I've been with Market Lane Animal Hospital for 9 years where I have been bringing both my cats. The staff and vets truly care about the health of your extended family member and I would highly recommended using their services. Read Less

They care about animals and my dog was never mistreated, but they are very pushy to book neutering appointments without even asking if you plan on neutering your dog. Always made me feel very uncomfortable like I was a bad owner because I didn't book. I shouldn't have to explain to the pushy receptionist that I don't want to take away the option to breed my dog in the future. Read Less

We have had the best service from Market Lane Animal Hospital. Dr. Gayed and Dr. Ebert are absolutely amazing vets. The level of care and service they provide not only to our furry pets but to us as well in terms of last minute appointments, phone calls - even when we are out of town - really shows the love they have for their passion and career. The clinic is very trustworthy and they do not prescribe procedures or medications unless absolutely necessary. Other places we have heard of do not have the same morals and values and we have referred many clients to Market Lane Animal Hospital. Highly recommended - and they were one of the original vet clinics in Vaughan building up their practice after many years of a solid reputation - they have the most up to date machinery in their offices. All the staff are very helpful and friendly - it's like visiting your favourite family friend when you walk through their door. Convenient location with lots of parking. Read Less

I’m blessed with 2 fur babies Princess and Gucci and I wanted to thank everyone at Marketlane Animal hospital for always going out of your way to squeeze us in for appointments when things arise. The suggestions for supplements and food have done wonders for my two and everyone around is always so amazed how far my Gucci has come since she chose me to be her mother. Having grooming there is convienient and puts my mind at ease when it’s time for their baths and nails. Thank you. Read Less

Market Lane Animal Hospital has been our vet in our family since I was a teenager (over 20 years) and we got our first dog.  My parents continued to go to MLAH for the lifetime of their 2 dogs, Oscar and Winnie.  I moved out, went to another vet with my dogs because they were closer to home, and always complained that the vets I used were never as understanding and willing to work with me like MLAH.  When I moved back to Woodbridge, I immediately went to MLAH because my parents trusted them, and I had heard they were still great.  The staff there are always friendly, know my face and name, know my dogs names, and pay attention to what I want.  They are some of the few vets I've met that actually work with you, instead of telling you what you have to do, and that's that.  If I have researched a treatment, or have an opinion about vaccination schedules, they listen and work with me, and respect my decisions as a pet owner.  They always inform me of my options, so I can make an educated decision that is the best choice for my pet, as well as our wallets!  Vets can be expensive, they all are, it's something you have to be prepared for as a pet owner.I had a dog Axel with a chronic problem that required a lot of care.  Axel was slowly dying of a progressive disease of his lungs, and I know that Dr. Gayed and his team were the reason we got to have as many years with Axel as we did.  Axel's prognosis from a specialist was that he would die within 12-18 months, I believe that it's the staff at MLAH that made it possible for us to have Axel in our lives, as a happy and functioning dog, for 23 months, before he made a sudden downturn and we had to make the heart-breaking decision to end his suffering.Dr. Gayed tirelessly tried new treatments until we found one that really seemed to work for the last year of Axel's life.  Dr. Gayed knew that coming in to see him at least once a month with repeated infections in Axel's lungs, or difficulty breathing, was wearing on us financially, and he always worked with us to figure out what we could afford, what was available, and what treatments we were willing to try.  I never felt that I was being ripped off for unnecessary tests or charges.  Often times they seemed quite apologetic when a test was quite expensive.  When Dr. Gayed was stumped on a treatment option, because Axel's condition was so specialized, he admitted it, and would tell me that he would call people with more expertise to consult with them - he called many specialized treatment centres on my behalf.  He would always follow through as soon as possible.  MLAH made follow-up calls to every treatment we tried with Axel, they would make wellness calls just to make sure he was doing ok.  Our other dog, Hope, had her back go out to the point of full paralysis of her back end.  Instead of suggesting surgery immediately, or euthanizing an otherwise healthy pet, Dr. Gayed worked with me to figure out a plan for conservative treatment with steroids because there had been a lot of success in that, if I was willing to put the work in.  He was aware that I'd done my research, and it was a much less invasive process, as well as affordable for us ($30 for pills, vs $6000 for surgery).  After 8 weeks, and very little cost to us (steroids are cheap), Hope made a full recovery and is now walking normally, as if nothing had every happened.  We are soon getting a puppy as a companion for Hope, and I have absolute trust that the new puppy will be treated just as well as Axel and Hope have been, and that he will have as healthy a life as possible under their care.My husband and I have always appreciated the respect we get when we walk into MLAH, the compassion, the smiles and the support.  I have never felt bullied, pushed or humiliated, which, yes, I have felt under the care of other vets.Thank you. Read Less

This animal hospital is truly awful.  The staff/ receptionists are absolutely patronizing and condescending.  They spoke to both me and my mother like we were idiots on separate occasions. We have both been lifelong cat owners and I previously worked at vet clinic in Vancouver for two years, so we do know some things about cat health.  We have had many cats live very long happy lives with us, and have had numerous experiences with a variety of vets. Given this, their condescension was so very unwarranted. If their initial recommendation of treatment for our kitty health problems was unfeasible for us, they refuse to suggest alternative treatments (the complete opposite of our new, much kinder vet). It's their way or the highway of rudeness.   They also presumptuously charged us for the euthanasia of our elderly cat after a visit, without our knowledge or request, and which we did not end up using or needing.  We were forced to go back to them for a refund during our time of grief, something I personally resented as a great waste of time and effort. When we requested Revolution (flea medication) for our newest kitty family addition from the SPCA, they refused claiming that she needed to be up to date with her vaccines.  The irony is that being from the SPCA our new cat IS completely up to date with her vaccines and we have the paperwork to prove it. When I stated this, I was hung up on... it seemed like they did not want to bother with us if they would not make the money off of an unnecessary and expensive vet visit.  (We wanted to let our new cat get settled at home before we started trucking her around in scary cars).    This vet clinic HAS MOTIVES PRIMARILY OF FINANCIAL GAIN and SECONDARILY OF OUR CATS' HEALTH AND WELL-BEING. A good vet clinic should be the opposite. Dr. Gayed does seem knowledgeable, but his arrogance of this makes him unreceptive to a cat's and their owner's true needs.  Although I will give him credit for being slightly nicer than his reception staff, his condescension was also evident.  Bottom line, if you have a reckless regard for cost and little care of your pet's health and well-being, than this vet's for you, but if you, like us, care about both your finances and your pet's health and happiness, then STAY AWAY!!! I can't speak for their groomers, so trust them at your own risk... I wouldn't. Read Less

If i could give Market Lane Animal Hospital 0 stars, I would.A year ago today I began to notice that my cat was vomiting frequently. Long story short, for the next 6 months my cat went to Market Lane Animal Hospital practically once a week because nothing that the vet prescribed helped her. In total, they made us change her diet 5 times, consume a total of 15 different pills, countless blood tests and an ultrasound. As months went buy and nothing was helping her, the vet basically gave up and said we should put her down. However as an animal-lover, i refused to give up my cat so soon (considering that she wasn't old too). FINALLY, after 6 months, they recommended bringing my cat to the University of Guelph's animal hospital because they would be a better help. Once Market Lane printed out my cat's report, we noticed that they jotted down that they found a large mass in her intestines... Funny! Because the vet never told us that they found a mass in her intestines. After the first visit at Guelph, they were capable of giving my cat a diagnosis. Unfortunately my cat had cancer, and since it took too long to find it, it was too late to treat it. Market Lane charged me $1,500 for the ultra sound (not including the other $4,000 worth of vet bills), found the mass, but did not inform me of it???Due to Market Lane's lack of proper care and apathy, my family and I had to say goodbye to a family member on Christmas Day. I hope this review will prevent others from making the same mistake as I did. Please, if you love your pet, go elsewhere. Read Less

Lovely staff! They welcome and care for your animals the way you would yourself. The vets are so attentive and thorough- they always take the time to explain your pets ailment & treatment. I'm so grateful for this animal hospital and highly recommend it- you'll feel at ease the moment you walk in. Read Less

This past April my cat was terribly ill - vomiting everything, shaking and wouldn't eat/drink for over 2 days. After a night at the veterinary emergency clinic (VEC), I found out that she had swallowed a button that was lodged in her intestine. The VEC let me know that surgery was needed immediately and to contact my vet in the morning. I contacted Market Lane Animal Hospital in the morning as soon as they opened and had a hard time getting through. When they office finally answered my call, the staff was very passive and didn't have a sense of urgency at all, which was very upsetting to me. They told me that the veterinarians were very busy that day and that they wouldn't be able to see my cat until later that week. I told them that the VEC said it was an emergency and that my cat could die. I immediately started searching for another clinic to take my cat in. Once I found someone to take her I called Market Lane to have my cat's files transferred. It wasn't until this point, when they realized they were losing a customer, that there was magically an opening for the vet to do surgery on my cat.Extremely unprofessional. I won't be coming back here again. Read Less

Market lane animal hospital is a wonderful and honest Clinic. We have been bringing our dog there since she was 8 weeks old. The entire staff is friendly and always treats us and our dog very well. My dog can be quite difficult to deal with, especially when at the Vet- but both Dr. Gayed and Dr. Agnes and all the technicians are patient and kind to her, which means the world to us! Read Less

First of all, I should point out that I have experienced worse veterinarians than these.  The admin and assisting staff at this location seem to genuinely love all the animals, and the grooming services were great.  I think that if my dog had been a simple, occasional check up sort of case, this place would have been sufficient.So, I visited this vet with my dog starting a little over a year ago when I moved into a condo nearby.  My dog was old at the time, 13 years, and had been having a little trouble with incontinence for a while.  They recommended a number of tests for her (which were pricey, but aren't they all) that eventually showed that she had Cushing's disease.  They told us the treatment option for this was a drug that cost $250/month for her breed - which we could not afford.  When I asked if there were other options, I was told no.  When I explained (at first obtusely, then eventually very bluntly) that we simply would not be able to afford that option, I asked what would happen moving forward.  In one of the most surreal conversations of my life, they kept telling me about the option I had turned down as if I hadn't understood.  This happened three or four times.To finish the story, I felt very alienated, so I visited a vet 3 hours away who was a friend of the family.  She said the incontinence could be temporarily cured with an inexpensive drug and then compassionately explained what would be happening to my dog when her Cushing's went untreated.  She explained both when we would know we had to euthanize her later and that we were being reasonable in not treating our elderly dog when we didn't have the money.  It's too bad the Market Lane Animal Hospital didn't provide the same information and support closer to home. Read Less