The staff is very nice and caring, but might not be the best choice for diagnosis. I went to see them about three times with a new kitten who has a few issues and they didn't realize he had rhino (the... Read More
The staff is very nice and caring, but might not be the best choice for diagnosis. I went to see them about three times with a new kitten who has a few issues and they didn't realize he had rhino (they didn't check his eye and its discharge at first even though I said he had been keeping it closed and cleaning it often) until the third visit. I came back, seeing as my kitten's eyes were getting worse, and since I had just come by a few days before with the same symptoms, they didn't charge me for that last visit. Because the fault was their own, which happens, and I commend them for admitting that. They're good people and they offer kitten food that is way better than what I found in stores, but it's odd that it took them so long to diagnose what is essentially a common cat cold. Now, this is only with one vet, your experience might be different. However, If you feel like something is still wrong with your pet, you're probably right and should get a second opinion or come back until there is a conclusive answer.
The staff made sure to teach me how to do basic care (nail trimming and ear cleaning) and always applied medications for my kitten in front of me so that I could do it at home without any problem. As for the promotions, I didn't feel like they were trying hard to sell me anything as other reviews say. They had good coupons for new owners and people will probably buy the vet products that are already there out of convenience. Read Less