Was a bit disappointed when a friend had a wee kitten turn up on her door step very close to you. I rang for advice and the receptionist was really useless and told me to ring the spca. I would of loved the kitten to come in and been scaned for a microchip at least. I was thinking of swapping my vet and moving to you now I'm not sure Read Less

I took my pet in and explained what was wrong and what was wanted done. They tested him for everything under the sun (I had not asked for any of it) and didn't do what was asked for. They charged over $300 and want another $700 to do what was originally requested. Now my pet is terrified, his condition is exactly the same and I'm out almost $400. These con artists have lost the business of this yelp reviewer and hopefully anyone who reads this. Read Less

We just moved into the area. One of our cats had developed a skin complaint and another was due for a check-up. We decided to try Vetcare as we had seen Dr Alex on TV and had heard good things about the clinic... They were great! The cats are fine and we joined up to their loyalty program and have already received our first reward. Thanks Vetcare () Read Less

We have been to Vetcare twice now and this time Tigerlilly had surgery on her teeth whilst her brother went into the cattery. Tiger is not the easiest cat to befriend but eventually she was "won over" and ate her food and medicines - when we picked them up they had a cute little goodie bag and her name on the side of the bag. We love you staff at Vetcare Grey Lynn Tiger Lilly and Rupert RichmondRead Less

Terrible Service I am so disappionted with the service i recieved on Friday for Lola Lola had bite marks which we really needed to be checked out .. Lola has been going to VETCARE GREYLYNN for a while and she has had good care from Jody who is very good with Lola and very professional and confident..and the nurses she's meet before have been great also confident and caring when dealing with Lola. Lola has had many painful treatments done to her ..skin scrappings stitches removed from her dew claw removal op and has also been spey there all without issue. On friday I did notice new staff members we had not meet before. In examination room Anu the vet was stand offish and wasnt coming close to Lola even when i was getting her to sit ..I felt like Anu wasnt at all confident during the consultation not even getting close enough to check her wounds I have and so has my partner expericenced Anu's stand offish behaivour before when she has seen Lola .. Consulting Lola from a length away .. When i got home i told Lola's dad about what had happened and he said ring and complain which i did I spoke to Natalie on the phone i told her about my concerns during the consultation .. I asked where Jody was as she had always been so confident with Lola Natalie said she was only in a few days a week and could make me an appointment with Jody for next week ! ...after the long weekend when Lola has injuires so i didnt think that was such a great option ! As i had already paid for a consult . I had been advised to ask for the notes Anu had written during her consultaion so i rang back more annouyed and Natatlie answered again I asked Natalie if i could send the notes or if she could read them out to me .. she said no as she was busy ..I was so annouyed about some of the things Natatlie was saying and making it worse! I recieved the notes and to my Suprise it said i refused to MUZZLE Lola !!! WHAT !! no such thing had been said during the whole consultation Muzzle I'm sure i would remembered her saying muzzle as Lola has never been asked ever to wear one during any of her treatments and has many different nurses dealing with her. If Anu is uncomfortable with certain dog types maybe she should not consult them and waste out time and money !! i am so upset by this situation and still upset today ! I have never been treated so badly !! What has happened Vet care Grey Lynn ?!?! Where have all the friendly and professional staff gone who love and care for Lola ?!?! $150 for a bad consultation and false accusations !!! I am seriously considereing changing vets ..which is a shame as many of the other staff members have been so great to us and Lola ..Read Less

TERRIBLE SERVICE ! I am so dispappointed with the service I have received on Friday Lola had bite marks from a dog which really needed to be check out .. Lola has been going to VET CARE GREY LYNN for a while and have had good care from Jody who is very professional and confident ..and the nurses she's meet before have been great and confident and caring dealing with Lola . Lola has had many painful treatments skin scrapings and stitches removed from her dew claw operation and also has been Spey there ..all without issue . I did notice a few new staff members I hadn't meet before when I arrived there on Friday .. In the examination room Anu the vet wasn't coming towards Lola and stood back ..I felt like she wasnt at all confident during the consultation Not being able to get up close and examine Lolas wounds . I have experienced this one other time and Lolas dad has also said Anu has acted the same way when he brought Lola in at another appointment in the past . When I got home I told Lolas dad about my experience and he said to complain which I did I spoke to Natalie on the phone and told her my concerns and I had told her I thought Anu didn't do a proper consultation on Lola and wondered if it was because she was a staffy X sharpei .. Then Natalie went on to tell me about her pitbull and how she disagreed with me .. I was annoyed to say the least as what does her pitbull have to do with what happened in my appointment .. I asked where Jody was as she had always been great with Lola she told me she was only there a few days a week and she could make me another appointment with Jody ! And come back after a long weekend when Lola has injuries that need assessing now . I didn't think another appointment was going to help so the conversation ended .. I had time to think about what had happened And had been advised to ask for the notes to see what Anu had written as she didn't even go near Lola so I thought what could she have written .. I rung back again and I was pissed off Natalie answered the phone again I asked Natalie if I could get the notes sent to me ..and I gave her an earful as I thought she was unprofessional in the previous conversation! And asked if she could read out notes she said no she was busy .. I received the notes to my surprise it said I refused to MUZZLE Lola !!! No such thing had even been said during the whole consultation (if you can call standing 1 meter away a consultation !! ) MUZZLE !! Im sure I would have remembered the word muzzle as Lola has never been asked to ever to wear a muzzle in any of her appointments ..and has never needed too with many different staff nurses vet etc . If Anu is not comfortable with certain dogs maybe she shouldn't consult them and waste our time and money . Even today I'm so upset this whole experience has upset me a lot .. I've never ever been treated so badly !!! What has happened to Vetcare Grey Lynn !! where are the helpful nurses and staff who love Lola and been so professional and friendly !! $150 !! For a BAD consultation and false accusations !! I am seriously considering changing vets ..which is a shame as many of the other staff have been so great to us and Lola .. Read Less

My experience at VetCare Grey Lynn has been very dependant on the vet who is in attendance. I have had a very pleasant experience Anu, who is absolutely wonderful with dogs, she treats them like her own. On other occasions I have had not so pleasant encounters with another vet, and that has put me off coming back. I felt that she was dismissive and rough with my dog, my dog yelped as she took her temperature, which has only happened during the times she went to see that particular vet. Read Less

Very caring staff who seem to remember me even though I don't visit that often. They take a very sensible approach to their treatment. The cattery is very well appointed and handy to have such a facility in the area. Just a shame that it's not open longer hours. I enjoy seeing the resident cat, Vegas, when I visit. Read Less

I love this vet practice. I remember Alex saying to me many years ago that he would sometimes forget what an owner looked like but would never forget the pet. I thought, 'Wow, that's what I want in a vet; a place where my animal/s is remembered and treated like 'an individual'. It's less about me and more about my pets.' I have been going to Vetcare Grey Lynn from day one, I have a dog and two cats and I have found the service to be professional at all times. I have been treated with respect and deep empathy and my pets, particularly my old dog, have been kept in good health. I can ask all sorts of questions, some stupid ones, and I am given the information I need to feel comfortable. Telephone support is great, the nurses are both helpful and knowledgeable and will slot in an urgent appointment if it is necessary. They are not perfect: there is a bit of variation in the quality of 'bedside manner' depending on which vet is on duty. However, care of my animals have never been compromised by this. There is only one thing I would change: the nurses need to be trained to remember the owner's name. I don't know how many times I have to say or spell my name and I visit the clinic at least once a month to pick up food. Happily, they always remember my pets on their regular visits. Also I think it's wonderful that Vetcare Grey Lynn work in the Pacific Islands. This makes me think they really care about the welfare of animals and not just about running a successful business. Read Less

I have yet to have my cat, Cleo, treated but as I travel a lot for work, she stays in the cattery regularly. The staff always seem genuinely delighted to see her and I always come away with the impression they give her lots of love and attention. That certainly helps me feel better about the situation. Read Less