Called ahead to let them know my ETA with an English Bulldog in respiratory distress. She got over excited and began having difficulties. I got to the facility no one was waiting, doors locked, left to hold a 70lb dog in distress. They wanted to keep her for 12 hours their focus was payment upfront, 1000 dollars to start. ( I get it they need their money) meanwhile I said is she calm? They said yes, I said is her her oxygen good? They said yes. I said well I’ll take her home and watch her. I pay the bill and they bring my baby out on a stretcher non responsive tongue blue hanging out of her mouth. I said I can’t take her home like this. I had a choice life support or put her down. She died a few min later. The worst thing I did is stop at this vet on my way to her vet. I stopped because it was closer and I wanted to help her. After all that they move into the what do you want to do with the body, what earn do you want etc. the staff was pleasant the Vet needs to work on his communication skills. I would have never allowed them to give her that medication if the only alternative was life support upon administration. I blame myself, wished I didn’t stop there. Read Less

We lost our Sniggy on May 3. Unfortunately two of her humans were unable to be there with her as our flight was cancelled to come home. Dr Tina Rubiro was excellent with Sniggy and her humans who could be there with her. Thank you Dr Tina for your support and empathy at that time, since I couldn’t be there I appreciate it more than you will ever know. Read Less

Brought my 5 month old puppy in this past Saturday evening. She was assessed promptly and all staff was kind, empathetic and knowledgeable. After a costly quote ( which we were expecting at an off hours clinic) she had an overnight stay and came back to us the next day good as new! We were even given a $283.00 credit for services she did not end up requiring which was great! We wish we had not needed them at all but our experience with this clinic was a positive one. Thank you for looking after my baby ! Read Less

Dr. Mo, Lauren, and Kelsey treated both me and my dog with respect and compassion during our 4:00am emergency. They handled my fear-aggressive, scared dog who was in great pain, with professionalism, while talking to him and trying to keep him calm (they were also very kind and understanding to me as well). I would not hesitate to use this clinic again. Read Less

Well folks what has it been since my last post 2 weeks , 3 weeks , a month ???? Still no reply or resolution to my discussion with Sabrina Zimmerman or anyone in fact from this facility . Just think if I was waiting for assistance with the care of my pet it would probably be deceased before I received help ?? STILL WAITING FOR SOME RESOLUTION ................................ Since my last review I have been contacted by Sabrina Zimmerman from the emergency clinic . Oh it gets better !! After discussing the treatment of my pet and myself at thier emergency clinic , I did received an apology in regard to the choice of words my pets doctor used in reference to her condition . After being talked around in circles and being told I paid $ 800. for a pre sumptive diagnois it appears no resolution will be reached . Although I was told they will discuss the issue and contact me at a later date . When I arrived home after work I was informed they had contacted my Vet and have convinced her to agree with their diagnois about a spinal dis- order . This after my Vet had looked at the dog and dis- agreed with the initial diagnois . It seems now they are seeking the help of my Vet ( which I won't disclose at this time but may in future reviews ) to cover their mis diagnois . Now they have created doubt in my mind who I can trust to care for my pets . I have all intentions of updating the results of my encounter with Niagara Emgergency Vet Clinic .... Read Less

My mother brought her dog here while it was in labour because she was worried there were complications and called ahead for an emergency c section. When she go there the vet did an xray and said there were 12-14 puppies (which cost $300) then an ultrasound which determined she was wrong, there was only 10. She then decided it was better to wait and see and left the room only poking her head in from time to time and even when there was a puppy stuck in the birth canal screaming the vet continued to say she couldn't perform the c section (which was asked for 4 times) because she would need 30 min to prep the room. My mother was there for over 8 hours and ended up having to physically pull some of the puppies out herself by reaching into the dog as the vet was nowhere to be found. The excuse made by the vet is that they're "understaffed" and therefore can't be expected to stay with the animals or have time to prep rooms when they're asked repeatedly to. Clearly that vet couldn't care less about animals if she can hear a puppy screaming from the birth canal and just walk away and not even attempt to help it. Read Less

I have been in contact with Sabrina Zimmerman in regard to my previous posts about this facility and was advised she would be following up on my complaint and get back to me . So far no more contact , no resolution offered maybe their hoping I'll forget them too ????? I really hope people take the time to read this review .I would avoid taking your pet to this facility if at all possible . I had taken my 7 year old dog there on a Sunday because we thought she had broken her foot or leg. The technician took her into the back for X-rays and assessment . When she returned we were told quote " Good news it's not her leg ,no broken bones . But the next statement was they figured she had a degenerated disc in her spine common to that breed of dog ?? HOW WAS THAT GOOD NEWS . Their recommendation was a MRI for approx. cost of $ 2500. and if spinal surgery was required an additional approx. $ 10,000.The only other option we had was to put the dog down. After many tears and considering our options we decided to take the dog home ,put her in a cage with some medication the vet gave us . She was to have complete relaxation . Two weeks went by and the dog seemed better , we took her to our vet and were told she had pulled a tendon and that there was nothing wrong with our pet . I was charged over $ 800. that day for a misdiagnosed pet , that if we would have put her down I would have been devastated !!! This is the second dog I have had there and both times they were misdiagnosed and putting them down was suggested . The first instance the dog lived 3 years longer after I was told it was just a matter of time ?? If the director of this facility would like to meet with me I would gladly discuss the issues I have with this facility and why I feel I have unjustly paid for emergency care I did not receive. If they do contact me ( which I doubt ) I will definitely post the outcome of our meeting . Read Less

We were visiting from out of town. Our 3 month old pup got into something and was acting really weird. They took us in immediately and were so kind to us as we were really scared. Lauren was amazing and calmed us down. I would recommend this place to anyoneRead Less

My 9 month old puppy at the time at half of a chocolate Easter bunny, she was throwing up every 2 minutes, and was so weak. I thought it was the end. I am only a student and this cost me 2000$. They had so many things done for her, and she is now an almost 2 year old thriving young puppy. Had these vets not been so good with my baby girl, I would have lost her for sure. Anybody that complains about the price either needs to get pet insurance, or needs to rethink owning a pet. It's expensive, and sometimes emergencies happen. I would never think twice about paying 2 grand on a child some day, so what is the difference with a beloved pet? Read Less

Had to take my dog in at 1 am. Great vet dr tina rubino. So kind and compassionate. Extremely knowledge. Did not feel that the prices were unreasonable considering the time of day and the care provided. Read Less

The doctor lack of enough professional skills and experience to cure my cat. They cost me about $500, and give me nothing useful ideas about why my cat is getting sick and how to do? They just give me something like Nutri-Cal and kind of waters used to relieve the symptoms, not treat them. Read Less

I'm not sure what the other reviewer was expecting. This is  like a hospital, not a general practice. For me, when I had an emergency in the middle of the night I was relieved to be able to come here.The place is clean, staff is competent and professional.The fees are high, yes, because it's an emergency clinic.They aren't focused on long term care. They're focused on managing emergencies.My cat was well cared for, doctor and vet tech both took time with me for explaining everything.Hopefully I'll never have to return but if I do I'll feel confident that my animals and me will be cared for properly. Read Less

We had to take our much loved Mackenzie to this clinic just after midnight this past Friday night. We could not have asked for better care. From the moment we arrived we were treated with care and compassion by each and every staff member. Mackenzie was made comfortable in her last moments and I cannot thank everyone enough. Someone else who was at this clinic at the same time as we were, was extremely rude and downright scary in their behavior toward the staff, all concerning their bill. If you have limited funds, please be sure to inquire as to the maximum cost before engaging the staff in treating your animal or make alternative arrangements to ensure you have enough money to pay your bill before treatment is begun. It is not the staff's fault if you do not have enough money, but want their services anyway. To the staff who were on duty the night of May 13, 2016, I sincerely thank you for all you did in the care of our MacKenzie. Read Less

This place exists for one reason: it's opened 24 hours.The vet said she would call to let me know how my dog is doing during the weekend she stayed there. No call. I had to make the call to see if she's alright. They also prescribed medication that was never explained to me. After transferring my pet to a clinic in the GTA, the vet at the other clinic sighed at what they prescribed her. This clinic will refer you to  Mississauga Oakville  Animal Hospital. Avoid this one too.  Money money money is all they care about. Never again will I go back there. Read Less

Terrible place for your pet to go and die. The vet there was rude and abrasive with no bedside manner- "dr" randal should not be trusted around people or animals. She cares nothing for the animals, only for money. I should say that the staff were good and the other young man vet there were excellent, polite and gracious. Dr Kira Randal made the experience hell for me and I will NEVER be back, especially with a new clinic open that cares about its patients Read Less