I was not really sure about the vets as this was my first time having to deal with a lizard vet and to my surprise they worked with me and they are really good with animals I would recommend this vet to any one and their pricing are affordable Read Less

I have brought all three of my little guys to WWAH. All have been extremely positive experiences. Yesterday, I had to bring my dog in due to an allergic reaction to his medication. They were absolutely fantastic with him, and kept him calm and happy throughout the day. I highly recommend bringing your pets here! Read Less

I originally sought out Waterloo West due to some trouble with one of my birds. They were amazing with him, always keeping me informed, and you could generally tell they cared. We now use them for all our birds and our new puppy. I'd have no problem recommending them to anyone. Read Less

Had a emergency today with my chihuahua and they took me right in and took a look at him and made me feel 100%better he was ok. I would totally recommend them to anyone in the area needing emergency help. Read Less

They prescribed my hedgehog the wrong medications and diagnosed with her with something that she did not have and my hedgehog ended up passing away because of it. I am extremely heartbroken because of this vet. Absolutely unacceptable. They over charge and are extremely rude. They are the only small animal hospital but next time I get a pet, I am going to Guelph. I wish I could give 0 stars. Absolutely terrible experience. Do not come here if you love your pet. Read Less

These lovely folks always treat me and my dog with the utmost respect and professionalism. All the vets and technicians are wonderful and treat my dog with a gentle touch. Their grooming services are amazing, and their 'express cut' service is invaluable as my dog isn't the best in cages/crates. Out of all the veterinarians we've been to, they are far and away the best. Read Less

Our cat was sick this past week so we took him in and they were very gentle and would never handle him without asking first. When they wanted to do some blood work, they always asked and gave us the quote first for us to look over and okay it. I did find, at times, it was a bit difficult to understand the vets due to their strong accent but all in all, I wouldn't let that deter my decision to take my pet to them. And although the cost of the visits, the tests and the meds can be expensive, you can't put a price on your pet, they are family. Read Less

Melanie and the crew at WWAH are absolutely amazing. They saved my dogs life and are by far the best animal hospital in the tri cities. Cannot say enough good things about everyone that works there. I love this practice. Professional, understanding and efficient. 5/5 Read Less

My experience with the Waterloo West Animal Hospital has been nothing but phenomenal. I first came here in November of 2016 with my bearded dragon in an emergency situation. I called first to ensure they were well equipped to handle reptiles and sure enough they were. Although my bearded dragon did not make it; the team was exceptionally kind, empathetic, comforting and did not rush me out once she passed. I have been here on other occasions since with both my cat and puppy. The service continues to be exceptional with calls from staff to check in after visits and reminders about upcoming treatments/vaccines. I would recommend the Waterloo West Animal Hospital to anyone who is a new pet parent, needing a second opinion, or simply wishing to change veterinarians. Read Less

We started to bring our little Savannah there. She is a liver shunt dog. Right away he knew what to do and gave us the perfect diet and meds to keep her alive. We also brought our Zoe there she has severe allergy and was already on the Hypoallergenic food. She gets flair ups twice a year.. We where previously taking our pets to another vet. Now that Dr Mahboob is looking after them we will never go back to our previous vet. The staff is wonderful and compassionate Love love them so much. Read Less

Been here three times now, all of the staff are very caring, understanding, and gentle. It's a very stress-free place to be (unlike human doctor's clinics). Very happy with the service and their hours! Read Less

Been here three times now, all of the staff are very caring, understanding, and gentle. It's a very stress-free place to be (unlike human doctor's clinics). Very happy with the service and their hours! Read Less

This clinic did a fantastic spay on my rabbit. Thank you for taking my many calls after hours to sort out why she wasn't eating after. Price was fair. I will recommend this clinic. Please note this spay was done about 3 years ago. Read Less

I wasted $80 bucks here for NOTHING. My dog got a stick caught in her mouth or throat and I wasn't sure so I brought her in to be looked at of course. He examined her mouth and said that there was nothing in there and that it likely went back into her throat/ esophagus and that her mouth itself had nothing visible. He did NOT even take her temperature!! Well, going to my regular vet showed that there was in fact a puncture wound at the bottom left side of her tongue and that she definitely had a fever! I declined the Xrays he tried to get me to do here because I wanted a second, thorough opinion and was happy that she could get into the regular place we take the pets to. The only thing he did for my dog that was helpful was provide anti-inflammatory pain meds which relieved my babies fever that he didnt even tell us she had! I am glad that the second vet we went to was able to properly examine her mouth and had absolutely no issue with moving her tongue around, poking around at her teeth, etc. I declined all the Xrays at this vet clinic and am having my regular vet carry through with the rest of the procedures that she needs to have done including X-rays and surgery since I trust them a lot more. $80 to pay to not even have her temperature taken is ridiculous, she had to suffer all that night and then he got annoyed with us when we declined all the different antibiotics he recommended because we did not feel that she was very well looked at or that the staff really cared at all what happened to her. The only reason I am not giving a 1 star rating is because the anti-inflammatory pain meds has helped with the swelling a little, so at least that was not a waste of my money. I wish I could get my exam fee reimbursed since it was not a proper exam, and put that towards the thousands of dollars her surgery is going to cost, but I really doubt that will happen.Read Less

Very courteous, empathetic, hardworking and helpful staff. The veterinarians are through and friendly as well. I thought it was especially sweet when Melissa called to follow-up on my pup the next day. Read Less

I went there with an emergency after another vet had mistakenly told me nothing was wrong. They knew the problem immediately after a physical exam and gave him treatment right away. There were severe complications afterwards but they were patient and fair. They always kept me informed. To solve the case, they brought in a specialist. What I really appreciate is that they really seem to care about your pet. They welcome you and listen to your concerns whole-heartedly. The vet techs are also supportive and you can tell everyone is hardworking. Thank you for saving Shadow. Read Less

We bring the animals from Little Friends Rescue here, as well as my personal bunnies, and we've never found a better veterinarian. As one of the leading rat experts in Ontario I highly recommend rat people to Dr. Mahboob. His knowledge is incredible and all of the staff at this clinic have always treated us with kindness and respect. WWAH helps save the lives of many rescued small animals and we are so very grateful! Read Less

I have been a client of Waterloo West for well over 10 years and I continue to be impressed with their knowledge, efficiency and skill. However I continue to be most impressed with their compassion and attachment to my pets and myself. The staff are honest and supportive, have been willing to work with me and take the time to explain anything I don't understand in order to help me support my animals. Read Less

About 2 weeks ago i had to bring my cat in who needed emergency surgery to drain an abscess on her head. I have been extremely happy with the service I have received from the vets and staff from this hospital. They did a great job with my kitty who just got her cone off this past Tuesday and is once again a happy kitty. I would definitely recommend them, and plan on using them in the future for all my veterinary needs. Read Less

Dr. Tahir Mahboob and amazing staff are great, friendly and sincere. I highly recommend Dr. Tahir Mahboob. Dr. Tahir Mahboob has gone out of his way to treat my sugar glider (Rocket) and neuter both my male gliders (Tails and Sonic) What is so amazing is sugar gliders are a marsupial which makes them different from any other pet and harder to treat. Thank you Diana Read Less

Our cat became very ill from a urinary blockage. With the help of the veterinarian and techs, he is now fully recovered. They are open later at night han any other vet I've seen, which works with my schedule. They are willing and able to help you. We asked for help giving our cat pills. They told us to come in, and showed us how to properly pill a cat, no cost to us. Around a great vet! Shadow is now their regular customer! Read Less

The amazing Vets and Vet Techs at Waterloo West saved our Great Danes life. Our beloved Titan may not be with us right now, if they hadn't reacted the way the did with his condition. They have always been very open and honest, and throughout the years, all our animals have always been shown respect and compassion from the people who work there. We thank you a million times over. Read Less

My sweet Helmet was hit by a car, and Dr. Makkapati was beautiful with her. After careful treatment and heartbreaking choices, she made a home visit to help us let our girl fall asleep in the comfort of her own home. A vet with compassion is worth everything to anyone that loves their furry family. Thank you to everyone at Waterloo West that was a part of Helmets last chapter. You made her feel safe. Read Less