6 month old puppy having a severe reaction to a bee sting but on the phone I was told they were busy so we would be seen when they could. Her symptoms were her going into anaphylactic shock which I explained on the phone. Rang another vet clinic I had never been to before and they took puppy in straight away and straight in to the vet for injections to help save her. While I did like one of the vets I wont be back to Straven road vets. most receptionists in vet clinics now a days are trained veterinary nurses. So in an emergency like this I would of expected more. Read Less