Highview Animal Clinic
Thunder Bay, Ontario
Reviews
Kelly
6 Apr 2024
REPORT
I just added another cat to my account with them last year and they removed me for not taking my cats in to the vet for a check up. I only go to a vet if an animal is sick makes no sense at all. I don...
I just added another cat to my account with them last year and they removed me for not taking my cats in to the vet for a check up. I only go to a vet if an animal is sick makes no sense at all. I don't recommend them.
Katie
5 Oct 2020
REPORT
I’ve been bringing my cat there for years and he always sees Dr.Durfy. My cat has issues with his skin and excessively licking and Dr. Durfy has been wonderful with him. She even has called me back AS...
I’ve been bringing my cat there for years and he always sees Dr.Durfy. My cat has issues with his skin and excessively licking and Dr. Durfy has been wonderful with him. She even has called me back ASAP when I have questions or concerns but don’t necessarily have to go in. Well recently he took a turn for the worse and his skin is in bad shape... I live out of town and called to see if I can get him in to see her Within a few days but also if she can call me back so she can give me a suggestion until I get in. Well the receptionist was very rude and I can’t get in for 2 weeks. I said well he’s in bad shape I guess I’ll have to find somewhere else to go and she said “yah I guess you do, ok bye”. I was so upset and I feel like if Dr. Durfy knew this she wouldn’t be happy. Unfortunately I will be going somewhere else as my parents have had the same issue with their animals.
Linda
10 Jan 2019
REPORT
I called the only bird vet in thunder Bay Dr. Durfy at High view animal clinic. I explained to the receptionist that my cockatiel had an area the size of a toonie under one wing and it was bleeding. ...
I called the only bird vet in thunder Bay Dr. Durfy at High view animal clinic. I explained to the receptionist that my cockatiel had an area the size of a toonie under one wing and it was bleeding. Could I get an appointment for him to be seen. She said she'd have to talk to Dr. Durfy as she decides who she sees and when she said she'd call me back. Two days later there was a message on my answering machine saying I had an appointment with the vet 10 days from now. I called them back and said I didn't think the bird would last that long and asked for their email so I could send Dr.Durfy pictures to show her how bad it was. The receptionist was very rude and snapped back that the vet won't diagnosis from a picture. I said I never expected her to I just thought if she saw how bad it was she may have the heart to see him sooner. He was failing fast. She gave me the number and I asked if they could call me after the vet saw them. I sent the pictures right away.
Three days later they never even bothered to call me back!
I have lost all respect for High view. It's not just a bird! He was part of our family for over 10 years. He could sing jingle bells, chatting hockey cheers, talked to us clear as a bell. He was smarter than alot of people! As far as I'm concerned. Even though I'm told Dr.Durfy is the only exotic vet in Thunder Bay, I don't feel Thunder Bay has any at all. If she can't even get back to someone who has a dying animal she has no heart or compassion for our pets. In my opinion she's in the wrong business!
AVOID THIS CLINIC They pick and choose who's most important $$$
Zak S.
14 Jul 2018
REPORT
My dog Fred had a terrible rash. Tried to bringing him in, and was denied by the receptionist because she thought he was having an allergic reaction. The receptionist proceeded to tell me to give him ...
My dog Fred had a terrible rash. Tried to bringing him in, and was denied by the receptionist because she thought he was having an allergic reaction. The receptionist proceeded to tell me to give him Benadryl and then hung up as if she was the vet in charge. And then said they aren't accepting any new patients in the near future.
Jay Stapleton
28 Jun 2018
REPORT
Dr. Tallon and Dr Durfy are both so great with our cats. They are caring and take the time to build a rapport. If I put the carrier out, the cats jump right in. They know they get to go visit their bu...
Dr. Tallon and Dr Durfy are both so great with our cats. They are caring and take the time to build a rapport. If I put the carrier out, the cats jump right in. They know they get to go visit their buddies at Highview.
JuustBeing Brii
6 Jun 2018
REPORT
Lady was so rude on the phone. Not taking new clclients. Dont even bother calling,
Tracy Martens
3 Feb 2018
REPORT
i had used Highview for 19 years combined for 2 of my dogs, this past summer my 9 year old shitzu got massive lumps in her neck and then she couldn’t breathe I phoned them and told them and they said...
i had used Highview for 19 years combined for 2 of my dogs, this past summer my 9 year old shitzu got massive lumps in her neck and then she couldn’t breathe I phoned them and told them and they said we can fit you in in 3 weeks I took her to northwestern for an emergency and she was diagnosed with lymphoma they drained her lumps and she was able to breathe, she died this past November peacefully at home, but I immediately had her records transferred to northwestern. Now I have a new puppy and I use Northwestern. I’ll tell everyone I can to stay away from Highview, when it is a life threatening emergency they don’t care at all. It’s odd I had to go somewhere where my dog was never a patient to get medical care. 😢😢
Alexis Clair
1 Feb 2018
REPORT
Not crowded and helpful staff. Very informative and had answers to all my questions.
Kelsey Shaffer
6 Jan 2018
REPORT
I have 5 pets and they all come to Highview for our veterinary needs. The staff and doctors are friendly and accommodating, and show true compassion for animals.
Glen Bartlett
6 Jan 2018
REPORT
Great Vetranarians, very caring and understanding. Would recommend anyone to take their pets here.
Mindy Bartlett
Jessica Gaudette
19 Oct 2017
REPORT
I've never had worse service in my life, if I could give zero stars I would. I took my dog in at 9:20am and only just got him at 3:50pm almost 4 hours after the vet had left. They did not call me like...
I've never had worse service in my life, if I could give zero stars I would. I took my dog in at 9:20am and only just got him at 3:50pm almost 4 hours after the vet had left. They did not call me like they said they would, after waiting 6 hours not wanting to start anything my mom called to see what was going on, thinking that something bad had happened. They had no idea what she was talking about. When I got there to pick him up, they lied straight to my face, they told me the cell number I left was disconnected, which yes you could argue that they may have wrote it down wrong but they said that they didn't have it at the desk when the vet said she was going to add it to his file before we left this morning. The lie become undeniable when they said they left a message on the home phone which is my mom's cell on the file, I called her as soon as I got home and she has no calls or messages from highview. Not only did they not call us but I believe they completely neglected my dog, he got home and proceeded to drink a lot of water and eat a fair amount of food, I'm convinced they completely forgot about my dog all together. I've never felt so angry leaving an animal clinic before. I also feel sick thinking about how many other animals they may have done this too. They have lost 4 pets of clients today and I plan on telling everyone I know to not go to this clinic.
Julie Hegge
1 Apr 2017
REPORT
Staff was wonderful with my cat Doofus . I was grateful for the support caring attitudes and great care of our loved one
Deb McMaster
24 Feb 2017
REPORT
Nothing but praise for this clinic they have always been professional and been there when I (we) needed them ~ signed 2 dogs and 1 cat
Angelo
14 Feb 2017
REPORT
We were having problems with our previous vet so we decided to go to highview. At first they seemed great but it didn't take long before we had problems. The customer service is terrible who ever the ...
We were having problems with our previous vet so we decided to go to highview. At first they seemed great but it didn't take long before we had problems. The customer service is terrible who ever the lady is who answers the phone is rude as well as the vets. We had our dog in for surgery on his ear and when we came to get his sutures out a different vet than the one who did the surgery tried to say we abuse our dog and if we cleaned his ear it wouldn't have needed surgery even though the vet who did the surgery said his ears are in good health and his injury was probably from hitting his ear off something. We haven't even been with highview for a year and we will not be going back.
Peaches Blakey
4 Feb 2017
REPORT
Dr. Paul Gary is an amazing vet! We have a severely abused dog that was pretty much on his death bed. Dr. Gary took time to get to know our dog before he did an examination. The dog was a mess. Dr. Ga...
Dr. Paul Gary is an amazing vet! We have a severely abused dog that was pretty much on his death bed. Dr. Gary took time to get to know our dog before he did an examination. The dog was a mess. Dr. Gary was so good with him and guided us on steps to bring the poor little guy to better health. He was gentle, patient and best of all Joey took to him so our frequent visits and surgeries weren't quite as stressful...or financially draining. He loves to help rescue dogs..and I believe they sense his gentleness and true love for animals!
Charlotte Murray
24 Jan 2017
REPORT
Do not trust your beloved pet to this clinic. My cat's final moments could have been peaceful but they were traumatic for him instead and for me as well. I've had to euthanize pets in the past and I...
Do not trust your beloved pet to this clinic. My cat's final moments could have been peaceful but they were traumatic for him instead and for me as well. I've had to euthanize pets in the past and I have never seen such cold, uncaring, brutal treatment of a family pet. I had the strongest urge to take my cat and run out of there once I saw how incompetent they were but he was suffering. I had to see it through. Horrible!
jes pet
13 Dec 2016
REPORT
horrible service from the person who answers the phone there. obviously she is just there for a pay cheque. I asked if I can leave my phone number for a vet can call me back as I had a few questions b...
horrible service from the person who answers the phone there. obviously she is just there for a pay cheque. I asked if I can leave my phone number for a vet can call me back as I had a few questions before I brought my dog there . as in which she refused to take my phone number. if you don't wanna help animals you shouldn't be working in an animal clinic.
Michael Mado
6 Aug 2015
REPORT
Though my cat was sick for some time, there came a day that his symptoms took a sharp turn for the worst. It was obvious he was going to die that day, so my family and I decided we'd spare him more su...
Though my cat was sick for some time, there came a day that his symptoms took a sharp turn for the worst. It was obvious he was going to die that day, so my family and I decided we'd spare him more suffering and bring him in to be euthanized.
The sudden onset of his symptoms meant we weren't able to book an appointment, and the attitude we were given for dropping in was unreal. I'm sorry my cat didn't give two weeks written notice about this? We were also told that there was an additional fee if we were present during out cat's final moments. I felt like an inconvenience, and all but one member of the staff present were totally cold. I couldn't bare to ever bring an animal here again.
Tiffany Miller
17 Jan 2014
REPORT
Highview is the first animal clinic where I felt like my pets where truly cared for. In the past I always felt like my previous veterinarians were trying to rush me in and out the door with as minimal...
Highview is the first animal clinic where I felt like my pets where truly cared for. In the past I always felt like my previous veterinarians were trying to rush me in and out the door with as minimal interaction with me and my animals as possible. A visit to Highview starts with warm greetings at the front desk to friendly and thorough treatments. My pets are a very important part of my life and it's nice to know that there is a place that will treat and care for my critters as I would. It's obvious that the staff are true animal lovers and I will continue to take my pets here and recommend this business to others.
Book an Appointment
Online booking unavailable
Please call
(807) 767-1615
Business Hours
Monday
Mon
08:00AM-19:30PM
Tuesday
Tue
08:00AM-19:30PM
Wednesday
Wed
08:00AM-19:30PM
Thursday
Thu
08:00AM-19:30PM
Friday
Fri
08:00AM-19:30PM
Saturday
Sat
09:00AM-17:00PM
Popular Hours
Closed on Sunday
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Highview Animal Clinic
Thunder Bay, Ontario
Business Hours
Monday
08:00AM-19:30PM
Tuesday
08:00AM-19:30PM
Wednesday
08:00AM-19:30PM
Thursday
08:00AM-19:30PM
Friday
08:00AM-19:30PM
Saturday
09:00AM-17:00PM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Kelly
6 Apr 2024
I just added another cat to my account with them last year and they removed me for not taking my cats in to the vet for a check up. I only go to a vet if an animal is sick makes no sense at all. I don...
I just added another cat to my account with them last year and they removed me for not taking my cats in to the vet for a check up. I only go to a vet if an animal is sick makes no sense at all. I don't recommend them.
Katie
5 Oct 2020
I’ve been bringing my cat there for years and he always sees Dr.Durfy. My cat has issues with his skin and excessively licking and Dr. Durfy has been wonderful with him. She even has called me back AS...
I’ve been bringing my cat there for years and he always sees Dr.Durfy. My cat has issues with his skin and excessively licking and Dr. Durfy has been wonderful with him. She even has called me back ASAP when I have questions or concerns but don’t necessarily have to go in. Well recently he took a turn for the worse and his skin is in bad shape... I live out of town and called to see if I can get him in to see her Within a few days but also if she can call me back so she can give me a suggestion until I get in. Well the receptionist was very rude and I can’t get in for 2 weeks. I said well he’s in bad shape I guess I’ll have to find somewhere else to go and she said “yah I guess you do, ok bye”. I was so upset and I feel like if Dr. Durfy knew this she wouldn’t be happy. Unfortunately I will be going somewhere else as my parents have had the same issue with their animals.
Linda
10 Jan 2019
I called the only bird vet in thunder Bay Dr. Durfy at High view animal clinic. I explained to the receptionist that my cockatiel had an area the size of a toonie under one wing and it was bleeding. ...
I called the only bird vet in thunder Bay Dr. Durfy at High view animal clinic. I explained to the receptionist that my cockatiel had an area the size of a toonie under one wing and it was bleeding. Could I get an appointment for him to be seen. She said she'd have to talk to Dr. Durfy as she decides who she sees and when she said she'd call me back. Two days later there was a message on my answering machine saying I had an appointment with the vet 10 days from now. I called them back and said I didn't think the bird would last that long and asked for their email so I could send Dr.Durfy pictures to show her how bad it was. The receptionist was very rude and snapped back that the vet won't diagnosis from a picture. I said I never expected her to I just thought if she saw how bad it was she may have the heart to see him sooner. He was failing fast. She gave me the number and I asked if they could call me after the vet saw them. I sent the pictures right away.
Three days later they never even bothered to call me back!
I have lost all respect for High view. It's not just a bird! He was part of our family for over 10 years. He could sing jingle bells, chatting hockey cheers, talked to us clear as a bell. He was smarter than alot of people! As far as I'm concerned. Even though I'm told Dr.Durfy is the only exotic vet in Thunder Bay, I don't feel Thunder Bay has any at all. If she can't even get back to someone who has a dying animal she has no heart or compassion for our pets. In my opinion she's in the wrong business!
AVOID THIS CLINIC They pick and choose who's most important $$$
Zak S.
14 Jul 2018
My dog Fred had a terrible rash. Tried to bringing him in, and was denied by the receptionist because she thought he was having an allergic reaction. The receptionist proceeded to tell me to give him ...
My dog Fred had a terrible rash. Tried to bringing him in, and was denied by the receptionist because she thought he was having an allergic reaction. The receptionist proceeded to tell me to give him Benadryl and then hung up as if she was the vet in charge. And then said they aren't accepting any new patients in the near future.
Jay Stapleton
28 Jun 2018
Dr. Tallon and Dr Durfy are both so great with our cats. They are caring and take the time to build a rapport. If I put the carrier out, the cats jump right in. They know they get to go visit their bu...
Dr. Tallon and Dr Durfy are both so great with our cats. They are caring and take the time to build a rapport. If I put the carrier out, the cats jump right in. They know they get to go visit their buddies at Highview.
JuustBeing Brii
6 Jun 2018
Lady was so rude on the phone. Not taking new clclients. Dont even bother calling,
Tracy Martens
3 Feb 2018
i had used Highview for 19 years combined for 2 of my dogs, this past summer my 9 year old shitzu got massive lumps in her neck and then she couldn’t breathe I phoned them and told them and they said...
i had used Highview for 19 years combined for 2 of my dogs, this past summer my 9 year old shitzu got massive lumps in her neck and then she couldn’t breathe I phoned them and told them and they said we can fit you in in 3 weeks I took her to northwestern for an emergency and she was diagnosed with lymphoma they drained her lumps and she was able to breathe, she died this past November peacefully at home, but I immediately had her records transferred to northwestern. Now I have a new puppy and I use Northwestern. I’ll tell everyone I can to stay away from Highview, when it is a life threatening emergency they don’t care at all. It’s odd I had to go somewhere where my dog was never a patient to get medical care. 😢😢
Alexis Clair
1 Feb 2018
Not crowded and helpful staff. Very informative and had answers to all my questions.
Kelsey Shaffer
6 Jan 2018
I have 5 pets and they all come to Highview for our veterinary needs. The staff and doctors are friendly and accommodating, and show true compassion for animals.
Glen Bartlett
6 Jan 2018
Great Vetranarians, very caring and understanding. Would recommend anyone to take their pets here.
Mindy Bartlett
Jessica Gaudette
19 Oct 2017
I've never had worse service in my life, if I could give zero stars I would. I took my dog in at 9:20am and only just got him at 3:50pm almost 4 hours after the vet had left. They did not call me like...
I've never had worse service in my life, if I could give zero stars I would. I took my dog in at 9:20am and only just got him at 3:50pm almost 4 hours after the vet had left. They did not call me like they said they would, after waiting 6 hours not wanting to start anything my mom called to see what was going on, thinking that something bad had happened. They had no idea what she was talking about. When I got there to pick him up, they lied straight to my face, they told me the cell number I left was disconnected, which yes you could argue that they may have wrote it down wrong but they said that they didn't have it at the desk when the vet said she was going to add it to his file before we left this morning. The lie become undeniable when they said they left a message on the home phone which is my mom's cell on the file, I called her as soon as I got home and she has no calls or messages from highview. Not only did they not call us but I believe they completely neglected my dog, he got home and proceeded to drink a lot of water and eat a fair amount of food, I'm convinced they completely forgot about my dog all together. I've never felt so angry leaving an animal clinic before. I also feel sick thinking about how many other animals they may have done this too. They have lost 4 pets of clients today and I plan on telling everyone I know to not go to this clinic.
Julie Hegge
1 Apr 2017
Staff was wonderful with my cat Doofus . I was grateful for the support caring attitudes and great care of our loved one
Deb McMaster
24 Feb 2017
Nothing but praise for this clinic they have always been professional and been there when I (we) needed them ~ signed 2 dogs and 1 cat
Angelo
14 Feb 2017
We were having problems with our previous vet so we decided to go to highview. At first they seemed great but it didn't take long before we had problems. The customer service is terrible who ever the ...
We were having problems with our previous vet so we decided to go to highview. At first they seemed great but it didn't take long before we had problems. The customer service is terrible who ever the lady is who answers the phone is rude as well as the vets. We had our dog in for surgery on his ear and when we came to get his sutures out a different vet than the one who did the surgery tried to say we abuse our dog and if we cleaned his ear it wouldn't have needed surgery even though the vet who did the surgery said his ears are in good health and his injury was probably from hitting his ear off something. We haven't even been with highview for a year and we will not be going back.
Peaches Blakey
4 Feb 2017
Dr. Paul Gary is an amazing vet! We have a severely abused dog that was pretty much on his death bed. Dr. Gary took time to get to know our dog before he did an examination. The dog was a mess. Dr. Ga...
Dr. Paul Gary is an amazing vet! We have a severely abused dog that was pretty much on his death bed. Dr. Gary took time to get to know our dog before he did an examination. The dog was a mess. Dr. Gary was so good with him and guided us on steps to bring the poor little guy to better health. He was gentle, patient and best of all Joey took to him so our frequent visits and surgeries weren't quite as stressful...or financially draining. He loves to help rescue dogs..and I believe they sense his gentleness and true love for animals!
Charlotte Murray
24 Jan 2017
Do not trust your beloved pet to this clinic. My cat's final moments could have been peaceful but they were traumatic for him instead and for me as well. I've had to euthanize pets in the past and I...
Do not trust your beloved pet to this clinic. My cat's final moments could have been peaceful but they were traumatic for him instead and for me as well. I've had to euthanize pets in the past and I have never seen such cold, uncaring, brutal treatment of a family pet. I had the strongest urge to take my cat and run out of there once I saw how incompetent they were but he was suffering. I had to see it through. Horrible!
jes pet
13 Dec 2016
horrible service from the person who answers the phone there. obviously she is just there for a pay cheque. I asked if I can leave my phone number for a vet can call me back as I had a few questions b...
horrible service from the person who answers the phone there. obviously she is just there for a pay cheque. I asked if I can leave my phone number for a vet can call me back as I had a few questions before I brought my dog there . as in which she refused to take my phone number. if you don't wanna help animals you shouldn't be working in an animal clinic.
Michael Mado
6 Aug 2015
Though my cat was sick for some time, there came a day that his symptoms took a sharp turn for the worst. It was obvious he was going to die that day, so my family and I decided we'd spare him more su...
Though my cat was sick for some time, there came a day that his symptoms took a sharp turn for the worst. It was obvious he was going to die that day, so my family and I decided we'd spare him more suffering and bring him in to be euthanized.
The sudden onset of his symptoms meant we weren't able to book an appointment, and the attitude we were given for dropping in was unreal. I'm sorry my cat didn't give two weeks written notice about this? We were also told that there was an additional fee if we were present during out cat's final moments. I felt like an inconvenience, and all but one member of the staff present were totally cold. I couldn't bare to ever bring an animal here again.
Tiffany Miller
17 Jan 2014
Highview is the first animal clinic where I felt like my pets where truly cared for. In the past I always felt like my previous veterinarians were trying to rush me in and out the door with as minimal...
Highview is the first animal clinic where I felt like my pets where truly cared for. In the past I always felt like my previous veterinarians were trying to rush me in and out the door with as minimal interaction with me and my animals as possible. A visit to Highview starts with warm greetings at the front desk to friendly and thorough treatments. My pets are a very important part of my life and it's nice to know that there is a place that will treat and care for my critters as I would. It's obvious that the staff are true animal lovers and I will continue to take my pets here and recommend this business to others.
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