There is lots of parking. The staff and volunteer workers are very helpful and professional. The pets are taken care of and cared for. You can pet the cats. I would highly recommend this place for all your pets needs. Read Less

If i could rate this place 0 stars you bet I would. My husband and I were lied to many times by one red haired woman who works there. Everytime we would visit we were told non of their rescued dogs were cat friendly to later find out on the phone Thats not true and they will do a cat test if you're interested in a dog if the dog had not already been tested before. Some of the staff are ignorant. We have been told many things by many people there that contradict each others statements. Will not be going back there again! I feel the animals are miss treated from giving the dogs water with a watering can if they run out or putting rabbits in cages far to small for there size with no room to move around. Read Less

I woke up at 3am to the knowledge of a cat stuck in the hood of my car, when we called then they reassured us they'd be prompt and would come to help at 8am. Not only did the worker come earlier but she successfully helped get the little kitten out from the den it made near my car's muffler. Great service and great people! Thank you again! Read Less

When you go to drop off a stray cat, the women behind the desk are always so rude and snarky. Why are you giving me attitude when I am trying to save a feral cat's life by taking them off the street? The woman told me almost like a threat that the cat may be fixed and then re-released "in my area." Uhh, you're going to drop the cat off on the highway??? Absolutely awful. The volunteers in the back who come to take the cats are always smiling at least. Read Less

I adopted a kitten this past weekend. The service there was fine. I was able to interact with the kitten I wanted to adopt and actually worked out to adopt her for the next day (she is 4 month). She wasn’t at the humane society that long. They got her the day before we went to go see her. Unfortunately a few days after bringing her home, her incision appeared to have lump so I immediately brought her to a vet. He then told me that whoever did the surgery did a terrible job. With that information, she clearly got spayed the day she got there and wasn’t even 48 hours until we got there and then adopted her. She ended up with a really bad infection in her muscle that they ended up having to completely remove. I was told if I didn’t bring her , she wouldn’t have lived another day. I don’t think after an animal gets spayed or neutered that they allow them to be adopted right away. They should keep them for a few days after the surgery to make sure the incision is healing properly before having anyone take the animal home. I had informed the humane society about what happened and they proceeded to tell me they couldn’t do anything about it because I chose to go elsewhere for her to get the surgery done. I’m not too sure who would bring their pet back to where they did it wrong to begin with that caused problems. They said they wouldn’t help with the bill because it was no longer in their hands. I wasn’t happy with the way they handled things. Also was not given medication to bring home for her or a cone so she doesn’t touch her incision. She’s a great kitten but the bill was definitely not. Read Less

My dog was neutered in this week. They did an excellent job. I can't imagine a better looking wound. It seems their doctors are professional. The stuff was kind even if they had to hurry because of the long line. Thank you! I worried a lot more because of the surgery. Read Less

Very friendly staff that help out so many animals in need. We adopted two cats for the price of one and couldn't be happier. Included was all their nesceaary shots and neutering which is a huge bonus. Please consider adopting there are so many animals that deserve lovely homes! Read Less

I came and got my 2 cats neutered. Afterwards I brought them home and got worried about one of them. I called the clinic and they answered right away. They were friendly and the whole process was very affordable.Read Less

We went today to see if we could find a sweet dog to add to our family. Bug caught my eye and melted my heart. The staff was so sweet and walked us through the adoption process without any pressure. We loved Bug so much that we decided to adopt him! We couldn't help but fall in love with this sweet boy and are so excited to be his fur parents! Read Less

Oh my goodness WECHS is so amazing! We adopted our cockapoo, Duke from them 7 years ago and Duke is still going strong today! We moved to London 5 years ago and just yesterday we travelled back to Windsor to adopt a new dog from them again. Her name is Ocean. They have been so supportive and helpful to us since we were travelling 2 hours to come there. We had Facebook messenger contact with them everyday for a week before we came and they got our adoption done for Ocean in just a few hours. They treat their animals wonderfully. All the cats have little cat condos and all the dogs get their own area with access to an outdoor area to use the washroom anytime (So they don't have accidents where they sleep) this was very different than we've seen at shelters near our own home. Their rates are amazing and the staff is so kind, friendly and helpful. I would recommend WECHS to anyone and I will always come back for future pets! Whenever I can donate supplies or money to an animal foundation, it will be them! Thank you so much for Duke and Ocean. No words could express our gratitude enough.Read Less

I attended a birthday party here that my 3 year old daughter was invited to. The people who ran the party were very kind. We enjoyed the tour. I would give five stars, but the cat section had a powerful cat urine odor, but I don't know if they could really do much about that. Read Less

While adopting an animal from here is an excellent thing to do... The workers here are incredibly rude and unprofessional. They are condesending and when you inquire about the animals they act as if you are inconveniencing them and talk to you as if you are stupid. While i did end up adopting a dog, and am so happy i did, this is one of the worst customer service experiences i have ever had. Read Less

My experience wasnt that great. They gave my small cat a bigger dose of whatever and it was totally messed up for hours after getting fixed. Then i was worried about my cats and i was the last person left in the waiting room so i said where are my cats, and she stomped away and slamed the door saying im getting them. I also paid for 2 cones for after their surgery in which i did not recieve. By the time i got home i had forgotten all about it but i guess that ones me. Still, not happy, at all. Read Less

We adopted a cat for Christmas (getting her was a gift to our daughter, but she's a family pet). The humane society did a great job ensuring we wanted to give Fiona (formerly, Nag) a forever home, we had ample time to interact with potential future fur-babies and all of the cats seem really well cared for. We're in love already, Fiona makes a fabulous addition to the family! Read Less

Overall I had a good experience when adopting Rosie. Although it started out a little rocky. I had set an appointment to come all the way from Cambridge to see her, and when I got there no one knew I was coming and all the people who could bring Rosie out were gone. I was basically told I would have to come back the next day even though I had just driven 3+ hours. Eventually someone was found and I was able to see her. After when I was getting ready to leave and standing in the lobby waiting to see her file, many employees were there as well and non of them were saying good thing about the poor dog it was as if they were completely trying to steer me away from adopting. Also no one seemed to be on the same page about how behaviour, some said she was crazy and wild and couldn't be trusted, some said she was okay but just couldn't be around any other animals and some said that she is just plain bas (She is actually a perfect angle and loves the cat and dog in the house, all she needed was some love and attention). When I came back for a meet and greet with the dogs she would be interacting with everything went better then I expected and I was then given a lot of information that no one seemed to have the previous visit. I even talked to the vet over the phone who was a delight and happy to help me with my questions about her allergies. And when we finally came to pick her up everything was all ready for us to go which I was thoroughly impressed by! Someone had donated Rosie a wonderful bed that was then given to us as well and we got about a weeks worth of food to do her until we could get more. I would have 100% rated my experience 5 stars if it had not have started out so bad because I was almost turned completely off after that. I am glad I didn't give up on her though she is a dream dog!Read Less

The workers in the small animal room are pleasant. The cages for the animals are small. However, the receptionists are honestly the most unpleasant people I have ever met. The lady on the phone talked to me like I was stupid when I inquired about a question, and then did not answer any of my questions, but continued to act like my call was an inconvenience to her. When I brought my guinea pigs in to be returned two weeks later (because the bonding process with my current piggie did not go well) the receptionists were talking about me and my Sister (who came with me) and pretty much rolling their eyes while we were standing right there. Terrible. Will never get an animal from here ever again. Read Less

Thank you for all the love and care you give to homeless helpless animals. I have two beautiful babies from you, Rosie and Rocky, who fill my little home and my heart with love and joy. If I lived in a house, I would have more! And foster!Read Less

I was there today and the volunteers are rude and treat you like you're stupid. I find they are completely unorganized and most of the dog rooms are filthy. I'm sure there are good people there but all my experiences there were met with rudeness condescension. Read Less

I adopted a dog back in May of 2016. It took me 3 years to become a candidate to be an "adopt-er" the reason being we had one car and one licence between two working people. They discouraged us from adopting before which I appreciate. They are here to serve the ANIMALS, not people. The animal's needs come before your desire to own an animal. Read Less

Charged double for a "diva" fee. Their animal behaviourists have no idea how to handle dogs. Hence, when I brought my dogs for a meet and greet, despite their best efforts to discourage me from doing so, it did not go well. They refused to allow me to hold even my own dogs leash and I did ask numerous times. I believe they had this dog on hold for someone. Why else would he be marked as adopted when he was available, charged double the fee and have their behaviourist call me 40 minutes before my appointment time to tell me she doesn't think it's a good idea. Something is not right at Windsor/Essex county humane society! Read Less

I recently (August 14) brought a sweet little kitten home from the Windsor/Essex County Humane Society. Before I got her, I was told she had an upper respiratory infection but that she was being treated. Her medical reports I was given indicate that as of August 13th there was "no ocular/nasal discharge, no sneezing; okay to discontinue meds." Fast forward to August 14th, I was told that she was completely treated for the infection, but that she was still sneezing a little. They said the sneezing will go away in a few days and she was okay. I took her to the vet today (August 18) for her booster shot to find out that she can't even have it because she is still sick!! The vet said she was not treated properly or long enough, and they should have not let her go while she was still sick! $213 later for medications and whatnot, I have a kitten who is still sick and can't receive a booster shot until 2 weeks after the date she's due!! Why on earth would you send a kitten home who is clearly still sick, just for the new pet owner to not even be able to get her vaccinated properly!! And do not tell me my kitten is fine when it is obvious that she isn't. This is not creating a good reputation for the humane society, and I am not one happy adopter at all!! I strongly suggest that you find a way to remedy this situation when it is your fault she was never treated properly in the first place!Read Less

I don't think they screen for Lyme Disease. We've now had two dogs from the humane society and both have tested positive for Lyme Disease. One while we thought may have been our fault since he had been bit by a tick or two, we learned that he couldn't have gotten Lyme Disease while we had him (only in 6 months at the time), and our current also has Lyme Disease and has never been anywhere with us he could have gotten it. If the humane society is doing proper blood tests they either aren't checking for Lyme Disease or they are knowingly adopting pets out who have the disease. Either way, something needs to be fixed. Read Less