Annex Animal Hospital

It's been a while since I visited, and previously they were fine, and this time they were very, very nice and pleasant and the cost was less than other vets for similar service.I called other vets first just because of proximity, and 3 other vets were busy, so I was pleased that AAH could see me right away to get a health certificate for puppy travel.  Other places seem to charge an average of $150 with taxes for this service (I sell pups, so I do this a few times a year), but I was pleasantly surprised that AAH charged only $88 plus tax, so a nice round $100.The vet, Dr. Vermin (he he he), was very nice and took the time to explain a few things that even this guy who has been breeding pups for 18 years didn't know.And there's a pet supply store right next door, which is a nice convenience. Read Less

My bunny passed away a few weeks ago and Annex Animal Hospital was the only vet open in my area at the time so I called them for help. They were so accomodating and compassionate to my situation. I really appreciated how quickly they were able to get me in and how kind they were during this stressful time. Thank you so much for everything, the care shown to my pet and myself meant so much to me. Read Less

My partner and I cannot say enough wonderful things about the Annex Animal Hospital. Our dog, Rebel, thinks that the vets and vet techs are his best friends due to all the delicious treats and cuddles he receives during his visit. We can't even walk past the vet without stopping to say hello! (No, seriously. He waits at the door and will not leave until we go in). We have always received the most informed and kind service from all members of the staff and always been listened to with patience and understanding. We love you Annex Animal Hospital. Thank you for all you do and all the treats! Read Less

I have taken all my cats to Annex for a few years. They have always accepted the different feral cats I’ve brought, regardless of their condition. Everyone is kind and helpful. Costing is reasonable and I wouldn’t go anywhere else. Read Less

My cat needed some teeth extracted and I was concerned about how long it would take before the procedure could be scheduled because I didn't want him to be in any pain/suffering. The staff said I'd be on a wait-list for cancellations, and by the time we got home they already had an alternative! It didn't work for us, so, they went above and beyond and contacted another client to see if they could shift their appointment for us. It all came together and I'm so pleased! Excellent customer service and I feel confident my cat will be well cared for! Read Less

Worst animal hospital!! A car hit my dog and I lived almost beside of this hospital so I ran there. They didn't do anything with my dog until I ran home to get the money and pay to them! Money was more important for them than a dogs life. Even there is the highest prices in town!! The doctor was very rude and careless just always said put the dog to sleep. After 2 months my dog was recovered and now he is same liek before. But the doctor said lets put to sleep. Worst Animal Hospital! BEWARE!!! Read Less

I am thoroughly impressed by the professional care and attention that the entire staff gives my best friend. Staff are friendly and knowledgeable and the doctors obviously care a great deal about their patients health and well being. The clinic is a substantial drive from my home, but I would never consider changing veterinary offices given the level of service I have received. Read Less

We've been taking our dogs here for several years and received poor service towards the end. Staff has acted rude and disrespectful towards us in person, overpricing their services and have called the SPCA on us to scare us, resulting in a pointless waste of the workers time. I'd recommend taking your pets elsewhere. Read Less

I've lived in The Annex for over a decade and figured I should find a vet in the area so my aging cat would not have to deal with a car ride to go to his current vet. i was wrong, or at least this clinic wasn't the right choice. The receptionist over the phone was pleasant when scheduling my appointment and was friendly when I checked in. The vet did the check up. She was also friendly for the most part and started off saying a bunch of encouraging comments about my cats health. I expressed a concern about something and she looked into it further.. left the room and came back with a staggering estimate. Her tone immediately changed. She became aggressive and unforgiving. She was forceful and tried to guilt trip me to take her services when I expressed that I would like to get a second opinion from another clinic literally down the street (Bathurst DuPont). She was way too aggressive in her approach so her guilt tripping method was flawed. When leaving even the receptionist changed her tone as I cashed out. I paid and left. While walking up Bathurst to the other clinic, I received a call from the SPCA. what the actual f**k?! I fully explained my experience with the officer and he was extremely understanding. i can't say for certain but it sure seemed like this vet has done this before to other pet owners who chose to not take this vets services. The SPCA officer was not at all concerned and was just following up on the call that was made by the annex hospital. Watch out and and be strong. You will be bullied. Ps. The next clinic I went to was honestly a fraction of the price for the same Procedure and better service. Do yourself and your fur baby a favour and go elsewhere. Read Less

I brought a cat to them that I rescued in Oshawa in Feb 2016 to find out she was in late stage kidney failure. My 12 year old kitty would not be here if it wasn't for Pearl, Victoria, Kim, and Brian. They got me a diagnosis overnight, and while they were waiting made sure she was hydrated, fed, sheltered, and comfortable. They knew exactly what to do to save her over a year ago, and the fur ball is still biting and scratching me today! Thank you all so much for everything you've done for us, and we'll see you very soon! Read Less

While the lady at the reception is very friendly and helpful (she is often talking at length with people while you wait for 15 minutes to pay for pet food), I was annoyed that she arbitrarily decided to close the clinic early. I arrived at 7:54 (clinic closes at 8) and waited two minutes patiently outside the door as she spoke on the phone - seemingly deliberately ignoring the door. After two minutes her colleague came out to vacuum and saw me at the door and just walked away. It was at that point the receptionist looked up from her call and that I knocked on the door. She told me I was lucky that I caught her before she left and I mentioned that I was there since 7:54. I was told she often closes early when there are no patients. So be warned - dont believe their store hours that are posted. Read Less

I will never understand people who comment about the pricing of vet care. I suppose it's a function of our good fortune to have public health care in Canada; but the costs are what they are. A lot of the medicines and supplies are the same which are used in humans, except they aren't subsidized. I'd never want discount health care for myself, nor my cat. Plus, the costs are always made clear when the animal is dropped off.Sure you can go to discount vet clinics, but I always wonder what they are leaving out of the price when they are discounted? Is it something that makes my cat more comfortable? Something to prevent infection? Lesser quality pills? Or Anesthetics- where the higher qualitiy ones have much less risk?I'd much prefer to put my cat's health care in the hands of Dr. Caplan or his team, who take the most precautions with little Ozzy, spend time to explain what they are doing and discuss what we can do better than going to those "Dr. Nicks" of the vet world... Read Less

My cat had a bladder infection and the vet for some reason said he was "blocked" (my cat peed in his cage and on the exam table... clearly not blocked). They wanted to keep him for three days and charge me over $2,000. I packed him up and took him to a different clinic. Very disappointed with vets trying to take advantage of pet owners. My cat received much better care at another clinic- tests, medicine, 1 day boarding and 19 cans of wet food came to $670. Read Less

I have a young 3 year old cat. Over the course of the past 2 years he has been tested for numerous things that have ruled out many possibilities. After this it had been assumed he has epilepsy. I was then informed it would cost up to 2000$ in testing. I am young 17 and could not afford that at the time. I recently moved into the Annex and my cat had a recent seizure. With the move and everything I'm sure he is stressed. So I decided to call about medication for him. The receptionist informed me the doctor would need to do an examination. Not a problem, very understandable. I simply want to get my cat the medication he needs with the lease amount of cost. The receptionist told me a blood test would determine if he is epileptic. Wait. Hold up. Nope. I have been dealing with my cat for time and I am aware there is way more test. She continued to tell me that I am not a doctor and haven't gone to school for vet care. Okay I understand that. But I was asking her how much all the testing would cost. She continued to not give me an estimate. I knew instantly they were in it to grab my money. The receptionist is really rude. My original vet in the area was closed today and he had a seizure last night. I highly recommend them. DUPONT & BATHURST ANIMAL HOSPITAL. Way more caring and talk with me threw my animals care so I understand it better. Thank youRead Less

I don't usually write reviews, so consider this a note of interest. I didn't have a vet, so I took my pet in as it was ill. They ran a myriad of tests etc. Almost $500 worth which showed nothing. They then charged for small bags of food to feed my pet, which actually made it more sick. Then they called back later in the day to inform that they had actually undercharged by a few bucks (literally) and that they would deduct it off my next visit. After paying $500 for 30 minutes of attention, they were worried about a few dollars? Could you imagine buying a car and then having the dealership call you up and tell you that they made a mistake and have to bill you another $5 and that you now owe them that the next time you buy a car there? Anyhow, normally this would seem like a person who doesn't know the cost of veterinarians petty type complaint, so I'll continue... At a later date my pet got sick again in the same way / same symptoms etc. So I took it to another nearby vet instead. This other vet listened to me and knew well enough that it wasn't even necessary to do any costly tests. He knew what the issue was (constipation) and gave us a free bag of food that would help my pet, all totaling for a visit under $90, and even included a year's worth of vaccine shots. And my pet has been doing great ever since, thanks to the food sample they gave us for free, which we now buy / mix in with their food. Read Less

Horrible experience - I dropped off my dog, Cici, to be groomed at 8am with my 5-month old baby in tow. When I asked how long the grooming would take I was told to be back at 2pm. I should have known that something unorthodox was going on (why the hell would it take that long?), but I assumed they knew what they were doing (a silly assumption in hindsight). After I returned home I received a phone call and was informed that the groomer (Glenda) refused to groom Cici and that I would have to interrupt my baby's nap and come back to pick her up. Obviously I was not impressed.When we got Cici from the Humane Society, we were told that she gets very nervous with strangers, particularly when they crate her for extended periods of time. She also has a weak stomach, but instead of giving her the benefit of the doubt when she spit up some water, Glenda diagnosed her with "kennel cough". I didn't know that people who gave dogs haircuts went to veterinary school and were qualified to make such a diagnosis, and I'm pretty sure I'm still correct on that. However, that was enough to call me in and require me to take my dog elsewhere. Not very sensitive or compassionate... and dead wrong in said "diagnosis" as she hasn't coughed a single time since I picked her up.When I arrived to pick Cici up, I was upset, especially since the woman at the front desk (Jessica - also not a vet) felt she needed to "confirm" Glenda's diagnosis. Glenda is a dog groomer, not a vet, if I didn't already mention that. Jessica informed me that since Cici had spit up some water on her pillow (which she does all the time and you'd think your vet's office would have some prior knowledge of her habits), that this was a telltale sign of kennel cough... so there's another staff member who thinks they went to veterinary school, who was completely wrong.Another dog then came in and Cici had a nice interaction with her... until I was told by Jessica to "keep your dog away from the other dogs!" At this point I was near tears and left hurriedly. Luckily the woman who owned the other dog was much more understanding than the staff and helped me on my way out, as I still had my five-month old baby with me. This woman was obviously not overly concerned about a timid dog who did not exhibit any signs of kennel cough. Long story short, I will never take Cici there again and she has been traumatized by whatever happened with Glenda all day. If you have a dog you care about and/or is at all sensitive, I highly recommend that you never set foot in the Annex Animal Hospital. While I have no complaints about the actual veterinarians, the want-to-be vets at the front desk and in the grooming department are obviously not fit to deal with the pets you love. If I could give this place zero stars, I would, and I hope none of you ever have to experience any dealings with them. Read Less

I have been coming to Annex Animal Hospital for 15 years now with my Cat and my Dog. They are wonderful and so helpful. My dog dislocated his foot really badly 3 years ago and Dr. Caplin and his team put my sweet Bailey back together. Amazing team. Thank you so much! Read Less

This is my reggo go to vet for the guinea pigs. Maybe I'm lucky and have never had serious health problems with my pets so far but I have always found the vets to be very fair. I've called them the day of having an issue, sobbing on the phone and they have always made space to see my pets. The most I've spent here was around $200.00 for an appointment where my guinea pig seriously needed some hydration needles and purchased emergency care guinea pig food. I am not ok with the other INSANE PEOPLE WHO COME HERE AND SOME CHICKS CHOW CHOW THAT ALMOST ATE PHEOBE IN THE WAITING ROOM. Control your pet lady. Your dog was not "trying to play" when it ripped phoebes blanket from her carrier. Beware of careless owners in this waiting room around your loved ones. Read Less

Love it. They are feral friendly and are always prepared, with little or no notice, to treat the various strays I bring in. I bring my own pets as well. Their prices are fair and the staff is friendly and gentle with the animals. Read Less

Kim the vet tech is amazing.  She is a nail cutting expert, even with the most stubborn of dogs.  The vets are average.  However, the prices are astronomical.  I had to get a vet certificate to take my dog out of the country and they charged me $180 to spend 5 minutes looking over my dog and 5 minutes to complete the certificate.  Also, they didn't fill out the certificate correctly, which could have resulted in my dog being denied entry to the EU or a return trip to the vet.  Luckily, I convinced the official Canadian Food Inspection Agency vet to fix the errors and initial it.  And the errors were pretty obvious.  For example, in the "species (scientific name)" blank, the vet wrote "dog."  Umm, no, maybe you need a refresher veterinary course.  Anyway, I will definitely be back for nail trims (despite the price), but not to see the vet.  As other reviewers have noted, there is an amazing vet nearby at the Bathurst Dupont Animal Hospital. Read Less

This review has been a long time coming and I want future patrons to think very carefully about coming to this clinic.If you care and love your pet, please find another clinic!!My dog had abnormal swelling in her front paw and we took her in to see Dr Caplan at the Annex Animal Hospital.  After a couple of examinations and multiple x-rays he determined that our dog (Russia) had a form of cancer and that the best course of action was to amputate. When we asked if a biopsy should be done the response was 'Why wouldn't I biopsy after we amputated?'  We left grief stricken with the thought of our dog going through the last part of her life with an amputation and cancer to deal with.We decided to take the x-rays to the VEC for a second view and they quickly determined that it was merely a dislocation of the first toe.  We where then contacted by Annex Hospital and were warned that the x-rays were not our property and to immediately return them to the clinic.  No concern for the animal at all!I have nothing against the front of house staff as they were always pleasant. Read Less

Decided to bring my puppy here for her spay after reading great reviews. Unlike the Brimley Lawrence Animal Clinic, my dog wasn't afraid to walk in the front door, the place was clean, organized and they didn't forget about our appointment. The staff are excellent with all the animals we saw come in and out of the clinic and were really great with Sam. I was given loads of information on the spay and left without any questions or anxiety about her care. Dr. Caplan is a great vet! They called as soon as the surgery was over, and we were greeted by many of the staff including Dr. Caplan upon picking her up. They don't force you to buy a cone, instead told us to watch her and if needed it could be purchased later. They also administer pain medication in anticipation for pain, so your pet is more comfortable through the whole process and send you home with more. You get a follow appointment included in the price and are encouraged to call if you have any questions or concerns afterward. Receptionists were both lovely, caring and made you feel at home. Thanks for the excellent service and care you gave to Sam :) Read Less

It was a choice between this , St Clair Vet Facilities, Downtown Animal Hospital on Church St and Annex Animal Hospital. By sheer chance of available appointment, I went to AAH. My 9 week old red heeler mix puppy had roundworm (long spaghetti like worms in his poop) and needed his 2nd shots. We parked in the back and waited for around 15 minutes to be seen by Dr. MacGregor who was friendly. She weighed our pup, gave him his shots, gave him medicine for kennel cough and gave us medicine to take home for de-worming him. She filled out forms for some pet insurance but other than that, didn't push anything on us really or tried to really upsell.The entire bill was $184.00 which included: physical exam, fecal test, deworming medicine and his 9 week shots, and a separate kennel cough cost. They were extremely nice and pleasant with us and cheery. The vet was helpful and nice for us first timers and we have decided for that to be our vet. I would recommend this vet ev Read Less

A bad day is when your boss yells at you for something you didn't do. And maybe they were all out of yoghurt at the store for lunch. Then you got splashed by a car driving through a puddle. And came home to the water off in your entire building so you can't even take a bath.A sad day is when you find out your baby, your precious, your kitten in disguise, 5yr old cat has either kidney disease or diabetes. And she won't stop meowing and clawing at the carrier door because she hates cages. And she gets scared by the dogs in the waiting room. Then she pees all over the blanket and we have to come back for her urine sample the next day.But then the staff are pretty awesome. The vet lets her run around in the room while we talk about options. She doesn't fight when her belly gets squeezed, even though men have been clawed for less. When she goes for her blood sample, she gets a free claw clipping that the tech miraculously walked away from, nay, got to cuddle her all the way back to the waiting room with nary a bloody scratch on the face.Is this my cat? My adorable but bitchy baby? Being a suck for all the nice ladies? And that's all it is, all it takes to make a sad day not that bad. Some nice people being considerate and not charging you an arm and a leg for everything. And taking the sucky baby home to a treat of premium wet food. And having her not pee on the bed tonight (plastic sheet, serious. It's like having a child.) Read Less

I'm a returning client.  And will never leave even if I move again.The only reason I left in the first place was because I moved out of the area. Which lead me to try numerous of other animal vet in span of 3 years I've switched 6 times (I have 3 dogs before).  This place is by far one of the really good places, prices are reasonable and the staff are very helpful and nice.  They are honest and don't you for charge services that is not really need.  I was informed by one of the staff that Trader tooth was really loose and it was pretty easy to come out and they were not going to charge me.  When I picked up Trader and got reimbursed $158.  WooohooT Read Less