Sydenham Veterinary Svc

We transferred our 2 cats and 2 dogs to this vet from one in Kingston a couple of years ago and are so much happier. Price is way better (though still costly if you're familiar with pricing in Manitoba), they have a much better understanding of the kind of care rural animals need and they also offer evening and Saturday appointments. Everyone is really friendly and knowledgeable - always happy to answer the questions of an overly inquisitive owner. I recently had to say goodbye to one of my cats and sincerely appreciated the level of compassion shown by everyone at the clinic. Even though it was after hours on a Saturday there was no pressure at all to hurry up, they granted me the time that I needed to say a proper farewell. Highly recommend this clinic. Read Less

They will treat your pet with the same care and concern that you would. You and your pet are not just a number like at other vets, they take time to know you and your pet. We have been going to Sydenham Veterinary for many years with our last dog, and now we are taking our new puppy there as well. I wouldn't trust my pets care to anyone else! Read Less

Disappointing, uncaring and over priced. My 12 yr old daughter and I brought our calm well trained silver lab here for an appointment. When we opened the door just a couple of inches to enter the clinic a dog that was inside, not leashed, attacked our dog and bit her on the nose. I pulled the attacking dog off my dog as it's teeth were stuck in my dogs nose. Our dog had a big heavy bleeding laceration on her nose. We remained outside to calm my daughter and comfort our dog. I then went in and asked what the heck just happened. To my surprise the owner of the clinic himself told me that they have had issues with the attacking dog with aggression in the past. Of course that shocked me. I asked why the dog was not on a leash or had a muzzle on then? He replied, dogs will be dogs, I said no we come here expecting a safe enviroment not only for our fury friends but for our kids too. Really felt the situation was looked after poorly.and without much compassion to my daughter and our dog, especially when they were aware this was a dog with aggression issues. After our appointment and listening to the owner vet call our dog monkey over and over again, we really felt like we were the cause of this incident and not the victim by their uncaring staff. When I was paying our bill I mentioned to the woman behind the counter how unhappy we were treated. She seemed again not to really care, I then went on to say a situation like this to the wrong person could lead to a law suit, mainly hopeing to hear a more caring reply but to my surprise or maybe really I was not surprised, she said she did not care as it would not be her that would get sued but the business. Wow, really?? Is this the way you would like to be treated? Now onto a more recent event, oh and my daughter still does not like going there and truthfully we probably should have changed vets, but then you have to get your pets all looked at and diagnosed all over again when you change it made more sense to stay. Our other dog glands under his neck swelled up to the size of a hard baseball. We brought the dog in and were offered 3 was to approach this, one a surgery biopsy, two a needle biopsy that did not guarantee the results and thirdly try antibiotics. Not sure if it was the cost of the biopsies or a gut feeling but we decided to try the antibiotics. When we were getting ready to pay, the acting vet came out and said, even thought the antibiotic label says to give for 14 days I only puy 1/2 in to see if it works, which made sense but was not informed if it did work and required the remaining 1/2 pills that I would be charged again The dispensing fee. Well luckily the antibiotics worked so i went in to pick up the other 1/2 of the antibiotics and of course I was charged a dispensing fee again. I questioned them to why I should have to pay for the dispensing fee twice, more out of the fact that it felt like double dipping and bad business as I do frequent the clinic often as our other dog has diabetes. They instructed me that I had to pay for it and the owner would call me. Well he called me and of course his reply was that is the way we do it. I stated that your staff should make your customers aware of this prior to your staff making the decision of only dispensing 1/2 the pills originally. And again mentioned the double dipping situation and bad business sense. Got no where with him, told him to get my dogs files ready and I will be picking them up and changing vets. Enough is enough!! PLEASE FIND YOURSELF A BETTER VET SERVICE, We pay enough and should be treated caringly and respectfully. There is a difference between smart business and greedy business, luckily there a lots of smart businesses in the area, run by good people and being self employed most of my life I live by the rule of smart business. I put sydneham vet clinic in the greedy category and will no longer support it. I do have to say one good thing, the 2 women vets I have met there have always been great, knowledgeable and understanding,. Read Less

If I could put 0 stars I would. We took our 13 week old puppy here to get a heart ultrasound. We had to wait a extra 15-20 minutes past our scheduled booking. Which was okay, after having our puppy (Macey) taken in minutes later we started to hear her scream. It was unsettling but were told it was nothing to worry about. Then we were told our puppy had to be sedated because she wasn't allowing the ultrasound to be done. They refused to let us go back and help. After she was sedated and the ultrasound was done They brought us back n showed us some pictures and explained very little about her condition. The veterinarian assured us he would go over the pictures that night and get back to us either that night or the next day. Well after leaving the ultrasound room we went to the front desk and had paid for Macey's bill. After paying the bill they told us to have a good night as we're standing there without our puppy. So we had to tell the man working the front desk where our puppy was, n after a little ignorant joke he went back to get our puppy. As we were returning home we noticed that Macey had what looked like clipper cuts through her skin under her leg. The next day we kept trying to get a hold of the vet to see what could be done he finally reached us after hours later he wasted my girlfriends time. He then also had no idea how much her medication was going to be and told her that it would be a life long medication and then hung up. I would never let anyone take their let here. Read Less

Dr. Corbin is absolutely fantastic. She is extremely knowledgeable and provides excellent veterinary care. She is always friendly and approachable answering any concerns you may have. I have only positive things to say about her and this clinic. Read Less