If you want to take your cat for its annual exam and have a towel thrown over her while the vet pretty much blindly stabs the needle in her to hear her scream then the vet does nothing else--no teeth checking, no eye check, no listening to her heart, no belly palpitating (because, after all, they usually only find that dogs have internal issues...or so we were told) then Yates is the place. I would never take my cats there...I only went there with my Mom. I guess you get what you pay for. And the establishment smells awful. Read Less

Top notch veterinary care here always....very busy but it's obvious why! They don't charge ridiculous prices, provide the best care around and tell you the truth about what's in your pet's best interests! Made housecall to euthanize palliative pet in our home surrounded by family....their kindness will never be forgotten. Read Less

All of my animals go here except the exotics. They get you in right away, if you have an emergency after hours Glenn is fantastic and will meet you at his office also does house calls AMAZING veterinary office. Read Less

These vets are wonderful and the 24 hour on call was literally a lifesaver for our dog. Our dog was exhibiting symptoms similar to the time before when he had a twisted intestine. We called the line yesterday at 8 am and Rick called us back in a timely manner. Once we explained, he told us to come in right away and he would examine our buddy. He couldn't feel anything typical of the twisted intestine like they had prior to but what I like about them is that they don't make you feel stupid if you decide to do testing just because you are paranoid and want to be sure. They give all of your options and remain impartial. We opted for the xray and it turns out that he did have a partial blockage so they started surgery right away. By luck, Gord was there already so the two of them fixed my guy and i had him back safe and sound in my home by 4 pm. They are in the profession simply for the love of animals. Their prices are reasonable and although i would pay a lot to save my dog, they don't take advantage of that. We have been going to them since I moved to Woodstock 8 years ago and I would not go anywhere else. Read Less

Looks like my review may have been deleted. I brought my 2 week old kitten to this vet. A female vet tech looked at my cat. The kitten and a few others had an eye infection. I only brought the one male kitten. I was given medicine for all of them. The vet proceeded to press the puss out of my cats eye. After that she attempted to pry it open. It was glued shut and she took her fingers and pryed it open. I read on google prior to this that you are NOT supposed to do that. But I figured “she’s the vet she knows what she’s doing.” The cat was crying in so much pain. His eye was swollen and red after that. He kept it shut. His infection went away as well as the other kittens but his eye was now droppy. I thought he was blind. Took him to another vet and was told his eyelid was being pushed against his eye and his eye lashes were scratching his eye. He would go blind if it wasn’t fixed. I ended up giving him away and the family said they would fix his eye do not take your pets here. They don’t know what they’re doing. I switched to this vet because I heard good things. And they tortured my cat and ruined his eye. I am very upset and should have sued. 100.00 to get my animal blind and tortured. Read Less

We used this vet for many years and the prices are excellent. The kind and caring staff there took wonderful care of our late dog her whole life. They don't try to push expensive tests and are realistic about options. If we hadn't of moved we would still have them as our vet. Read Less

Took my two week old kitten to this vet about a month ago. He had an eye infection along with a couple other of his siblings but I only took him. It was a female vet who looked young, don’t even know if she was really a vet. She proceeded to squeeze the puss out of my cats eye and clean it which was fine and everything. But after she got the puss out she proceeded to force the cats eye open. It wasn’t opening and she took her fingers and pried it open. Which I read on google you are NOT supposed to do but I figured “she’s the vet she knows what shes doing”... wish I had said something now... It looked bad after she did that very red and swollen she said that was normal. She the took him out to be weighed and took her time. When she came back she told me everyone was gawking over the kitten letting them pet him. Which made me mad because kittens can get sick easily, I already took a risk bringing him there 20 minutes from my house and she’s letting everyone pet him like a doll. My cat is now blind. He was such a loving cat and was terrified of me for a while after I brought him back from the vet. The medicine I gave him over the next week healed his infection and the other cats. When I brought him home his eye looked pulled to one side and it wouldn’t move. The swelling and redness eventually went down after a couple days. But his eye still looked pulled to one side and glazed over. At that point I couldn’t tell if he was blind or not but now he is 6 weeks old and it definetly blind cannot see out of his eye, he keeps it closed and if it’s open he it’s droopy. I am scared to ever go to the vet again. I am so upset Read Less

It's the best around they care about people & their pets, They never pressure you to do most or get more very reasonable indeed,best place I feel Have been going there for 20 yrs It's not all about money that's for sure A big thank you to them, Read Less

Yates are The most amazing place that I've been. They're not about the money there are about the animal. I guarantee you you will not find a cheaper and more reliable veterinarian than these guys. 90% cheaper then Harris animal hospital! Never go there awls they care about is what kind of credit card you got they don't even ask about your animal they just ask about money. Yates is the place to go!!!!' Thanks Yates (you guys are amazing the staff is amazing. They try to save your money where you can. Read Less

Best veterinary clinic we have dealt with on every level. Personable and professional. They take extra time to explain things if need be and make you feel your business matters Fair rates as well. Would recommend them to all! Read Less

This does not even deserve one star however I did not have a choice. I lost my beloved dog on September 23. He was my world! Initially my dog had an obstruction, I rushed home from work the moment I heard to be with him at the vet. As my dog was 6 and had never had anything medically wrong with him before I arrived to Ingersoll Yates in tears and panic. In Ingersoll I was directed to Woodstock as Ingersoll did not have an X-ray machine (which gave me hope they took their jobs seriously). Once in Woodstock a young female vet, which I know the name of however will not announce, took my dog into an examination room and performed X-rays and a physical exam. This vet ensured me the obstruction was near the end of the anus and proceeded to attempt to remove the blockage using her hand. My dog began bleeding and this vet assured me it was fine and it was due to stool not moving through his bowels. I was told he was good to go and to bring him back tomorrow for a follow up X-ray and was provided with medication to soften my dogs stool. I assured the vet that money was not an issue and I would do anything that needed to be done, however the vet believed this was the best course of action. Once at home I phoned Yates 6 times looking for direction as my dog appeared lethargic and began to vomit. I was assured by the same vet that my dog was fine and the medication was causing the symptoms. I was also given advice from the receptionist, looking back this should have been an indication not to trust them. As worried dog owners we stayed up all night to ensure our dog was okay. At 2am my dog took his final breath, I attempted CPR and phoned the vet as I believed I could hear him breathing. I had to force that vet to come in to provide care to my dog however it was too late. Once I arrived to Yates in Woodstock I started to vomit and became hysterical as it was evident my dog had passed over the rainbow bridge. This vets response was "sometimes these things happen". As my brother worked in a vet clinic in Toronto he assured me that this should not have happened. My brother and myself phoned to get answers and perhaps an apology however 4 months later I am still waiting for a phone call from that vet, ironically she took a vacation the day after my dog passed away. The owner of Yates also felt the need to yell at my brother when he called to receive clarification of events as I was too traumatized and emotional to speak. As emotional as it was for me to write this review (it has taken me 4 months to go through these events in my mind) it is to urge pet owners to chose a different vet. Since this experience I adopted a puggle who got into the garbage and ate a small bone. At a different vet they took X-rays and could not see this bone being a problem however placed the dog on an IV and induced vomiting. I no longer sit by my phone waiting for answers as I know no one will call me however it is with happiness my friends and family have chosen to not entrust Yates with their beloved animals. Read Less

My family and myself have dealt with the yates brothers for over 30 years and never had a problem with them until recently in the past few months. My chihuahua was bitten and shook by a large dogs. I rushed her to yates and was taken to a back room and waited about 10 mins for someone to come. Gord closed the chest wound and bite marks and she went to recovery till that night where she died. She had laid there all day suffering with a collapsed lung and on the other side a broken rib and punted lung which nothing was done about it. They do not have an ultra sound machine or do blood matching or transfusions or have blood on hand for emergencies. My dog would have had a better chance somewhere else. I have lost all faith in all of them and will not trust them with my pets again. Be warned in an emergency they cannot provide the care needed and I felt they really didn't care Wether she lived or died by the way they acted. This is not how vets or staff should behave. In the last year the service has become horrible. The question is how much do you love your pet" and do you want half ass care for them in an emergency. My pets are family and will go to a vet that will try and do what ever it takes to save their life so I don't have to feel like I've been let down by the people I trusted to save her. Never again . Read Less

Incredible People and Service!! Very knowledgeable.. I will always take my dogs here!! They care a tremendous amount about your pets. So rare to find vets that care about the pets more than the money.. 6* would be given if i could. Thank you!!! My dogs actually like coming here.. most dogs are terrified of the doctor visit..Read Less

Best vet clinic. Great staff. Highly recommend them. We moved out of province 7 years ago and have returned. Nothing has changed . not charged for anything we didn't need, took the time to talk about many concerns I had. Explained everything never felt rushed. Love Yates clinic. Not a bad thing to say.Read Less