If I could give them 10 stars I would!!Dr. Alison Claydon, Katie (vet tech), and Natasha (client care) exceeded my expectations from the moment we walked in. Being to other vets in the past, so often ... Read More
If I could give them 10 stars I would!!Dr. Alison Claydon, Katie (vet tech), and Natasha (client care) exceeded my expectations from the moment we walked in. Being to other vets in the past, so often the greeting feels cold and lacks compassion both for the animals and their extremely emotional owners. This was not the case at Leslieville Animal Hospital. Recently moving into the area, we were faced with an immediate need to find an in-area vet when our cat, Audrey, became sick on Saturday. Fearing time was of the essence, we looked up reviews and mapped out Leslieville Animal Hospital within walking distance. Boy, are we happy to have found them. Upon entering, Natasha greeted our screaming cat with kindness and love. She spoke about her pets, and related to our worry and to how much we care for our fur children (without actual children, they truly are our kids). She also told me the exact breed of our rescue cat of 8 years, which I found to be very informative. Within a minute or so, she brought us and our Audrey to a bright, private room, and almost immediately Dr. Alison Claydon came in. Warm and welcoming, Dr. Claydon wasted no time asking about the symptoms and telling us our options. She spoke about pricing and gave us her advice, truly without bias or attempting an upsell. She took blood work, and told us we would get it back Monday. She also told us what to feed Audrey, what to continuously look for while we waited, and gave Audrey appetite pills to ensure she kept eating.On Monday, with Audrey not doing much better, Dr. Claydon called just after 11am to give us the results. Audrey had a bad kidney infection, and was invited back early afternoon to immediately start treatment. We were beside ourselves of course as that diagnosis can be VERY harmful, but very relieved to have received the results. Audrey was brought back in to the office, where Natasha remembered our "very sweet" kitty. From there, she brought us into the same room from before, and Katie explained exactly what they were going to do to help (and eventually save!) Audrey. She was slow in explaining (which I appreciated), and very upfront with costs. After an emotional goodbye to our cat, Audrey stayed the night at the clinic. Before leaving for the day, Dr. Claydon made sure to call me to say that Audrey was doing much better, and that Audrey was very loving and talkative to all staff members! She assured me she was in good hands and that she would update me the next day.Sure enough, the next day we received a call around noon asking for my permission to take final blood tests, and that Audrey (if we wanted) could come home that night. She was doing MUCH better!! We obliged with joy, and she made arrangements for us to pick up our baby girl that evening. :)As a side note - I felt the fee was incredibly reasonable for medication, pain killer, and an overnight hospital stay. You can't put a price on compassion, and it isn't something that is easily sold!Long winded, but this clinic is absolutely amazing. The doctors and staff care about your pet, and they also are empathetic to their clients emotions, pain, and even wallets. I will absolutely recommend this awesome clinic to all friends in the area and heck, I would travel from anywhere to ensure they are my vet for years to come. Read Less