Went a couple times for my pomeranien dogs. Everything was usually great until one day, the femele fell and broke her front leg, came in panic took a scan, gave me two full boxes of medication ans sen... Read More
Went a couple times for my pomeranien dogs. Everything was usually great until one day, the femele fell and broke her front leg, came in panic took a scan, gave me two full boxes of medication ans sent me to the hospital in laval. The bill was 360$ and I didnt even look at it due to my stressfull situation.
Its not until I leave my dog for surgery that cost me 3200$ that I realized I got two full boxes of pills that I wont need ever. (Because the Laval hospital that they sent me themselves in didnt wanna take the medication).
Now that I was felt like they used my stress and my moment of panic to make the biggest bill possible, I came back and gently explained the situation to them. (And we re talking about 60$ ou 70$, so its not question of money but of quality of service).
I spoke to 4 poeple, lost 1h of my time, argued with the vet and the administration manager and all they got to say is its not our problem, its protocol.
For 60$, they lost a customer that regularly take his 2 dogs to the vet.
Most people when they re takinh advantage of are scared to speak up and thats the reason I feel they do that to many people.
Selling meds that will never be used to people in distress to tell me after that they re main goal is to look for the well being of the animals just doesnt add up.
Forgot to say that when I was in shock with the in the room with the vet, her main concern didnt seem to be her broken leg but If my second dog im his transporter had his vaccines. Insisting at least 3 times despite my clearly irritated face.
Vet name : Zora Smidova
Administration manager name : Didnt tell me but he likes the word “protocol”. Read Less