Sadly we had to go to put our 15 year old cat down. We were so relieved they could see us the same day we called as he was failing quickly. All staff were wonderful......kind, caring and compassionate. Would highly recommend this clinic. Read Less

King Hopkins veterinary clinic literally deserves an award for most compassionate, kind, and amazing staff. It doesn't matter what day or staff member you get each one is amazing with both people and your pet. Read Less

Experience with this veterinarian left me feeling like I stepped on a used car lot. Called vet, explained our sick pets symptoms ( not life threatening) and made appointment for the vet to do a wellness exam to provide an assessment. . Showed up on time, waited outside for 20 minutes, assistant spoke and said vet will come out shortly. Waited another 20 minutes, vet CALLED me on the phone ( didn't come outside) and suggested expensive procedures (close to $1G) before she could diagnose the pet. When I balked at that, vet said to continue to wait. Another 20 minutes, assistant came & took pet inside & brought him back within 3 Minutes. Never saw or spoke to a vet. Then another 20 minutes, assistant came out with a weeks worth of antibiotics and a bill for a couple hundred dollars. No vet, no explanation. As mentioned, used car lot. Read Less

Very unacceptable the way animals are treated there. There is a video of people who work there making a sick cat dance that has a cone on its neck and also has a iv in its leg. Don't use this place very disgusting. Video is on Facebook you be the judge! I will be contacting authorities to place charges. Update: have a look at this of the owner of this place. https://cvo.ca.thentiacloud.net/webs/cvo/register/#/profile/588a3bfd33616616ef0002fc?ref=search Read Less

This place should be CLOSED. The Owner]\Vet Sasha Black was earlier found guilty of misconduct and unprofessional conduct for another unrelated incident - UNRELATED TO THE RECENT VIDEO SHOWING A STAFF MEMBER ABUSING A SICK CAT. They suspended her license for a period and required additional training. DO NOT TAKE YOUR ANIMAL HERE. THIS PLACE SHOULD BE CLOSED, INVESTIGATED AND CHARGES OF ABUSE SHOULD BE LAID. Read Less

https://www.facebook.com/100011501290164/videos/1340618572998173/? Disturbing video of how your staff treat animals there. You should have your licence revoked in addition to the staff that did that to the cat Read Less

I just saw a very disturbing video that shows one of your patients being abused while prepped for surgery. This is very sad, makes me sick!! I hope appropriate measures have been taken against the individuals involved. ALL of them! The one with the cat, the one videoing, the ones who posted it! Makes me think about what else goes on when they think no one is watching. What other horrid acts have they done to your patients. Absolutely disgusting! I have also been shown your reply regarding the incident. Doesn’t hold much weight, in convincing anyone that this matter is being taken seriously. I really hope the owners of that beautiful cat are aware of how loving and respectful your staff was to their pet! Read Less

I had found a dog running around with a cut head outside this vet. I took the dog to the vet due to the injury. When I got there I ask if they were able to examine the dog's injury and keep the dog until animal services arrived. The employee told me they had no room and that I was to just bring the dog home. I said to the employee “the dog is bleeding from the head and that he is terrified to leave the car” he continued to tell me there was nothing they could do unless I paid. I then asked the employee if he would've taken the dog in if he saw the dog running around on street and he said no. This place is clearly in it for the money. DO NOT bring your pets here. Read Less

I have been a pet owner for the past 55 years have always had my pets well cared for, through numerous moves and after seeing many different Vets over the years, I can honestly say ' this is the worse place I have ever had the misfortune to deal with". My 101/2 year old poodle needed a dental cleaning , he has one almost yearly (18 mths. since last cleaning) since I did not want to drive in to Toronto and was informed by staff at this facility that their standard charge for dental was $599.00 we decided to go with it. They said the would like to him for an examination before doing , which seemed only natural since he would be new client, my husband took him to the clinic along with complete records of the past 10years, they said the exam. woul be $89.00 they suggested they do the blood work took him into clinic for roughly 2 hrs. brought him back with a bill for $348.00 I seriously doubt if he even had blood work done(leg not shaved on poodle with heavy coat) after speaking with staff member she is talking over $1400.00 in addition to the #348.00 was very evasive about if there would be additional charges for x-rays. This clinic is out to rip off the public I fully intend to report them to the better business bureau Senior abuse agency etc. I cannot stress strongly enough how corrupt this place is. Read Less

DO NOT TAKE YOUR ANIMALS HERE if you have an urgent situation. The vet on duty was absolutely USELESS when I arrived at this "emergency clinic" with my cat who was having seizures, after being recommended by another vet in case of after-hours emergency. He could not offer any help aside from repeating tests that had already been done, and we wasted 30 valuable minutes before we went to a real clinic and got the help we needed. Read Less

I took my cat to this vet as she had been throwing up for a few days. The vet did blood work which was to be expected. Blood work came back normal. The vet gave her anti nausea shot. Perfect. When she brought my cat back up stairs she said I also gave her a shot for pain. My cat was not in pain. Also gave me an antibiotics for my cat. My cat had no infection as blood normal. $500.00 it cost. Money grabbers be careful. I will not go back. DO NOT GO. Read Less

I have been to King Hopkins on many occasions and have always been very appreciative of the care that both my own and my foster dogs have received. I have been in for the loss of my old girl, regular check ups for my younger guy and emergency help for a foster puppy of mine. Everyone has always been very friendly, knowledgeable and made what is sometimes a very chaotic, scary or sad situation as smooth and painless as possible. After a traumatic injury to my 6 month old foster puppy we were in the clinic every few days and staff were great. So much so that Roo would go in the door and want to go to the staff to get her leg checked and bandages changed (no resistance from a puppy in pain is the best feeling ever!!!) Read Less

Amazing from the second we walked in the initial gentlemen at reception was very friendly and knowlegable. The whole staff made us feel at home. My wife and I just moved to durham Durban and have definitely found our new vet. I strongly recommend this business. Read Less

This review is long overdue. Our first experience was a few months ago when our elderly cat fell ill & needed to be put down. Dr.Black was very professional & helped to make the sad situation a little easier to deal with (her big hug meant a lot). In March my mother brought in her very sick 9 week old kitten. Throughout her stay at King Hopkins, the staff was very supportive calling us with updates, answering our questions & keeping us informed. With the wonderful care at King Hopkins Storme has made a full recovery & is a lively healthy girl. My mother has been back several times with Storme for check ups & continues to receive exceptional care. Read Less

I went to King Hopkins Vet Hospital today for the first time. I was very impressed with the service by all the staff. They were very friendly and kind to my puppy Sadie. Dr. Black was amazing and very informative. She explained exactly what I should do with my puppy's eye. I thought she was going to do surgery to remove Sadie's eye, but instead because she is so young to wait and see if the meds will work and try and save it. Needless to say, I will continue going to this clinic for all my pet needs! Read Less

Very unhappy with this place. I took my cat and her two new born kittens to get checked because they were so small and not feeding. They charged an exam fee and X-ray and said that everything looks fine. I asked repeatedly about how small the kittens were and if I should be worried. They told me not to worry and they will be fine, if they don’t seem better within 5 days bring them back. Less than 12 hours later both kittens sadly passed away. Read Less

I've taken both of my kittens into King Hopkins for all of their vaccinations so far and will be sure to come back for their neutering as well. Dr. Williams and the rest of the staff have been both very informative and helpful with all of my questions about proper care-taking for kittens and explanations as to what to look out for as they grow. I'll be sure to continue coming into King Hopkins and I will recommend my family to bring their pets in as well. Read Less

DISGUSTED!!!!!!!! Yesterday mine and my boyfriend's puppy was sick early in the morning before our usual vet opened. He was vomiting water and grass and pooping excessively and there was a little bit of blood which was concerning us. When we brought him to the clinic the vet told us that he was going to do a bunch of tests for a disease that he thought caused the illness. The illness he was testing for was highly unlikely for our dog to get because he was already up to date on all his vaccines. The vet tried taking him downstairs to the room that they do the work in and my boyfriend and I had to guide our puppy downstairs. THAT PLACE IS DISGUSTING!!!! There was an open jar of used needles at nose height accessibility to my puppy luckily my boyfriend pulled him away from the needles and at that time my boyfriend and I were asked to wait upstairs. The vet came and told us that our puppy needed to be hospitalized because he was so sick. HOSPITALIZED!!!!! We asked further questions and the vet told me at one point that my puppy threw up downstairs and when I asked again "So he was sick downstairs" then he said no. We asked how he got sick, the vet couldnt give us an answer other than "the weather" and "human food" TO WHICH WE KEEP HIM STRICTLY AWAY FROM! We had a bad gut feeling and sent the blood results to our normal vet since they were open and get this THEY SAID HES PERFECTLY FINE AND CAN GO HOME!!!! FUNNY ENOUGH THIS VET WANTED TO HOSPITALIZE MY PUPPY AND GIVE HIM SUCH STRONG MEDICATION THAT HE WOULD NEED PAIN MEDICATION TO HELP DEAL WITH HIS SICKNESS. WHAT A JOKE! then he tried to overcharge us. When we told him he was a scam artist and that were not stupid he gave us a refund for the additional fee he added on. DO NOT GO TO THIS VET IF YOU LOVE YOUR FUR BABIES! Read Less

Very disappointed in King Hopkins Pet Hospital. We have been clients for 3 years with all our animals. My 80 year old mother has a 10 year old diabetic dog who was being treated here. Vet food and insulin and glucose monitoring; all very expensive especially for an elderly client. My mother had to space out glucose monitoring due to cost at $200 + per appt. twice per month. Her last check was Feb and she was requested to bring in her dog in another 2 weeks. We tried for a weekend appt. but were told they were too busy and to contact when we could change our schedule. I called today to refill her dog's insulin and because My mom couldn't afford the glucose monitoring right now they refused to reorder the insulin. Vet called back and informed my elderly mother that not only she wasn't going to order the insulin but also didn't want her as a client anymore! So, King Hopkins Hospital has given my mother's dog a death sentence. How shocking and cold hearted. My mother is devastated and now her poor dog is going to suffer. What kind of vet does this?? Be wary for this hospital will turn their back on you if you don't show them the money!! I am still in shock. Read Less

Such great staff! During a difficult time of having to put our 16 year old dog down and later at night they were so kind! They were understanding and didn't pressure us to make us feel like we were doing the wrong thing. They trusted our judgement and made the situation as easy as it could possibly be. The best part has to be that they treat you like people and talk to you like a person as well! We honestly can't thank them enough for everything! Read Less

When we took our kitten in to be spayed, she had some sort of reaction to the anesthesia and almost died. She had to stay in 24/hr care for two days, and they did not charge us extra to keep her there (even though we didn't ask or assume that they would do that). I feel secure in knowing that a) they'll take good care of my pets and b) they won't try to take advantage of you when there's an emergency and you're frantic. They even texted us updates and pictures while she was there! I highly, highly recommend them. Read Less

Our first visit, we were scheduled in with short notice, which is great! Unfortunately, Dr Medhat was very aggressive with our senior cat, despite knowing her age and size (only 3lbs, petite kitty) Our cat visits the vets regularly, has never been handled like this.. yanking chin fur down to open mouth, squeezing head and neck for stability. Yikes! We were grateful for a quick appointment for the acute respiratory infection & antibiotics, but not impressed with the lack of care and compassion for the elder pet. Read Less

One of our beloved cats passed away on a Sunday morning recently. We took his remains here as it seems they're open 24/7. We'd never been before, but the staff was very helpful and compassionate. Today we received a card in the mail signed by the staff, offering their condolences. As I said before, we aren't regular customers of theirs, but they went above and beyond for us, and it is much appreciated. Read Less

5 starts is not enough. My dog is rescued and feeling very unsecured when anyone touching his body. To me it seemed impossible to get his blood sample (really mean it!). King Hopkins guys were REALLY patient and could get it done after 2 sessions (2 hours of trying!) without labeling my loving dog or any complain. They always providing full information and helpful in all possible ways. Read Less

My cat was in a lot of pain a few weeks ago. She is only 4 yrs old and these guys were amazing. Did xrays and figured out she has arthritis is the back leg. They were very sympathetic and showed empathy as I was very upset. I'm thankful to say Tigger is getting better. She will be on pain meds for a long time but at least we know what the issue is and we can help her manage it moving forward... thank you everyone at King Hopkins for your help. Read Less

Dr. Williams was a pleasure to work with. She took the time to not only properly diagnose out cat without making us feel like bad pet owners but to explain what she was doing to our young child and answer all her questions. Thank you for taking such good care with our family. Read Less

Schooner has been going there from the time he has been sick ever since February and diagnostic with diabeties they saved him and broght him back from nearly death and Thursday September 21 .2016 had serious problems again he could pee and he w... as swollened .. emergency surgery had to be done cause off several stones in bladder .... now it is God hands now ... the staff there are family to me and my little schooner the best staff and Dr black n Dr Williams are marvelous ones ever .. schooner and myself wouldn't know what to do with you guys .. the best ever Read Less

The staff are very sweet I had just lost my male cat before I brought my female in the black cat at the front desk looked just like my male I broke down at the front desk and a staff member was sweet enough to give me a hug, I love the separate entrance and any questions or concerns I had were all addressed.. Will continue to bring momma there she is so comfortable with them! Read Less

The staff are very sweet I had just lost my male cat before I brought my female in the black cat at the front desk looked just like my male I broke down at the front desk and a staff member was sweet enough to give me a hug, I love the separate entrance and any questions or concerns I had were all addressed.. Will continue to bring momma there she is so comfortable with them! Read Less

It was great to find a vets office open on a Sunday. Dr Black was fantastic as was the rest of the staff. She answered all our questions and had great suggestions for dealing with our sick cat. Many thanks ! Read Less

I found this vet on a Sunday when all other places were closed and I desperately wanted to avoid paying emergency fees for my dog. I have since moved my pets to this vet. The vets take there time with you, explain everything carefully and do not pressure you into buying unnecessary services. Staff is also very friendly. Very happy with our new vet! Read Less

I feel comfortable with all the staff members and Dr Black has answered all my questions and has given me different options for the issues that my dog had. Everyone is professional and friendly and I especially like the 2 separate entrances for Cats and Dogs this reduces the stress of the animals and owners for sure. Keep up the good work everyone! Read Less

Our Boxer, Gunner, had his first appointment with Dr. Black today and to say we were pleased would be an understatement! The level of comfort Gunner was made to feel was impressive. The prices are reasonable and the staff is very friendly and helpful. We are happy to say we have found our forever clinic and our pups will be lifelong patients! Thanks for a great visit :) Read Less

This is the ONLY place to bring your Kitties. The care here is outstanding and you will not find a better Vet than Christine. I haven't been in quite a few years but I wouldn't choose any where else to go. All my cats have loved their visits! Thank you to Christine & staff. Read Less