Greenlane Veterinary Centre and Cattery
Greenlane, Auckland
Reviews
Chris Whyman
4 Aug 2023
REPORT
Repeated overcharging instances for services not provided and issues with cattery bookings not being accurate (despite email confirmations). We used them for several years before finally having enough...
Repeated overcharging instances for services not provided and issues with cattery bookings not being accurate (despite email confirmations). We used them for several years before finally having enough and in our experience the staff were generally friendly and professional, however they were let down by poor administrative systems and an appallingly rude practice manager.
juliana mitchell
11 Feb 2019
REPORT
James the senior vet here is excellent....informed, empathetic, clear diagnosis.....way cheaper than the two other vets we took our dear "Kitty" to. Thank you James
Marni Adlam
4 Jul 2018
REPORT
The vets are great, but I regret leaving my cat in the cattery. I wish I had have read a review like this before considering it.
On drop off I was told that they only get played with/fed etc early ...
The vets are great, but I regret leaving my cat in the cattery. I wish I had have read a review like this before considering it.
On drop off I was told that they only get played with/fed etc early in the morning, but you still have to pay for that even if you drop them off later that that. I am not used to people charging without telling me what for first, so I didn't ask, but I only found this after I was charged.
When I arrived, there was no-one to check her in so we waited 45 minutes with her in her cage. When someone collected her and saw I was coming to the cattery to settle her, she told me to wait longer while she set it up with food etc. I just realised then my cat was going to go into the cage with nothing, if I wasn't there.
On the day I picked her up I turned up unannounced at around 11am and she was already in her carry cage with all her toys packed already. I didn't know how long she had been in there (especially seeing I've paid for her to be in the cattery not in her carry cage), and when we got home she was overtly thirsty so I assume it had been hours. I'm only grateful I didn't check out at the latest time: 5.30pm otherwise she would have sat in there all day. She also overslept, was constipated, and developed a stress flare in those 2 days she was there, when she usually enjoys catteries. The cattery was also uninsulated and very cold, and their food is put right beside their litter tray and that can stress cats out cause it's dirty.
I'm sure they're great people, but I didn't pay for my cat to sit in her carry cage for the day without food or water. I realised as soon as I dropped her off it wasn't a good idea, but couldn't cancel because I had surgery. I was almost late for my surgery because of the muck around. Hopefully if you read this, you don't get left in the same position.
Kelly Bold
29 Jun 2018
REPORT
Appalling rude service from all staff and rough and unkind treatment of our elderly cat. I will never use these horrible vets ever again.
Terry Pullen
18 Jun 2018
REPORT
It's an ok place to goto if your pet is sick
Emma Chen
30 May 2018
REPORT
Great experience overall, professional and friendly. Price is on the higher side.
Steve Withers
3 May 2018
REPORT
Our cat has been run over and we wanted to be sure the body in the bag was *really* our cat. So we called not long before closing and they said to bring him over. They scanned for a microchip and foun...
Our cat has been run over and we wanted to be sure the body in the bag was *really* our cat. So we called not long before closing and they said to bring him over. They scanned for a microchip and found one.
It was our cat, sorry to say. The vet was very sympathetic. We arranged for him to be cremated and his ashes returned to us in a wee wooden box.
I'm glad they were open and ready to see us and we're so kind and supportive.
Var Raz
19 Apr 2018
REPORT
Buzzer when entering clinic can freak out cats, examination room is stuffy and needs better ventilation, vet knows the examinations but was unfamiliar with the NZ pet export requirements and checks.
Kerensa Robertson
11 Jan 2018
REPORT
Always good service. I changed to this vet after an awful experience with my previous vet. Thanks to them, Lucycat is still causing chaos to the neighbourhood in spite of feline diabetes, arthritis, ...
Always good service. I changed to this vet after an awful experience with my previous vet. Thanks to them, Lucycat is still causing chaos to the neighbourhood in spite of feline diabetes, arthritis, bad teeth etc. He's currently sunbathing on the deck looking like a cat half his age.
Cheryl Kirkness
23 Oct 2017
REPORT
I have been attending this veterinary clinic since I got my cat almost 20 years ago. They also have a cattery on site so it's great to know my elderly cat can be seen by a vet if she becomes unwell wh...
I have been attending this veterinary clinic since I got my cat almost 20 years ago. They also have a cattery on site so it's great to know my elderly cat can be seen by a vet if she becomes unwell whilst staying in the cattery & that all her records are available. The vets are young, caring, knowledgeable & up to date in their approach to vet care. They are all friendly & approachable - as are the vet nurses. I wouldn't go anywhere else.
Ben Prestidge
20 Jun 2017
REPORT
Reasonable price for their cattery. Good staff
Susan Gaskin
9 Jan 2017
REPORT
One very contented Rourou .Many thanks for special veterinary care.
Regards Susan Gaskin
Zelda Senekal
7 Jan 2017
REPORT
Went there to get flea, worms, feeding advice and also whether there were any suggestions for Catteries during the Christmas holidays. The girls at the counter were so lively to deal with, have so muc...
Went there to get flea, worms, feeding advice and also whether there were any suggestions for Catteries during the Christmas holidays. The girls at the counter were so lively to deal with, have so much good advice and even offered to feed my cat if I couldn't find a cattery in time. Will probably take my cat here now instead of our local vet just because of the awesome service! =)
Jude McCormick
17 Dec 2016
REPORT
We have a very old cat who needs to go in the cattery whenever we are away. . He is well looked after and they often take him with very short notice.
Serenaaa Peng
8 Oct 2016
REPORT
They called us to manage an recheck for my cat but after my partner and I drove 20 mins to get there and waited fro another 20 mins, the receptionist came to us and said that vet said she doesn't need...
They called us to manage an recheck for my cat but after my partner and I drove 20 mins to get there and waited fro another 20 mins, the receptionist came to us and said that vet said she doesn't need to check because she checked last time and my cat was fine. So we wasted an hour and we got nothing. I do not understand how busy was the vet and how busy was the receptionist that they couldn't even notice us earlier. The last visit was a complete disappointment and I don't think I can trust them anymore.
Sylvia Jennings
26 May 2016
REPORT
Tinker has stayed here in the cattery a couple of times and was well looked after..Both times he came home very happy...One time they were able to find space for him over a busy long weekend when I ha...
Tinker has stayed here in the cattery a couple of times and was well looked after..Both times he came home very happy...One time they were able to find space for him over a busy long weekend when I had an emergency. Staff are all very professional, well trained , polite and friendly. The Vet also gave me advise on his health which was much appreciated at no extra cost...They all seem to be dedicated and passionate about their work. Reasonable prices..lovely clean facilities..Very happy here...
Melinda Jones
29 Feb 2016
REPORT
Very disappointing. a complete misdiagnosis, causing much stress, and much cost. Greenlane Vet's diagnosis of our dog after completing xrays was dire, water on the lungs and an enlarged heart, causi...
Very disappointing. a complete misdiagnosis, causing much stress, and much cost. Greenlane Vet's diagnosis of our dog after completing xrays was dire, water on the lungs and an enlarged heart, causing us to get a second opinion at Carrington Veterinary Specialist Group. Carrington's diagnosis after their xrays were conducted was - we had a healthy little dog - no enlarged heart or water on the lungs. How Greenlane Vets could get it so wrong is beyond me.
Melissa Sandilands
12 Feb 2016
REPORT
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
09-524 6415
Business Hours
Monday
Mon
08:00AM-18:30PM
Tuesday
Tue
08:00AM-18:30PM
Wednesday
Wed
08:00AM-18:30PM
Thursday
Thu
08:00AM-18:30PM
Friday
Fri
08:00AM-18:30PM
Saturday
Sat
08:30AM-16:00PM
Sunday
Sun
09:00AM-11:00AM
Popular Hours
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Greenlane Veterinary Centre and Cattery
Greenlane, Auckland
Business Hours
Monday
08:00AM-18:30PM
Tuesday
08:00AM-18:30PM
Wednesday
08:00AM-18:30PM
Thursday
08:00AM-18:30PM
Friday
08:00AM-18:30PM
Saturday
08:30AM-16:00PM
Sunday
09:00AM-11:00AM
Popular Hours
No data for Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Chris Whyman
4 Aug 2023
Repeated overcharging instances for services not provided and issues with cattery bookings not being accurate (despite email confirmations). We used them for several years before finally having enough...
Repeated overcharging instances for services not provided and issues with cattery bookings not being accurate (despite email confirmations). We used them for several years before finally having enough and in our experience the staff were generally friendly and professional, however they were let down by poor administrative systems and an appallingly rude practice manager.
juliana mitchell
11 Feb 2019
James the senior vet here is excellent....informed, empathetic, clear diagnosis.....way cheaper than the two other vets we took our dear "Kitty" to. Thank you James
Marni Adlam
4 Jul 2018
The vets are great, but I regret leaving my cat in the cattery. I wish I had have read a review like this before considering it.
On drop off I was told that they only get played with/fed etc early ...
The vets are great, but I regret leaving my cat in the cattery. I wish I had have read a review like this before considering it.
On drop off I was told that they only get played with/fed etc early in the morning, but you still have to pay for that even if you drop them off later that that. I am not used to people charging without telling me what for first, so I didn't ask, but I only found this after I was charged.
When I arrived, there was no-one to check her in so we waited 45 minutes with her in her cage. When someone collected her and saw I was coming to the cattery to settle her, she told me to wait longer while she set it up with food etc. I just realised then my cat was going to go into the cage with nothing, if I wasn't there.
On the day I picked her up I turned up unannounced at around 11am and she was already in her carry cage with all her toys packed already. I didn't know how long she had been in there (especially seeing I've paid for her to be in the cattery not in her carry cage), and when we got home she was overtly thirsty so I assume it had been hours. I'm only grateful I didn't check out at the latest time: 5.30pm otherwise she would have sat in there all day. She also overslept, was constipated, and developed a stress flare in those 2 days she was there, when she usually enjoys catteries. The cattery was also uninsulated and very cold, and their food is put right beside their litter tray and that can stress cats out cause it's dirty.
I'm sure they're great people, but I didn't pay for my cat to sit in her carry cage for the day without food or water. I realised as soon as I dropped her off it wasn't a good idea, but couldn't cancel because I had surgery. I was almost late for my surgery because of the muck around. Hopefully if you read this, you don't get left in the same position.
Kelly Bold
29 Jun 2018
Appalling rude service from all staff and rough and unkind treatment of our elderly cat. I will never use these horrible vets ever again.
Terry Pullen
18 Jun 2018
It's an ok place to goto if your pet is sick
Emma Chen
30 May 2018
Great experience overall, professional and friendly. Price is on the higher side.
Steve Withers
3 May 2018
Our cat has been run over and we wanted to be sure the body in the bag was *really* our cat. So we called not long before closing and they said to bring him over. They scanned for a microchip and foun...
Our cat has been run over and we wanted to be sure the body in the bag was *really* our cat. So we called not long before closing and they said to bring him over. They scanned for a microchip and found one.
It was our cat, sorry to say. The vet was very sympathetic. We arranged for him to be cremated and his ashes returned to us in a wee wooden box.
I'm glad they were open and ready to see us and we're so kind and supportive.
Var Raz
19 Apr 2018
Buzzer when entering clinic can freak out cats, examination room is stuffy and needs better ventilation, vet knows the examinations but was unfamiliar with the NZ pet export requirements and checks.
Kerensa Robertson
11 Jan 2018
Always good service. I changed to this vet after an awful experience with my previous vet. Thanks to them, Lucycat is still causing chaos to the neighbourhood in spite of feline diabetes, arthritis, ...
Always good service. I changed to this vet after an awful experience with my previous vet. Thanks to them, Lucycat is still causing chaos to the neighbourhood in spite of feline diabetes, arthritis, bad teeth etc. He's currently sunbathing on the deck looking like a cat half his age.
Cheryl Kirkness
23 Oct 2017
I have been attending this veterinary clinic since I got my cat almost 20 years ago. They also have a cattery on site so it's great to know my elderly cat can be seen by a vet if she becomes unwell wh...
I have been attending this veterinary clinic since I got my cat almost 20 years ago. They also have a cattery on site so it's great to know my elderly cat can be seen by a vet if she becomes unwell whilst staying in the cattery & that all her records are available. The vets are young, caring, knowledgeable & up to date in their approach to vet care. They are all friendly & approachable - as are the vet nurses. I wouldn't go anywhere else.
Ben Prestidge
20 Jun 2017
Reasonable price for their cattery. Good staff
Susan Gaskin
9 Jan 2017
One very contented Rourou .Many thanks for special veterinary care.
Regards Susan Gaskin
Zelda Senekal
7 Jan 2017
Went there to get flea, worms, feeding advice and also whether there were any suggestions for Catteries during the Christmas holidays. The girls at the counter were so lively to deal with, have so muc...
Went there to get flea, worms, feeding advice and also whether there were any suggestions for Catteries during the Christmas holidays. The girls at the counter were so lively to deal with, have so much good advice and even offered to feed my cat if I couldn't find a cattery in time. Will probably take my cat here now instead of our local vet just because of the awesome service! =)
Jude McCormick
17 Dec 2016
We have a very old cat who needs to go in the cattery whenever we are away. . He is well looked after and they often take him with very short notice.
Serenaaa Peng
8 Oct 2016
They called us to manage an recheck for my cat but after my partner and I drove 20 mins to get there and waited fro another 20 mins, the receptionist came to us and said that vet said she doesn't need...
They called us to manage an recheck for my cat but after my partner and I drove 20 mins to get there and waited fro another 20 mins, the receptionist came to us and said that vet said she doesn't need to check because she checked last time and my cat was fine. So we wasted an hour and we got nothing. I do not understand how busy was the vet and how busy was the receptionist that they couldn't even notice us earlier. The last visit was a complete disappointment and I don't think I can trust them anymore.
Sylvia Jennings
26 May 2016
Tinker has stayed here in the cattery a couple of times and was well looked after..Both times he came home very happy...One time they were able to find space for him over a busy long weekend when I ha...
Tinker has stayed here in the cattery a couple of times and was well looked after..Both times he came home very happy...One time they were able to find space for him over a busy long weekend when I had an emergency. Staff are all very professional, well trained , polite and friendly. The Vet also gave me advise on his health which was much appreciated at no extra cost...They all seem to be dedicated and passionate about their work. Reasonable prices..lovely clean facilities..Very happy here...
Melinda Jones
29 Feb 2016
Very disappointing. a complete misdiagnosis, causing much stress, and much cost. Greenlane Vet's diagnosis of our dog after completing xrays was dire, water on the lungs and an enlarged heart, causi...
Very disappointing. a complete misdiagnosis, causing much stress, and much cost. Greenlane Vet's diagnosis of our dog after completing xrays was dire, water on the lungs and an enlarged heart, causing us to get a second opinion at Carrington Veterinary Specialist Group. Carrington's diagnosis after their xrays were conducted was - we had a healthy little dog - no enlarged heart or water on the lungs. How Greenlane Vets could get it so wrong is beyond me.
Melissa Sandilands
12 Feb 2016
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