Beaches Animal Hospital has very friendly reception, who are also accommodating and caring. The vet techs listen well and give very clear instructions. Dr Joanna Coote is great! She is very easy to co... Read More
Beaches Animal Hospital has very friendly reception, who are also accommodating and caring. The vet techs listen well and give very clear instructions. Dr Joanna Coote is great! She is very easy to communicate with, I never feel rushed, and she she really seems to care.I would give that team 5 stars! The only reason why my rating is reduced is due entirely to Dr Dilworth. I should clarify that I have exotics; rabbits and rats. These are not his specialty, so I don't understand why he decided to see me. I went in after my rabbit had a seizure. The staff were very quick to respond and got me in for an emergency appointment. Dr Dilworth spent the first 15 minutes talking about his disdain for any "natural medicine", especially glucosamine. He didn't ask me any questions or even take my rabbit out of her carrier. As you can imagine, this was excruciating for me. I asked several times if this was related to my rabbit's condition, and he said it was not. I said I understood his opinion and could he please look at her, he ignored me and continued to talk. It wasn't until I excused myself and brought my husband in to speak with him that he paid her any attention. (My husband immediately asked if this was related to her and stated he wanted to know about our rabbit, not his opinions)While it may not be the case, repeatedly not listening to me, a woman, and then immediately listening to my husband read as sexist. This behaviour added to my anxiety and frustration, and I felt trapped. My pet needed help. He also went on to tell me, proudly, that he has given this anti-natural medicine spiel many times; most recently to a woman about her dog. He bragged "...I told her, you're the one who cares about your dog. At the end of the day I go home and I don't even think about it." So he has now told me in action, and in words that he and his opinions are his top priority, not the pets. Awesome. He also picked my rabbit up by her shoulders. Anyone who knows rabbits would never do that. To sum up, staff=great!, Dr Coote= great!, Dr Dilworth= pompous mansplainer. Don't bring him your exotics, don't see him if you're female. Read Less