14 Reviews

CareVets Napier

Napier, Hawke's Bay
General Info
Here at Carevets, we have a passion for helping people care for their pets. Each branch of the Carevets group is either a Veterinary Clinic or has a Veterinary Clinic onsite owned by the directors of the company, making us unique in New Zealand. Our staff are qualified as pet carers, Veterinary Nurses, groomers and of course, Veterinarians, so you and your pets are in the best of hands when you visit.
We are constantly growing and expanding our stores and clinics, ensuring that we bring you the best products and services at very competitive prices.
Our Mission is to “satisfy and delight our customers each and every time.” With this in mind, no request from our customers is too great for our talented team. If we don’t have a particular product that you are looking for, just ask us and we will do our best to get it for you. Read more about our Mission, Vision and Philosophy here.
The Carevets group has been operating in New Zealand since 2008, under the direction of Drs Keith Houston, Alistair Kirkby and Mr Nick Cooper.
From the time the Carevets group began, we have wanted to do our part in giving back to the community. As a result of this, we have set up the Carevets Foundation, a not for profit Charitable Trust to ensure that pets are cared for no matter what.
Reviews
Kay Power
20 Mar 2019
REPORT
Really really upset. Had my two Westhighland Terriers groomed yesterday. Last groom was great. Not told there was now a new groomer. When I made the appointment they knew exactly how long it was since... Read More
Really really upset. Had my two Westhighland Terriers groomed yesterday. Last groom was great. Not told there was now a new groomer. When I made the appointment they knew exactly how long it was since the boys last groom. Had to wait three weeks for an appointment. No mention there could be extra charges. Charged me for a medium sized dog instead of small, cut one dogs ear bad enough to need to be checked by a vet, totally shaved off the false skirt on one dog and left a long patchy uneven skirt on the other, shaved the middle of their faces and left one with a big fluffy chest. I am gutted! I do admit the boys were overdue a groom and were knotty but the groomer rang me and apologised for the cut ear. No mention about anything else. I said I would come straight away to pick up. She left before I arrived. The groom had to be paid for before they would bring the dogs out. I can see why now. The Manager agreed it was a shit groom but wants me to take them back so they can be tidied up. This is clearly not a well trained and experienced groomer so why would I go back for her have a second hack. This was my regular place of grooming, our vet and supplier of all my dogs dietary needs. i.e. I spend a lot of money there. The manager, vet and assistants stood there while I cancelled my next appointment. No offer of compensation for a very poor groom or refund of the extra I paid because they are small dogs not medium sized. Do I feel like a valued customer. No. Read Less
laura farley
23 Jun 2018
REPORT
Lovely vets, helpful caring staff, will definitely recommend. Even got a call a few days later to see how my cat was.
Chloe Watkins
23 Jun 2018
REPORT
Fantastic vet that care and always do follow up calls
sapphyre wairepo
26 Apr 2018
REPORT
Horrid place with horrendous fees. Zero compassion and very judgemental. Hold your pets hostage telling you they must stay for longer than needed when they just simply have a furball! Sucked out all m... Read More
Horrid place with horrendous fees. Zero compassion and very judgemental. Hold your pets hostage telling you they must stay for longer than needed when they just simply have a furball! Sucked out all my savings when my cat was fine all along. I now take all my pets elsewhere and refuse to go back. Humiliated my friends in front of customers who have now also changed vets. The animals are better behaved than the staff. Read Less
Jo Nyboer
26 Apr 2018
REPORT
We were very happy with these vets until I had dealings with the vet nurse Carol. She is nasty and very opinionated and needs to learn some customer service skills and to think before she speaks. I ... Read More
We were very happy with these vets until I had dealings with the vet nurse Carol. She is nasty and very opinionated and needs to learn some customer service skills and to think before she speaks. I made a formal complaint to the office manager only to be told that Carol was having a bad day, and it wasnt taken any further. Not even an apology. Unfortunately I couldnt care less if Carol was having a bad day, she needs to be professional and keep her opinions to herself. I was trying to make a stressful decision about my dog and didnt need Carol making me feel even worse. Read Less
Robyn Peters
1 Feb 2018
REPORT
great vets. they really care about your pet. friendly staff and clean place
Paris Kendrick
9 Jan 2018
REPORT
Very friendly and knowledgeable staff wide range of products.
Nic Hudson
5 Sep 2017
REPORT
Soooooooo friendly, ladies talk all cutesy to your pet, thanks kinda cute itself. Very helpful for whatever you need, great advice. I use them for my pets.
Monique Dodd
15 May 2017
REPORT
Vets are lovely caring, and it's not too expensive for vet services
Flynn 061
20 Dec 2016
REPORT
You guys are the best you have nice staff
Brendan Walls
27 Oct 2016
REPORT
Great vets, amazing staff that are full of knowledge and love for animals. I was given very helpful tips from staff for my puppy. Prices are cheaper than other places too.
Robert Sterling
22 Apr 2016
REPORT
Great vets, never had any issues and the staff are friendly and helpful... Obviously the dog hates going!
Michael Clare
15 Feb 2016
REPORT
Very good firm. Happy as.
Glynn O'Rourke
29 May 2014
REPORT
I would like to sincerely thank Gabe and the team at Care Vets in Napier for the treatment that my dog and I received recently. My dog (Mase) was suffering through arthritis and then Gabe found bone c... Read More
I would like to sincerely thank Gabe and the team at Care Vets in Napier for the treatment that my dog and I received recently. My dog (Mase) was suffering through arthritis and then Gabe found bone cancer which meant he had to be put to sleep. Although the big fella was going to be sadly missed, we said goodbye to our boy on 21 March 2014. From my first dealings with Care Vets to the last, Gabe and the rest of the team were empathetic, understanding and always professional. I am still gutted to have lost Mase but am so happy that he was cared for by the great crew at Care Vets in Napier. Where they really do... care I mean.Read Less
Photo Gallery
  • Business's Photo
  • Business's Photo
  • Business's Photo
Book an Appointment
Online booking unavailable
Please call
06-842 2033
120 Taradale Road
Napier Hawke's Bay 4110
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Saturday
Sat
09:00AM-16:00PM
Sunday
Sun
09:00AM-16:00PM
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know

CareVets Napier

Napier, Hawke's Bay
(14)
120 Taradale Road
Napier Hawke's Bay 4110
Here at Carevets, we have a passion for helping people care for their pets. Each branch of the Carevets group is either a Veterinary Clinic or has a Veterinary Clinic onsite owned by the directors of the company, making us unique in New Zealand. Our staff are qualified as pet carers, Veterinary Nurses, groomers and of course, Veterinarians, so you and your pets are in the best of hands when you visit.
We are constantly growing and expanding our stores and clinics, ensuring that we bring you the best products and services at very competitive prices.
Our Mission is to “satisfy and delight our customers each and every time.” With this in mind, no request from our customers is too great for our talented team. If we don’t have a particular product that you are looking for, just ask us and we will do our best to get it for you. Read more about our Mission, Vision and Philosophy here.
The Carevets group has been operating in New Zealand since 2008, under the direction of Drs Keith Houston, Alistair Kirkby and Mr Nick Cooper.
From the time the Carevets group began, we have wanted to do our part in giving back to the community. As a result of this, we have set up the Carevets Foundation, a not for profit Charitable Trust to ensure that pets are cared for no matter what.
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
09:00AM-16:00PM
Sunday
09:00AM-16:00PM
Kay Power
20 Mar 2019
REPORT
Really really upset. Had my two Westhighland Terriers groomed yesterday. Last groom was great. Not told there was now a new groomer. When I made the appointment they knew exactly how long it was since... Read More
Really really upset. Had my two Westhighland Terriers groomed yesterday. Last groom was great. Not told there was now a new groomer. When I made the appointment they knew exactly how long it was since the boys last groom. Had to wait three weeks for an appointment. No mention there could be extra charges. Charged me for a medium sized dog instead of small, cut one dogs ear bad enough to need to be checked by a vet, totally shaved off the false skirt on one dog and left a long patchy uneven skirt on the other, shaved the middle of their faces and left one with a big fluffy chest. I am gutted! I do admit the boys were overdue a groom and were knotty but the groomer rang me and apologised for the cut ear. No mention about anything else. I said I would come straight away to pick up. She left before I arrived. The groom had to be paid for before they would bring the dogs out. I can see why now. The Manager agreed it was a shit groom but wants me to take them back so they can be tidied up. This is clearly not a well trained and experienced groomer so why would I go back for her have a second hack. This was my regular place of grooming, our vet and supplier of all my dogs dietary needs. i.e. I spend a lot of money there. The manager, vet and assistants stood there while I cancelled my next appointment. No offer of compensation for a very poor groom or refund of the extra I paid because they are small dogs not medium sized. Do I feel like a valued customer. No. Read Less
laura farley
23 Jun 2018
REPORT
Lovely vets, helpful caring staff, will definitely recommend. Even got a call a few days later to see how my cat was.
Chloe Watkins
23 Jun 2018
REPORT
Fantastic vet that care and always do follow up calls
sapphyre wairepo
26 Apr 2018
REPORT
Horrid place with horrendous fees. Zero compassion and very judgemental. Hold your pets hostage telling you they must stay for longer than needed when they just simply have a furball! Sucked out all m... Read More
Horrid place with horrendous fees. Zero compassion and very judgemental. Hold your pets hostage telling you they must stay for longer than needed when they just simply have a furball! Sucked out all my savings when my cat was fine all along. I now take all my pets elsewhere and refuse to go back. Humiliated my friends in front of customers who have now also changed vets. The animals are better behaved than the staff. Read Less
Jo Nyboer
26 Apr 2018
REPORT
We were very happy with these vets until I had dealings with the vet nurse Carol. She is nasty and very opinionated and needs to learn some customer service skills and to think before she speaks. I ... Read More
We were very happy with these vets until I had dealings with the vet nurse Carol. She is nasty and very opinionated and needs to learn some customer service skills and to think before she speaks. I made a formal complaint to the office manager only to be told that Carol was having a bad day, and it wasnt taken any further. Not even an apology. Unfortunately I couldnt care less if Carol was having a bad day, she needs to be professional and keep her opinions to herself. I was trying to make a stressful decision about my dog and didnt need Carol making me feel even worse. Read Less
Robyn Peters
1 Feb 2018
REPORT
great vets. they really care about your pet. friendly staff and clean place
Paris Kendrick
9 Jan 2018
REPORT
Very friendly and knowledgeable staff wide range of products.
Nic Hudson
5 Sep 2017
REPORT
Soooooooo friendly, ladies talk all cutesy to your pet, thanks kinda cute itself. Very helpful for whatever you need, great advice. I use them for my pets.
Monique Dodd
15 May 2017
REPORT
Vets are lovely caring, and it's not too expensive for vet services
Flynn 061
20 Dec 2016
REPORT
You guys are the best you have nice staff
Brendan Walls
27 Oct 2016
REPORT
Great vets, amazing staff that are full of knowledge and love for animals. I was given very helpful tips from staff for my puppy. Prices are cheaper than other places too.
Robert Sterling
22 Apr 2016
REPORT
Great vets, never had any issues and the staff are friendly and helpful... Obviously the dog hates going!
Michael Clare
15 Feb 2016
REPORT
Very good firm. Happy as.
Glynn O'Rourke
29 May 2014
REPORT
I would like to sincerely thank Gabe and the team at Care Vets in Napier for the treatment that my dog and I received recently. My dog (Mase) was suffering through arthritis and then Gabe found bone c... Read More
I would like to sincerely thank Gabe and the team at Care Vets in Napier for the treatment that my dog and I received recently. My dog (Mase) was suffering through arthritis and then Gabe found bone cancer which meant he had to be put to sleep. Although the big fella was going to be sadly missed, we said goodbye to our boy on 21 March 2014. From my first dealings with Care Vets to the last, Gabe and the rest of the team were empathetic, understanding and always professional. I am still gutted to have lost Mase but am so happy that he was cared for by the great crew at Care Vets in Napier. Where they really do... care I mean.Read Less
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know