Animal Emergency Clinic Of Durham Region
Whitby, Ontario
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General Info
The Animal Emergency Clinic of Durham is an after hours emergency facility for family pets.
We are open from 7 pm to 8 am weekdays and 24 hours weekends and holidays.
We are open from 7 pm to 8 am weekdays and 24 hours weekends and holidays.
Team
Kristin McCully
Veterinarian
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Reviews
Sarah
3 Aug 2021
REPORT
I have taken both my dogs here on separate occasions, and each time was an utter disappointment. This time around, my dog was in for vomiting blood for 2 days. It's unfortunately a holiday, so I did n...
I have taken both my dogs here on separate occasions, and each time was an utter disappointment. This time around, my dog was in for vomiting blood for 2 days. It's unfortunately a holiday, so I did not have many options. They took him in and advised I should go home and wait for a phone call from a vet once they've assessed him. 4 hours go by, and no update given whatsoever. I decided to call for myself, only to realize reception had no idea what my dog's name is (whether this is a coincidence or not due to volume of patients, I'm still not surprised). They made it clear my dog was "stable" and that other animals visiting the hospital were taking priority over him. When asked what they were doing to monitor him, they were not able to give me any update other than he has blankets and water. I decided after 6 hours of my dog being left in this hospital and not being seen by a vet, it was time to pick him up as clearly his status was not "emergent" and other animals need to take priority. With their Covid-19 restrictions, they were not clear on how they to hand off of your pets. When trying to get my dog back, one of their staff proceeded to yell at myself and mother over entering the vestibule (both wearing masks) when the staff member was clearly struggling to control my well-behaved 8 year old dog. I received little to no customer service or reassurance that my dog was in good hands. Even after picking my dog up I received ZERO update or status on how he actually was for the entire SIX HOURS he was there. I highly suggest if your animal is stable enough, I would drive to another emergency vet clinic. I am an advocate for all veterinarians, and understand their job is not easy in the slightest, especially since my dog alone has had a multitude of health issues in the past and present. However, this hospital and their staff lack basic customer service skills and compassion towards owners and animals of any kind.
Response from Animal Emergency Clinic Of Durham Region
5 Aug 2021
We are sorry to hear your feel this way, Sarah. We would like the opportunity to address this your concerns further. Our Practice Manager can be reached at [email protected]. Thank you.
Lynn K.
13 Jun 2019
REPORT
Let me tell you our horror story about this place...Worst place ever to take your beloved pet....i guess people who took there beloved' pets there were not liked as much by the vet Ashley Cook as my c...
Let me tell you our horror story about this place...Worst place ever to take your beloved pet....i guess people who took there beloved' pets there were not liked as much by the vet Ashley Cook as my cat Tigger was My cat was taken there on June 2nd as she was pregnant and was having complications in delivering her kittens and the vet had to do a procedure on her as her kittens had died inside. Tigger ended up not coming home as unfortunately it was going to cost over $4,000 for the procedure which i did not have.(as this was not a planned expense or there was not even any kind of payment plan) when my daughter asked for the cat back to take her to our own vet she was told she could not have her and my daughter told them she did not have the $4,000 to pay as she did not have that kind of money and it was then suggested by the vet why don't you ask a friend to borrow the money ..when my daughter indicated she knew no one with that kind of money she was then informed "'you have 72 hrs to come up with the money and if you don't come back "I will pay for the procedure myself and keep your cat"...nice vet.. Also my daughter was made to sign the surrender form because of this and if she did'nt there would be cops at my door to make her sign and she would have to surrender the cat. Makes you wonder if Ashley (the vet) has done this before as she seemed to have this all down pat at what she did and said and knew what she was doing...when i went in there on June 4th (2 days later=within the 72 hrs) they only had my daughters name in the system and nothing whatsoever about my cat (what's to say the procedure was even $4,000 as there is no proof...nothing was even updated in their system and it was like my cat was not even there), after i told the worker what i knew, i was told by her she would look into it and call me as she did not know what happened and she would also contact the vet to find out where she was as no animals were kept there. I got a call the next morning from the person i spoke to telling me.that i would have to contact the Humanes Society as she could not help me. as this was within the 72 hrs how come i was not asked to pay (you can see how much Ashley really wanted my cat..more fiishiness. ..how come they had my cat and wanted to keep her) and on top of that they would not talk to me and tell me anything about my cat..and then i hit another barrier.when i called the Humanes Soceity ...but what i don't understand is how this vet can adopt my pet or surrender her to the humanes society as someone will be truly lucky enough to get a beautiful loving cat and they only have to pay the $160 adoption fee, all because i couldn't afford to pay the $4,000 the vet wanted .I'm sorry for this being so long but i had to tell the truth about this place regarding our experience as i would not want this to happen to anyone else ... that is why there is a review section. Also there is no advocate for us. just ourselves or we have no recourse just barriers. we miss our cat. dearly and never ever abused her. Its really unfortunate she even had to go that vet. .So....I had to share our story about Tigger as unfortunately our story is not a happy one regarding this place. Too bad I was not informed til after by people who have gone there that have more horror stories about this place but this is my story and they each have their own to tell...so if you value your pet I would not take them there as you may never get them back..
Chantal W.
4 Mar 2019
REPORT
Last weekend I brought my 2 1/2 year old cat in on Friday night. He looked very unwell and it all happened so suddenly. He seemed fine Thursday and Friday we came home to him vomiting green bile, lo...
Last weekend I brought my 2 1/2 year old cat in on Friday night. He looked very unwell and it all happened so suddenly. He seemed fine Thursday and Friday we came home to him vomiting green bile, looking swollen, eyes barely open and not very mobile. The staff was very kind. I have to absolutely give them that! When we got him to the vet and out of his carrier he started urinating on himself and there was blood in the urine. This had not happened previously at home, it was the first incident. We did however tell the vet, we have 3 other cats so there's no way for us to know if he was regularly using the litter and to keep that in mind. They tested his urine for UTI and Crystals as I'm assuming that's the most common reason for blood in the urine. Both test came back negative. Instead of testing for anything else, they told us it could be stress and sent us home with 3 different meds and a $420 bill. I called them back both Saturday and Sunday because I wasn't seeing any improvement and I was told it was probably because two of the meds were causing sedation. They didn't seem overly concerned that he hadn't eaten at all or used his litter at all but was still urinating on himself in the cat carrier he was using as a bed. Sunday they told me to stop one of the meds that was causing the sedation and that he should pep up. Monday afternoon, when he still wasn't looking much better, we brough him to our regular vet who was finally open only to have to put him down. It was such a heartbreaking experience. He was so young and so loved. Now a week later, as life is slowly returning to normal, the anger is setting in with this clinic. As nice as they were when we walked in, I still feel betrayed. When the urine test came back negative, they should have looked for other possibilities instead of dismissing it to maybe stress??? And then charging us quite the amount and for nothing!! Prolonging our loved one's suffering? Or maybe even killing him because he may have survived if he had been diagnosed when the symptoms first started! For those of you who think there are no options when you're stuck in a bind, let me assure you there are!! Since this experience, I have been advised that King Hopkins Pet Hospital is also a 24hr clinic, but even better because they are not JUST after hours they are open all 24 hours so you can reach them ANYTIME! From what I've been told, they're prices are much better and they are just as pleasant of people.
LoveMyPooch M.
11 Jan 2019
REPORT
Ridiculously expensive prices. They are open and waiting if you are unlucky enough to have an emergency with a furry family member when all other clinics are closed. It is basically the only option fo...
Ridiculously expensive prices. They are open and waiting if you are unlucky enough to have an emergency with a furry family member when all other clinics are closed. It is basically the only option for an animal emergency during late hours or holidays. The clinic is Very aware of that and their inflated prices reflect it. They can and will help your animal, they just triple the price to do it. Do they love animals? Probably. But they are in it for lakeside real-estate and champagne in hot-tubs, not love of your animal. Get your funds ready.
Julia S.
10 Sep 2018
REPORT
Last night I took my Westie in as a LARGE absess had burst on the outside of throat area. Blood and discharge pouring out. The staff was incredible, the Veterinarian was kind, caring and professiona...
Last night I took my Westie in as a LARGE absess had burst on the outside of throat area. Blood and discharge pouring out. The staff was incredible, the Veterinarian was kind, caring and professional. The Lab Technician was terrific and the receptionist was SO HELPFUL. She gave me some gauze, a cast cover to act as a turtleneck for overnight and a few treatment pads. No one there could do enough!!!! First time there - hopefully the last BUT, if not - I have absolutely NO QUALMS about having my precious boy treated at that clinic. PS Bill was MOST REASONABLE!!!
Sarah Prymok Powell
18 Jul 2018
REPORT
On Thursday, July 12 I brought my cat in because I believed something was lodged in his throat and that he was choking. Symptoms came on fast and it definitely sounded like a blocked airway in my opin...
On Thursday, July 12 I brought my cat in because I believed something was lodged in his throat and that he was choking. Symptoms came on fast and it definitely sounded like a blocked airway in my opinion. But when I had got there not only did I wait for an hour and a half to see the vet which at 11:30 at night with no one else in the waiting room seemed ridiculous, considering he could barely breathe, and I told them I believe he had something stuck in his throat. I could hea...r them laughing in the back about unrelated things. A technician had come in and basically told me that it was an upper respiratory infection before she had even done any sort of real test, listen to the lungs do any x-rays or anything. I kind of find it hard to believe only because all my cats (I have 4) had been vaccinated for the upper respiratory infection, and I told her that. Then the vet comes in and takes him and does an x-ray just to rule out asthma in the lungs which the x-ray did but at no point ever was she willing to do an x-ray on the throat she told me that he was definitely not choking on something she pumped him full of antibiotics and steroids and sent us on our way. Four days goes by and my cat is still choking and hacking and puking, so I take him to my vet today and She immediately does an x-ray on his throat and sure enough there something lodged in it and has been for the last for 5 days. He’s lost 3 pounds and has a high fever. We were rushed to the Scarborough animal hospital where they tried to get it out but then had to go to the Toronto hospital where he is now because he needs an internal specialist to remove this item because it’s gotten so deep and almost into his lungs and is going to cost us between five and $10,000 to remove it. I realize that surgery was probably the outcome regardless of whether she had caught it or not but the fact that she was so dismissive to me and made me feel like an idiot like I didn’t know the difference between coughing and choking and that she wouldn’t even do an x-ray to rule out the possibility even though I was willing to pay. I am so angry right now that my poor cat has been in such agony for five days that I will never go back to the animal hospital and I urge you all to do the same. My husband has already called and told the clinic and we are waiting for the directors phone call on Thursday but we are not happy to say the least. See more
Brenda Ellis
10 Jul 2018
REPORT
I wanted to thank the staff and vet for thier compassion and amazing service yesterday for my wee dog Chance.
The vet was out of her car and came over to us to tell us to come right in, before she eve...
I wanted to thank the staff and vet for thier compassion and amazing service yesterday for my wee dog Chance.
The vet was out of her car and came over to us to tell us to come right in, before she even got in the doors herself.
They have a way of calming your fears and when a cat was brought in on worse condition they were prompt at getting it rushed in to care.
The vet was thorough and reassuring that my dog was not dying as I thought in panic mode . My dog was handle with gentle hands and not just flopped around like a rag doll. Which I've seen happen before.
Prices are fair and I would recommend this clinic with the highest regard.
Truly want to thank each staff member for the care and consideration given to us
Best of luck to all who have to endure that helpless feeling when our pets are in distress.
Sincerely
Brenda Ellis
Stuart Long
7 Jul 2018
REPORT
My two experiences were quantitatively good ones. Sadly in one we found out our very old cat was not going to make it, while a year later we discovered we were overly nervous parents about our new kit...
My two experiences were quantitatively good ones. Sadly in one we found out our very old cat was not going to make it, while a year later we discovered we were overly nervous parents about our new kitten.
In both instances staff was friendly, professional, and compassionate. They did not try to force you to decide on one option or another but were candid with their opinions if asked.
Carolyn Brown
6 Jul 2018
REPORT
Last night I had to say good bye to my Kitty of 15 years. Kiaa was an amazing cat and I loved her so much. Just wanted to say Thanks so much to all the Staff at AEC. You were the most professional, ca...
Last night I had to say good bye to my Kitty of 15 years. Kiaa was an amazing cat and I loved her so much. Just wanted to say Thanks so much to all the Staff at AEC. You were the most professional, caring and genuine people I have ever met. You made the worst night of my life bareable. Thank You
Caitlin B.
5 Jul 2018
REPORT
Last night my brand new dog was yelping and sick. I could not see him in pain so I took him to the animal hospital. The staff were so kind and helpful, we were the only ones so their full focus was Ch...
Last night my brand new dog was yelping and sick. I could not see him in pain so I took him to the animal hospital. The staff were so kind and helpful, we were the only ones so their full focus was Charlie. We were in and out with medication within 2 hours and with a reasonable bill considering it is an emergency clinic. Highly recommend!
Paul Constantin
16 Jun 2018
REPORT
Don’t bring injured (broken wing) birds to this clinic. They are not of much help other than offering to put them down for you. Sad.
Tracey Hanson-Parry
14 Jun 2018
REPORT
When our Molly's health rapidly deteriorated in the late hours of the night after a long battle with cancer, we knew it was time to say goodbye. Because she was in distress, we knew we couldn't wait t...
When our Molly's health rapidly deteriorated in the late hours of the night after a long battle with cancer, we knew it was time to say goodbye. Because she was in distress, we knew we couldn't wait the several hours until our regular clinic opened. I was nervous to take her to somewhere we had never been, and who didn't know her at all, but Dr. Varley and everyone else we dealt with at the clinic were lovely and compassionate and treated our girl with such kindness. Thank you all so much for your care.
Christy Nolan
12 Jun 2018
REPORT
When feeling stressed out, and your family pet isn't feeling well on a Sunday, it was nice to have a place to go. Such a friendly staff. Of course when you are at an emergency clinic you can be conc...
When feeling stressed out, and your family pet isn't feeling well on a Sunday, it was nice to have a place to go. Such a friendly staff. Of course when you are at an emergency clinic you can be concerned with the costs related to this unscheduled visit. The team worked with me to put together a few treatment options, which were affordable. Thank you.
Victoria Mcclaskin
16 May 2018
REPORT
This place and the people working here are a godsend. They save my dogs life after a horrible pregnancy gone wrong. My poor baby girl was having trouble passing her pups. As it turned out she went in ...
This place and the people working here are a godsend. They save my dogs life after a horrible pregnancy gone wrong. My poor baby girl was having trouble passing her pups. As it turned out she went in for csection at which point they saw the pups in her abdomen. It wasn’t looking good but they did everything they could and my girl is still here with me and I couldn’t be more greatful. Happy to report she’s back to normal living a happy healthy life! Thank you!!!!!!
Melissa White
14 May 2018
REPORT
They were extremely king and caring. It was a difficult day for us having to put our young dog down. Thank you all for being so kind, and empathetic.
Lisa Bell
7 May 2018
REPORT
Great place. Staff are very caring and understanding with great compassion. We had to.put our 13 year old for baby down and the staff were so great..treated us all very well and excellent care at a v...
Great place. Staff are very caring and understanding with great compassion. We had to.put our 13 year old for baby down and the staff were so great..treated us all very well and excellent care at a very truly sad time.
Karen Snook Connor
28 Apr 2018
REPORT
thank you for the wonderful care, our little Bailey scratched his eye and was in a lot of discomfort. DVM Rosemary Barber was very thorough, patient and kind. From the moment we walked in the clinic ...
thank you for the wonderful care, our little Bailey scratched his eye and was in a lot of discomfort. DVM Rosemary Barber was very thorough, patient and kind. From the moment we walked in the clinic all of the staff were very helpful, sensitive and knowledgeable with not only our Bailey but with the other animals and their people that were there at the same time. Thank you again !
Gwen Z
28 Apr 2018
REPORT
We had to come to the clinic to put down our 13 year old chocolate lab Buster 3 weeks ago. The staff was very compassionate, the vet who helped us was very apologetic and sympathetic when she had to a...
We had to come to the clinic to put down our 13 year old chocolate lab Buster 3 weeks ago. The staff was very compassionate, the vet who helped us was very apologetic and sympathetic when she had to ask us some questions before the procedure. They even mailed us Buster's paw prints along with a card. I just want to thank everybody who worked on Sunday April 8th, thank you! Thank you for making a very hard moment a little bit more bearable.
Becca Furry
21 Apr 2018
REPORT
It is never a good reason when you have to visit an emergency vet, however, the lovely staff made the experience as positive as possible. They treated my cat with such care and sense of urgency. They ...
It is never a good reason when you have to visit an emergency vet, however, the lovely staff made the experience as positive as possible. They treated my cat with such care and sense of urgency. They explained everything each step of the way and clearly outlined the costs. I watched everyone who came in regardless of the situation be treated with the utmost compassion despite the difficult time for many. Thanks again!
Emily Tufts
19 Apr 2018
REPORT
I had to rush my dog to the emergency animal clinic, and ended up putting him down. They were very sympathetic and talked through everything that would happen next. Thank you for making a very hard mo...
I had to rush my dog to the emergency animal clinic, and ended up putting him down. They were very sympathetic and talked through everything that would happen next. Thank you for making a very hard moment in my life a little bit easier.
Annie C.
3 Apr 2018
REPORT
We lost our Boo approximately 3 years ago. Do not take your fur baby!!! I repeat! Do not take your fur baby! From the moment I went in they took my boo ... they came to me suggested oxygen did well a...
We lost our Boo approximately 3 years ago. Do not take your fur baby!!! I repeat! Do not take your fur baby! From the moment I went in they took my boo ... they came to me suggested oxygen did well and take him to our regular vet over the next few days.... a few minutes later i'm standing in a room waiting and the vet comes in and says have you ever seen him rub his face on the ground? I said yes usually itching had sinus issues.I paid almost $400 (ps not my final bill that was the bill for entry and for oxygen - added charges to put him down brought it to almost 1000 - then so devasted the next day paid for private cremation, foot prints and his own cedar box for his remains), stood their waiting in the room for him to come out. OMG they brought me my baby he was paralized, his rectum popped could move one paw and his head.I was crying so badly and told the female vet my husband didn't even know I left the house - her advise to me? "Welll you could take him home overnight for observation and take him to your regular vet tomorrow." AUFKM??? He was paralized! DO NOT TAKE YOUR FUR BABY HERE! I was so excited when I checked to see where the closest emergency animal hospital was - do not risk it GO TO TORONTO! Three animals passed or were put down while I was there - I believe my BOO was ill .. I believe he suffered a stroke or seizure - but my boo was alone and this vet I allowed to put a needle in my babies arm to put him down .. he took a breathe and another etc .. the female vet ran out of the room and got another needle because until a few months ago just found out she popped the vein no catheter - so my boos execution took almost 10 minutes - and a word to the vet if I could sue you I would in a heart beat! If anyone has bad experiences and is taking them to court I would give a sworn statement in a minute. DO NOT TAKE YOUR FUR BABIES HERE!
A M
6 Mar 2018
REPORT
Compassionate. Efficent. Prices are reasonable. My family and are are unbelievably grateful for all their hard work.
Zombie Orchestra
13 Feb 2018
REPORT
The Animal Emergency Clinic of Durham region is Very Expensive. That being said, I am very thankful that they are ready, open and waiting when all other veterinary clinics are closed for the night or ...
The Animal Emergency Clinic of Durham region is Very Expensive. That being said, I am very thankful that they are ready, open and waiting when all other veterinary clinics are closed for the night or closed for a holiday. A very big Thank You to Dr. Morgan for helping my best friend.
Glen White
29 Jan 2018
REPORT
My family and I had the sad experience of putting Java ( our golden retriever) down. The staff was very compassionate about the whole situation.
I would like to thank them again for aiding us.
Barb Coker
24 Jan 2018
REPORT
A huge thank you to Dr. Varley and staff for taking such great care of Lincoln last night. He is doing great today! The staff is amazing, friendly and informative, upfront and compassionate. I'm impre...
A huge thank you to Dr. Varley and staff for taking such great care of Lincoln last night. He is doing great today! The staff is amazing, friendly and informative, upfront and compassionate. I'm impressed with the excellent service and professionalism.
Jennifer Scott
3 Jan 2018
REPORT
So disappointed in this place. My cat had crystals and a blockage and they treated him and catheterized him for 24 hours. We brought him home the next day only to have it block again. After spending a...
So disappointed in this place. My cat had crystals and a blockage and they treated him and catheterized him for 24 hours. We brought him home the next day only to have it block again. After spending a large sum of money, they charged me to unblock him again. While performing the procedure, we were in the adjoining room listening to them talk about my cat like he didn’t matter. The vet even said to me that I should consider euthanizing him. Took him to my regular vet who is now treating him and keeping him catheterized for a few days to ensure he can urinate and come home for good.
Chelsea Wolf
1 Jan 2018
REPORT
It’s always unfortunate when your fur baby isn’t feeling the best, however, the processing, staff and overall atmosphere of this place was excellent. Very impressed with the service and professionalis...
It’s always unfortunate when your fur baby isn’t feeling the best, however, the processing, staff and overall atmosphere of this place was excellent. Very impressed with the service and professionalism! Thank you for treating our Tilley today with the best care in Durham
Angela Tomkinson
11 Nov 2017
REPORT
2 weeks ago, we took our 11 year old chocolate lab, Wilson, into the clinic. We knew that it would likely be our final goodbye as his health declined rapidly over a 48 hour period. Our intake was so...
2 weeks ago, we took our 11 year old chocolate lab, Wilson, into the clinic. We knew that it would likely be our final goodbye as his health declined rapidly over a 48 hour period. Our intake was so quick and the staff were so compassionate. Dr Tanya, thank you for your quick assessment, your honesty and your obvious soft spot for Wilson. For someone who had never met us or our dog, you seemed to know exactly what we all needed. From arrival to picking up Wilson's ashes and ink paw prints, we had an excellent experience during a very difficult time for our family. Thank you all, so much. The Tomkinson Family
CanadianRobin
24 Sep 2017
REPORT
My cat Princess is doing much better after a late night trip to the vet. After being lethargic for most of yesterday, I managed to get her to eat something and take the antibiotics early this morning ...
My cat Princess is doing much better after a late night trip to the vet. After being lethargic for most of yesterday, I managed to get her to eat something and take the antibiotics early this morning and she is much more lively. The staff was wonderful and lovely. A special thanks to Dr. Spencer for looking after her :)
Emily Campbell
19 May 2017
REPORT
Great service for emergencies, but definitely expensive. Your pet will be well taken care of though.
Andrea Ayers-Esplen
17 Apr 2017
REPORT
They were caring and efficient during a very difficult time for us.
Selena Power
3 Apr 2017
REPORT
Great service. Got my dog in right away
Michelle Walker
28 Feb 2017
REPORT
The staff, Doctor and Vet techs were all so incredibly kind, caring and informative. I took our 5 month puppy in last night and I am really grateful for this place.
Samantha Bosley
24 Feb 2017
REPORT
We brought our cat Mittens here after trying desperately to save him. Everyone, from the first person I talked to on the phone, to the people who greeted us at the desk, the vet techs who helped us s...
We brought our cat Mittens here after trying desperately to save him. Everyone, from the first person I talked to on the phone, to the people who greeted us at the desk, the vet techs who helped us settle Mittens in, and the vet who walked us through the procedure. Everyone was so compassionate and caring as we put down our first pet, and were so kind as my 8 year old daughter said good bye to her best friend. I would highly recommended them for pet emergencies, while desperately hoping I never need to go there again. The staff were fabulous.
Danielle Holinaty
17 Feb 2017
REPORT
Thank you for helping with my furbaby last night. It was so horrible to see him go through getting clots. Everyone from the reception to vet tech to the veterinarian were very compassionate and caring...
Thank you for helping with my furbaby last night. It was so horrible to see him go through getting clots. Everyone from the reception to vet tech to the veterinarian were very compassionate and caring with my little kitty to me having to make the final decision xoxo
Melody Tessier
9 Feb 2017
REPORT
We took are 12 year old black lab Harley here last night. I was very impressed with everyone, from the front desk right to the vet herself. Everyone was very friendly and put our mind to ease about ...
We took are 12 year old black lab Harley here last night. I was very impressed with everyone, from the front desk right to the vet herself. Everyone was very friendly and put our mind to ease about Harley. The next day we received a follow-up call from the vet personally to check in to see how he was, gave us suggestions how to better help him with his arthritis in his back leg. I would highly recommend this emergency after hours clinic to anyone who needs medical care for their fur babies.
Debra Trepanier Breland
8 Feb 2017
REPORT
We took our papillon there last evening & we we're completely impressed with everything. From the front desk lady, to the tech to Dr. Tanya Varley. They were all professional & genuinely concerned ab...
We took our papillon there last evening & we we're completely impressed with everything. From the front desk lady, to the tech to Dr. Tanya Varley. They were all professional & genuinely concerned about our boy. No long wait to be seen & blood tests results either. I am glad to have this emergency after hours clinic close to us with our boy 14 years old. We left feeling like he'd been taken care of just like our regular vetrenary Dr. Holmes at Anderson would have done. I highly recommend this emergency clinic
Paul B. Dillon
7 Feb 2017
REPORT
All around, a truly negative and gut wrenching experience. One which I had a highly inexperienced vet, who provided both bad advice, irrational odds for recovery and zero empathy. Unfortunately, I h...
All around, a truly negative and gut wrenching experience. One which I had a highly inexperienced vet, who provided both bad advice, irrational odds for recovery and zero empathy. Unfortunately, I had no other options considering the time of night (8:30pm), even though I felt uncomfortable with the terms and so called expertise at this establishment. My feeling proved correct. After providing a $2000 deposit with 80% odds of success, I quickly learned this location was all
Lisa V
11 Jan 2017
REPORT
They were there to help when we needed them, but my cat did not like them, a bit strange. I didn't have a carrier, but they gave me a cardboard one to get my cat home.
Deborah Hollinger
26 Dec 2016
REPORT
After returning home from Christmas dinner we discovered our Pomeranian was sick. When we arrived at the clinic we were seen promptly. From the lady at the front desk, the Vet Techs and the Vet, we we...
After returning home from Christmas dinner we discovered our Pomeranian was sick. When we arrived at the clinic we were seen promptly. From the lady at the front desk, the Vet Techs and the Vet, we were treated with so much professionalism, care and concern. They are AMAZING! I feel really fortunate that we have such a wonderful emergency clinic here in Durham! Thank you to everyone at Durham Region Animal Clinic!
Deborah H.
26 Dec 2016
REPORT
After returning home from Christmas dinner we discovered our Pomeranian was sick. We took her to the emergency clinic. The staff were AMAZING! From the lady at the front desk, the Vet Techs and the Ve...
After returning home from Christmas dinner we discovered our Pomeranian was sick. We took her to the emergency clinic. The staff were AMAZING! From the lady at the front desk, the Vet Techs and the Vet, our dog was treated with so much care and concern. We were treated promptly and very professionally. We are very grateful to have such an wonderful emergency clinic here in Durham. Thanks to all!
Dorothy Lafleur
29 Nov 2016
REPORT
We took our 20 year old puppy, Blue, in to clinic. In the end we had to have Blue euthanized. They were very compassionate and professional which made this horribly sad time manageable. A huge Thank Y...
We took our 20 year old puppy, Blue, in to clinic. In the end we had to have Blue euthanized. They were very compassionate and professional which made this horribly sad time manageable. A huge Thank You to all the staff!
Rochelle Jade
31 Oct 2016
REPORT
Over all very helpful and informative, and prices are good. We had a grooming accident at home with our shihtzu, I was completely panicked. We showed up to the clinic and they assured me it was alrigh...
Over all very helpful and informative, and prices are good. We had a grooming accident at home with our shihtzu, I was completely panicked. We showed up to the clinic and they assured me it was alright and made me feel much better. They were kind to both myself as well as my furbaby, she loved it there. We left with a lot of information we were unaware of before we had went that all of our animals will benefit from in the future. This clinic truly cares and wants to help not only the animals but the owners aswell. Thanks again to everyone at the clinic, the work you do means so much to so many of us!
Jenna Marie
18 Oct 2016
REPORT
A few weeks ago the panic we were in I am beyond thankful for the staff! & how wonderful they were on the phone and once we got there! Also how they were so calming and wonderful with Cali. We are be...
A few weeks ago the panic we were in I am beyond thankful for the staff! & how wonderful they were on the phone and once we got there! Also how they were so calming and wonderful with Cali. We are beyond thankful for you guys! I hope you got the thank you card & Tims card I left a few weeks ago after hours I dropped it in the mail slot! Thanks so much! xx
Neena Ledra
11 Oct 2016
REPORT
I felt the lady at the front desk was a little rude to us. This place is extremely expensive. Just the preconsultation alone was around $150. Later we got a $200 blood test done, and the results could...
I felt the lady at the front desk was a little rude to us. This place is extremely expensive. Just the preconsultation alone was around $150. Later we got a $200 blood test done, and the results couldn't even tell us what was wrong with our dog. The could have waived the fee or reduced it if thag were the case. However, the doctor was nice. Our dog responded well to her.
Bethany G
3 Oct 2016
REPORT
My cat has been treated by ACE twice in the past eight years and has received excellent care.
The first time I called when my cat had eaten a lily they were very helpful and after we hung up they di...
My cat has been treated by ACE twice in the past eight years and has received excellent care.
The first time I called when my cat had eaten a lily they were very helpful and after we hung up they did some further research and called me back from their call display to tell me to come in urgently. Because of their excellent care and follow up I had 8 more years with my beloved pet.
A few days ago I noticed my cat was failing quickly so we rushed him over. They provided prompt, excellent care. Dr. Barber had treated him with the lily in 08 and remembered us from 8 years ago. This time we found out he was in kidney failure. Dr. Barber patiently and sympathetically explained all of our options and the pros and cons of each. We were able to take him home for one last night before returning to say goodbye. Dr. Varley saw us the next day and she was so kind and empathetic.
Every single staff member was exceedingly kind and sympathetic and made the worst day of my life bearable.
Yes is it s bit more expensive but they are very upfront with the fees and your options. They also have an in-house lab so you get test results quickly and can act right away.
Melissa Wells
28 Sep 2016
REPORT
I hope nobody has to experience what I did with this vets office. Dr Spencer is the most rude Dr I ever come in contact with. She basically looked at my family like we're were idiots and spoke down to...
I hope nobody has to experience what I did with this vets office. Dr Spencer is the most rude Dr I ever come in contact with. She basically looked at my family like we're were idiots and spoke down to us the whole time she was extremely rude not caring and just a plain bitch. I will be taking this complaint farther to the OVA!!!
maryanne deschamps
8 Sep 2016
REPORT
what a joke called to get Nutri-Cal and they will not sell it over the counter .......money grab people u can but it at any pet store ....they even asked the vet and still nope they just want your 180...
what a joke called to get Nutri-Cal and they will not sell it over the counter .......money grab people u can but it at any pet store ....they even asked the vet and still nope they just want your 180$ to walk in the door plus to check your furbaby they DO NOT CARE ......
Bryan Liboiron
23 Aug 2016
REPORT
Open 24 hours!
Lisa S.
11 Nov 2014
REPORT
My cat started exhibiting some strange behaviour and we decided to bring him to the Animal Emergency Clinic, just to be safe. When we arrived, we signed in and the receptionist explained what was goin...
My cat started exhibiting some strange behaviour and we decided to bring him to the Animal Emergency Clinic, just to be safe. When we arrived, we signed in and the receptionist explained what was going to happen and asked me some questions. We were shown into a room where they examined my cat, Buster, and the vet discussed some options with us as to what may be wrong. One of her hypotheses ended up being right when he was later diagnosed with a fatal disease, but she gave us a few options and some treatment options as well. They did bloodwork quickly and Buster was back with me shortly thereafter. While they weren't able to help Buster in the long-term, they did help to provide me with a lot of useful information to take away and instructions for what to do should the issues get worse. I would recommend this clinic to anyone who cannot get to their regular clinic. Beware, the prices are steep but for the well being of your pet, its well worth it!
Dania J.
29 Apr 2014
REPORT
This had got to be the greatest vet ever! I only wish it was a regular vet opened 7 days a week instead of an emergency after-hours clinic. We brought our dog here one Sunday afternoon after she was ...
This had got to be the greatest vet ever! I only wish it was a regular vet opened 7 days a week instead of an emergency after-hours clinic. We brought our dog here one Sunday afternoon after she was constantly vomiting. They were very kind and empathetic to our needs. We had already brought her to our vet and did blood work, xrays etc...but no cause to the vomiting/abdominal pain was found. The emergency clinic was very forgiving with certain fees as they saw the previous medical records adding up to almost $1000! The staff, vet tech and vet were so caring and kind to my dog. They gave us many options, kept her for a few hours to monitor, repeated xrays, gave antibiotics and even prepared us gently for letting go. Fortunately, my dog survived! I truly love this place and wish I never wasted any time going all the way to the Emergency Clinic in Toronto (on Sheppard Ave) where they charge you for every little thing (gauze, needle, piece of kleenex, water etc...I'm exaggerating...but that's how I felt! It's truly a damn shame!) Anyway, I really respect this place and the people who work here. They really care about your pet and will do everything possible to help!
Photo Gallery
Business Hours
Monday
Mon
19:00PM-08:00AM
Tuesday
Tue
19:00PM-08:00AM
Wednesday
Wed
19:00PM-08:00AM
Thursday
Thu
19:00PM-08:00AM
Friday
Fri
19:00PM-00:00AM
Services
Euthanasia
In-House Blood Analysis
Isolation Unit
Radiology (X-Rays)
Surgery
Popular Hours
6a
12p
6p
12a
6a
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Closed on {{popularHourDay.text}}
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Animal Emergency Clinic Of Durham Region
Whitby, Ontario
Book an Appointment
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General Info
The Animal Emergency Clinic of Durham is an after hours emergency facility for family pets.
We are open from 7 pm to 8 am weekdays and 24 hours weekends and holidays.
We are open from 7 pm to 8 am weekdays and 24 hours weekends and holidays.
Business Hours
Monday
19:00PM-08:00AM
Tuesday
19:00PM-08:00AM
Wednesday
19:00PM-08:00AM
Thursday
19:00PM-08:00AM
Friday
19:00PM-00:00AM
Popular Hours
6a
12p
6p
12a
6a
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Euthanasia
In-House Blood Analysis
Isolation Unit
Radiology (X-Rays)
Surgery
Team
Kristin McCully
Veterinarian
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{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
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Reviews
Sarah
3 Aug 2021
I have taken both my dogs here on separate occasions, and each time was an utter disappointment. This time around, my dog was in for vomiting blood for 2 days. It's unfortunately a holiday, so I did n...
I have taken both my dogs here on separate occasions, and each time was an utter disappointment. This time around, my dog was in for vomiting blood for 2 days. It's unfortunately a holiday, so I did not have many options. They took him in and advised I should go home and wait for a phone call from a vet once they've assessed him. 4 hours go by, and no update given whatsoever. I decided to call for myself, only to realize reception had no idea what my dog's name is (whether this is a coincidence or not due to volume of patients, I'm still not surprised). They made it clear my dog was "stable" and that other animals visiting the hospital were taking priority over him. When asked what they were doing to monitor him, they were not able to give me any update other than he has blankets and water. I decided after 6 hours of my dog being left in this hospital and not being seen by a vet, it was time to pick him up as clearly his status was not "emergent" and other animals need to take priority. With their Covid-19 restrictions, they were not clear on how they to hand off of your pets. When trying to get my dog back, one of their staff proceeded to yell at myself and mother over entering the vestibule (both wearing masks) when the staff member was clearly struggling to control my well-behaved 8 year old dog. I received little to no customer service or reassurance that my dog was in good hands. Even after picking my dog up I received ZERO update or status on how he actually was for the entire SIX HOURS he was there. I highly suggest if your animal is stable enough, I would drive to another emergency vet clinic. I am an advocate for all veterinarians, and understand their job is not easy in the slightest, especially since my dog alone has had a multitude of health issues in the past and present. However, this hospital and their staff lack basic customer service skills and compassion towards owners and animals of any kind.
Response from Animal Emergency Clinic Of Durham Region
5 Aug 2021
We are sorry to hear your feel this way, Sarah. We would like the opportunity to address this your concerns further. Our Practice Manager can be reached at [email protected]. Thank you.
Lynn K.
13 Jun 2019
Let me tell you our horror story about this place...Worst place ever to take your beloved pet....i guess people who took there beloved' pets there were not liked as much by the vet Ashley Cook as my c...
Let me tell you our horror story about this place...Worst place ever to take your beloved pet....i guess people who took there beloved' pets there were not liked as much by the vet Ashley Cook as my cat Tigger was My cat was taken there on June 2nd as she was pregnant and was having complications in delivering her kittens and the vet had to do a procedure on her as her kittens had died inside. Tigger ended up not coming home as unfortunately it was going to cost over $4,000 for the procedure which i did not have.(as this was not a planned expense or there was not even any kind of payment plan) when my daughter asked for the cat back to take her to our own vet she was told she could not have her and my daughter told them she did not have the $4,000 to pay as she did not have that kind of money and it was then suggested by the vet why don't you ask a friend to borrow the money ..when my daughter indicated she knew no one with that kind of money she was then informed "'you have 72 hrs to come up with the money and if you don't come back "I will pay for the procedure myself and keep your cat"...nice vet.. Also my daughter was made to sign the surrender form because of this and if she did'nt there would be cops at my door to make her sign and she would have to surrender the cat. Makes you wonder if Ashley (the vet) has done this before as she seemed to have this all down pat at what she did and said and knew what she was doing...when i went in there on June 4th (2 days later=within the 72 hrs) they only had my daughters name in the system and nothing whatsoever about my cat (what's to say the procedure was even $4,000 as there is no proof...nothing was even updated in their system and it was like my cat was not even there), after i told the worker what i knew, i was told by her she would look into it and call me as she did not know what happened and she would also contact the vet to find out where she was as no animals were kept there. I got a call the next morning from the person i spoke to telling me.that i would have to contact the Humanes Society as she could not help me. as this was within the 72 hrs how come i was not asked to pay (you can see how much Ashley really wanted my cat..more fiishiness. ..how come they had my cat and wanted to keep her) and on top of that they would not talk to me and tell me anything about my cat..and then i hit another barrier.when i called the Humanes Soceity ...but what i don't understand is how this vet can adopt my pet or surrender her to the humanes society as someone will be truly lucky enough to get a beautiful loving cat and they only have to pay the $160 adoption fee, all because i couldn't afford to pay the $4,000 the vet wanted .I'm sorry for this being so long but i had to tell the truth about this place regarding our experience as i would not want this to happen to anyone else ... that is why there is a review section. Also there is no advocate for us. just ourselves or we have no recourse just barriers. we miss our cat. dearly and never ever abused her. Its really unfortunate she even had to go that vet. .So....I had to share our story about Tigger as unfortunately our story is not a happy one regarding this place. Too bad I was not informed til after by people who have gone there that have more horror stories about this place but this is my story and they each have their own to tell...so if you value your pet I would not take them there as you may never get them back..
Chantal W.
4 Mar 2019
Last weekend I brought my 2 1/2 year old cat in on Friday night. He looked very unwell and it all happened so suddenly. He seemed fine Thursday and Friday we came home to him vomiting green bile, lo...
Last weekend I brought my 2 1/2 year old cat in on Friday night. He looked very unwell and it all happened so suddenly. He seemed fine Thursday and Friday we came home to him vomiting green bile, looking swollen, eyes barely open and not very mobile. The staff was very kind. I have to absolutely give them that! When we got him to the vet and out of his carrier he started urinating on himself and there was blood in the urine. This had not happened previously at home, it was the first incident. We did however tell the vet, we have 3 other cats so there's no way for us to know if he was regularly using the litter and to keep that in mind. They tested his urine for UTI and Crystals as I'm assuming that's the most common reason for blood in the urine. Both test came back negative. Instead of testing for anything else, they told us it could be stress and sent us home with 3 different meds and a $420 bill. I called them back both Saturday and Sunday because I wasn't seeing any improvement and I was told it was probably because two of the meds were causing sedation. They didn't seem overly concerned that he hadn't eaten at all or used his litter at all but was still urinating on himself in the cat carrier he was using as a bed. Sunday they told me to stop one of the meds that was causing the sedation and that he should pep up. Monday afternoon, when he still wasn't looking much better, we brough him to our regular vet who was finally open only to have to put him down. It was such a heartbreaking experience. He was so young and so loved. Now a week later, as life is slowly returning to normal, the anger is setting in with this clinic. As nice as they were when we walked in, I still feel betrayed. When the urine test came back negative, they should have looked for other possibilities instead of dismissing it to maybe stress??? And then charging us quite the amount and for nothing!! Prolonging our loved one's suffering? Or maybe even killing him because he may have survived if he had been diagnosed when the symptoms first started! For those of you who think there are no options when you're stuck in a bind, let me assure you there are!! Since this experience, I have been advised that King Hopkins Pet Hospital is also a 24hr clinic, but even better because they are not JUST after hours they are open all 24 hours so you can reach them ANYTIME! From what I've been told, they're prices are much better and they are just as pleasant of people.
LoveMyPooch M.
11 Jan 2019
Ridiculously expensive prices. They are open and waiting if you are unlucky enough to have an emergency with a furry family member when all other clinics are closed. It is basically the only option fo...
Ridiculously expensive prices. They are open and waiting if you are unlucky enough to have an emergency with a furry family member when all other clinics are closed. It is basically the only option for an animal emergency during late hours or holidays. The clinic is Very aware of that and their inflated prices reflect it. They can and will help your animal, they just triple the price to do it. Do they love animals? Probably. But they are in it for lakeside real-estate and champagne in hot-tubs, not love of your animal. Get your funds ready.
Julia S.
10 Sep 2018
Last night I took my Westie in as a LARGE absess had burst on the outside of throat area. Blood and discharge pouring out. The staff was incredible, the Veterinarian was kind, caring and professiona...
Last night I took my Westie in as a LARGE absess had burst on the outside of throat area. Blood and discharge pouring out. The staff was incredible, the Veterinarian was kind, caring and professional. The Lab Technician was terrific and the receptionist was SO HELPFUL. She gave me some gauze, a cast cover to act as a turtleneck for overnight and a few treatment pads. No one there could do enough!!!! First time there - hopefully the last BUT, if not - I have absolutely NO QUALMS about having my precious boy treated at that clinic. PS Bill was MOST REASONABLE!!!
Sarah Prymok Powell
18 Jul 2018
On Thursday, July 12 I brought my cat in because I believed something was lodged in his throat and that he was choking. Symptoms came on fast and it definitely sounded like a blocked airway in my opin...
On Thursday, July 12 I brought my cat in because I believed something was lodged in his throat and that he was choking. Symptoms came on fast and it definitely sounded like a blocked airway in my opinion. But when I had got there not only did I wait for an hour and a half to see the vet which at 11:30 at night with no one else in the waiting room seemed ridiculous, considering he could barely breathe, and I told them I believe he had something stuck in his throat. I could hea...r them laughing in the back about unrelated things. A technician had come in and basically told me that it was an upper respiratory infection before she had even done any sort of real test, listen to the lungs do any x-rays or anything. I kind of find it hard to believe only because all my cats (I have 4) had been vaccinated for the upper respiratory infection, and I told her that. Then the vet comes in and takes him and does an x-ray just to rule out asthma in the lungs which the x-ray did but at no point ever was she willing to do an x-ray on the throat she told me that he was definitely not choking on something she pumped him full of antibiotics and steroids and sent us on our way. Four days goes by and my cat is still choking and hacking and puking, so I take him to my vet today and She immediately does an x-ray on his throat and sure enough there something lodged in it and has been for the last for 5 days. He’s lost 3 pounds and has a high fever. We were rushed to the Scarborough animal hospital where they tried to get it out but then had to go to the Toronto hospital where he is now because he needs an internal specialist to remove this item because it’s gotten so deep and almost into his lungs and is going to cost us between five and $10,000 to remove it. I realize that surgery was probably the outcome regardless of whether she had caught it or not but the fact that she was so dismissive to me and made me feel like an idiot like I didn’t know the difference between coughing and choking and that she wouldn’t even do an x-ray to rule out the possibility even though I was willing to pay. I am so angry right now that my poor cat has been in such agony for five days that I will never go back to the animal hospital and I urge you all to do the same. My husband has already called and told the clinic and we are waiting for the directors phone call on Thursday but we are not happy to say the least. See more
Brenda Ellis
10 Jul 2018
I wanted to thank the staff and vet for thier compassion and amazing service yesterday for my wee dog Chance.
The vet was out of her car and came over to us to tell us to come right in, before she eve...
I wanted to thank the staff and vet for thier compassion and amazing service yesterday for my wee dog Chance.
The vet was out of her car and came over to us to tell us to come right in, before she even got in the doors herself.
They have a way of calming your fears and when a cat was brought in on worse condition they were prompt at getting it rushed in to care.
The vet was thorough and reassuring that my dog was not dying as I thought in panic mode . My dog was handle with gentle hands and not just flopped around like a rag doll. Which I've seen happen before.
Prices are fair and I would recommend this clinic with the highest regard.
Truly want to thank each staff member for the care and consideration given to us
Best of luck to all who have to endure that helpless feeling when our pets are in distress.
Sincerely
Brenda Ellis
Stuart Long
7 Jul 2018
My two experiences were quantitatively good ones. Sadly in one we found out our very old cat was not going to make it, while a year later we discovered we were overly nervous parents about our new kit...
My two experiences were quantitatively good ones. Sadly in one we found out our very old cat was not going to make it, while a year later we discovered we were overly nervous parents about our new kitten.
In both instances staff was friendly, professional, and compassionate. They did not try to force you to decide on one option or another but were candid with their opinions if asked.
Carolyn Brown
6 Jul 2018
Last night I had to say good bye to my Kitty of 15 years. Kiaa was an amazing cat and I loved her so much. Just wanted to say Thanks so much to all the Staff at AEC. You were the most professional, ca...
Last night I had to say good bye to my Kitty of 15 years. Kiaa was an amazing cat and I loved her so much. Just wanted to say Thanks so much to all the Staff at AEC. You were the most professional, caring and genuine people I have ever met. You made the worst night of my life bareable. Thank You
Caitlin B.
5 Jul 2018
Last night my brand new dog was yelping and sick. I could not see him in pain so I took him to the animal hospital. The staff were so kind and helpful, we were the only ones so their full focus was Ch...
Last night my brand new dog was yelping and sick. I could not see him in pain so I took him to the animal hospital. The staff were so kind and helpful, we were the only ones so their full focus was Charlie. We were in and out with medication within 2 hours and with a reasonable bill considering it is an emergency clinic. Highly recommend!
Paul Constantin
16 Jun 2018
Don’t bring injured (broken wing) birds to this clinic. They are not of much help other than offering to put them down for you. Sad.
Tracey Hanson-Parry
14 Jun 2018
When our Molly's health rapidly deteriorated in the late hours of the night after a long battle with cancer, we knew it was time to say goodbye. Because she was in distress, we knew we couldn't wait t...
When our Molly's health rapidly deteriorated in the late hours of the night after a long battle with cancer, we knew it was time to say goodbye. Because she was in distress, we knew we couldn't wait the several hours until our regular clinic opened. I was nervous to take her to somewhere we had never been, and who didn't know her at all, but Dr. Varley and everyone else we dealt with at the clinic were lovely and compassionate and treated our girl with such kindness. Thank you all so much for your care.
Christy Nolan
12 Jun 2018
When feeling stressed out, and your family pet isn't feeling well on a Sunday, it was nice to have a place to go. Such a friendly staff. Of course when you are at an emergency clinic you can be conc...
When feeling stressed out, and your family pet isn't feeling well on a Sunday, it was nice to have a place to go. Such a friendly staff. Of course when you are at an emergency clinic you can be concerned with the costs related to this unscheduled visit. The team worked with me to put together a few treatment options, which were affordable. Thank you.
Victoria Mcclaskin
16 May 2018
This place and the people working here are a godsend. They save my dogs life after a horrible pregnancy gone wrong. My poor baby girl was having trouble passing her pups. As it turned out she went in ...
This place and the people working here are a godsend. They save my dogs life after a horrible pregnancy gone wrong. My poor baby girl was having trouble passing her pups. As it turned out she went in for csection at which point they saw the pups in her abdomen. It wasn’t looking good but they did everything they could and my girl is still here with me and I couldn’t be more greatful. Happy to report she’s back to normal living a happy healthy life! Thank you!!!!!!
Melissa White
14 May 2018
They were extremely king and caring. It was a difficult day for us having to put our young dog down. Thank you all for being so kind, and empathetic.
Lisa Bell
7 May 2018
Great place. Staff are very caring and understanding with great compassion. We had to.put our 13 year old for baby down and the staff were so great..treated us all very well and excellent care at a v...
Great place. Staff are very caring and understanding with great compassion. We had to.put our 13 year old for baby down and the staff were so great..treated us all very well and excellent care at a very truly sad time.
Karen Snook Connor
28 Apr 2018
thank you for the wonderful care, our little Bailey scratched his eye and was in a lot of discomfort. DVM Rosemary Barber was very thorough, patient and kind. From the moment we walked in the clinic ...
thank you for the wonderful care, our little Bailey scratched his eye and was in a lot of discomfort. DVM Rosemary Barber was very thorough, patient and kind. From the moment we walked in the clinic all of the staff were very helpful, sensitive and knowledgeable with not only our Bailey but with the other animals and their people that were there at the same time. Thank you again !
Gwen Z
28 Apr 2018
We had to come to the clinic to put down our 13 year old chocolate lab Buster 3 weeks ago. The staff was very compassionate, the vet who helped us was very apologetic and sympathetic when she had to a...
We had to come to the clinic to put down our 13 year old chocolate lab Buster 3 weeks ago. The staff was very compassionate, the vet who helped us was very apologetic and sympathetic when she had to ask us some questions before the procedure. They even mailed us Buster's paw prints along with a card. I just want to thank everybody who worked on Sunday April 8th, thank you! Thank you for making a very hard moment a little bit more bearable.
Becca Furry
21 Apr 2018
It is never a good reason when you have to visit an emergency vet, however, the lovely staff made the experience as positive as possible. They treated my cat with such care and sense of urgency. They ...
It is never a good reason when you have to visit an emergency vet, however, the lovely staff made the experience as positive as possible. They treated my cat with such care and sense of urgency. They explained everything each step of the way and clearly outlined the costs. I watched everyone who came in regardless of the situation be treated with the utmost compassion despite the difficult time for many. Thanks again!
Emily Tufts
19 Apr 2018
I had to rush my dog to the emergency animal clinic, and ended up putting him down. They were very sympathetic and talked through everything that would happen next. Thank you for making a very hard mo...
I had to rush my dog to the emergency animal clinic, and ended up putting him down. They were very sympathetic and talked through everything that would happen next. Thank you for making a very hard moment in my life a little bit easier.
Annie C.
3 Apr 2018
We lost our Boo approximately 3 years ago. Do not take your fur baby!!! I repeat! Do not take your fur baby! From the moment I went in they took my boo ... they came to me suggested oxygen did well a...
We lost our Boo approximately 3 years ago. Do not take your fur baby!!! I repeat! Do not take your fur baby! From the moment I went in they took my boo ... they came to me suggested oxygen did well and take him to our regular vet over the next few days.... a few minutes later i'm standing in a room waiting and the vet comes in and says have you ever seen him rub his face on the ground? I said yes usually itching had sinus issues.I paid almost $400 (ps not my final bill that was the bill for entry and for oxygen - added charges to put him down brought it to almost 1000 - then so devasted the next day paid for private cremation, foot prints and his own cedar box for his remains), stood their waiting in the room for him to come out. OMG they brought me my baby he was paralized, his rectum popped could move one paw and his head.I was crying so badly and told the female vet my husband didn't even know I left the house - her advise to me? "Welll you could take him home overnight for observation and take him to your regular vet tomorrow." AUFKM??? He was paralized! DO NOT TAKE YOUR FUR BABY HERE! I was so excited when I checked to see where the closest emergency animal hospital was - do not risk it GO TO TORONTO! Three animals passed or were put down while I was there - I believe my BOO was ill .. I believe he suffered a stroke or seizure - but my boo was alone and this vet I allowed to put a needle in my babies arm to put him down .. he took a breathe and another etc .. the female vet ran out of the room and got another needle because until a few months ago just found out she popped the vein no catheter - so my boos execution took almost 10 minutes - and a word to the vet if I could sue you I would in a heart beat! If anyone has bad experiences and is taking them to court I would give a sworn statement in a minute. DO NOT TAKE YOUR FUR BABIES HERE!
A M
6 Mar 2018
Compassionate. Efficent. Prices are reasonable. My family and are are unbelievably grateful for all their hard work.
Zombie Orchestra
13 Feb 2018
The Animal Emergency Clinic of Durham region is Very Expensive. That being said, I am very thankful that they are ready, open and waiting when all other veterinary clinics are closed for the night or ...
The Animal Emergency Clinic of Durham region is Very Expensive. That being said, I am very thankful that they are ready, open and waiting when all other veterinary clinics are closed for the night or closed for a holiday. A very big Thank You to Dr. Morgan for helping my best friend.
Glen White
29 Jan 2018
My family and I had the sad experience of putting Java ( our golden retriever) down. The staff was very compassionate about the whole situation.
I would like to thank them again for aiding us.
Barb Coker
24 Jan 2018
A huge thank you to Dr. Varley and staff for taking such great care of Lincoln last night. He is doing great today! The staff is amazing, friendly and informative, upfront and compassionate. I'm impre...
A huge thank you to Dr. Varley and staff for taking such great care of Lincoln last night. He is doing great today! The staff is amazing, friendly and informative, upfront and compassionate. I'm impressed with the excellent service and professionalism.
Jennifer Scott
3 Jan 2018
So disappointed in this place. My cat had crystals and a blockage and they treated him and catheterized him for 24 hours. We brought him home the next day only to have it block again. After spending a...
So disappointed in this place. My cat had crystals and a blockage and they treated him and catheterized him for 24 hours. We brought him home the next day only to have it block again. After spending a large sum of money, they charged me to unblock him again. While performing the procedure, we were in the adjoining room listening to them talk about my cat like he didn’t matter. The vet even said to me that I should consider euthanizing him. Took him to my regular vet who is now treating him and keeping him catheterized for a few days to ensure he can urinate and come home for good.
Chelsea Wolf
1 Jan 2018
It’s always unfortunate when your fur baby isn’t feeling the best, however, the processing, staff and overall atmosphere of this place was excellent. Very impressed with the service and professionalis...
It’s always unfortunate when your fur baby isn’t feeling the best, however, the processing, staff and overall atmosphere of this place was excellent. Very impressed with the service and professionalism! Thank you for treating our Tilley today with the best care in Durham
Angela Tomkinson
11 Nov 2017
2 weeks ago, we took our 11 year old chocolate lab, Wilson, into the clinic. We knew that it would likely be our final goodbye as his health declined rapidly over a 48 hour period. Our intake was so...
2 weeks ago, we took our 11 year old chocolate lab, Wilson, into the clinic. We knew that it would likely be our final goodbye as his health declined rapidly over a 48 hour period. Our intake was so quick and the staff were so compassionate. Dr Tanya, thank you for your quick assessment, your honesty and your obvious soft spot for Wilson. For someone who had never met us or our dog, you seemed to know exactly what we all needed. From arrival to picking up Wilson's ashes and ink paw prints, we had an excellent experience during a very difficult time for our family. Thank you all, so much. The Tomkinson Family
CanadianRobin
24 Sep 2017
My cat Princess is doing much better after a late night trip to the vet. After being lethargic for most of yesterday, I managed to get her to eat something and take the antibiotics early this morning ...
My cat Princess is doing much better after a late night trip to the vet. After being lethargic for most of yesterday, I managed to get her to eat something and take the antibiotics early this morning and she is much more lively. The staff was wonderful and lovely. A special thanks to Dr. Spencer for looking after her :)
Emily Campbell
19 May 2017
Great service for emergencies, but definitely expensive. Your pet will be well taken care of though.
Andrea Ayers-Esplen
17 Apr 2017
They were caring and efficient during a very difficult time for us.
Selena Power
3 Apr 2017
Great service. Got my dog in right away
Michelle Walker
28 Feb 2017
The staff, Doctor and Vet techs were all so incredibly kind, caring and informative. I took our 5 month puppy in last night and I am really grateful for this place.
Samantha Bosley
24 Feb 2017
We brought our cat Mittens here after trying desperately to save him. Everyone, from the first person I talked to on the phone, to the people who greeted us at the desk, the vet techs who helped us s...
We brought our cat Mittens here after trying desperately to save him. Everyone, from the first person I talked to on the phone, to the people who greeted us at the desk, the vet techs who helped us settle Mittens in, and the vet who walked us through the procedure. Everyone was so compassionate and caring as we put down our first pet, and were so kind as my 8 year old daughter said good bye to her best friend. I would highly recommended them for pet emergencies, while desperately hoping I never need to go there again. The staff were fabulous.
Danielle Holinaty
17 Feb 2017
Thank you for helping with my furbaby last night. It was so horrible to see him go through getting clots. Everyone from the reception to vet tech to the veterinarian were very compassionate and caring...
Thank you for helping with my furbaby last night. It was so horrible to see him go through getting clots. Everyone from the reception to vet tech to the veterinarian were very compassionate and caring with my little kitty to me having to make the final decision xoxo
Melody Tessier
9 Feb 2017
We took are 12 year old black lab Harley here last night. I was very impressed with everyone, from the front desk right to the vet herself. Everyone was very friendly and put our mind to ease about ...
We took are 12 year old black lab Harley here last night. I was very impressed with everyone, from the front desk right to the vet herself. Everyone was very friendly and put our mind to ease about Harley. The next day we received a follow-up call from the vet personally to check in to see how he was, gave us suggestions how to better help him with his arthritis in his back leg. I would highly recommend this emergency after hours clinic to anyone who needs medical care for their fur babies.
Debra Trepanier Breland
8 Feb 2017
We took our papillon there last evening & we we're completely impressed with everything. From the front desk lady, to the tech to Dr. Tanya Varley. They were all professional & genuinely concerned ab...
We took our papillon there last evening & we we're completely impressed with everything. From the front desk lady, to the tech to Dr. Tanya Varley. They were all professional & genuinely concerned about our boy. No long wait to be seen & blood tests results either. I am glad to have this emergency after hours clinic close to us with our boy 14 years old. We left feeling like he'd been taken care of just like our regular vetrenary Dr. Holmes at Anderson would have done. I highly recommend this emergency clinic
Paul B. Dillon
7 Feb 2017
All around, a truly negative and gut wrenching experience. One which I had a highly inexperienced vet, who provided both bad advice, irrational odds for recovery and zero empathy. Unfortunately, I h...
All around, a truly negative and gut wrenching experience. One which I had a highly inexperienced vet, who provided both bad advice, irrational odds for recovery and zero empathy. Unfortunately, I had no other options considering the time of night (8:30pm), even though I felt uncomfortable with the terms and so called expertise at this establishment. My feeling proved correct. After providing a $2000 deposit with 80% odds of success, I quickly learned this location was all
Lisa V
11 Jan 2017
They were there to help when we needed them, but my cat did not like them, a bit strange. I didn't have a carrier, but they gave me a cardboard one to get my cat home.
Deborah Hollinger
26 Dec 2016
After returning home from Christmas dinner we discovered our Pomeranian was sick. When we arrived at the clinic we were seen promptly. From the lady at the front desk, the Vet Techs and the Vet, we we...
After returning home from Christmas dinner we discovered our Pomeranian was sick. When we arrived at the clinic we were seen promptly. From the lady at the front desk, the Vet Techs and the Vet, we were treated with so much professionalism, care and concern. They are AMAZING! I feel really fortunate that we have such a wonderful emergency clinic here in Durham! Thank you to everyone at Durham Region Animal Clinic!
Deborah H.
26 Dec 2016
After returning home from Christmas dinner we discovered our Pomeranian was sick. We took her to the emergency clinic. The staff were AMAZING! From the lady at the front desk, the Vet Techs and the Ve...
After returning home from Christmas dinner we discovered our Pomeranian was sick. We took her to the emergency clinic. The staff were AMAZING! From the lady at the front desk, the Vet Techs and the Vet, our dog was treated with so much care and concern. We were treated promptly and very professionally. We are very grateful to have such an wonderful emergency clinic here in Durham. Thanks to all!
Dorothy Lafleur
29 Nov 2016
We took our 20 year old puppy, Blue, in to clinic. In the end we had to have Blue euthanized. They were very compassionate and professional which made this horribly sad time manageable. A huge Thank Y...
We took our 20 year old puppy, Blue, in to clinic. In the end we had to have Blue euthanized. They were very compassionate and professional which made this horribly sad time manageable. A huge Thank You to all the staff!
Rochelle Jade
31 Oct 2016
Over all very helpful and informative, and prices are good. We had a grooming accident at home with our shihtzu, I was completely panicked. We showed up to the clinic and they assured me it was alrigh...
Over all very helpful and informative, and prices are good. We had a grooming accident at home with our shihtzu, I was completely panicked. We showed up to the clinic and they assured me it was alright and made me feel much better. They were kind to both myself as well as my furbaby, she loved it there. We left with a lot of information we were unaware of before we had went that all of our animals will benefit from in the future. This clinic truly cares and wants to help not only the animals but the owners aswell. Thanks again to everyone at the clinic, the work you do means so much to so many of us!
Jenna Marie
18 Oct 2016
A few weeks ago the panic we were in I am beyond thankful for the staff! & how wonderful they were on the phone and once we got there! Also how they were so calming and wonderful with Cali. We are be...
A few weeks ago the panic we were in I am beyond thankful for the staff! & how wonderful they were on the phone and once we got there! Also how they were so calming and wonderful with Cali. We are beyond thankful for you guys! I hope you got the thank you card & Tims card I left a few weeks ago after hours I dropped it in the mail slot! Thanks so much! xx
Neena Ledra
11 Oct 2016
I felt the lady at the front desk was a little rude to us. This place is extremely expensive. Just the preconsultation alone was around $150. Later we got a $200 blood test done, and the results could...
I felt the lady at the front desk was a little rude to us. This place is extremely expensive. Just the preconsultation alone was around $150. Later we got a $200 blood test done, and the results couldn't even tell us what was wrong with our dog. The could have waived the fee or reduced it if thag were the case. However, the doctor was nice. Our dog responded well to her.
Bethany G
3 Oct 2016
My cat has been treated by ACE twice in the past eight years and has received excellent care.
The first time I called when my cat had eaten a lily they were very helpful and after we hung up they di...
My cat has been treated by ACE twice in the past eight years and has received excellent care.
The first time I called when my cat had eaten a lily they were very helpful and after we hung up they did some further research and called me back from their call display to tell me to come in urgently. Because of their excellent care and follow up I had 8 more years with my beloved pet.
A few days ago I noticed my cat was failing quickly so we rushed him over. They provided prompt, excellent care. Dr. Barber had treated him with the lily in 08 and remembered us from 8 years ago. This time we found out he was in kidney failure. Dr. Barber patiently and sympathetically explained all of our options and the pros and cons of each. We were able to take him home for one last night before returning to say goodbye. Dr. Varley saw us the next day and she was so kind and empathetic.
Every single staff member was exceedingly kind and sympathetic and made the worst day of my life bearable.
Yes is it s bit more expensive but they are very upfront with the fees and your options. They also have an in-house lab so you get test results quickly and can act right away.
Melissa Wells
28 Sep 2016
I hope nobody has to experience what I did with this vets office. Dr Spencer is the most rude Dr I ever come in contact with. She basically looked at my family like we're were idiots and spoke down to...
I hope nobody has to experience what I did with this vets office. Dr Spencer is the most rude Dr I ever come in contact with. She basically looked at my family like we're were idiots and spoke down to us the whole time she was extremely rude not caring and just a plain bitch. I will be taking this complaint farther to the OVA!!!
maryanne deschamps
8 Sep 2016
what a joke called to get Nutri-Cal and they will not sell it over the counter .......money grab people u can but it at any pet store ....they even asked the vet and still nope they just want your 180...
what a joke called to get Nutri-Cal and they will not sell it over the counter .......money grab people u can but it at any pet store ....they even asked the vet and still nope they just want your 180$ to walk in the door plus to check your furbaby they DO NOT CARE ......
Bryan Liboiron
23 Aug 2016
Open 24 hours!
Lisa S.
11 Nov 2014
My cat started exhibiting some strange behaviour and we decided to bring him to the Animal Emergency Clinic, just to be safe. When we arrived, we signed in and the receptionist explained what was goin...
My cat started exhibiting some strange behaviour and we decided to bring him to the Animal Emergency Clinic, just to be safe. When we arrived, we signed in and the receptionist explained what was going to happen and asked me some questions. We were shown into a room where they examined my cat, Buster, and the vet discussed some options with us as to what may be wrong. One of her hypotheses ended up being right when he was later diagnosed with a fatal disease, but she gave us a few options and some treatment options as well. They did bloodwork quickly and Buster was back with me shortly thereafter. While they weren't able to help Buster in the long-term, they did help to provide me with a lot of useful information to take away and instructions for what to do should the issues get worse. I would recommend this clinic to anyone who cannot get to their regular clinic. Beware, the prices are steep but for the well being of your pet, its well worth it!
Dania J.
29 Apr 2014
This had got to be the greatest vet ever! I only wish it was a regular vet opened 7 days a week instead of an emergency after-hours clinic. We brought our dog here one Sunday afternoon after she was ...
This had got to be the greatest vet ever! I only wish it was a regular vet opened 7 days a week instead of an emergency after-hours clinic. We brought our dog here one Sunday afternoon after she was constantly vomiting. They were very kind and empathetic to our needs. We had already brought her to our vet and did blood work, xrays etc...but no cause to the vomiting/abdominal pain was found. The emergency clinic was very forgiving with certain fees as they saw the previous medical records adding up to almost $1000! The staff, vet tech and vet were so caring and kind to my dog. They gave us many options, kept her for a few hours to monitor, repeated xrays, gave antibiotics and even prepared us gently for letting go. Fortunately, my dog survived! I truly love this place and wish I never wasted any time going all the way to the Emergency Clinic in Toronto (on Sheppard Ave) where they charge you for every little thing (gauze, needle, piece of kleenex, water etc...I'm exaggerating...but that's how I felt! It's truly a damn shame!) Anyway, I really respect this place and the people who work here. They really care about your pet and will do everything possible to help!
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