Really really upset. Had my two Westhighland Terriers groomed yesterday. Last groom was great. Not told there was now a new groomer. When I made the appointment they knew exactly how long it was since the boys last groom. Had to wait three weeks for an appointment. No mention there could be extra charges. Charged me for a medium sized dog instead of small, cut one dogs ear bad enough to need to be checked by a vet, totally shaved off the false skirt on one dog and left a long patchy uneven skirt on the other, shaved the middle of their faces and left one with a big fluffy chest. I am gutted! I do admit the boys were overdue a groom and were knotty but the groomer rang me and apologised for the cut ear. No mention about anything else. I said I would come straight away to pick up. She left before I arrived. The groom had to be paid for before they would bring the dogs out. I can see why now. The Manager agreed it was a shit groom but wants me to take them back so they can be tidied up. This is clearly not a well trained and experienced groomer so why would I go back for her have a second hack. This was my regular place of grooming, our vet and supplier of all my dogs dietary needs. i.e. I spend a lot of money there. The manager, vet and assistants stood there while I cancelled my next appointment. No offer of compensation for a very poor groom or refund of the extra I paid because they are small dogs not medium sized. Do I feel like a valued customer. No. Read Less