Normally, Bertie and I have a pretty positive experience here. They are quick to accommodate and have great hours. One thing that is a challenge is that every time we have been in, in the previous two years, we haven’t seen the same vet. So, it is difficult to develop a trusting relationship. I find the manner of the vets inconsistent - never unpleasant but sometimes lacking something. Here is an example: Today at the clinic, I brought Bertie in for an eye exam because I believed she had a bacterial infection. They accommodated me in the morning for a 1pm appointment which was great. The reception was very friendly. However, when I got there, unfortunately the vet on call did not introduce himself when he came into the exam room. He was pleasant and patient with Bertie, who was very nervous about having a light shone into her eyes, etc. However, I felt like he was too persistent in trying to make her do something that was making her extremely anxious and, it seemed, for little benefit. He also wanted to check for scratches on her eye using flourscein, even after I told him the discharge and redness in her left eye had spread to both eyes in one day. He was not communicative. I was uncomfortable, not wanting to undermine but also wanting to advocate for my dog. In the end, she was prescribed eye drops for a bacterial infection. I was charged $80 for the exam, $35 for the flourscein, $46 for the drops plus tax. It was roughly $185 and the only real benefit were the eye drops. I understand that there is a standard of practice, and certain protocols that need to be followed, but when it is fee for service operation there are a few expectations I have as a client a) if there are exam costs associated with the visit they need to be communicated to the client beforehand and b) know when to stop... why are you holding my dog down forcefully to put flourscein and a light in her eye, when I have communicated the issue and the discharge and redness are evident? After this visit, I just felt taken advantage of and I honestly don’t feel good about going back. It is too bad because my impression to this point has been more positive than this. I realize vets need to make a living - and I don’t resent that. However, I felt like we were taken for as much money as they could get from us, and that doesn’t sit right. I hope that management reads this review, and takes my feedback into consideration. - Bertie’s Mom. Read Less

Great experience - friendly and knowledgeable staff. I called them on a Sunday because my dog was exhibiting abnormal behaviour, with several alarming symptoms. We were given an appointment in 30 minutes from when we called. We waited an additional 15 minutes, but considering we were a walk-in, totally understandable. The vet was great, super professional and detailed with her diagnosis and explanation. I would definitely recommend this animal hospital for regular visits and definitely for emergency care. Read Less

Clappison’s has take. Great care of our pets over many years. From daily phone calls from the vet to check on a dog who ate chicken wings to compassionate advice at the end of our beloved cat’s life, we’ve really appreciated how our pets have been cared for. Read Less

Would give no stars if possible. Had a dying rabbit in need of euthanasia asap and was denied. She did not require an exam, she just needed help crossing the bridge. Any clinic who denies an animal in need and will allow to suffer will not be supported by me. There are no other clinics in the area open weekends who treat rabbits. Read Less

I've always had an amazing experience here with taking my cat for nail clippings. The staff are very nurturing and patient and I feel like my cat is in great hands. I'd recommend this to anyone who has furry friends! Read Less

Moved to Burlington last year and have been looking for a Veterinarian before it is time for our cats annual shots.  It's a hard decision when you have to change vets.  We saw Clappison Animal Hospital online and also when we were at Terra Gardens right next door.  We decided to just walk in and ask some questions about their services.  We were very impressed with the greeting we received from the very friendly  staff and the offer to show us through the facility right then and there. I had worked at Veterinary offices and at a Animal Shelter for over 29 years and I know what I want for my pet.  I was not disappointed.  Clean, well organized and informative.  Lots of good information.  It also smelled great!  Brought back lots of memories.Looking forward to our first check-up and have confidence that if we have an emergency we know where to go! Read Less

Pet boarding, doggie daycare and grooming! Excellent vets & staff with very reasonable prices. They sell nutritious pet foods and supplements and also have emergency services! What's not to love about this one stop shop? Ok maybe just location, but that's it :) Read Less

The staff and Dr Barrett are excellent, my dog got her tail caught in a door. They saw us immediately, we were not patients there. Bella was bleeding, they sedated her, cleaned up her wound, stayed after hours to help us. Read Less

I've been taking my Mastiffs here for years. My favorite vet for them is Chris. He's not even slightly bothered by their large size. Having worked with horses probably helps! I've had 30 Mastiffs (two separate litters+parents) in his care and they've all flourished. Spays, neuters, tail docking, cuts, scrapes, ear infections, growing pains...... I've gone through it all and this is my favorite clinic by far. Read Less

I have been to Clappisons a few times now and could not be happier with the care my dogs have received! All the staff are friendly and professional. Dr Barrett really took her time and answered all of my questions even though I was only there for a routine appointment. The respect and love all staff have for the animals is noticeable as soon as you walk in the door. I would highly recommend clappison's and am so happy to have found people I trust with my pets! Read Less

Been going to Claps 16-18 years now, I can't say enough about the staff these girls I adore Mel,Bobbi Lee, too many to list. Dr.Steve is amazing, dr.Hamilton same just a great group of honest, down to earth people .... Read Less

We have been taking our cats to see Christine and Dr. Steve for the last 5 years. They have both been very helpful even fitting us in for an unscheduled appointment on Friday night when we were in a panic over a mini emergency. Great service and value. Read Less

Will never go anywhere else!! The caring, informative staff at Clappison Animal Hospital have treated 3 of my pets in the last three months and they really make you feel like family. They walk you through everything you need to know to help your furry friends get healthy and stay healthy at home! Read Less

Great introduction so far. We had troubles with our previous vet clinic with our dog and Dr. Longridge has been nothing but caring and compassionate. Look forward to bringing the rest of the troops to visit him in the near future. Thank you! Read Less