Lauzon Veterinary Hospital

Been going to lauzon vet for years. Only one doctor in there is compassionate. I won't let any other doctor see my baby bad experience with this new staff don't They know what the hell they doing thank god, there is still some of the old staff At this point I feel the the fury kids will die before anything gets done about. Lauzon vet use to be a good place not no more with one good doctor Gordon Reese is the best I thank him for keeping the customers and the fury kids happy. Thank you Janelle. Kim , Cornell and etc. If it's not for you guys to care so much about our kids and be honest with the customers you guys are great. This new staff they need to learn to be honest and true to the customers. NOT HAPPY. Natalie Kosluk Read Less

This place is awful. I took my cat there late one night because she was very sick. She needed to be put down. We were put in a room near the front entrance and the door was left open. I would have thought that since they knew my cat was about to be put down and that it was a very sad moment for me, that they would have closed the door and have been respectful. This was not the case. The vet was so rough with my cat and when he determined that there was nothing that could be done, he coldly said "yes she is dying". While I was in the room with my cat, the staff were laughing very loudly and sounded like they were having a party. A dog came running into the room as I sat there with my dead cat and we had to try to usher the dog out...no one seemed to care that I was in there crying while someone's little dog was yapping around my ankles. The vet was so uncaring and cold. I didn't get to hold my cat as she died. They did not prepare me for how it would happen. I wanted to hold her but instead she died on a cold, metal table with the vet poking at her and checking her vitals...she had just been given the injection to euthanize her...I hardly think that checking her vitals was necessary. He could have let me hold her while she died. After she died, he said "she's gone" and walked out the room. I sat there for another 10 min but listening to the laughing and hollering from the staff was annoying me plus I wanted to get home to comfort my children so I decided to leave but I needed to pay first. We went to find someone (since no one was at the front desk or anywhere in sight) to ask if we could pay and leave. We were told to "hold on". After another 10 min, STILL no one had come to get us to let us pay. Again we went to go ask if we could pay and leave. This time we were finally able to. It was an awful experience. Putting a pet down is a very sad time....this animal clinic made it a lot worse than it needed to be. Only one person showed us any compassion and caring that day. He was the only one that took the time to act like he cared. The rest of the staff (mainly the vet) were horrible and inconsiderate. How dare they sit back there laughing loudly when they know there is someone having a pet put down. I would NEVER recommend this place to anyone!!!! They ruined my last few moments with my beloved cat. Shame on you Lauzon Veterinary Hospital. On a side note....I messaged them the next day to tell them of my horrible experience. No one bothered to respond! Read Less

First off, we are from Ohio. We were in town for the weekend visiting family for Thanksgiving. Our dog became very ill late Friday night/early Saturday morning (10/06/18). We drove to Lauzon Veterinary Hospital around 2:00am (maybe earlier) and waited for the tech to acknowledge us. Not like someone coming in at that time would be an emergency or anything - no big deal (hopefully you can sense the sarcasm here). After about a 10 minute wait for him to finish on the phone talking about boarding a dog with another customer, we finally were able to check in our dog to be seen. Which that took way too much time. First off, this place is filthy and just smells like garbage. Secondly, the veterinarian that we saw had zero bedside manners and zero compassion. Once we finally were able to tell him what was going on (our dog was vomiting/bloody diarrhea), he just kinda looked at her and then us with a confused "I don't know what to tell you" face. He hurt my dog trying to take her temperature (which made her throw up) and then all I could hear was screams from her while they were trying to draw her blood for the blood tests. We were the ones having to recommend doing blood work and suggesting medications for her. After being there for 3.5 hours, we left with being notified she had hemorrhagic gastroenteritis, got her on some antibiotics, anti-vomiting medicine and something to calm her tummy down. I was not about to leave her there for 24 or more hours for IV fluids. 4 hours later we went to Clearwater Animal Hospital and they were fantastic, and that's how it should be (got her on fluids and anti-diarrhea meds). Lauzon Vet Hospital has no business seeing animals and should be shut down or a whole new staff take over. What a horrid, dirty, unprofessional vet I've ever been to. And what they charge you is completely ridiculous for the crummy half-assed service you receive.  I would've walked out within 5 min but I really needed to find out what was going on with my lil baby. Read Less

The vet here overcharged a lot of the clients and doesn't do anything helpful to the ailing pets. It's no wonder why the vet was suspended multiple times! Avoid this place if you want your beloved fur babies alive and well Read Less

We had previously lost two elderly pets of ours one year apart and went to lauzon Veterinary Clinic since our dogs had always had their regular vet visits there.The staff and Dr's who waited on us were wonderful and caring people. They treated our pets the way we would and let us grieve as long as we needed to with them.They did not rush us and allowed us to take the time to say goodbye.We have gone here for our new dog for her checkups and vaccinations and again have always been treated well.Thank you for treating us and our pets with care and respect. We will continue to go there.Debbie G Read Less

Very rude and unorganized office. Tried to charge my family 3 times the amount our regular vet charged us. Called us on three different occasions stating our dog was one of there other clients dogs they must have had there. My dog did not enjoy the vibe the office and staff had and she was uneasy the entire time. I do not recommend anyone to bring their animals to this location. In a sensitive time such as an emergency you need a place you can feel comfortable and competent with and we did not feel that in anyway Read Less

Very polite staff. Clean facility. Little wait time. Went in to get our new little puppy her 2nd booster shots and the Dr. Actually took the time to teach my teenagers how to trim the puppy's nails. Read Less

Had to put my dog down here. They were very good to my dog while she was there. Nice doctors. Only real. I'm not giving 5 stars is they wouldn't send my dog out to be cremated until the bill was paid in full... which after tests etc came to 1300$. I would reccomend bringing your animal here. Read Less

Before having pets of my own, I would come here with my parents and the pets I had growing up. This was our veterinary hospital for our cats, and it still is theirs as well. This location is 24/7 which makes it very easy to come to in case of emergency. Now, with saying that, it has been a few hits and misses. The last time I came here was for an emergency with my Shihtzu Poodle, she was vomiting bile & had severe diarrhea for the past 24 hours.My boyfriend had called about an hour before we came for an emergency apt and they told us to bring her in. We did have our files transferred from our vet in London, but still had to give them our information. After that was all said and done, the vet tech was really nice, she took us into a room and we waited....and waited....and waited....for at least 45 minutes before the actual vet came in to see Chelsea. He was very nice. Dr. Laus, took her temperature, felt her stomach, told us her intestines were probably irritated from throwing up so much, told us what he would like to do and came back with an estimate, everything that he wanted to do would have cost us over $700, and she could possibly be alright with the bare minimum. If you don't have pet insurance (which we don't) it's ridiculous how much it is for a pet.Luckily, he saw the blood drain from our faces and went back with a cheaper estimate. Medicine, wet food, which was easy on the stomach, some fluids for hydration and the apt was the low low cost of $273 after tax. That was our cheaper option so we went with it, hoping our pupper would feel better after that. Which she is. When we were done our apt we went back into the reception which took at least another 15 minutes for us to be cashed out and given our medication for our dog. Overall the experience wasn't that bad, it was long, painfully long. My parents have been coming here for years and they always book an apt with Dr. Reiss. He's always been a fan favourite of theirs when they come, he is personable and knows their animals very well. We will continue to come here, but will ask to book an apt with Dr. Reiss. Read Less

We went here with out very sick little chihuahua at about 3am. I've had bad experiences with the other 24 hour veterinary so we decided to take the longer drive here. Absolutely worth it! The staff was very caring with her made sure she didn't cry, if she did they talked to her how I would have. They gave us a range of options as to what they could do to help her as far as price and if we wanted to leave her there or bring her to our regular vet in the morning. Read Less

Extremely rude vet, extremely rough with my cat. Got very offended when I couldnt understand his thick accent. Got very offended when we asked questions. Made it seem like the cat was gonna die (oh well he's old you know, etc). Would NEVER go back. Receptionist was very nice. Doctor was very far from decent. Read Less

Okay story time, so I had to take my dog here because her normal Veterinary office was close and I had no choice to take my dog here, but the veterinary technicals are nice but the doctor wanted $684.94. Okay 1 I don't that kind of money, 2 my veterinary would have never charge that kind of money. And this why I'm rate them at a 1 star. And when people come to you for hope! DO NOT BE A HOLES! Read Less

My 6 yr old shih tzu had excruciating pain for 2 days. I called the Walker Rd clinic but they said it would be at least a 4 hr wait and sent me to Lauzon veterinary Hospital. I brought my dog in and was rushed into a room. The vet came in and knew exactly what was wrong with him. He treated my dog so gently because he could see how much pain my dog was in. He then gave him a 14 day antibiotic injection as well. I asked if my dog would need an xray done and he replied "no why spend extra money! The vet's name that did the procedure was Dr Bernard Malovec" Read Less

Dr.d gunj doesn't care unless he is getting paid took my sick puppy in to get checked out wouldn't help or tell me anything unless i paid 232.58 and this is after payn 66.16 just to tell me somthing i already knew. He made me feel like poop cuz i didnt have the 232.58 what a Dr. Plz fire this man he dont care unless you have money right away...... Boo this man Read Less

We called for advice about our cat who suddenly started dragging her legs and had a numb tail. When we googled it it seemed as if it could be a million different things so we were wondering if it was an emergency or if we could wait a day until our vet opened on Monday. The woman was extremely rude and cold. Instead of telling us if there was an emergency she said, "you know your cat." Are you kidding me? So if I called saying I was numb in my arm and wanted to know if it was an emergency they would say, "you know yourself better than I do." This is ridiculous. Where is the compassion in this industry? Read Less

Wrong diagnosis with a very serious situation and consequences! So called dr. wanted to have a surgery on my dog's intestine after having a bad x-ray over there. The x-ray machine is not digital, images are not readable. Let's forget about that it costs about 3K + tax. But just cutting an alive creature without a proper diagnostics is a crime! You won't do that to a human. Our dog just had a constipation, not a blockage! What he thought was a blockage was a dog's poo! You offered to cut my dog because of a constipation with NO foreign body or substances inside! There are clinics in Detroit open 24 hours with modern equipment and reasonable cost, very professional and are able to use medical terms to explain, show, prove. Save your pet, stay away from them! Read Less

This is the perfect example of a practice that is only interested in money, and not the wellbeing of animals. Last Saturday I had to rush to a Veterinary Hospital when my seven week old puppy began showing symptoms of Parvo. I immediately drove to the nearest 24 hour clinic (Lauzon Veterinary Hospital), which was the worst decision I could have made. I called beforehand to let the receptionist know that we were coming in with a sick puppy. When we arrived, the receptionist did not greet us, as she was finishing off a few debit transactions for customers waiting to buy their pets medication. Finally, after 25 minutes (mind you there is only about 3 customers in the facility) she finally asked for our information and proceeded to move us to the feline side of the facility incase the puppy did have Parvo. When we finally got a room, it took the Vet 30-45 minutes to finally enter our room to check the temperature, and breathing of my puppy. He disappeared for 20 minutes and came back to tell us that a vet tech would come test for Parvo. After another 10 minutes, the vet tech comes in, takes a sample and leaves for 20 minutes. The test comes back negative for Parvo. At this point I was relieved but concerned as we still don't know why my pup is sick. The  Vet asked if this was my first puppy (as I appear very young) and he began explaining how he wants to keep the puppy overnight because he is dehydrated. They want to hook him up to an IV to feed him some medicine and hopefully it will help with his symptoms. However, if in the morning his symptoms aren't better, they will keep him for an additional day(s) and continue to reassess him until they figure out what is wrong.  He leaves for 20 minutes and returns with an invoice for over 800$. I was overwhelming confused as to how it costs so much and why I was being charged for future medicines that they weren't even sure he would need, nor if it would in fact help him. And if he needed to stay for an additional days, it was an extra 440$ per day! My brother kindly asked if there was a payment plan, and the doctor literally laughed in our face. I was very reluctant to sign the papers, but that is when he started using fear to pressure me into signing the forms. He told me that my dog will definitely die in the next few hours if he does not receive treatment immediately, and that I need to be a responsible pet owner and not play with his life. I signed them over in a panic and proceeded to pay half of the bill. I was feeling very uneasy and uncomfortable with what was happening. So I made a call to another vet hospital to get a second opinion, and that was the best decision I have ever made. I was told that there was no way it could cost that much to do anything for a puppy with the symptoms he had and that it was most likely stress and worms causing him to be a little under the weather. I returned and asked if I could have my puppy back immediately and asked for a refund on what I can get my money back for. It took them over an HOUR to give me my puppy. Meanwhile there was NO ONE else in the facility. The vet techs continued to tell me that the doctor will be "just a few more minutes" and finally, the doctor asks us to come in and he starts explaining in the most condescending manor, how my puppy will definitely die if I don't keep him there. I made up an excuse that I wanted to bring him home and if things got worse, I'd bring him back. He finally got me my dog and I was able to leave with only paying a little under 300$ for a physical, Parvo test, and the medicine used as well as the cost for the IV. I then rushed over to a different hospital and my puppy was treated immediately with some fluids under his skin, dewormer, antibiotics, and was feeling better the next morning. My puppy did not die, and certainly did not need over 800$ of some treatment that was unnecessary. I will never be back to this place, and I will continue to warn others about how it is nothing but a greedy business who cares more about money than the health and safety of animals. The wait was ridiculous and the cost is outrageous. Read Less