Walker Road Animal Hospital
Windsor, Ontario
Reviews
Trista
23 Jan 2023
REPORT
My mom's dog was attacked by an animal arrived at 3pm. Quick triage to a room but spent 4hours in the exam room with a dog dying before my eyes. 1800$ spent to do a surgery and was told to go home and...
My mom's dog was attacked by an animal arrived at 3pm. Quick triage to a room but spent 4hours in the exam room with a dog dying before my eyes. 1800$ spent to do a surgery and was told to go home and they will call when it's done. 3:30am phone call to my mom that her pup had passed away before they even attempted the surgery and told my mom they were too busy to do it. How is this humane??? This poor pup died in a cage because you were too busy to do what you said you were going to do. What my mom paid ahead of time for you to do. I am shocked that this is the outcome and wished he could have died in her arms if you were just going to neglect him. Very disappointed in this animal hospital and wish I never have to use this place again.
Karen Veldhuis
17 Feb 2022
REPORT
If I could leave a zero I would. It has taken over a month to finally be able to leave a review without being emotionally upset about the lack of adequate care my dog received at this establishment. ...
If I could leave a zero I would. It has taken over a month to finally be able to leave a review without being emotionally upset about the lack of adequate care my dog received at this establishment. I will never go back, they kept my dog over 3 hours and finally prescribed a pain medication and told me to continue to use an old med that my vet prescribed a year ago. She was under extreme distress and continued over the next two days until I was able to have her seen by her Vet Dr. Pesic when he opened up Monday. The over $200 that I was charged was useless and my vet had to inject her with pain meds and antibiotics. As well, as just tossing the meds that they gave, the seriousness of the situation is that 6 weeks later she is still on a series of meds and is starting finally beginning to be her old self. I emailed to request a refund and was spoken to in a cold manner with no resolution, wish I had read the other online reviews before going on a Friday night. NEVER AGAIN!
Rand
27 Dec 2021
REPORT
My review is not based on the Vet's performance or knowledge . It is regarding their business as an operating emergency hospital . Our dog was in distress and discussed the situation with the clinic o...
My review is not based on the Vet's performance or knowledge . It is regarding their business as an operating emergency hospital . Our dog was in distress and discussed the situation with the clinic on the phone. The discussion was symptoms , duration of symptoms and our name address etc. This was a 15 minute call. It was decided to bring our pet in immediately which involved over 1 hour 15 minute drive. We arrived at the hospital , called and gave the same info again .We were told someone would call us back and they did 35 minutes later. We discussed for an additional 15 minutes the same information given on 2 occasions.
We were then told to go to the lobby and pay the estimated bill for the emergency surgical procedure . The bill was over $3000.00 and once paid were told to go back to the car and wait until they are ready to receive our dog.
20 minutes later our dog went into the clinic for the emergency procedure to be done . We returned home to wait to hear how operation went . It took over 90 minutes for our dog to be in surgery. There is a probability that this delay could have caused our dog to become septic and have a ruptured uterus.
The operation was successful and we are appreciative to that fact .
However , if your going to be an emergency Hospital then operate as an emergency hospital . Based on the geographical area to which you serve there is a considerable shortfall on Veterinarian doctors at that facility and procedural protocols. Vet Techs help but they are not accredited Doctors.
When this facility request payments upfront for emergency services then they need to provide such services within a reasonable time . When they determine what is a true emergency and delay any services then they need to change mandate as a emergency services or at least have staff in place.
They should model their business charter similar to the Alta Vistas Animal Hospital in Ottawa.
Walker Road Animal Hospital needs to implement a Certified Technicians RVT initial assessment of each pet to help triage emergency cases to ensure that the most critical patients are seen first in surgery. Operating as a emergency hospital then will allow you to charge the prices you do.
Alex
31 Oct 2021
REPORT
Clinic is NOT something I would ever recommend. staff are unkind and unhelpful. Every option is WAY overpriced compared to any other vet, I never felt safe leaving my pet with them, and have heard man...
Clinic is NOT something I would ever recommend. staff are unkind and unhelpful. Every option is WAY overpriced compared to any other vet, I never felt safe leaving my pet with them, and have heard many horror stories of mistreatment of pets while in their care.
PLEASE CARE FOR YOUR ANIMALS AND TAKE THEM ANYWHERE ELSE. I urge you! Even in emergency situations, these people care about nothing but the money they will receive. There are SO many other vets who care about animal welfare! This place is so bad!!!!
el jaygee
21 May 2021
REPORT
i would not hesitate to recommend to anyone...we have had nothing but excellent experiences, even the sad ones, here
Renee LeBlanc
17 Jan 2021
REPORT
One of the best animal hospitals I’ve ever been to! They gave me lots of updates and kept my puppy so happy and calm during such a hard time - with us not being able to go in with her! They were very ...
One of the best animal hospitals I’ve ever been to! They gave me lots of updates and kept my puppy so happy and calm during such a hard time - with us not being able to go in with her! They were very patient with me calling every hour to check on her! Dr. Hilton was very thorough on her exams and explained everything she was planning on doing with my puppy and why she was doing it! My dog came out happy and healthy!
Thank you for taking such good care my our baby!
Beth A.
30 Apr 2019
REPORT
Do NOT spend your money here! Went there with my cat, who had a cyst, thought it was something worse at the time.they scheduled a surgery, I left thinking Id come back in 2 days to have my cats lump r...
Do NOT spend your money here! Went there with my cat, who had a cyst, thought it was something worse at the time.they scheduled a surgery, I left thinking Id come back in 2 days to have my cats lump removed.I received calls the day after saying first that the surgery would not be to remove it, it would be to have some of the lump taken out to be tested, they'd have to sent it out of Windsor to a lab for examination... and the price would actually be more like 600$ instead of the original 400$another call, with some more bullshit, saying the price would actually increase, 800$ANOTHER CALL, more bullshit, saying the price will actually be more like 1000$.. in the end the final price from the veterinary technician was 1200$I informed my bf about the price change, we never went to the surgery and we didn't get a call back about missing the appointment. We went to the cat clinic, on grand marais a few days later. The vet there checked my cat thoroughly, tried to poke the cyst with a needle, pus came out. given a shot, and some oral medicines, cost less than 200$Cat clinic is closed but that vet is at Lasalle Animal HospitalThe people at Walker Road Animal Hospital are pathetic, they WILL rip you off. They'll make up extra problems, lie, and overcharge.
Frankie C.
7 Feb 2019
REPORT
Terrible place, don't get me wrong the vet techs working the front desk were kind and friendly, they took our information and asked questions in regards to our sick puppy. The vet on the other hand ha...
Terrible place, don't get me wrong the vet techs working the front desk were kind and friendly, they took our information and asked questions in regards to our sick puppy. The vet on the other hand has no bedside manors, and just cares about the money. The wait time is ridiculous, we waited 45 minutes for the vet to come in and see us while our puppy is shaking, and can barley stand by her self, when he comes in he is rude right out of the gate, starts taking her vitals, does not inform us whether they are good or not, then goes to leave the room to grab the "bill" for our options. The vet comes back 15 minutes later with two bills for two different types of procedures, one being nearly $500 and the other being $1500 all because he thinks our 1 year old puppy is a diabetic. We say we are going to take her to her vet in the morning and wait on making any decision, and he instantly goes to saying that we can't afford it and we need to think of our pet first. Low and behold she goes to her real vet and he determines she ate something and its not digesting and there is a small blockage and reassures us everything is going to be okay, and gives her a couple of shots and some medicine and we are on our way for only $100. Long story short if you have to go there try and get a second opinion before making any decision, they will charge you an arm and a leg there for no reason.
A S.
17 Dec 2018
REPORT
My dog was experiencing chronic pain so I brought her to Walker Road Animal Hospital hoping to have a simple examination and receive pain medication. My dog is a miniature dachshund who is not very fr...
My dog was experiencing chronic pain so I brought her to Walker Road Animal Hospital hoping to have a simple examination and receive pain medication. My dog is a miniature dachshund who is not very friendly towards strangers. I warned the doctor about this ahead of time. He tried to put a muzzle on her but she kept trying to bite him and he got visibly mad when she did. I told him I would leave the room while he did it so that she would let her guard down (since this is what I usually do at the vet) and he refused to do anything without me in the room. He then went and got his "heavy gloves" and his assistant to try and put the muzzle on. Then, without warning, he proceeded to lunge at my dog and wrap both of his hands around her neck and squeezed as hard as her could. My dog started crying and yelping immediately and she was so scared that she lost control of her bowels all over the table. I was in extreme shock and yelled "Please stop! let go of my dog!" and he did not let go. so I yelled again "Stop! Let go of my dog!" and he finally let go of her. and threw his hands up in the air with frustration. I said "I don't like this at all. Im leaving" and his reply was "okay, bye". This was a VERY shocking and traumatizing experience for me. I was under the impression that vets were trained to know how to deal with dogs that are unfriendly. Most animals are scared at the vet and they act aggressive as a form of protecting themselves. I am not a trained vet but I do know that putting your hands around anyones neck is not the proper etiquette or way of handling the situation. He showed various other forms of unprofessionalism. Such as calling my dog a "he" when she is a "she" (would a human doctor do this?) He also did not read her medical charts before entering the room and his choice of words were very appalling and rude. He did not show any compassion whatsoever. I am still shaken from this experience and I will unfortunately have these flashbacks in my head forever. Please do not bring your dog here and warn as many people as you can.
M M.
12 Oct 2018
REPORT
We had an urgent situation when our dog was injured because of another dog bite. The doctor did not introduce herself, I still don't know her name. Our dog had surgery, she gave us an estimate, of c...
We had an urgent situation when our dog was injured because of another dog bite. The doctor did not introduce herself, I still don't know her name. Our dog had surgery, she gave us an estimate, of course the final price came to the higher end of the estimate (2000K). Did not include the cost of medications in the estimate. When the sutures were taken out, the doctor (again, did not introduce herself...no way to know her name...) did another procedure without informing us ahead of time. What can I say... OK if an emergency, but expensive and they could improve on communication, allow owners to have a say AHEAD of the procedure, not after...
Alfred Portelli
14 Jul 2018
REPORT
I've had 4 dogs, who all had different vets. I LOVE this hospital! The staff are super patient and friendly. The vets are very thorough and fast!! Just remember that it IS an emergency hospital, so yo...
I've had 4 dogs, who all had different vets. I LOVE this hospital! The staff are super patient and friendly. The vets are very thorough and fast!! Just remember that it IS an emergency hospital, so you may be bumped down the list from time to time. I'll be bringing all of my future pets here.
Ian Haynes
7 Jul 2018
REPORT
We were on holiday out of the area for about 8 days. We boarded our cats, all three of them, at our regular vet in Forest Glade. All three are rescue/strays and getting on in years. Bruce was an in...
We were on holiday out of the area for about 8 days. We boarded our cats, all three of them, at our regular vet in Forest Glade. All three are rescue/strays and getting on in years. Bruce was an insulin dependent diabetic.
On the evening of the 30th, we got some calls about Bruce. He was in a diabetic coma and his kidneys had pretty much shut down and our regular vet transported him to Walker Road to see if there was anything they could do to bring him back. The prognosis was dire.
Several missed calls and text messages later we decided that it would be selfish of us to vigorously intervene in order to buy Bruce two or three weeks more time and we made the decision to end his discomfort. We had to call Walker Road after talking with the regular vet so TWO folks at Walker Road would hear the decision directly from us. Note that we were at my nephew's wedding reception when all of this began.
We spoke to the requisite two folks at Walker Road and the second person, upon confirming our decision, asked, "How will you be taking care of this and the other expenses incurred? We can do it right away over the phone with a credit card." I was speechless, and my wife asked if this could be taken care of the following morning. The bill was settled up the following morning.
Walker Road is an excellent pet care facility and their 24 hour availability has proven handy some years ago. The bedside manner is non-existent: at least that is the take-away from our last interaction. Asking to settle up over the phone when we're three time zones away, just after telling them to euthanize our 14 year-old cat, is completely devoid of compassion.
Jojo xx
30 Jun 2018
REPORT
My cat decided to get her paw stuck in a sticky fruit fly trap at 8pm. We drove over to the vet and were asked some simple questions about the cat and what happened. It wasnt busy at all so she was ta...
My cat decided to get her paw stuck in a sticky fruit fly trap at 8pm. We drove over to the vet and were asked some simple questions about the cat and what happened. It wasnt busy at all so she was taken in right away. Not even 10 minutes later she came out and the vet tech was very kind and very understanding. Thankfully they were able to just wash off the residue and had to shave a couple spots. They didnt even charge us because it was such a sinple fix. I was very grateful for their hardwork and help during that situation.
Jeffrey Yemen
30 May 2018
REPORT
Not a good experience going here. I would just say for anyone having a pet emergency, wait to see your regular vet. It is pretty obvious to me they are just looking to charge you money. Be very car...
Not a good experience going here. I would just say for anyone having a pet emergency, wait to see your regular vet. It is pretty obvious to me they are just looking to charge you money. Be very careful if you bring your pet there because they will most likely just try to bill you as much as they possibly can. Instead, go somewhere else and get your pet the support they need for a reasonable price.
This place is very highly overpriced and not all that helpful.
Danielle Ferri
20 May 2018
REPORT
We brought in our little princess Maddy whom fell/jumped and hurt her nail... Dr Deluca and his assistant were so very good with her and everyone was very pleasant thank you so much for making such ...
We brought in our little princess Maddy whom fell/jumped and hurt her nail... Dr Deluca and his assistant were so very good with her and everyone was very pleasant thank you so much for making such a traumatic experience for our little girl easier.
Danielle Ferri &Rob Downes Essex ON
Jack Shannon
29 Apr 2018
REPORT
This that hospital is a real blessing because they are open 24/7 and they have a knowledgeable staff there. Unfortunately I had to take my dog in there a few weeks ago because he was sick but they fix...
This that hospital is a real blessing because they are open 24/7 and they have a knowledgeable staff there. Unfortunately I had to take my dog in there a few weeks ago because he was sick but they fixed him up so I am quite satisfied with their service. Take note that if you know where they are now they are going to move I guess real soon further up Walker Road
Jane Babe&Luxor
14 Apr 2018
REPORT
A couple of years ago, I had to rush my Rott in due to gastric torsion. Dr.Kaye was the 1/st Vet to examine her. He had smiled at my self diagnosis, but knew I was correct. He gave me a guesstimate fo...
A couple of years ago, I had to rush my Rott in due to gastric torsion. Dr.Kaye was the 1/st Vet to examine her. He had smiled at my self diagnosis, but knew I was correct. He gave me a guesstimate for surgery, which I signed without batting an eye. When I was leaving, I approached the reception desk to make a deposit, when I was informed it wasn't necessary. Later, that evening, the clinic called, saying she could go home. When I arrived, Dr. DeLuca told me her stomach had righted itself. He advised me to consider gastroplexy at my regular Vet, so it would not happen again. He also informed me to keep an eye on her blood work, as he was concerned about her reds.
Thank you so much for your care and compassion.
Chris Montpetit
11 Apr 2018
REPORT
Very long wait, but they were extremely busy with emergencies!! I was a walk-in and I definitely had to wait today!!! Just a heads-up that they are moving down the street at 3577 Walker Rd as of the s...
Very long wait, but they were extremely busy with emergencies!! I was a walk-in and I definitely had to wait today!!! Just a heads-up that they are moving down the street at 3577 Walker Rd as of the spring/summer 2018
robin mclennan
9 Apr 2018
REPORT
I had to put my Baby down.... They mailed a sympathy card that resembled him. So thoughful and professional
Krystal Trach
31 Jan 2018
REPORT
The staff is always prepared for any situation whether it be a quick check up or an emergency. They may not be all smiles but, they take their job seriously. They are always very clear on the situatio...
The staff is always prepared for any situation whether it be a quick check up or an emergency. They may not be all smiles but, they take their job seriously. They are always very clear on the situation at hand. They break everything down to help you understand what you pay for, the benefits of going different routes, explaining procedures/exams/results and follow up calls/checkups. I have never been mistreated by staff even if I have been a bit of a hot head when seeing my furbabies in distress. They are professional, experienced, and dedicated to handling any situation with a calm effective approach to keep you and your family (pet) leaving happy and healthy.
Sandy Vanderbeek
17 Nov 2017
REPORT
Professional and incredibly compassionate staff. They took great care of our puppy who had a very large cut. Thank you for rushing her into surgery, seeing the urgency in our situation. Great doctor...
Professional and incredibly compassionate staff. They took great care of our puppy who had a very large cut. Thank you for rushing her into surgery, seeing the urgency in our situation. Great doctors and support staff. Highly recommend.
Christina Bissonnette
11 May 2017
REPORT
Fantastic for any emergency visit. We had to bring in our large breed dog from the county area after our regular vet was closed and they accommodated her and treated her perfectly for a cut on her eye...
Fantastic for any emergency visit. We had to bring in our large breed dog from the county area after our regular vet was closed and they accommodated her and treated her perfectly for a cut on her eye. They are all great at keeping us all calm through the situation. Highly recommend.
Steven Wypych
17 Apr 2017
REPORT
Great experience, the staff were very polite and friendly. If I did not live from out of town I would try to make this clinic my vet for all routine procedures.
Desmond Belcastro
2 Mar 2017
REPORT
Unfortunately I have had to bring my dogs here a few times. Their service is always great everyone there is friendly and compassionate. There prices are pretty high so if it's not an emergency I would...
Unfortunately I have had to bring my dogs here a few times. Their service is always great everyone there is friendly and compassionate. There prices are pretty high so if it's not an emergency I would shop around.
Amanda Blacoe
4 Feb 2017
REPORT
I almost didn't bring my cat here based on the horrible reviews, however it was Saturday afternoon, they were the only place open, and the receptionist for a well-rated clinic referred me.
Honestly,...
I almost didn't bring my cat here based on the horrible reviews, however it was Saturday afternoon, they were the only place open, and the receptionist for a well-rated clinic referred me.
Honestly, I don't understand why so many people seemed upset at the service they received here. All of the staff, from the front desk, to the techs, the the veterinarian, were simply amazing, sensitive, compassionate and friendly. I never felt pressured to accept any specific treatments, I was always consulted about price, options, etc. without any pressure.
Please take the negative reviews here with a grain of salt. I have no complaints whatsoever and I will be bringing my other cats here for regular check ups from now on.
Renee Sak Dominas
13 Jan 2017
REPORT
We brought our cat here just over a year ago after he was struck by a car. It was midday and it was a Sunday. Right away he was taken to the back and given painkillers. The doctor took us into a pr...
We brought our cat here just over a year ago after he was struck by a car. It was midday and it was a Sunday. Right away he was taken to the back and given painkillers. The doctor took us into a private room and asked us permission to take x-rays and run tests. Knowing medical care is expensive, I appreciated this step. We waited some more and he came back to us with the results. He explained to us all the possible next steps and costs associated so we could make an informed. He did not pressure us into making a decision right there. He let us see our kitty before we left him at the hospital for the evening. Staff at the hospital was great too. They forwarded his x-rays to another vet for a second opinion (not that the doctor was not to be trusted, but would you not want a second opinion for your beloved family member?) They even took my phone call late at night because I wanted to check in on my little boy. He was discharged the next day, but they wanted to do some follow up care. It was very comforting knowing that the people at the animal clinic cared for our cat as much as we did. Yes, we waited for about 4 hours at the clinic that Sunday, but if our cat was a human we would have waited hours in the ER too. And yes it was costly (actually, I thought my bill was going to be bigger for all the tests the little guy had done), but don't forget, our human visits to the ER would be too if it weren't for OHIP. Thanks to the emergency care our cat received, he has made a full recovery.
M.A. H.
1 Sep 2016
REPORT
My diabetic dog was hypoglycemic after my vet was closed. I had a couple questions about dealing with it but they refused to advise since they'd never seen the dog, even after giving me advice over th...
My diabetic dog was hypoglycemic after my vet was closed. I had a couple questions about dealing with it but they refused to advise since they'd never seen the dog, even after giving me advice over the phone a couple months ago. They said he'd have to come in. Had we driven from Amherstburg to their clinic I'm sure he'd be dead. We treated him successfully, but wow, thanks for the help......not.
Lisa Moretto
23 Aug 2016
REPORT
I've gone here for a few years, not because I was happy with the service, but because ONE of the vets was really nice to my animal. She is now gone but I thought I'd go anyways, because "it's not that...
I've gone here for a few years, not because I was happy with the service, but because ONE of the vets was really nice to my animal. She is now gone but I thought I'd go anyways, because "it's not that bad, right?" Shortly after I got there, someone came in with a tiny cute adorable puppy from Mexico with no shots. Shortly after that two older ladies with a dog clearly in pain from walking. They put us in a room as we were next, and there we waited for over an hour while we could hear the girls in the back ooh'ing and awing over that puppy. The vet came in for two seconds, asked two questions, only for someone to knock on the door and her to run out again for another 20 minutes. In the middle of an exam..... After getting fed up, I left the exam room to ask about the wait, and the poor older dog was STILL in the waiting room. My animals problem might not be a serious one, but leaving an animal unattended for that long who is clearly in pain, is absolutely terrible.... and all to play with an admittedly cute puppy. So frustrated by this complete waste of time. To top it all off the vet was completely clueless to any help she could give my animal. GO ANYWHERE ELSE. THEY HAVE NO RESPECT.
Hannah May
12 Aug 2016
REPORT
Bless the staff here, both front line and the vets in the back. We have only ever been treated with kindness and respect when bringing in our rats. Always able to help & listen even if we can't get in...
Bless the staff here, both front line and the vets in the back. We have only ever been treated with kindness and respect when bringing in our rats. Always able to help & listen even if we can't get in right away. Wonderful care and the vets are honest.
Sassy D.
29 May 2016
REPORT
I was actually looking for the exact address of Walker Road Animal Hospital when I came across the one review and I was SHOCKED to read what was written because awhile back our beloved Dakota Big Paws...
I was actually looking for the exact address of Walker Road Animal Hospital when I came across the one review and I was SHOCKED to read what was written because awhile back our beloved Dakota Big Paws (St. Bernard) suffered heat stroke at the hands of another person and Dr. DeLuca did EVERYTHING in his power, as well as the staff members, to save our beautiful Dakota but unfortunately by the time he was rushed there the organ damage had already begun. I cannot say enough about the love and care Dakota received. Our nearby veterinary hospital (which we could walk to from our home) always refers to Walker Road Animal Hospital to all their furry patient's human beings whenever they are closed and I trust them with any and all of our pets. If Commander needed treatment I would take him to Walker Road Animal Hospital in a heartbeat!!!
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Walker Road Animal Hospital
Windsor, Ontario
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Reviews
Trista
23 Jan 2023
My mom's dog was attacked by an animal arrived at 3pm. Quick triage to a room but spent 4hours in the exam room with a dog dying before my eyes. 1800$ spent to do a surgery and was told to go home and...
My mom's dog was attacked by an animal arrived at 3pm. Quick triage to a room but spent 4hours in the exam room with a dog dying before my eyes. 1800$ spent to do a surgery and was told to go home and they will call when it's done. 3:30am phone call to my mom that her pup had passed away before they even attempted the surgery and told my mom they were too busy to do it. How is this humane??? This poor pup died in a cage because you were too busy to do what you said you were going to do. What my mom paid ahead of time for you to do. I am shocked that this is the outcome and wished he could have died in her arms if you were just going to neglect him. Very disappointed in this animal hospital and wish I never have to use this place again.
Karen Veldhuis
17 Feb 2022
If I could leave a zero I would. It has taken over a month to finally be able to leave a review without being emotionally upset about the lack of adequate care my dog received at this establishment. ...
If I could leave a zero I would. It has taken over a month to finally be able to leave a review without being emotionally upset about the lack of adequate care my dog received at this establishment. I will never go back, they kept my dog over 3 hours and finally prescribed a pain medication and told me to continue to use an old med that my vet prescribed a year ago. She was under extreme distress and continued over the next two days until I was able to have her seen by her Vet Dr. Pesic when he opened up Monday. The over $200 that I was charged was useless and my vet had to inject her with pain meds and antibiotics. As well, as just tossing the meds that they gave, the seriousness of the situation is that 6 weeks later she is still on a series of meds and is starting finally beginning to be her old self. I emailed to request a refund and was spoken to in a cold manner with no resolution, wish I had read the other online reviews before going on a Friday night. NEVER AGAIN!
Rand
27 Dec 2021
My review is not based on the Vet's performance or knowledge . It is regarding their business as an operating emergency hospital . Our dog was in distress and discussed the situation with the clinic o...
My review is not based on the Vet's performance or knowledge . It is regarding their business as an operating emergency hospital . Our dog was in distress and discussed the situation with the clinic on the phone. The discussion was symptoms , duration of symptoms and our name address etc. This was a 15 minute call. It was decided to bring our pet in immediately which involved over 1 hour 15 minute drive. We arrived at the hospital , called and gave the same info again .We were told someone would call us back and they did 35 minutes later. We discussed for an additional 15 minutes the same information given on 2 occasions.
We were then told to go to the lobby and pay the estimated bill for the emergency surgical procedure . The bill was over $3000.00 and once paid were told to go back to the car and wait until they are ready to receive our dog.
20 minutes later our dog went into the clinic for the emergency procedure to be done . We returned home to wait to hear how operation went . It took over 90 minutes for our dog to be in surgery. There is a probability that this delay could have caused our dog to become septic and have a ruptured uterus.
The operation was successful and we are appreciative to that fact .
However , if your going to be an emergency Hospital then operate as an emergency hospital . Based on the geographical area to which you serve there is a considerable shortfall on Veterinarian doctors at that facility and procedural protocols. Vet Techs help but they are not accredited Doctors.
When this facility request payments upfront for emergency services then they need to provide such services within a reasonable time . When they determine what is a true emergency and delay any services then they need to change mandate as a emergency services or at least have staff in place.
They should model their business charter similar to the Alta Vistas Animal Hospital in Ottawa.
Walker Road Animal Hospital needs to implement a Certified Technicians RVT initial assessment of each pet to help triage emergency cases to ensure that the most critical patients are seen first in surgery. Operating as a emergency hospital then will allow you to charge the prices you do.
Alex
31 Oct 2021
Clinic is NOT something I would ever recommend. staff are unkind and unhelpful. Every option is WAY overpriced compared to any other vet, I never felt safe leaving my pet with them, and have heard man...
Clinic is NOT something I would ever recommend. staff are unkind and unhelpful. Every option is WAY overpriced compared to any other vet, I never felt safe leaving my pet with them, and have heard many horror stories of mistreatment of pets while in their care.
PLEASE CARE FOR YOUR ANIMALS AND TAKE THEM ANYWHERE ELSE. I urge you! Even in emergency situations, these people care about nothing but the money they will receive. There are SO many other vets who care about animal welfare! This place is so bad!!!!
el jaygee
21 May 2021
i would not hesitate to recommend to anyone...we have had nothing but excellent experiences, even the sad ones, here
Renee LeBlanc
17 Jan 2021
One of the best animal hospitals I’ve ever been to! They gave me lots of updates and kept my puppy so happy and calm during such a hard time - with us not being able to go in with her! They were very ...
One of the best animal hospitals I’ve ever been to! They gave me lots of updates and kept my puppy so happy and calm during such a hard time - with us not being able to go in with her! They were very patient with me calling every hour to check on her! Dr. Hilton was very thorough on her exams and explained everything she was planning on doing with my puppy and why she was doing it! My dog came out happy and healthy!
Thank you for taking such good care my our baby!
Beth A.
30 Apr 2019
Do NOT spend your money here! Went there with my cat, who had a cyst, thought it was something worse at the time.they scheduled a surgery, I left thinking Id come back in 2 days to have my cats lump r...
Do NOT spend your money here! Went there with my cat, who had a cyst, thought it was something worse at the time.they scheduled a surgery, I left thinking Id come back in 2 days to have my cats lump removed.I received calls the day after saying first that the surgery would not be to remove it, it would be to have some of the lump taken out to be tested, they'd have to sent it out of Windsor to a lab for examination... and the price would actually be more like 600$ instead of the original 400$another call, with some more bullshit, saying the price would actually increase, 800$ANOTHER CALL, more bullshit, saying the price will actually be more like 1000$.. in the end the final price from the veterinary technician was 1200$I informed my bf about the price change, we never went to the surgery and we didn't get a call back about missing the appointment. We went to the cat clinic, on grand marais a few days later. The vet there checked my cat thoroughly, tried to poke the cyst with a needle, pus came out. given a shot, and some oral medicines, cost less than 200$Cat clinic is closed but that vet is at Lasalle Animal HospitalThe people at Walker Road Animal Hospital are pathetic, they WILL rip you off. They'll make up extra problems, lie, and overcharge.
Frankie C.
7 Feb 2019
Terrible place, don't get me wrong the vet techs working the front desk were kind and friendly, they took our information and asked questions in regards to our sick puppy. The vet on the other hand ha...
Terrible place, don't get me wrong the vet techs working the front desk were kind and friendly, they took our information and asked questions in regards to our sick puppy. The vet on the other hand has no bedside manors, and just cares about the money. The wait time is ridiculous, we waited 45 minutes for the vet to come in and see us while our puppy is shaking, and can barley stand by her self, when he comes in he is rude right out of the gate, starts taking her vitals, does not inform us whether they are good or not, then goes to leave the room to grab the "bill" for our options. The vet comes back 15 minutes later with two bills for two different types of procedures, one being nearly $500 and the other being $1500 all because he thinks our 1 year old puppy is a diabetic. We say we are going to take her to her vet in the morning and wait on making any decision, and he instantly goes to saying that we can't afford it and we need to think of our pet first. Low and behold she goes to her real vet and he determines she ate something and its not digesting and there is a small blockage and reassures us everything is going to be okay, and gives her a couple of shots and some medicine and we are on our way for only $100. Long story short if you have to go there try and get a second opinion before making any decision, they will charge you an arm and a leg there for no reason.
A S.
17 Dec 2018
My dog was experiencing chronic pain so I brought her to Walker Road Animal Hospital hoping to have a simple examination and receive pain medication. My dog is a miniature dachshund who is not very fr...
My dog was experiencing chronic pain so I brought her to Walker Road Animal Hospital hoping to have a simple examination and receive pain medication. My dog is a miniature dachshund who is not very friendly towards strangers. I warned the doctor about this ahead of time. He tried to put a muzzle on her but she kept trying to bite him and he got visibly mad when she did. I told him I would leave the room while he did it so that she would let her guard down (since this is what I usually do at the vet) and he refused to do anything without me in the room. He then went and got his "heavy gloves" and his assistant to try and put the muzzle on. Then, without warning, he proceeded to lunge at my dog and wrap both of his hands around her neck and squeezed as hard as her could. My dog started crying and yelping immediately and she was so scared that she lost control of her bowels all over the table. I was in extreme shock and yelled "Please stop! let go of my dog!" and he did not let go. so I yelled again "Stop! Let go of my dog!" and he finally let go of her. and threw his hands up in the air with frustration. I said "I don't like this at all. Im leaving" and his reply was "okay, bye". This was a VERY shocking and traumatizing experience for me. I was under the impression that vets were trained to know how to deal with dogs that are unfriendly. Most animals are scared at the vet and they act aggressive as a form of protecting themselves. I am not a trained vet but I do know that putting your hands around anyones neck is not the proper etiquette or way of handling the situation. He showed various other forms of unprofessionalism. Such as calling my dog a "he" when she is a "she" (would a human doctor do this?) He also did not read her medical charts before entering the room and his choice of words were very appalling and rude. He did not show any compassion whatsoever. I am still shaken from this experience and I will unfortunately have these flashbacks in my head forever. Please do not bring your dog here and warn as many people as you can.
M M.
12 Oct 2018
We had an urgent situation when our dog was injured because of another dog bite. The doctor did not introduce herself, I still don't know her name. Our dog had surgery, she gave us an estimate, of c...
We had an urgent situation when our dog was injured because of another dog bite. The doctor did not introduce herself, I still don't know her name. Our dog had surgery, she gave us an estimate, of course the final price came to the higher end of the estimate (2000K). Did not include the cost of medications in the estimate. When the sutures were taken out, the doctor (again, did not introduce herself...no way to know her name...) did another procedure without informing us ahead of time. What can I say... OK if an emergency, but expensive and they could improve on communication, allow owners to have a say AHEAD of the procedure, not after...
Alfred Portelli
14 Jul 2018
I've had 4 dogs, who all had different vets. I LOVE this hospital! The staff are super patient and friendly. The vets are very thorough and fast!! Just remember that it IS an emergency hospital, so yo...
I've had 4 dogs, who all had different vets. I LOVE this hospital! The staff are super patient and friendly. The vets are very thorough and fast!! Just remember that it IS an emergency hospital, so you may be bumped down the list from time to time. I'll be bringing all of my future pets here.
Ian Haynes
7 Jul 2018
We were on holiday out of the area for about 8 days. We boarded our cats, all three of them, at our regular vet in Forest Glade. All three are rescue/strays and getting on in years. Bruce was an in...
We were on holiday out of the area for about 8 days. We boarded our cats, all three of them, at our regular vet in Forest Glade. All three are rescue/strays and getting on in years. Bruce was an insulin dependent diabetic.
On the evening of the 30th, we got some calls about Bruce. He was in a diabetic coma and his kidneys had pretty much shut down and our regular vet transported him to Walker Road to see if there was anything they could do to bring him back. The prognosis was dire.
Several missed calls and text messages later we decided that it would be selfish of us to vigorously intervene in order to buy Bruce two or three weeks more time and we made the decision to end his discomfort. We had to call Walker Road after talking with the regular vet so TWO folks at Walker Road would hear the decision directly from us. Note that we were at my nephew's wedding reception when all of this began.
We spoke to the requisite two folks at Walker Road and the second person, upon confirming our decision, asked, "How will you be taking care of this and the other expenses incurred? We can do it right away over the phone with a credit card." I was speechless, and my wife asked if this could be taken care of the following morning. The bill was settled up the following morning.
Walker Road is an excellent pet care facility and their 24 hour availability has proven handy some years ago. The bedside manner is non-existent: at least that is the take-away from our last interaction. Asking to settle up over the phone when we're three time zones away, just after telling them to euthanize our 14 year-old cat, is completely devoid of compassion.
Jojo xx
30 Jun 2018
My cat decided to get her paw stuck in a sticky fruit fly trap at 8pm. We drove over to the vet and were asked some simple questions about the cat and what happened. It wasnt busy at all so she was ta...
My cat decided to get her paw stuck in a sticky fruit fly trap at 8pm. We drove over to the vet and were asked some simple questions about the cat and what happened. It wasnt busy at all so she was taken in right away. Not even 10 minutes later she came out and the vet tech was very kind and very understanding. Thankfully they were able to just wash off the residue and had to shave a couple spots. They didnt even charge us because it was such a sinple fix. I was very grateful for their hardwork and help during that situation.
Jeffrey Yemen
30 May 2018
Not a good experience going here. I would just say for anyone having a pet emergency, wait to see your regular vet. It is pretty obvious to me they are just looking to charge you money. Be very car...
Not a good experience going here. I would just say for anyone having a pet emergency, wait to see your regular vet. It is pretty obvious to me they are just looking to charge you money. Be very careful if you bring your pet there because they will most likely just try to bill you as much as they possibly can. Instead, go somewhere else and get your pet the support they need for a reasonable price.
This place is very highly overpriced and not all that helpful.
Danielle Ferri
20 May 2018
We brought in our little princess Maddy whom fell/jumped and hurt her nail... Dr Deluca and his assistant were so very good with her and everyone was very pleasant thank you so much for making such ...
We brought in our little princess Maddy whom fell/jumped and hurt her nail... Dr Deluca and his assistant were so very good with her and everyone was very pleasant thank you so much for making such a traumatic experience for our little girl easier.
Danielle Ferri &Rob Downes Essex ON
Jack Shannon
29 Apr 2018
This that hospital is a real blessing because they are open 24/7 and they have a knowledgeable staff there. Unfortunately I had to take my dog in there a few weeks ago because he was sick but they fix...
This that hospital is a real blessing because they are open 24/7 and they have a knowledgeable staff there. Unfortunately I had to take my dog in there a few weeks ago because he was sick but they fixed him up so I am quite satisfied with their service. Take note that if you know where they are now they are going to move I guess real soon further up Walker Road
Jane Babe&Luxor
14 Apr 2018
A couple of years ago, I had to rush my Rott in due to gastric torsion. Dr.Kaye was the 1/st Vet to examine her. He had smiled at my self diagnosis, but knew I was correct. He gave me a guesstimate fo...
A couple of years ago, I had to rush my Rott in due to gastric torsion. Dr.Kaye was the 1/st Vet to examine her. He had smiled at my self diagnosis, but knew I was correct. He gave me a guesstimate for surgery, which I signed without batting an eye. When I was leaving, I approached the reception desk to make a deposit, when I was informed it wasn't necessary. Later, that evening, the clinic called, saying she could go home. When I arrived, Dr. DeLuca told me her stomach had righted itself. He advised me to consider gastroplexy at my regular Vet, so it would not happen again. He also informed me to keep an eye on her blood work, as he was concerned about her reds.
Thank you so much for your care and compassion.
Chris Montpetit
11 Apr 2018
Very long wait, but they were extremely busy with emergencies!! I was a walk-in and I definitely had to wait today!!! Just a heads-up that they are moving down the street at 3577 Walker Rd as of the s...
Very long wait, but they were extremely busy with emergencies!! I was a walk-in and I definitely had to wait today!!! Just a heads-up that they are moving down the street at 3577 Walker Rd as of the spring/summer 2018
robin mclennan
9 Apr 2018
I had to put my Baby down.... They mailed a sympathy card that resembled him. So thoughful and professional
Krystal Trach
31 Jan 2018
The staff is always prepared for any situation whether it be a quick check up or an emergency. They may not be all smiles but, they take their job seriously. They are always very clear on the situatio...
The staff is always prepared for any situation whether it be a quick check up or an emergency. They may not be all smiles but, they take their job seriously. They are always very clear on the situation at hand. They break everything down to help you understand what you pay for, the benefits of going different routes, explaining procedures/exams/results and follow up calls/checkups. I have never been mistreated by staff even if I have been a bit of a hot head when seeing my furbabies in distress. They are professional, experienced, and dedicated to handling any situation with a calm effective approach to keep you and your family (pet) leaving happy and healthy.
Sandy Vanderbeek
17 Nov 2017
Professional and incredibly compassionate staff. They took great care of our puppy who had a very large cut. Thank you for rushing her into surgery, seeing the urgency in our situation. Great doctor...
Professional and incredibly compassionate staff. They took great care of our puppy who had a very large cut. Thank you for rushing her into surgery, seeing the urgency in our situation. Great doctors and support staff. Highly recommend.
Christina Bissonnette
11 May 2017
Fantastic for any emergency visit. We had to bring in our large breed dog from the county area after our regular vet was closed and they accommodated her and treated her perfectly for a cut on her eye...
Fantastic for any emergency visit. We had to bring in our large breed dog from the county area after our regular vet was closed and they accommodated her and treated her perfectly for a cut on her eye. They are all great at keeping us all calm through the situation. Highly recommend.
Steven Wypych
17 Apr 2017
Great experience, the staff were very polite and friendly. If I did not live from out of town I would try to make this clinic my vet for all routine procedures.
Desmond Belcastro
2 Mar 2017
Unfortunately I have had to bring my dogs here a few times. Their service is always great everyone there is friendly and compassionate. There prices are pretty high so if it's not an emergency I would...
Unfortunately I have had to bring my dogs here a few times. Their service is always great everyone there is friendly and compassionate. There prices are pretty high so if it's not an emergency I would shop around.
Amanda Blacoe
4 Feb 2017
I almost didn't bring my cat here based on the horrible reviews, however it was Saturday afternoon, they were the only place open, and the receptionist for a well-rated clinic referred me.
Honestly,...
I almost didn't bring my cat here based on the horrible reviews, however it was Saturday afternoon, they were the only place open, and the receptionist for a well-rated clinic referred me.
Honestly, I don't understand why so many people seemed upset at the service they received here. All of the staff, from the front desk, to the techs, the the veterinarian, were simply amazing, sensitive, compassionate and friendly. I never felt pressured to accept any specific treatments, I was always consulted about price, options, etc. without any pressure.
Please take the negative reviews here with a grain of salt. I have no complaints whatsoever and I will be bringing my other cats here for regular check ups from now on.
Renee Sak Dominas
13 Jan 2017
We brought our cat here just over a year ago after he was struck by a car. It was midday and it was a Sunday. Right away he was taken to the back and given painkillers. The doctor took us into a pr...
We brought our cat here just over a year ago after he was struck by a car. It was midday and it was a Sunday. Right away he was taken to the back and given painkillers. The doctor took us into a private room and asked us permission to take x-rays and run tests. Knowing medical care is expensive, I appreciated this step. We waited some more and he came back to us with the results. He explained to us all the possible next steps and costs associated so we could make an informed. He did not pressure us into making a decision right there. He let us see our kitty before we left him at the hospital for the evening. Staff at the hospital was great too. They forwarded his x-rays to another vet for a second opinion (not that the doctor was not to be trusted, but would you not want a second opinion for your beloved family member?) They even took my phone call late at night because I wanted to check in on my little boy. He was discharged the next day, but they wanted to do some follow up care. It was very comforting knowing that the people at the animal clinic cared for our cat as much as we did. Yes, we waited for about 4 hours at the clinic that Sunday, but if our cat was a human we would have waited hours in the ER too. And yes it was costly (actually, I thought my bill was going to be bigger for all the tests the little guy had done), but don't forget, our human visits to the ER would be too if it weren't for OHIP. Thanks to the emergency care our cat received, he has made a full recovery.
M.A. H.
1 Sep 2016
My diabetic dog was hypoglycemic after my vet was closed. I had a couple questions about dealing with it but they refused to advise since they'd never seen the dog, even after giving me advice over th...
My diabetic dog was hypoglycemic after my vet was closed. I had a couple questions about dealing with it but they refused to advise since they'd never seen the dog, even after giving me advice over the phone a couple months ago. They said he'd have to come in. Had we driven from Amherstburg to their clinic I'm sure he'd be dead. We treated him successfully, but wow, thanks for the help......not.
Lisa Moretto
23 Aug 2016
I've gone here for a few years, not because I was happy with the service, but because ONE of the vets was really nice to my animal. She is now gone but I thought I'd go anyways, because "it's not that...
I've gone here for a few years, not because I was happy with the service, but because ONE of the vets was really nice to my animal. She is now gone but I thought I'd go anyways, because "it's not that bad, right?" Shortly after I got there, someone came in with a tiny cute adorable puppy from Mexico with no shots. Shortly after that two older ladies with a dog clearly in pain from walking. They put us in a room as we were next, and there we waited for over an hour while we could hear the girls in the back ooh'ing and awing over that puppy. The vet came in for two seconds, asked two questions, only for someone to knock on the door and her to run out again for another 20 minutes. In the middle of an exam..... After getting fed up, I left the exam room to ask about the wait, and the poor older dog was STILL in the waiting room. My animals problem might not be a serious one, but leaving an animal unattended for that long who is clearly in pain, is absolutely terrible.... and all to play with an admittedly cute puppy. So frustrated by this complete waste of time. To top it all off the vet was completely clueless to any help she could give my animal. GO ANYWHERE ELSE. THEY HAVE NO RESPECT.
Hannah May
12 Aug 2016
Bless the staff here, both front line and the vets in the back. We have only ever been treated with kindness and respect when bringing in our rats. Always able to help & listen even if we can't get in...
Bless the staff here, both front line and the vets in the back. We have only ever been treated with kindness and respect when bringing in our rats. Always able to help & listen even if we can't get in right away. Wonderful care and the vets are honest.
Sassy D.
29 May 2016
I was actually looking for the exact address of Walker Road Animal Hospital when I came across the one review and I was SHOCKED to read what was written because awhile back our beloved Dakota Big Paws...
I was actually looking for the exact address of Walker Road Animal Hospital when I came across the one review and I was SHOCKED to read what was written because awhile back our beloved Dakota Big Paws (St. Bernard) suffered heat stroke at the hands of another person and Dr. DeLuca did EVERYTHING in his power, as well as the staff members, to save our beautiful Dakota but unfortunately by the time he was rushed there the organ damage had already begun. I cannot say enough about the love and care Dakota received. Our nearby veterinary hospital (which we could walk to from our home) always refers to Walker Road Animal Hospital to all their furry patient's human beings whenever they are closed and I trust them with any and all of our pets. If Commander needed treatment I would take him to Walker Road Animal Hospital in a heartbeat!!!
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