Oh man, so many concerns about this hospital. The vet is so self-righteous. The vet puts on the appearance of caring and concern for our dog, but it is obvious that her actions are motivated by money. The vet was constantly suggesting we bring the dog in for a follow-up to make sure everything was "fine" when simply asking us about how our dog was doing would suffice. Our dog is like our child, we love her and care for her, we know when something is wrong. Why not just ask us? Why suggest she come in and then charge us for said check-up when the "treatment" was working? The clinic also withheld our dogs medical history. We tried to get it from the staff but they kept spouting claims of "we can't give you your dogs history for liability reasons" and "only the vet can release this information." We then called the College of Veterinarians of Ontario and confirmed with them that vets must release our pets medical history to us, sure, they can charge us some administration fee, but they have no right to hold it or make such bogus claims about liability. Since the staff wouldn't give us our dogs medical history until the vet came in I asked them to just have the vet email it to us and told them that we did NOT want to speak to the vet. Of course, they didn't respect our wishes and the vet called us and attacked US because we were telling the staff the facts given by the College of Veterinarians of Ontario. It seemed like the vet was putting on a self-righteous show for her staff. Our dog has a problem with one of her tear ducts, it doesn't produce tears. Our previous vet gave us some specific medication to deal with this problem. After coming to rogue river, the vet changed the medication. We purchased some from them but the vet told us we can pick-up this medication from shoppers drug mart. In March of 2017 we told them what shoppers told us, that this product was discontinued by the manufacturer. The vet did not believe our claims and for 4 months kept disagreeing with us and telling us that we were wrong. Then when we finally got our medical history from our dog we noticed a discrepancy in the file. It claimed that in March of 2017 they noted that the product was discontinued. So they kept pushing us to get a product that they knew was discontinued or they edited the file to show this afterwards? There are many discrepancies in the medical history, notes that suggest the vet was telling us how to administer our dogs medication, when in reality she didn't tell us these things in person. We followed the instructions given to us by our previous vet. Read Less

Least personable Vet I have ever dealt with. Confrontational and non-competitive in terms of service/fees, also enjoys patronizing her customers and prescribing ineffective medication for your pets to rack up the bill. I will never take my pet here again, let this serve as a warning to others. Read Less

The best veterinary clinic, Doctor Campolongo and all the staff are awesome. Sparky is always taken such good care of when he arrives. When we go away Sparky always stays at Spa Campolongo ( as we like to call it, after Doctor Susan) I never have a worry about Sparky he is always looked after so well by all the lovely people who work at Rouge River Animal Hospital. Not only a great Veterinarian Clinic but a wonderful place to board your pet as well. :) Read Less

I have been taking my two pugs Jake and Bitzy to Dr Campolongo for 10 years. I have to say Dr C. is the best of the best. My two dogs have the best care around. Dr. C staff is on top of everything, also so helpful. Dr Campolomgo doesn't fool around with .the care of my two dogs . I just love going there, the staff makes me feel so comfortable.  Thank you Dr Campolongo and staff Sheila Billings Read Less

This Doc does not mess around! She reminds me of Sue Sylvester from Glee with the medical prowess of Dr. Gregory House. This lady is exceptionally talented, smart, caring... very very blunt, but she always has the best interest for my dog Chewy. It's her complete no B.S honesty that I admire most. She provides the best advice, and I totally recommend her if you live in Markham. Also, the clinic staff is super nice and professional, and the clinic is always spotless! Thank you Dr. Susan! Read Less