They let us down when we needed them the most. We went to see them in mid December because our dog had a small mass on her paw, thinking that it was an infection. Analysis showed that it was probably a tumor and we were refered to oncology. After seeing Dr de Lorimier mid January, and a battery of tests ($$$$), he confirmed that it was a tumor and suggested that we also consult someone in internal medecine. We had that consolutation the next day ($$). In both cases, the day of the consultation, we had a phone conversation with the doctor where we received an avalanche of information. At this point, Dr de Lorimier said he would call us back to discuss treatment. He never did. He did not return multiple calls and neither he nor his team replied to emails (suggested by the receptionist). After 3 weeks of trying to get a conversation with him, the tumor on my 7.5 lbs dog was now almost the size of ping pong ball and was bleeding every day. We consulted somewhere else to confirm that the best thing at this point was to euthanize. We proceeded earlier this week. In general, the staff is very nice. But not being able to get a call to discuss potential treatment, after paying thousands of dollars in consultation and analysis felt like a lack of professionalism. Read Less

Friendly and caring secretaries.I got my kitten from a shelter and he had flees so I had to get a dosage to remove them. The vet near Varennes didn't provide me a single dosage of Advantage because they only sold them in a box so I had to go to Taschereau and get one single dosage there. I had to create a profile and they allowed to give the medication for me. They are very sweet and thoughtful, and it's open 24 hours there! I had a million of questions and they asked for a specialist to answer my question. Would go back again and give full trust for my animals to them. Love you guys!!! Read Less

We always go here if we have have an urgent need of a vet for our dog, Scooby . It's open 24/7 and they are very competent and well equipped. They also offer training services for your dogs trough highly qualified trainers! I find they late night and weekend fee kind of high but I'm just glad that they are there in need! Read Less

We had to visit this place with heavy hearts a few weeks ago to end the life of our wonderful dog companion, who was sick & in pain. Although it was a horrible thing to go through, the staff was so professional & compassionate both towards us & our dog that they made it somehow bearable. For that, we will be eternally grateful! It's such a difficult thing to do & these are moments when the quality of the staff is really tested. A lack of professionalism or compassion can really leave a bitter mark on an already crappy memory. The women working there were incredibly sweet & kind to our dog as they prepped him & made the whole process as comfortable as it can be for us all. They were very patient with us & gave us plenty of space to process our emotions before & after the procedure. We were able to be with him until the end & he was calm & well cared for during his last moments. We'll now be switching to this clinic to care for our other dog & future pets. Thank you!Read Less

Never going there ever again. Everytime I visited they would change the gender of my black cat. I lost two cats to cancer because they did not care enough to detect it. Two months after their physical the cats showed signs of having the desease. On a couple of occasions I told the technician that there was something wrong with my black cat and their response was, "I don't know." Even when I told them my cat was losing weight even though he was eating more than usual. Two months later another vet. hospital determined he had cancer. This place is horrible. Read Less

I have very very very bad experience , night mare for all my family... my dog died after 3 days in this hospital . They didn’t told me a truth Yes they knew that he’s going to die.... (: we try everything to save him because they told us there is a hope and we spend $5000 ... every time we came or they call us they ask for another 500, 1000, 2000 $$$& horrible .. They only care about money. During the consultation, they give you so many options that cost a lot in any cases it’s a lot $$$$$ Not worth it ... Read Less

Quick emergency service, friendly and competant staff (they almost always have someone bilingual present, and when they don't, the staff does make the effort to serve English speakers as best they can), excellent veterinarians, and they submit your pet insurance claim for you! (You still need to pay, and get reimbursed by the insurance company later, they just save you the hassle of filling out and submitting the forms yourself) Highly recommend if you are looking for a new vet. Read Less

I had brought my cat Chester to this vet on February 7/2017 they didn't even examine him and already had me up to a 1000$ not even known what the problem was. Then I said hold on that's expensive so they came back at 600$ still high for not examining him. He went in with vomiting and diarrhea they said they would keep him for 24hrs they hooked him up to IV for fluids and antibiotics. I went back that night to visit him and asked why does he looks so tired and not all there, the lady who was working in the back said " OH THATS BECAUSE HE IS STONED ". ( HER WORDS) I was not impressed at all so disappointed I brought my cat in cause he was sick he didn't need pain meds. I picked him up on February 8/2017 after paying the full amount witch was around 700 they told me that they didn't know what was wrong with him and that they need another 250 to run a blood test, plus keep him for another 24hrs in additional cost 300$ I couldn't afford that so I took him home and they said they would give me his medication for a few days cause I was so upset I got home and they gave me (1 PILL OF EACH ) They were suppose to give me for a couple of day but on gave me for one day. . They still didn't know what was wrong with him and they were just winging it and giving him medication on a guess of what it could possible be. When I asked why they didn't do that blood test first they couldn't give me an answer. when i went to pick him up he was soaked to the bones. Every time I called no one was on the same page always got the run around and all different answers. After I got home and looked at the paper of what they did in 24hr its was all FEES and hospitalization FEE 3 times. They said they would give me a free consultation but anything else would be further cost. I took my animal to another vet on CH. DU CHAMBLY who check my cat right then and there his ears, his teeth, his temperature, told me he has food poison from something he ate outside and gave me his medication for 2 weeks all for the cost of $100.00 and that includes is exam. Also said Monday to call back so I can give them a follow up not take my cat in the back where I couldn't see him and come back and tell me a 1000$. This place is complete money hungry. The only reason they are getting a star cause I have no choice but to give one or else they wouldn't even get that from me. - David Lawrence- Amanda Lawrence- Read Less

Very good at sales pitches. Paying for a consultation there is often paying for the privilege of being subjected to a sales pitch. Spend a disproportionately large amount of time pushing expensive "solutions" and are very apt at avoiding your questions. Yes, they are well equipped, but they are shameless in their attempts at guilt tripping you into spewing cash for unnecessary tests or procedures. For some people here, it seems like caring for your pet equals being willing to spend money without counting. It does not work that way when greedy people propose you something superfluous. Please ask elsewhere for a second opinion, yes for the sake of your wallet, but also for the sake of your pet, who should not be subjected to futile treatments. Read Less

There is absolutely no excuse for filthy tiles in two of the waiting rooms. If you are to claim to be a medical establishment, please have some respect for your guests and clean properly. Our visit was overpriced and had little value. 1600$ for one staple, dont beleive i will be coming back. Can anyone help to provide an alternative 24hr center in the Montreal area? Please post. Read Less

My experience was fantastic...my dogs was in tremendous pain from having an abcess in his anal glands. There was no wait time. They took us in right away. I went back today because he started bleeding and again took us in right away. The staff there is extremely pleasant and very patient. I told my husband that we will be making this place our new vet for our puppy. I highly recommend them! Read Less

No expense spared when it comes to medical care! It appears that these 1-Star reviews are reflective of people who either; Are PRICE sensitive rather than QUALITY sensitive, which is gross. If you can not afford to properly care for your pet, or if having a pet thrusts you outside of your financial means there is a very simple answer. You should not own one, it is not a right as this is a responsibility and a living being that did not choose your penny pinching clutches to reign over him/her. OR Need a better source of income. (See Above) When you can not afford to own a pet and provide proper care. Love and attention is no substitute for medical care and a quality diet, try hugging that cancer away. I shake my head at these monetary complaints that resulted in a 1-star review, clearly not clients worth having. On to the POSITIVE! This clinic is brilliant, the services are world-class and the level of care ASTOUNDS me! I am not capable of being happier than I already am with my experiences. From the administrative staff to the doctors and partners, I feel valued, respected and can see that my dogs are truly cared for in a way that I admire greatly. This clinic is such a profoundly superior option to every single clinic in my province that I fly from Manitoba to Montreal just to see my amazing vet. The tariff of return airfare for a 2 & hour flight each way and one night at a hotel in old port does not make me blink. My dogs are my children, my family and I want the absolute best for them with no expense spared. QUALITY is what matters to me, because they matter to me. After my airfare & hotel, the vet bill is the least of my worry Room service normally costs more hah! I love this clinic and I love my pets. This hospital employs the highest caliber of professionals are their doctors are real doctors! Never will I use some glorified needle pusher who makes 50% of their revenue off blood work and selling dog food. See you all next week! Patrick W. Maxwell Read Less