Couldn't help but feel that I was being taken advantage of. At one point the vet said she would have to charge me another $75.00 to hold my dog down to administer ear medicine. Another vet came in afterwards and said the $75.00 wouldn't be necessary. Took my dog there for close to 2 years for the same thing, spent ALOT of money there and they couldn't find what was wrong with my dog but kept charging me $250.00 every 2 months or so whenever his symptoms use to come back. Asked the vet " shouldnt you have an idea of what is causing my dog to get sick at this point" her response was "Well the dog cant speak to me". Go anywhere else!!! it cant be worse than this place. Read Less

Had an emergency booking for 11:40. Another more severe emergency came in and we lost our booking. I said we were willing to wait. They weren't willing to work later (past noon). Had to go to the emergency instead which cost us more... Read Less

So far I've brought all my animals to this vet clinic , compassionate, helpful even when I'm a crazy fur mama lol..They have fair pricing and always gives me quotes and options when my animals have had complex issues before i confirm anything :) Read Less

I took my new rescue cat to this clinic and was assigned to Dr. Heather Labelle. It was such a bad experience. This Vet talks extremely loud (almost yelling) and was very abrasive and rough with the animal. The exam was at a bare minimum. And, she barely answered my questions, with a word or two. I got out of there confused and saddened. When picking a vet, I want someone who knows how to gently handle a pet and show compassion for both the pet and the owner. I had to take my cat to another Vet clinic as I was extremely dissatisfied with my initial experience. Read Less

Best place to have your pet checked. They give you all the options and possibilities before even thinking of putting down your pet unless there is really no cure. They won't lie to you they will give you an honest opinion.Read Less

My family and I have been taking our pets to this clinic for at least two decades and I wouldn't hesitate to recommend it to others. When my last dog, our beloved german shepherd, got sick with cancer, she received treatments at this clinic. They clearly explained to us what would happen every step of the way and treated my dog with lots of compassion, care and kindness, particularly Dr. Robinson. Unfortunately, our canine could not live forever and eventually passed away. When we adopted our next dog, a beagle, we didn't think twice about bringing him to Laurentien-Keller. He loves the vets at this clinic (particularly Dr. Cloutier). They are attentive and are always happy to answer any questions that we may have. They also have lots of availabilities, so it's easy to quickly get an appointment with them. Read Less

Couldn't diagnose a simple hookworm infestation that ended up killing my dog. Spent over $1500 on useless tests and numerous trips to this vet with not a clue what was wrong with my dog. I ended up finding out she had worms through a 5 minute phone call to my uncle and at this point it was too late. Candy was a extremely healthy 7 year old boxer with years ahead of her.Read Less

I adopted a kitten from the SPCA and brought her here for her follow-ups. The vets and all the staff are great. She was spayed at the SPCA and the little bugger decided to pull her stiches out 5 days after the operation. They took me last minute, between other patients and took great care of my baby. I would recommend them for sure.Read Less