Le personnel a été extraordinaire! La clinique est une des rares qui soignent les poules et la mienne était blessée. Ils ont pu l'examiner rapidement et ont pu nous rassurer. Une équipe très compétente et dévouée! Merci!!!! Read Less

My cat suddenly became ill with laboured breathing, right after he sicked up a large fur ball, and he was experiencing loss of mobility in his front paw as well, so I was very concerned and quite panicked. I called the vet, and they said it was not an emergency and that if I deemed it an emergency, to go to the DMV. So with a heavy heart I took him to the DMV. After examination, they discovered his heart beat was galloping, and he wasn't any better than before.That night I left a message to the vet for them to call me in the morning, as the DMV had requested that I follow up with my vet for further x-rays. Panicked I also sent them an email, and also called out the person who had said it wasn't an emergency in her opinion. The response I received was less than pleasant and NOT professional. Now let's remember that I am in a state of worry, panic, and fear, I was pleading with them to see my cat. I was told off in French & spoken down to by Caroline Ferron, who is a technician not a VET, and promptly hung up on me. My husband was disgusted with this behaviour. She lacked human compassion, decorum, politeness, and patience, and was fixated on me calling out the seriousness of the situation about Samantha hadn't thought it was serious at all. In 35 years of owning pets, I have never been treated so atrociously. Long story short, my beloved cat passed that night, after a blood clot took over his entire life (A VET IN Westmount concluded this) Thanks for absolutely nothing Caroline except cruel and unusual treatment, because we called out your opinionated technician. I wouldn't trust my pet in her care ever. Read Less