Zero transparency and a lack of genuine care for my animal. My animal is exotic, and perhaps this vet could be better with other animals. The doctor did not introduce herself to me or take the time to... Read More
Zero transparency and a lack of genuine care for my animal. My animal is exotic, and perhaps this vet could be better with other animals. The doctor did not introduce herself to me or take the time to get to know my animal as an individual. My whole appointment was rushed, with no explanation from start to finish of steps that were being taken to treat my beloved family member. I couldn't even ask the doctor about the what the check up involved that my animal was going to be receiving, she left almost instantly with my pet from the room. I did not give Dr. Venevel permission to do a test, she did it during what was supposed to be a regular check up. Again, she was so rushed I don't think she bothered to ask if any testing could be done on my animal. From my view, she just saw it as a convenience to her, without regard for my potential concern. Had asked after my pet received testing what the test was, and other information relating to that, and the doctor seemed very bothered by my audacity to ask, when that should have already, clearly been explained. Did not clarify any information about the prescription they had later given my pet to take home, about potential risks or side effects. No information sheet or breakdown, was only told about the taste. I also felt very disturbed at the fact that on top of me not giving permission for the test on my animal, I was not advised that this test was going to be extremely expensive, on top of the initial cost of visiting, which could be really important to know. I hope no other animal or visitor has to feel how horribly I felt during that whole appointment, and that they do not get the treatment that we received. Read Less