Veterinary Emergency Clinic
Toronto, Ontario
General Info
The Veterinary Emergency Clinic in Toronto stands as a recognized entity among animal enthusiasts who pursue nearby veterinary assistance. The clinic’s strategic position in Ontario enables pet owners from surrounding areas to obtain regular veterinary services. Depending on the case service offerings might consist of routine checkups pet vaccinations early disease screenings and diagnostic consultations. Veterinary Emergency Clinic establishes an ordered and tranquil environment that reduces stress levels for both pets and their owners. The veterinary team throughout Toronto addresses an extensive range of medical needs which includes skin and coat concerns dental issues and mobility problems. The clinic possesses expertise in handling urgent medical issues such as infections and digestive changes despite the prevalence of wellness visits and preventive plans. The Veterinary Emergency Clinic serves as a critical resource for Ontario families facing challenging diagnoses and managing older pets with chronic conditions. Visitors frequently comment on the clinic’s communication approach which stands out as clear, kind and easily comprehensible. Pet owners experience increased confidence in their animal-related choices through this support system. A significant number of clients maintain long-term relationships due to their perception of consistent service delivery which enables trust-building over extended periods. The staff's expertise in both straightforward and intricate veterinary subjects enables them to effectively direct long-term animal healthcare management. Veterinary Emergency Clinic experiences ongoing expansion because increasing numbers of pet owners either settle in the Toronto area or seek nearby veterinary services. The clinic's role within the local pet community functions as a support system for networks of responsible ownership combined with attentive animal care. The established veterinary practice network in Ontario continues to serve as a dependable option for those seeking routine and emergency pet care services. The presence of a clinic such as Veterinary Emergency Clinic nearby often receives appreciation from residents living in Toronto and adjacent Ontario regions. A continuous demand for transparent and empathetic veterinary service exists among both new pet owners seeking guidance and longtime clients managing special conditions. This practice serves as a foundational element to achieve its critical communal function.
Services
Cardiology
Dermatology
Neurology
Oncology
Ophthalmology
Surgery
Reviews
Bernardo Sironi Scheuermann
28 May 2024
REPORT
Very irresponsible surgeon: Dr. DeGroot. Avoid!
Nadine
25 Feb 2022
REPORT
I came here for a specialist visit with Dr. Mason who diagnosed my cat Max with a Ureter blockage. He advised to proceed with surgery was required to clear the blockage and advised to use the most ski...
I came here for a specialist visit with Dr. Mason who diagnosed my cat Max with a Ureter blockage. He advised to proceed with surgery was required to clear the blockage and advised to use the most skilled surgeon with lowest complication rate was Dr. Ringwood. I asked a MANY times about the chance of mortality and I was assured over and over that the only risk is anesthesia. PERIOD. Risks were ONE SINGLE revision surgery required as it's a small area they are working in. Given Max's strong clean bill of health aside of this, we agreed to proceed. Long story short Max went through THREE surgeries (PER THEIR RECOMMENDATION "if we don't, he will die") and was discharged to be euthanized at home. When I picked him up, his health was so deteriorated I knew it was inhumane to keep him alive any longer. He smelled of urine and feces, cried out in pain when he did try to poop, lost 40% body weight (why wasn't a feeding tube put in, was he being fed?). I knew due to the condition of his body, this was a fight that could no longer be fought anymore and it pained me to think how long he was in this condition given they had him for 2 weeks.
I was never given a consent form and after researching the surgery myself I read that SUB BYPASS is the best option for this situation given the success rate of the surgery and traditional ureter surgeries are RARELY performed anymore (It's always stents or subs). I questioned why SUB BYPASS wasn't suggested and I was told this is a salvage surgery. The real reason? I found out they never actually done a SUB BYPASS. Further more I asked them how many traditional ureter surgeries they done in the last 12 months, excluding Max, it was 2. Before when I asked about the skill level, they said Dr. Ringwood has done this surgery MANY times, countless where they couldn't give exact numbers. Does this sound like a specialist in the field? 2 surgeries in the last 12 months? Clearly Max's case was far more complicated than what Dr. Ringwood is able to do. We were told that he was the best, lowest complication rate and that he's done so many that they don't know the exact number but post death they admitted to only doing 2 aside from Max. Think about that. Isn't it a little misleading? Given COVID they also didn't let me see Max to make decisions and rarely allowed for ZOOM so I have no idea the care he was receiving but his notes after discharge also stated "Max removed his catheter" as if I believe that and one time that it was blocked... I was given a lot of misleading information. Dr. Ringwood is not only arrogant but rude. When he finally called me after the third surgery since I demanded a phone call. I understandably explained my disappointment given Max was in great health prior to him operating. His response was I needed a therapist. I was very polite so I was a little blind sided by this.
Canadian Veterinarians take an oath to promote animal health and well-being and to relieve suffering. I believe Max suffered the majority of his stay at VEC and they did surgeries that shouldn't have ever been done. I've tried to reach out to management but it doesn't seem they care to make any changes to their processes. ALWAYS demand numbers and don't let them rush you. VEC cost Max his life and has left a giant hole in my heart. Additionally, as I've mentioned to management, I recommend they send Dr. Ringwood for client communication courses. I don't care about what education you have, you have zero right to speak to a customer like that. I believe this was surgical error and misleading information. Dr. Ringwood, we blame you.
Dorothy de Val
27 Apr 2019
REPORT
We were referred from the Etobicoke emergency clinic, where our kitten received excellent care from the sole vet on night duty. She was referred to VEC the next morning, where staff saw her immediatel...
We were referred from the Etobicoke emergency clinic, where our kitten received excellent care from the sole vet on night duty. She was referred to VEC the next morning, where staff saw her immediately on a triage basis and from then on the care of the cat and communication with us were fully professional and of excellent quality. Doctors and staff -well trained, courteous and efficient - were all kind and patient. At all times we were given full reports of the tests given and results. The neurologist's assistant and then the neurologist kept in good phone contact and gave full info re care. Our kitten was at death's door two days ago - very, very sick - and is now quiet but pretty near normal. I can't thank these doctors enough for the professional level of care and concern. This was a positive experience for us and our pet, and we are all extremely grateful.
Marcel Piconi
5 Jul 2018
REPORT
Take your pet somewhere else! I waited for 3 hours so my cat could be seen by a vet. The cat had worms and I just needed the medication. After seeing the vet, other hour past by so I can get the medic...
Take your pet somewhere else! I waited for 3 hours so my cat could be seen by a vet. The cat had worms and I just needed the medication. After seeing the vet, other hour past by so I can get the medication and the vet didn’t even want to instruct me or apply the medication right away - probably because I didn’t agree with the 700 bux quote he initially proposed for the additional exams and other things. Interesting enough it took longer to get my bill when I made clear I wouldn’t pay for more than the consultation and the medication. Also, place was filthy and I think I got a couple fleas back home. Seriously, try other place!
Eddie Li
30 Jun 2018
REPORT
A wonderful experience when we had to take our Ava in to see a specialist for stomach problems. The staffs and doctors were very helpful and experienced.
Parking can be expensive during weekdays ($1...
A wonderful experience when we had to take our Ava in to see a specialist for stomach problems. The staffs and doctors were very helpful and experienced.
Parking can be expensive during weekdays ($17) and there's no side street parking as it's filled up.
They're 24 hours emergency vet.
Chukwu Uzoruo
22 Jun 2018
REPORT
The front staff (can’t recall her name) and Jackie are clearly one the most heartless and racist ‘professionals’ who I’ve met.
My wife and two young sons were seated quietly in the waiting area to p...
The front staff (can’t recall her name) and Jackie are clearly one the most heartless and racist ‘professionals’ who I’ve met.
My wife and two young sons were seated quietly in the waiting area to provide support for our brother in law.
He came out upset and crying while she was following closely behind him....intentionally badgering him to get a reaction. From what I was told, she told him that his dog was going to die and that he had a sign a release.
As he walked out, she leaned in to me, my wife and my two sons, pointed and said, “You! Get Out! You’re with him, so GET OUT!”
We haven’t said who we were or why we were there. We were just sitting down and waiting to hear what was happening. We could have been clients.
But she saw a black family in a room filled with others who were waiting and decided to kick us out without reason. We left.
My wife tried to get an explanation and asked about the dog and was berated by the front desk reception who told her that it wasn’t her job and to be quiet.
When we were outside, she came out with a form and insisted that he sign for a release. We asked about payment plans and she said that they were any and demanded that we be quiet because we’re not primary.
I really and truly hope that this in on camera as it will play out exactly as I had described.
Absolutely disgusted! As a fellow dog owner, I pray that no one would ever have to experience this and this woman should not be around people or animals!
My kids were mortified!
Cat Gra
13 Jun 2018
REPORT
I thought I needed to put my dog down that night at the clinic. The employees were caring, and patient to be able to talk to a person that was very emotional to the situation. Unfortunately, vet bills...
I thought I needed to put my dog down that night at the clinic. The employees were caring, and patient to be able to talk to a person that was very emotional to the situation. Unfortunately, vet bills are inevitable. I highly recommend pet insurance.
Parise Levesque
11 Jun 2018
REPORT
I just brought one of my dogs here for an abscessed anal gland. When I called, I was warned that it would be a "very, very, very" long wait. I said they were my only option, and the receptionist said ...
I just brought one of my dogs here for an abscessed anal gland. When I called, I was warned that it would be a "very, very, very" long wait. I said they were my only option, and the receptionist said "we just have to say that..." anyway, I got there and we were in and out in 3 hours which is nothing compared to what I was expecting. Especially since this particular dog has a trauma history and is terrified of the vet. They were patient and very helpful. They did whatever they could to keep my dog and I comfortable. She was sedated, abscess drained and then woken up. We got our antibiotics and pain meds. All things considered, I think I received good value for cost.
Brosedale
27 May 2018
REPORT
We noticed there was something wrong with our cat’s eye around 11pm. It was quite swollen, secreting purulent discharge, and was squinting the one eye. Nothing else close to us was open late. After sp...
We noticed there was something wrong with our cat’s eye around 11pm. It was quite swollen, secreting purulent discharge, and was squinting the one eye. Nothing else close to us was open late. After speaking with the receptionist over the phone, she stated that “things could go sour quick” and that “we should definitely come in” so we did. It is an animal hospital and they use a triage system. There were a few animals that arrived while we were there that obviously needed care urgently which is completely understandable. But after waiting over 3 hours we noticed that several animals were being seen before us that had arrived long after we did. On one occasion, we overheard the vet tech talking to a patient, as they were leaving, saying “it’s nothing serious”. We were then told that it would be another 2 hours before seeing a vet. Obviously, they don’t know how to triage seeing as animals in stable condition were being bumped ahead of us while waiting approximately 1 hour. Also, the triage nurse said that our cats eye could potentially be bad enough that he could loose his eye. If it was that serious then why would it take over 5 hours to see a vet? Meanwhile dogs that had “the sniffles” or cats had discoloured skin were being seen after 1-2 hour wait time. Pretty sure that’s not right. Not sure if this was just a bad night for them or solely incompetence.
Ben Mossman
21 May 2018
REPORT
Communication between front desk and the back is off sometimes but that's negligible with the level of care you receive. I'll bring my pets back here for all surgery/specialized care. Check in calls e...
Communication between front desk and the back is off sometimes but that's negligible with the level of care you receive. I'll bring my pets back here for all surgery/specialized care. Check in calls every day and no extra fee for staying late after procedure is done.
Destiny Bedwell
17 May 2018
REPORT
Staff are calm which helps calm that stomach in a know feeling when your pet is sick. Open 24 hours. We are lucky to have this resource.
Elsa Chi
11 May 2018
REPORT
Dog was sick. Long wait because of my dog's good metabolism. Lady at the front is not kind. Waited for two hours and was told that we would get a call once it is almost my dog's turn. When we got the ...
Dog was sick. Long wait because of my dog's good metabolism. Lady at the front is not kind. Waited for two hours and was told that we would get a call once it is almost my dog's turn. When we got the call, lady asked us if we were still going and we said yes. She restarted our time. Also, there is no free parking and parking was really expensive.
Stuart McVean
18 Apr 2018
REPORT
Dr Weisglass and the entire staff were very supportive and professional during our visit to the clinic. They understood our concerns and responded positively with a program of care for our dog that s...
Dr Weisglass and the entire staff were very supportive and professional during our visit to the clinic. They understood our concerns and responded positively with a program of care for our dog that seems to be working very well. I have no hesitation in recommending the clinic to any pet owner .
Natalie Kiparisas
24 Mar 2018
REPORT
Thank you so much for the care of our Ouzo!
From the time we called to inquire about bringing him in until we left the receptionists, techs and Dr's were so comforting and quick in getting him treate...
Thank you so much for the care of our Ouzo!
From the time we called to inquire about bringing him in until we left the receptionists, techs and Dr's were so comforting and quick in getting him treated and cleaned up.
In total it took 4 hours to get us in and out, but given it is an Emergency clinic we were ok with the wait. There were other animals already in their care that were in worse shape than our guy and therefore in need of their care before us. In addition there were other animals that came in after us requiring more urgent care.
The visit costs about $145 but the cost is inclusive of a regular vet visit and an emergency fee. If your animal is in need then the additional emergency fee is definitely worth the expense. The fact that a DVM is available at all hours of the day and willing to take care of our animal is the convenience of paying this fee. Plus it is busy, it is Toronto after all!
The time and $$ were worth it to clean up our bite and have a sense of relief that with the antibiotics he would be fine.
Thanks again for making us feel so comfortable!
Jake Cormack
5 Feb 2018
REPORT
I brought my sugar glider in yesterday, they dont normally deal with sugar gliders but it was an emergency. We were seen quickly and i firmly believe my pet is alive today because of this place. They ...
I brought my sugar glider in yesterday, they dont normally deal with sugar gliders but it was an emergency. We were seen quickly and i firmly believe my pet is alive today because of this place. They did everything they could and i was able to see a more specialized vet today for a better check-up. Despite not normally dealing with these animals they took the right steps and i would be confident recommending anyone with pets to this place.
Josie De Angelis
20 Jan 2018
REPORT
I had to rush my 5 month old puppy to VEC with severe breathing problems. Turns out he has pneumonia. Everyone here from the receptionists to the technicians and doctors were truly amazing. My pupp...
I had to rush my 5 month old puppy to VEC with severe breathing problems. Turns out he has pneumonia. Everyone here from the receptionists to the technicians and doctors were truly amazing. My puppy got the best care. Everyone loved him. They were with me every step of the way to ease my stress. I have yet to see better care than this hospital. 5 * for me indeed!!
Anny M
16 May 2017
REPORT
Great service provided by the vet on the night of the emergency, but because there were no savvy rabbit vets available, my rabbit still passed away the day after. Not their fault, but I wished they ha...
Great service provided by the vet on the night of the emergency, but because there were no savvy rabbit vets available, my rabbit still passed away the day after. Not their fault, but I wished they had more rabbit savvy doctors on site.
Carmell Bornau
16 May 2017
REPORT
The staff at VEC were efficient and effective. The vet, Dr. Claudia Boucher, was very holistic in her practice. Her knowledge and ability to communicate/empathize with us enabled us to engage in a con...
The staff at VEC were efficient and effective. The vet, Dr. Claudia Boucher, was very holistic in her practice. Her knowledge and ability to communicate/empathize with us enabled us to engage in a conversation that ensured that the optimal plan of care was collaborated for my dog, Moose. Thank you Dr. Claudia Boucher.
Brent Lindhurst
15 Apr 2017
REPORT
Worth the drive from the country. They have every technology to help save your pup and the experience and education to properly use them. The staff is incredibly compassionate. Highly recommended.
Juria Shu
2 Mar 2017
REPORT
Great doctors with loaded knowledge and caring for pets. Staff is trying their best to be nice but obvious too tired from 24/7 shift and has an attitude and not patient while helping. Location smells ...
Great doctors with loaded knowledge and caring for pets. Staff is trying their best to be nice but obvious too tired from 24/7 shift and has an attitude and not patient while helping. Location smells and kinda dark and messy even though I see cleaning person coming out and cleaning. If this is the only choice for your pets' emergency or referral then it's good but if you have another choice maybe that would be better.
Rachael Hargan
24 Feb 2017
REPORT
This clinic is amazing. The staff are so empathetic and knowledgeable and it is such a welcoming environment
Tanya Dussiaume
22 Feb 2017
REPORT
We brought our chihuahua Franklin to remove his problem teeth, and they were absolutely phenomenal. The doctor was knowledgeable and friendly, leaving is confident that we were leaving our little guy...
We brought our chihuahua Franklin to remove his problem teeth, and they were absolutely phenomenal. The doctor was knowledgeable and friendly, leaving is confident that we were leaving our little guy in capable hands. The rest of the staff was equally friendly, as well as professional. It's obvious that everyone there genuinely cares about every pet that comes through their doors.
Tina Gooding
10 Feb 2017
REPORT
I took my Boston terrier cross, Babe, there today for a cardiac consult. They were friendly and professional and I got the answers that I needed. I would recommend this place to anyone who needs emerg...
I took my Boston terrier cross, Babe, there today for a cardiac consult. They were friendly and professional and I got the answers that I needed. I would recommend this place to anyone who needs emergency care or in-depth diagnostics.
Tara Shelton
5 Feb 2017
REPORT
This place is just filled with super, professional carers. When my first dog had to be put down, they did all they could first, but so lovingly had to tell me it was the best thing to release her from...
This place is just filled with super, professional carers. When my first dog had to be put down, they did all they could first, but so lovingly had to tell me it was the best thing to release her from pain, whch I couldn't see through my broken heart at the time. The vet that helped us felt like a family friend, he was so genuine and attentive, and gave us all the time and information we asked of him. I have since used them for an emergency for my very special 2nd dog Mauly, and I feel so lucky to have had them available when she hurt her back last night. Such a wealth of knowledge, dedicated to helping animals at the highest level in our times of stress. Thank you VEC!!!!!
Jaryd Hunter
3 Feb 2017
REPORT
They saved my cats life! He had a urinary blockage. We found him in agony around midnight so we rushed him here and if they were not open he would be dead. Expensive because it's 24 hours and the best...
They saved my cats life! He had a urinary blockage. We found him in agony around midnight so we rushed him here and if they were not open he would be dead. Expensive because it's 24 hours and the best possible care, but they are everything you want when you need emergency vet services.
Bbg Gray
27 Jan 2017
REPORT
My best friend Barley was recently diagnosed with epilepsy. The team at the VEC have been truly amazing. While it remains to be quite frightening, the compassion, treatment, education, level of ser...
My best friend Barley was recently diagnosed with epilepsy. The team at the VEC have been truly amazing. While it remains to be quite frightening, the compassion, treatment, education, level of service and balanced approach that Barley and I are receiving from the people at the VEC is truly fantastic.
Ryan Gonsalves
21 Jan 2017
REPORT
Seriously a rip off. We waited 5 hrs to see the vet and then paid $500 for them to do tests that was pointless. We took ours to Blue Cross the next day and was happy with their test and results.
Joanne Spackman
18 Jan 2017
REPORT
Took Gracie my dachshund to see Dr. Kilburn at VEC for a back issue. The staff from the moment we walked in until the moment we left were awesome. Seeing Dr. Kilburn (the best of the best) put me at...
Took Gracie my dachshund to see Dr. Kilburn at VEC for a back issue. The staff from the moment we walked in until the moment we left were awesome. Seeing Dr. Kilburn (the best of the best) put me at ease going forward with Gracie's condition. An intern also assisted but I didn't get her name, was also very knowledgeable and calming. Thank you all for being there for our pets when we need you the most.
Drakaina
5 Jan 2017
REPORT
The VEC saved my 12 years old shiba from a pyometra. This was the scariest experience I have ever been through, never felt so helpless in my life. I was a mess, I thought my baby girl was gonna leave ...
The VEC saved my 12 years old shiba from a pyometra. This was the scariest experience I have ever been through, never felt so helpless in my life. I was a mess, I thought my baby girl was gonna leave us for good. Everyone at VEC was kind and fantastic, you can truly see they love the animals in their care. The receptionists, the vet techs, the doctors.. Everyone was flawless and took an amazing care of Beltane. We dropped her off on Monday and we were able to take her home tonight and, aside from showing signs of being heavily medicated (and a little pissed that we "abandoned" her with strangers), her eyes are "smiling". Thank you everyone for saving our baby girl and remaining patient as anxiety consumed me
Fumika Burton
8 Dec 2016
REPORT
I experienced a very awful and very disappointing service at VEC. The following information describes nostril issues for pugs. My 8month old pug has mild stenotic nares, he doesn't have any serious ...
I experienced a very awful and very disappointing service at VEC. The following information describes nostril issues for pugs. My 8month old pug has mild stenotic nares, he doesn't have any serious breasting issue now, but if I can do anything to prevent his breasting issue in his future, especially when he is neutered , I would do it. That is good timing for a young dog, so I would try it together. My regular vet can't do the surgery, so my Vet referred me to Dr. L at VEC , so I made an appointment and visited the VEC for first consultation today. First ,a nurse ,but I am not sure who she was, asked me couple questions about my dog. She asked me another health concerns, so I told my dog scratches his ear sometimes even though I clean his ears every week, so I worried a little too. And then she took my dog to another room for a physical check up. I guess Dr L saw my dog too. in around 15mi, Dr L came back and talked with me. I am not expert, but I already study few types of surgery about nostrils, so I knew about a few surgery. Basically he explained the same information to me. He didn't mention any serious concerns, just my dog's outward appearance , but he was not sure before he checked inside my dog's throat. However he never touched my dog and did a proper examination in front of me. He just stood and talked to me. probably less than 10mi? This is so weird and very uncomfortable.He supposed to touch and do a proper examination. He was not thoughtful and didn't show any interest in helping my dog. He used to have similar case with another dog, so he could tell me about a previous case or another case. But Nothing! He doesn't give me any valuable information about his nostrils. also I asked a small concern about my dog scratching his ear often. It was not a big deal and a quick easy check up. I asked him can you check him now? However, he didn't and said next time. I felt really uncomfortable and upset. After that another lady brought two quotes. of course both quotes are very expensive. one of is $3500 who want to trust unhelping Dr and asked expensive surgery for my dog? And I waited 30minutes. They charged me $165 plus tax for a meaningless and very uncomfortable consultation.
Eugene Astapov
25 Oct 2016
REPORT
I extremely appreciate the effort of the staff. My dog was in the intensive care unit for 4 days. Unfortunately she did not make, but the staff made every possible effort to make my dog feel good and ...
I extremely appreciate the effort of the staff. My dog was in the intensive care unit for 4 days. Unfortunately she did not make, but the staff made every possible effort to make my dog feel good and to save her life. I know that treatment sometimes fails, especially in the most difficult cases, but I know that this clinic will make every effort to save your pet. If I were to get another pet one day, this will be the primary choice for the care of my pet.
I would like to particularly thank the technician Oscar, who absolutely made sure to care for my dog like she was his own. Thank you VEC.
Alexia Sasha Bautista
23 Oct 2016
REPORT
I can't begin to thank Dr. Zaheer & the rest of the VEC team for the wonderful, professional care they gave my dog over the last 2 days. They were so thorough and brutally honest with what we were up ...
I can't begin to thank Dr. Zaheer & the rest of the VEC team for the wonderful, professional care they gave my dog over the last 2 days. They were so thorough and brutally honest with what we were up against. Thankfully, she's out of the woods for now (with far more to still go) - all because of these guys. Thank you, thank you, THANK YOU! <3
Deborah Kuo
8 Oct 2016
REPORT
I don't prefer going to this location for pet emergencies because of the potential wait time and the distance and commute. I also was not pleased with the bedside manner of one of the vets we visited ...
I don't prefer going to this location for pet emergencies because of the potential wait time and the distance and commute. I also was not pleased with the bedside manner of one of the vets we visited there. I took my young adult cat in who was having minor complications with the respiratory infection that resulted in some secondary eye infections. Not knowing what was "normal", seeing blood leak from his eyes made me very uncomfortable. Yes, it was a minor issue since he wasn't bleeding out or anything like that. But I would say anyone who saw blood coming out unexpectedly to be naturally concerned. Her attitude was unconcerned and I felt rushed and as if I was wasting her time. I have never seen her otherwise so have no reason to give her any reason to act as such. I understand that this is medical care but in this case, we pay out of pocket so to an extent, I expect to have appropriate customer service! I would not criticize that she is not knowledgeable or rude or anything like that... she's not. But I certainly wouldn't prefer to see her again with my pets--especially in an emergency situation where we were likely emotionally charged.
I've taken other pets here and even had my childhood cat put down here because she was doing so badly. We've spent a lot of money here at some point. Thing is though, with the way the staff seem to be, and the wait times (lots of people go!) and the commute there... I would rather just not go; there are more negatives weighing on going here than not. I would prefer to go to the after hours clinic that's close to me and not nearly as busy. Their doctors are also all super nice.
In short, I would recommend this location if it's close to you and you have a pet emergency (because everyone is clearly qualified) but otherwise, I don't have a lot of positive things to say about my experiences and would choose to go elsewhere with my pets and money.
Leigha April
7 Oct 2016
REPORT
Thanks so much to the VEC for the wonderful care they've provided our Finley...Last January Finley had to be hospitalized overnight. Everyone at the VEC from the receptionists to the vet techs to the ...
Thanks so much to the VEC for the wonderful care they've provided our Finley...Last January Finley had to be hospitalized overnight. Everyone at the VEC from the receptionists to the vet techs to the specialists were so supportive and knowledgeable. A few months ago Finley also had a biopsy at the VEC and his stitches healed beautifully. By the time we got back home he was ready to play. Every detail of the procedure was explained to us patiently and we were kept informed throughout.
Patricia Reb
14 Sep 2016
REPORT
We could not be more pleased with the care that our cat received. We rushed him in with a medical emergency and from our first moment there until his discharge, we received excellent care. The entire ...
We could not be more pleased with the care that our cat received. We rushed him in with a medical emergency and from our first moment there until his discharge, we received excellent care. The entire team from Veterinarians to the Vet techs were superb !! Everyone was extremely compassionate and explained everything to us in detail. No pressure or 'selling' of unnecessary tests. We were given options and they were extremely considerate of the expense that we were incurring. We were called at home with updates and our long list of questions were answered in detail. We are grateful to everyone for the care they gave. I would highly recommend this clinic. Buster says THANK YOU !!
Megan Danielle Friedheim
2 Sep 2016
REPORT
Our story at the VEC didn't end the way we wanted- BUT, it was through no lack of love, thoughtfulness, collaborating, thinking, and trying on the part of the VEC. We arrived to Dr. Cochrane as a refe...
Our story at the VEC didn't end the way we wanted- BUT, it was through no lack of love, thoughtfulness, collaborating, thinking, and trying on the part of the VEC. We arrived to Dr. Cochrane as a referral and in our 3 visits, she took the most gentle and kind care of our Lola Bean the Pug. She stayed in great contact with us and it was very apparent that she was working every angle possible to figure out our mystery girl. In the end, we had to say the most unexpected "see you another time" of our lives- but Susan made our awful choice a bit easier. She cared for Lola (and us) in the most sensitive and loving way, we will be FOREVER thankful. An additional thank you to the amazing front staff who set up triage for us when needed and helped me the day I came to take Lola *home* for the last time- it takes special people to handle my special brand of waiting room breakdown, and they did. Thank you all again for the support & care we received. -The Friedheims
Jacqueline S.
16 Feb 2016
REPORT
I have had to say heart-crushing goodbyes to two of my beloved cats at VEC - my soul-mate Jessie, who had a blood clot that blocked the flow of blood to her hind legs nearly 10 years ago, and then thi...
I have had to say heart-crushing goodbyes to two of my beloved cats at VEC - my soul-mate Jessie, who had a blood clot that blocked the flow of blood to her hind legs nearly 10 years ago, and then this past November my sweet little Lily, who likely had a cancerous tumour rupture in her abdomen. In both cases they crashed suddenly, and were in critical condition when we arrived. The entire team is highly compassionate, efficient, skilled, and caring and my girls were whisked to the back as soon as I arrived. I know that they had their best chance of surviving at VEC, and if the team there couldn't save them, no one could. The cost was completely reasonable for emergency care - Jessie's care cost more, since she hung on for two days, as we did everything we could to save her. Lily sadly passed away soon after we arrived, after a valiant resuscitation attempt. From the diagnostics the team was able to perform before she passed away, the doctors were able to give us some answers that set our hearts at ease - and the cost of the entire visit was less than the deductible on my pet insurance. I also took my cat Gingerbread to VEC when she suddenly lost her ability to walk properly and was referred by my regular vet. Two neurologists examined her separately, since her case was odd, and the primary neurologist walked me through a number of potential explanations and a range of tests that we could conduct to investigate them. She prepared a comprehensive potential treatment plan that would have cost thousands of dollars, but recommended that I not proceed with it right away. I was scared after losing my other girls, but she let me know that if it was her cat she would take her home and observe her for a day or two before proceeding with invasive tests like a spinal tap. That's what we ended up doing, and two days later, Gingerbread was fine - and her bill was 1/10th what it could have been (and I would have been willing to pay!) if we had proceeded with the full set of tests. That's the sign of a vet that puts pets and their owners first.The VEC will always be my first choice if my pets have an emergency.
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+1 416-920-2002
entrance at rear on McMurrich, 920 Yonge St Suite 117
Toronto Ontario M4W 3C7
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Veterinary Emergency Clinic
Toronto, Ontario
entrance at rear on McMurrich, 920 Yonge St Suite 117
Toronto Ontario M4W 3C7
General Info
The Veterinary Emergency Clinic in Toronto stands as a recognized entity among animal enthusiasts who pursue nearby veterinary assistance. The clinic’s strategic position in Ontario enables pet owners from surrounding areas to obtain regular veterinary services. Depending on the case service offerings might consist of routine checkups pet vaccinations early disease screenings and diagnostic consultations. Veterinary Emergency Clinic establishes an ordered and tranquil environment that reduces stress levels for both pets and their owners. The veterinary team throughout Toronto addresses an extensive range of medical needs which includes skin and coat concerns dental issues and mobility problems. The clinic possesses expertise in handling urgent medical issues such as infections and digestive changes despite the prevalence of wellness visits and preventive plans. The Veterinary Emergency Clinic serves as a critical resource for Ontario families facing challenging diagnoses and managing older pets with chronic conditions. Visitors frequently comment on the clinic’s communication approach which stands out as clear, kind and easily comprehensible. Pet owners experience increased confidence in their animal-related choices through this support system. A significant number of clients maintain long-term relationships due to their perception of consistent service delivery which enables trust-building over extended periods. The staff's expertise in both straightforward and intricate veterinary subjects enables them to effectively direct long-term animal healthcare management. Veterinary Emergency Clinic experiences ongoing expansion because increasing numbers of pet owners either settle in the Toronto area or seek nearby veterinary services. The clinic's role within the local pet community functions as a support system for networks of responsible ownership combined with attentive animal care. The established veterinary practice network in Ontario continues to serve as a dependable option for those seeking routine and emergency pet care services. The presence of a clinic such as Veterinary Emergency Clinic nearby often receives appreciation from residents living in Toronto and adjacent Ontario regions. A continuous demand for transparent and empathetic veterinary service exists among both new pet owners seeking guidance and longtime clients managing special conditions. This practice serves as a foundational element to achieve its critical communal function.
Popular Hours
Closed on Sunday
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Services
Cardiology
Dermatology
Neurology
Oncology
Ophthalmology
Surgery
Reviews
Bernardo Sironi Scheuermann
28 May 2024
Very irresponsible surgeon: Dr. DeGroot. Avoid!
Nadine
25 Feb 2022
I came here for a specialist visit with Dr. Mason who diagnosed my cat Max with a Ureter blockage. He advised to proceed with surgery was required to clear the blockage and advised to use the most ski...
I came here for a specialist visit with Dr. Mason who diagnosed my cat Max with a Ureter blockage. He advised to proceed with surgery was required to clear the blockage and advised to use the most skilled surgeon with lowest complication rate was Dr. Ringwood. I asked a MANY times about the chance of mortality and I was assured over and over that the only risk is anesthesia. PERIOD. Risks were ONE SINGLE revision surgery required as it's a small area they are working in. Given Max's strong clean bill of health aside of this, we agreed to proceed. Long story short Max went through THREE surgeries (PER THEIR RECOMMENDATION "if we don't, he will die") and was discharged to be euthanized at home. When I picked him up, his health was so deteriorated I knew it was inhumane to keep him alive any longer. He smelled of urine and feces, cried out in pain when he did try to poop, lost 40% body weight (why wasn't a feeding tube put in, was he being fed?). I knew due to the condition of his body, this was a fight that could no longer be fought anymore and it pained me to think how long he was in this condition given they had him for 2 weeks.
I was never given a consent form and after researching the surgery myself I read that SUB BYPASS is the best option for this situation given the success rate of the surgery and traditional ureter surgeries are RARELY performed anymore (It's always stents or subs). I questioned why SUB BYPASS wasn't suggested and I was told this is a salvage surgery. The real reason? I found out they never actually done a SUB BYPASS. Further more I asked them how many traditional ureter surgeries they done in the last 12 months, excluding Max, it was 2. Before when I asked about the skill level, they said Dr. Ringwood has done this surgery MANY times, countless where they couldn't give exact numbers. Does this sound like a specialist in the field? 2 surgeries in the last 12 months? Clearly Max's case was far more complicated than what Dr. Ringwood is able to do. We were told that he was the best, lowest complication rate and that he's done so many that they don't know the exact number but post death they admitted to only doing 2 aside from Max. Think about that. Isn't it a little misleading? Given COVID they also didn't let me see Max to make decisions and rarely allowed for ZOOM so I have no idea the care he was receiving but his notes after discharge also stated "Max removed his catheter" as if I believe that and one time that it was blocked... I was given a lot of misleading information. Dr. Ringwood is not only arrogant but rude. When he finally called me after the third surgery since I demanded a phone call. I understandably explained my disappointment given Max was in great health prior to him operating. His response was I needed a therapist. I was very polite so I was a little blind sided by this.
Canadian Veterinarians take an oath to promote animal health and well-being and to relieve suffering. I believe Max suffered the majority of his stay at VEC and they did surgeries that shouldn't have ever been done. I've tried to reach out to management but it doesn't seem they care to make any changes to their processes. ALWAYS demand numbers and don't let them rush you. VEC cost Max his life and has left a giant hole in my heart. Additionally, as I've mentioned to management, I recommend they send Dr. Ringwood for client communication courses. I don't care about what education you have, you have zero right to speak to a customer like that. I believe this was surgical error and misleading information. Dr. Ringwood, we blame you.
Dorothy de Val
27 Apr 2019
We were referred from the Etobicoke emergency clinic, where our kitten received excellent care from the sole vet on night duty. She was referred to VEC the next morning, where staff saw her immediatel...
We were referred from the Etobicoke emergency clinic, where our kitten received excellent care from the sole vet on night duty. She was referred to VEC the next morning, where staff saw her immediately on a triage basis and from then on the care of the cat and communication with us were fully professional and of excellent quality. Doctors and staff -well trained, courteous and efficient - were all kind and patient. At all times we were given full reports of the tests given and results. The neurologist's assistant and then the neurologist kept in good phone contact and gave full info re care. Our kitten was at death's door two days ago - very, very sick - and is now quiet but pretty near normal. I can't thank these doctors enough for the professional level of care and concern. This was a positive experience for us and our pet, and we are all extremely grateful.
Marcel Piconi
5 Jul 2018
Take your pet somewhere else! I waited for 3 hours so my cat could be seen by a vet. The cat had worms and I just needed the medication. After seeing the vet, other hour past by so I can get the medic...
Take your pet somewhere else! I waited for 3 hours so my cat could be seen by a vet. The cat had worms and I just needed the medication. After seeing the vet, other hour past by so I can get the medication and the vet didn’t even want to instruct me or apply the medication right away - probably because I didn’t agree with the 700 bux quote he initially proposed for the additional exams and other things. Interesting enough it took longer to get my bill when I made clear I wouldn’t pay for more than the consultation and the medication. Also, place was filthy and I think I got a couple fleas back home. Seriously, try other place!
Eddie Li
30 Jun 2018
A wonderful experience when we had to take our Ava in to see a specialist for stomach problems. The staffs and doctors were very helpful and experienced.
Parking can be expensive during weekdays ($1...
A wonderful experience when we had to take our Ava in to see a specialist for stomach problems. The staffs and doctors were very helpful and experienced.
Parking can be expensive during weekdays ($17) and there's no side street parking as it's filled up.
They're 24 hours emergency vet.
Chukwu Uzoruo
22 Jun 2018
The front staff (can’t recall her name) and Jackie are clearly one the most heartless and racist ‘professionals’ who I’ve met.
My wife and two young sons were seated quietly in the waiting area to p...
The front staff (can’t recall her name) and Jackie are clearly one the most heartless and racist ‘professionals’ who I’ve met.
My wife and two young sons were seated quietly in the waiting area to provide support for our brother in law.
He came out upset and crying while she was following closely behind him....intentionally badgering him to get a reaction. From what I was told, she told him that his dog was going to die and that he had a sign a release.
As he walked out, she leaned in to me, my wife and my two sons, pointed and said, “You! Get Out! You’re with him, so GET OUT!”
We haven’t said who we were or why we were there. We were just sitting down and waiting to hear what was happening. We could have been clients.
But she saw a black family in a room filled with others who were waiting and decided to kick us out without reason. We left.
My wife tried to get an explanation and asked about the dog and was berated by the front desk reception who told her that it wasn’t her job and to be quiet.
When we were outside, she came out with a form and insisted that he sign for a release. We asked about payment plans and she said that they were any and demanded that we be quiet because we’re not primary.
I really and truly hope that this in on camera as it will play out exactly as I had described.
Absolutely disgusted! As a fellow dog owner, I pray that no one would ever have to experience this and this woman should not be around people or animals!
My kids were mortified!
Cat Gra
13 Jun 2018
I thought I needed to put my dog down that night at the clinic. The employees were caring, and patient to be able to talk to a person that was very emotional to the situation. Unfortunately, vet bills...
I thought I needed to put my dog down that night at the clinic. The employees were caring, and patient to be able to talk to a person that was very emotional to the situation. Unfortunately, vet bills are inevitable. I highly recommend pet insurance.
Parise Levesque
11 Jun 2018
I just brought one of my dogs here for an abscessed anal gland. When I called, I was warned that it would be a "very, very, very" long wait. I said they were my only option, and the receptionist said ...
I just brought one of my dogs here for an abscessed anal gland. When I called, I was warned that it would be a "very, very, very" long wait. I said they were my only option, and the receptionist said "we just have to say that..." anyway, I got there and we were in and out in 3 hours which is nothing compared to what I was expecting. Especially since this particular dog has a trauma history and is terrified of the vet. They were patient and very helpful. They did whatever they could to keep my dog and I comfortable. She was sedated, abscess drained and then woken up. We got our antibiotics and pain meds. All things considered, I think I received good value for cost.
Brosedale
27 May 2018
We noticed there was something wrong with our cat’s eye around 11pm. It was quite swollen, secreting purulent discharge, and was squinting the one eye. Nothing else close to us was open late. After sp...
We noticed there was something wrong with our cat’s eye around 11pm. It was quite swollen, secreting purulent discharge, and was squinting the one eye. Nothing else close to us was open late. After speaking with the receptionist over the phone, she stated that “things could go sour quick” and that “we should definitely come in” so we did. It is an animal hospital and they use a triage system. There were a few animals that arrived while we were there that obviously needed care urgently which is completely understandable. But after waiting over 3 hours we noticed that several animals were being seen before us that had arrived long after we did. On one occasion, we overheard the vet tech talking to a patient, as they were leaving, saying “it’s nothing serious”. We were then told that it would be another 2 hours before seeing a vet. Obviously, they don’t know how to triage seeing as animals in stable condition were being bumped ahead of us while waiting approximately 1 hour. Also, the triage nurse said that our cats eye could potentially be bad enough that he could loose his eye. If it was that serious then why would it take over 5 hours to see a vet? Meanwhile dogs that had “the sniffles” or cats had discoloured skin were being seen after 1-2 hour wait time. Pretty sure that’s not right. Not sure if this was just a bad night for them or solely incompetence.
Ben Mossman
21 May 2018
Communication between front desk and the back is off sometimes but that's negligible with the level of care you receive. I'll bring my pets back here for all surgery/specialized care. Check in calls e...
Communication between front desk and the back is off sometimes but that's negligible with the level of care you receive. I'll bring my pets back here for all surgery/specialized care. Check in calls every day and no extra fee for staying late after procedure is done.
Destiny Bedwell
17 May 2018
Staff are calm which helps calm that stomach in a know feeling when your pet is sick. Open 24 hours. We are lucky to have this resource.
Elsa Chi
11 May 2018
Dog was sick. Long wait because of my dog's good metabolism. Lady at the front is not kind. Waited for two hours and was told that we would get a call once it is almost my dog's turn. When we got the ...
Dog was sick. Long wait because of my dog's good metabolism. Lady at the front is not kind. Waited for two hours and was told that we would get a call once it is almost my dog's turn. When we got the call, lady asked us if we were still going and we said yes. She restarted our time. Also, there is no free parking and parking was really expensive.
Stuart McVean
18 Apr 2018
Dr Weisglass and the entire staff were very supportive and professional during our visit to the clinic. They understood our concerns and responded positively with a program of care for our dog that s...
Dr Weisglass and the entire staff were very supportive and professional during our visit to the clinic. They understood our concerns and responded positively with a program of care for our dog that seems to be working very well. I have no hesitation in recommending the clinic to any pet owner .
Natalie Kiparisas
24 Mar 2018
Thank you so much for the care of our Ouzo!
From the time we called to inquire about bringing him in until we left the receptionists, techs and Dr's were so comforting and quick in getting him treate...
Thank you so much for the care of our Ouzo!
From the time we called to inquire about bringing him in until we left the receptionists, techs and Dr's were so comforting and quick in getting him treated and cleaned up.
In total it took 4 hours to get us in and out, but given it is an Emergency clinic we were ok with the wait. There were other animals already in their care that were in worse shape than our guy and therefore in need of their care before us. In addition there were other animals that came in after us requiring more urgent care.
The visit costs about $145 but the cost is inclusive of a regular vet visit and an emergency fee. If your animal is in need then the additional emergency fee is definitely worth the expense. The fact that a DVM is available at all hours of the day and willing to take care of our animal is the convenience of paying this fee. Plus it is busy, it is Toronto after all!
The time and $$ were worth it to clean up our bite and have a sense of relief that with the antibiotics he would be fine.
Thanks again for making us feel so comfortable!
Jake Cormack
5 Feb 2018
I brought my sugar glider in yesterday, they dont normally deal with sugar gliders but it was an emergency. We were seen quickly and i firmly believe my pet is alive today because of this place. They ...
I brought my sugar glider in yesterday, they dont normally deal with sugar gliders but it was an emergency. We were seen quickly and i firmly believe my pet is alive today because of this place. They did everything they could and i was able to see a more specialized vet today for a better check-up. Despite not normally dealing with these animals they took the right steps and i would be confident recommending anyone with pets to this place.
Josie De Angelis
20 Jan 2018
I had to rush my 5 month old puppy to VEC with severe breathing problems. Turns out he has pneumonia. Everyone here from the receptionists to the technicians and doctors were truly amazing. My pupp...
I had to rush my 5 month old puppy to VEC with severe breathing problems. Turns out he has pneumonia. Everyone here from the receptionists to the technicians and doctors were truly amazing. My puppy got the best care. Everyone loved him. They were with me every step of the way to ease my stress. I have yet to see better care than this hospital. 5 * for me indeed!!
Anny M
16 May 2017
Great service provided by the vet on the night of the emergency, but because there were no savvy rabbit vets available, my rabbit still passed away the day after. Not their fault, but I wished they ha...
Great service provided by the vet on the night of the emergency, but because there were no savvy rabbit vets available, my rabbit still passed away the day after. Not their fault, but I wished they had more rabbit savvy doctors on site.
Carmell Bornau
16 May 2017
The staff at VEC were efficient and effective. The vet, Dr. Claudia Boucher, was very holistic in her practice. Her knowledge and ability to communicate/empathize with us enabled us to engage in a con...
The staff at VEC were efficient and effective. The vet, Dr. Claudia Boucher, was very holistic in her practice. Her knowledge and ability to communicate/empathize with us enabled us to engage in a conversation that ensured that the optimal plan of care was collaborated for my dog, Moose. Thank you Dr. Claudia Boucher.
Brent Lindhurst
15 Apr 2017
Worth the drive from the country. They have every technology to help save your pup and the experience and education to properly use them. The staff is incredibly compassionate. Highly recommended.
Juria Shu
2 Mar 2017
Great doctors with loaded knowledge and caring for pets. Staff is trying their best to be nice but obvious too tired from 24/7 shift and has an attitude and not patient while helping. Location smells ...
Great doctors with loaded knowledge and caring for pets. Staff is trying their best to be nice but obvious too tired from 24/7 shift and has an attitude and not patient while helping. Location smells and kinda dark and messy even though I see cleaning person coming out and cleaning. If this is the only choice for your pets' emergency or referral then it's good but if you have another choice maybe that would be better.
Rachael Hargan
24 Feb 2017
This clinic is amazing. The staff are so empathetic and knowledgeable and it is such a welcoming environment
Tanya Dussiaume
22 Feb 2017
We brought our chihuahua Franklin to remove his problem teeth, and they were absolutely phenomenal. The doctor was knowledgeable and friendly, leaving is confident that we were leaving our little guy...
We brought our chihuahua Franklin to remove his problem teeth, and they were absolutely phenomenal. The doctor was knowledgeable and friendly, leaving is confident that we were leaving our little guy in capable hands. The rest of the staff was equally friendly, as well as professional. It's obvious that everyone there genuinely cares about every pet that comes through their doors.
Tina Gooding
10 Feb 2017
I took my Boston terrier cross, Babe, there today for a cardiac consult. They were friendly and professional and I got the answers that I needed. I would recommend this place to anyone who needs emerg...
I took my Boston terrier cross, Babe, there today for a cardiac consult. They were friendly and professional and I got the answers that I needed. I would recommend this place to anyone who needs emergency care or in-depth diagnostics.
Tara Shelton
5 Feb 2017
This place is just filled with super, professional carers. When my first dog had to be put down, they did all they could first, but so lovingly had to tell me it was the best thing to release her from...
This place is just filled with super, professional carers. When my first dog had to be put down, they did all they could first, but so lovingly had to tell me it was the best thing to release her from pain, whch I couldn't see through my broken heart at the time. The vet that helped us felt like a family friend, he was so genuine and attentive, and gave us all the time and information we asked of him. I have since used them for an emergency for my very special 2nd dog Mauly, and I feel so lucky to have had them available when she hurt her back last night. Such a wealth of knowledge, dedicated to helping animals at the highest level in our times of stress. Thank you VEC!!!!!
Jaryd Hunter
3 Feb 2017
They saved my cats life! He had a urinary blockage. We found him in agony around midnight so we rushed him here and if they were not open he would be dead. Expensive because it's 24 hours and the best...
They saved my cats life! He had a urinary blockage. We found him in agony around midnight so we rushed him here and if they were not open he would be dead. Expensive because it's 24 hours and the best possible care, but they are everything you want when you need emergency vet services.
Bbg Gray
27 Jan 2017
My best friend Barley was recently diagnosed with epilepsy. The team at the VEC have been truly amazing. While it remains to be quite frightening, the compassion, treatment, education, level of ser...
My best friend Barley was recently diagnosed with epilepsy. The team at the VEC have been truly amazing. While it remains to be quite frightening, the compassion, treatment, education, level of service and balanced approach that Barley and I are receiving from the people at the VEC is truly fantastic.
Ryan Gonsalves
21 Jan 2017
Seriously a rip off. We waited 5 hrs to see the vet and then paid $500 for them to do tests that was pointless. We took ours to Blue Cross the next day and was happy with their test and results.
Joanne Spackman
18 Jan 2017
Took Gracie my dachshund to see Dr. Kilburn at VEC for a back issue. The staff from the moment we walked in until the moment we left were awesome. Seeing Dr. Kilburn (the best of the best) put me at...
Took Gracie my dachshund to see Dr. Kilburn at VEC for a back issue. The staff from the moment we walked in until the moment we left were awesome. Seeing Dr. Kilburn (the best of the best) put me at ease going forward with Gracie's condition. An intern also assisted but I didn't get her name, was also very knowledgeable and calming. Thank you all for being there for our pets when we need you the most.
Drakaina
5 Jan 2017
The VEC saved my 12 years old shiba from a pyometra. This was the scariest experience I have ever been through, never felt so helpless in my life. I was a mess, I thought my baby girl was gonna leave ...
The VEC saved my 12 years old shiba from a pyometra. This was the scariest experience I have ever been through, never felt so helpless in my life. I was a mess, I thought my baby girl was gonna leave us for good. Everyone at VEC was kind and fantastic, you can truly see they love the animals in their care. The receptionists, the vet techs, the doctors.. Everyone was flawless and took an amazing care of Beltane. We dropped her off on Monday and we were able to take her home tonight and, aside from showing signs of being heavily medicated (and a little pissed that we "abandoned" her with strangers), her eyes are "smiling". Thank you everyone for saving our baby girl and remaining patient as anxiety consumed me
Fumika Burton
8 Dec 2016
I experienced a very awful and very disappointing service at VEC. The following information describes nostril issues for pugs. My 8month old pug has mild stenotic nares, he doesn't have any serious ...
I experienced a very awful and very disappointing service at VEC. The following information describes nostril issues for pugs. My 8month old pug has mild stenotic nares, he doesn't have any serious breasting issue now, but if I can do anything to prevent his breasting issue in his future, especially when he is neutered , I would do it. That is good timing for a young dog, so I would try it together. My regular vet can't do the surgery, so my Vet referred me to Dr. L at VEC , so I made an appointment and visited the VEC for first consultation today. First ,a nurse ,but I am not sure who she was, asked me couple questions about my dog. She asked me another health concerns, so I told my dog scratches his ear sometimes even though I clean his ears every week, so I worried a little too. And then she took my dog to another room for a physical check up. I guess Dr L saw my dog too. in around 15mi, Dr L came back and talked with me. I am not expert, but I already study few types of surgery about nostrils, so I knew about a few surgery. Basically he explained the same information to me. He didn't mention any serious concerns, just my dog's outward appearance , but he was not sure before he checked inside my dog's throat. However he never touched my dog and did a proper examination in front of me. He just stood and talked to me. probably less than 10mi? This is so weird and very uncomfortable.He supposed to touch and do a proper examination. He was not thoughtful and didn't show any interest in helping my dog. He used to have similar case with another dog, so he could tell me about a previous case or another case. But Nothing! He doesn't give me any valuable information about his nostrils. also I asked a small concern about my dog scratching his ear often. It was not a big deal and a quick easy check up. I asked him can you check him now? However, he didn't and said next time. I felt really uncomfortable and upset. After that another lady brought two quotes. of course both quotes are very expensive. one of is $3500 who want to trust unhelping Dr and asked expensive surgery for my dog? And I waited 30minutes. They charged me $165 plus tax for a meaningless and very uncomfortable consultation.
Eugene Astapov
25 Oct 2016
I extremely appreciate the effort of the staff. My dog was in the intensive care unit for 4 days. Unfortunately she did not make, but the staff made every possible effort to make my dog feel good and ...
I extremely appreciate the effort of the staff. My dog was in the intensive care unit for 4 days. Unfortunately she did not make, but the staff made every possible effort to make my dog feel good and to save her life. I know that treatment sometimes fails, especially in the most difficult cases, but I know that this clinic will make every effort to save your pet. If I were to get another pet one day, this will be the primary choice for the care of my pet.
I would like to particularly thank the technician Oscar, who absolutely made sure to care for my dog like she was his own. Thank you VEC.
Alexia Sasha Bautista
23 Oct 2016
I can't begin to thank Dr. Zaheer & the rest of the VEC team for the wonderful, professional care they gave my dog over the last 2 days. They were so thorough and brutally honest with what we were up ...
I can't begin to thank Dr. Zaheer & the rest of the VEC team for the wonderful, professional care they gave my dog over the last 2 days. They were so thorough and brutally honest with what we were up against. Thankfully, she's out of the woods for now (with far more to still go) - all because of these guys. Thank you, thank you, THANK YOU! <3
Deborah Kuo
8 Oct 2016
I don't prefer going to this location for pet emergencies because of the potential wait time and the distance and commute. I also was not pleased with the bedside manner of one of the vets we visited ...
I don't prefer going to this location for pet emergencies because of the potential wait time and the distance and commute. I also was not pleased with the bedside manner of one of the vets we visited there. I took my young adult cat in who was having minor complications with the respiratory infection that resulted in some secondary eye infections. Not knowing what was "normal", seeing blood leak from his eyes made me very uncomfortable. Yes, it was a minor issue since he wasn't bleeding out or anything like that. But I would say anyone who saw blood coming out unexpectedly to be naturally concerned. Her attitude was unconcerned and I felt rushed and as if I was wasting her time. I have never seen her otherwise so have no reason to give her any reason to act as such. I understand that this is medical care but in this case, we pay out of pocket so to an extent, I expect to have appropriate customer service! I would not criticize that she is not knowledgeable or rude or anything like that... she's not. But I certainly wouldn't prefer to see her again with my pets--especially in an emergency situation where we were likely emotionally charged.
I've taken other pets here and even had my childhood cat put down here because she was doing so badly. We've spent a lot of money here at some point. Thing is though, with the way the staff seem to be, and the wait times (lots of people go!) and the commute there... I would rather just not go; there are more negatives weighing on going here than not. I would prefer to go to the after hours clinic that's close to me and not nearly as busy. Their doctors are also all super nice.
In short, I would recommend this location if it's close to you and you have a pet emergency (because everyone is clearly qualified) but otherwise, I don't have a lot of positive things to say about my experiences and would choose to go elsewhere with my pets and money.
Leigha April
7 Oct 2016
Thanks so much to the VEC for the wonderful care they've provided our Finley...Last January Finley had to be hospitalized overnight. Everyone at the VEC from the receptionists to the vet techs to the ...
Thanks so much to the VEC for the wonderful care they've provided our Finley...Last January Finley had to be hospitalized overnight. Everyone at the VEC from the receptionists to the vet techs to the specialists were so supportive and knowledgeable. A few months ago Finley also had a biopsy at the VEC and his stitches healed beautifully. By the time we got back home he was ready to play. Every detail of the procedure was explained to us patiently and we were kept informed throughout.
Patricia Reb
14 Sep 2016
We could not be more pleased with the care that our cat received. We rushed him in with a medical emergency and from our first moment there until his discharge, we received excellent care. The entire ...
We could not be more pleased with the care that our cat received. We rushed him in with a medical emergency and from our first moment there until his discharge, we received excellent care. The entire team from Veterinarians to the Vet techs were superb !! Everyone was extremely compassionate and explained everything to us in detail. No pressure or 'selling' of unnecessary tests. We were given options and they were extremely considerate of the expense that we were incurring. We were called at home with updates and our long list of questions were answered in detail. We are grateful to everyone for the care they gave. I would highly recommend this clinic. Buster says THANK YOU !!
Megan Danielle Friedheim
2 Sep 2016
Our story at the VEC didn't end the way we wanted- BUT, it was through no lack of love, thoughtfulness, collaborating, thinking, and trying on the part of the VEC. We arrived to Dr. Cochrane as a refe...
Our story at the VEC didn't end the way we wanted- BUT, it was through no lack of love, thoughtfulness, collaborating, thinking, and trying on the part of the VEC. We arrived to Dr. Cochrane as a referral and in our 3 visits, she took the most gentle and kind care of our Lola Bean the Pug. She stayed in great contact with us and it was very apparent that she was working every angle possible to figure out our mystery girl. In the end, we had to say the most unexpected "see you another time" of our lives- but Susan made our awful choice a bit easier. She cared for Lola (and us) in the most sensitive and loving way, we will be FOREVER thankful. An additional thank you to the amazing front staff who set up triage for us when needed and helped me the day I came to take Lola *home* for the last time- it takes special people to handle my special brand of waiting room breakdown, and they did. Thank you all again for the support & care we received. -The Friedheims
Jacqueline S.
16 Feb 2016
I have had to say heart-crushing goodbyes to two of my beloved cats at VEC - my soul-mate Jessie, who had a blood clot that blocked the flow of blood to her hind legs nearly 10 years ago, and then thi...
I have had to say heart-crushing goodbyes to two of my beloved cats at VEC - my soul-mate Jessie, who had a blood clot that blocked the flow of blood to her hind legs nearly 10 years ago, and then this past November my sweet little Lily, who likely had a cancerous tumour rupture in her abdomen. In both cases they crashed suddenly, and were in critical condition when we arrived. The entire team is highly compassionate, efficient, skilled, and caring and my girls were whisked to the back as soon as I arrived. I know that they had their best chance of surviving at VEC, and if the team there couldn't save them, no one could. The cost was completely reasonable for emergency care - Jessie's care cost more, since she hung on for two days, as we did everything we could to save her. Lily sadly passed away soon after we arrived, after a valiant resuscitation attempt. From the diagnostics the team was able to perform before she passed away, the doctors were able to give us some answers that set our hearts at ease - and the cost of the entire visit was less than the deductible on my pet insurance. I also took my cat Gingerbread to VEC when she suddenly lost her ability to walk properly and was referred by my regular vet. Two neurologists examined her separately, since her case was odd, and the primary neurologist walked me through a number of potential explanations and a range of tests that we could conduct to investigate them. She prepared a comprehensive potential treatment plan that would have cost thousands of dollars, but recommended that I not proceed with it right away. I was scared after losing my other girls, but she let me know that if it was her cat she would take her home and observe her for a day or two before proceeding with invasive tests like a spinal tap. That's what we ended up doing, and two days later, Gingerbread was fine - and her bill was 1/10th what it could have been (and I would have been willing to pay!) if we had proceeded with the full set of tests. That's the sign of a vet that puts pets and their owners first.The VEC will always be my first choice if my pets have an emergency.
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