASE DO NOT GO HERE if you care for your pet!! If I could give this place zero stars I would. I went in to get my cat's cut cleaned and disinfected to be wrapped up, as he had a bald patch that seemed to be bleeding and getting worse. We haven't taken him to this place ever so he was very antsy, but my brothers friend recommended this place and what a nightmare it turned out to be. The vet said he needed to trim the fur around the wound to wrap it up. However with my cat being very jumpy and anxious, the vet said he would need to sedate him. I asked if there were any risks or side affects and he said minimal to none and it would be quick, approx an hour.. The vet did not go into any more details, and not knowing any better, and trusting this vet, we thought our cat was in good hands. They told us to go out for a bit, they would call when he was done. Not even 20mins in, and I got a call saying my cat went into cardiac arrest. Crying on the phone, they told me they've been trying CPR for 4mins already. I told them to keep trying and that we were on our way. We jetted there only to find he had already passed away. I never thought this would happen, ever. After crying and wondering, what went wrong, the vet THEN told us this happens to about 1 in every 1,000 cats. Only after this happened we found out an allergy test could have been done, but nothing was offered before. I don't know if he really was allergic, or if it was negligence on their end - but they should have informed me of the ACTUAL risks and stats, not just a general statement saying it's minimal. They never even asked to sign a waiver when I brought it up to their attention, apparently that conversation was a verbal waiver. Also I found out AFTER that I could have been with my cat while they were trimming his fur, but they never even offered me to. If I had known of my options, and had been explained of HOW COMMON this actually is, I would have tried a natural remedy but not this. I thought he was in good hands, but it turned out to be a nightmare. I would NOT ever recommend this place to anyone. I'm still grieving my loss, and want to make sure you're not in the same situation. Read Less

We always feel welcome taking our cats in to the Stoney Creek Beattie Hospital. The staff are ALWAYS so kind to both of our 2 cats, my husband and I. My 10 year old female (Sophie) had developed a growth last year and they removed it, although we were told there was a chance that the growth could come back. Well sadly enough the growth returned this year, and fast .We returned to the vet not knowing we would be given 2 choices, either to put her down, or remove her front leg. With absolutely no pressure from the staff, we went home of course me in tears, and took the time to think it through knowing Sophie was a 10 year healthy cat . We decided to go ahead with removing her leg.We knew she would be in the right hands of the professional Staff. To make a long story short, one week later we were amazed our little lady was out in the yard trying to catch a butterfly and loving life. Without the Stoney Creek Beattie Pet Animal hospital and staff, we would not have Sophie with us today. Thank you ever so much Tammy and Nelson Sophie and Coco. 2016 Read Less

The reception and vet techs are always very kind. I have never had the same vet in the 3 or 4 times I have been so I assume they must have a few vets that work there, so if you are looking to have the same person see your animal each time you go this may not be the place for you. The vets have always been great and very knowledgeable . The only reason for 3 stars is their insane wait times. I waited over an hour my second time and 30 minutes my third. I did notice a sign opposite the front desk saying they now have a drop off and pick up so you don't have to wait but I'm not quite sure how that works when you are expecting to see the vet with your animal. I would definitely recommend Beattie to friends & family but just let them know about the extended wait times. Read Less

We waited 50 minutes past our appointment time to be seen by a vet assistant.  We waited another 20 minutes to see a vet.They took a urine sample and the results were in at 3 pm the following day.  We were told we would be called at 3 then 4 then 5 then 6 then 7 and finally 8 pm.    We followed up 5 times with phone calls.Our dog was in great discomfort so we decided to drive back to the vet to try and speak with someone in person. As we were being seen by a vet who was explaining the results of our dog's urine screen, another vet was calling me on my cell phone to give me the results of the same test.The right hand has little knowledge of what the left hand is doing.Their customer service is ridiculously bad.  We are not certain if they overbook their appointments which cause very long wait times, or if there is another reason.  We spoke with another client in their waiting room who indicated the wait time is 'always' long at this location.When you are holding a sick or injured pet in a waiting room filled with other people and their pets, it is stressful for you but more importantly very stressful for your pet.  The ability to at the very least see and treat pets in a timely fashion is crucial.We will not be back. Read Less

THIS PLACE IS A HUGE RIP OFF. My dog broke his nail so i took him to them to get it removed. On the phone I was told it would cost $65 for the exam plus the cost to get the nail removed (I assumed the total would be around $100). He was only in the back for 10 minutes and I could hear him crying the entire time. The total came to $253 I couldn't believe it just to remove a toe nail. Make sure if it's not an emergency to call around to get the best price and get a price on everything or else places like this one will take advantage of you. Read Less

I've experienced nothing but consistent care at Beatties.  Dr Kearns is an excellent doctor who has been great treating both our cats.  He's always been bang on with helping their ailments.  I appreciate the fact they're open 24hrs as well. Read Less