This is the perfect example of a practice that is only interested in money, and not the wellbeing of animals. Last Saturday I had to rush to a Veterinary Hospital when my seven week old puppy began sh... Read More
This is the perfect example of a practice that is only interested in money, and not the wellbeing of animals. Last Saturday I had to rush to a Veterinary Hospital when my seven week old puppy began showing symptoms of Parvo. I immediately drove to the nearest 24 hour clinic (Lauzon Veterinary Hospital), which was the worst decision I could have made. I called beforehand to let the receptionist know that we were coming in with a sick puppy. When we arrived, the receptionist did not greet us, as she was finishing off a few debit transactions for customers waiting to buy their pets medication. Finally, after 25 minutes (mind you there is only about 3 customers in the facility) she finally asked for our information and proceeded to move us to the feline side of the facility incase the puppy did have Parvo. When we finally got a room, it took the Vet 30-45 minutes to finally enter our room to check the temperature, and breathing of my puppy. He disappeared for 20 minutes and came back to tell us that a vet tech would come test for Parvo. After another 10 minutes, the vet tech comes in, takes a sample and leaves for 20 minutes. The test comes back negative for Parvo. At this point I was relieved but concerned as we still don't know why my pup is sick. The Vet asked if this was my first puppy (as I appear very young) and he began explaining how he wants to keep the puppy overnight because he is dehydrated. They want to hook him up to an IV to feed him some medicine and hopefully it will help with his symptoms. However, if in the morning his symptoms aren't better, they will keep him for an additional day(s) and continue to reassess him until they figure out what is wrong. He leaves for 20 minutes and returns with an invoice for over 800$. I was overwhelming confused as to how it costs so much and why I was being charged for future medicines that they weren't even sure he would need, nor if it would in fact help him. And if he needed to stay for an additional days, it was an extra 440$ per day! My brother kindly asked if there was a payment plan, and the doctor literally laughed in our face. I was very reluctant to sign the papers, but that is when he started using fear to pressure me into signing the forms. He told me that my dog will definitely die in the next few hours if he does not receive treatment immediately, and that I need to be a responsible pet owner and not play with his life. I signed them over in a panic and proceeded to pay half of the bill. I was feeling very uneasy and uncomfortable with what was happening. So I made a call to another vet hospital to get a second opinion, and that was the best decision I have ever made. I was told that there was no way it could cost that much to do anything for a puppy with the symptoms he had and that it was most likely stress and worms causing him to be a little under the weather. I returned and asked if I could have my puppy back immediately and asked for a refund on what I can get my money back for. It took them over an HOUR to give me my puppy. Meanwhile there was NO ONE else in the facility. The vet techs continued to tell me that the doctor will be "just a few more minutes" and finally, the doctor asks us to come in and he starts explaining in the most condescending manor, how my puppy will definitely die if I don't keep him there. I made up an excuse that I wanted to bring him home and if things got worse, I'd bring him back. He finally got me my dog and I was able to leave with only paying a little under 300$ for a physical, Parvo test, and the medicine used as well as the cost for the IV. I then rushed over to a different hospital and my puppy was treated immediately with some fluids under his skin, dewormer, antibiotics, and was feeling better the next morning. My puppy did not die, and certainly did not need over 800$ of some treatment that was unnecessary. I will never be back to this place, and I will continue to warn others about how it is nothing but a greedy business who cares more about money than the health and safety of animals. The wait was ridiculous and the cost is outrageous. Read Less