Helensburgh Veterinary Clinic
Wakari, Otago
Reviews
Michelle Alexander
12 Oct 2022
REPORT
Visited today (13 Oct 22) with my dog Teddy. Had fantastic and very caring service. Couldn't have been better. Thank you. xx
Denise Andersen-PARATA
30 Sep 2022
REPORT
In my 60 odd years of paying and consulting Vets no problems credit granted etc. I consulted this company. The phone was answered by a woman with a very aggressive stance. she was a vet. My rescue cat...
In my 60 odd years of paying and consulting Vets no problems credit granted etc. I consulted this company. The phone was answered by a woman with a very aggressive stance. she was a vet. My rescue cat who is very abxious due to his former streetlife abandoned in the Otago Uni area was adopted by me from Animal rescue. He was older and had been in loving foster care for some time. Helensborough desexed and Vaxxed him paid by animal Rescue prior to the adoption. So as I live near I chose to consult the, The vet handled him aggressively and he spent 4 nights and 5 days in the hospital there. I took him there in an AIR NZ approved NEW cage as my previous cat was a frequent flyer. The quote I was given for fees doubled on discharge then they wanted to charge me $20 for a script for kai. No go I can purchase the special kai cheaper than there. When I complained about the cage locks missing and handed back to me tied up with gauze bandage The aggro female vet got rough and told me we couldnt come back.Funny that I will when I have time complain to the appropriate authoritys Human rights,race relations conciliator tc as I feel it was racist discrimination The care wasnt that good compared to other vet experiences My advice shop around the Vets elsewhere in Otepoti Dunedin are WAY more user friendly and caring. than this old vet ever will be Plus they employ a Vet nurse at Night this vet only has cameras not good for a seriously ill Cat or dog or any other sentient being.
Robyn Elliman [Mrs.]
1 Feb 2022
REPORT
We have found over several visits that our little dog is always treated with the professional and kindly care that we expect.It's important and fair to explain to the the vets and reception staff when...
We have found over several visits that our little dog is always treated with the professional and kindly care that we expect.It's important and fair to explain to the the vets and reception staff when phoning for an appointment,exactly what your pet is experiencing and as much information as possible so the appropriate booking for an examination and can be made,and always expect to be able to pay the account or request prior to the visit if a flexible payment plan can be arranged if finance is a problem.As our darling pets can't explain themselves what's troubling them,it's up to us the owners to monitor and provide as much information as possible,and to be patient over the treatment period.
Lily
27 May 2020
REPORT
Usually I have great experiences with Helensburgh Vets but that was not the case for today's visit. I usually have Lucy and she is just amazing but unfortunately I was booked with someone else who did...
Usually I have great experiences with Helensburgh Vets but that was not the case for today's visit. I usually have Lucy and she is just amazing but unfortunately I was booked with someone else who did not offer the same friendly and kind service. On arrival, the lady who my appointment was for was very cold and a bit rude I felt quite uncomfortable. I had two cats booked in but she questioned why I had brought two and said "I don't think I have time for this" which put me in a really awkward situation. Once the appointment was done it ended up being a very expensive one! Due to COVID-19 financial stress, I was not in the right financial state to pay it full out. So as I had done only 2 weeks ago for another pet I asked to please pay online the following Tuesday. She then rudely told me this was not possible as she had told me the price at the start of the appointment so I must pay in full. This was true but I was unaware I was expected to pay a bill like $400 straight up. She made me feel extremely uncomfortable so I had no choice but to use all the money I had left for this week and pay up. Due to her bad service and no understanding whatsoever for those affected financially at the moment I am financially struggling for this week. Will never book again unless Lucy is the vet I am booked with.
Victoria Bouton
14 Jul 2018
REPORT
Successfully made my one-eyed dog vomit up chocolate. Would recommend
Caro Walker
27 Jun 2018
REPORT
Lucy and Angela (? hope i got the names right - was a bit distracted) were absolutely amazingly sensitive, respectful, gentle and caring when they came to my home to assist my elderly cat Hermione to ...
Lucy and Angela (? hope i got the names right - was a bit distracted) were absolutely amazingly sensitive, respectful, gentle and caring when they came to my home to assist my elderly cat Hermione to her 'forever slumber'. Thank you so much for the professional and caring approach. Also shout out to Sue at the office who rang and gave me a heads up that they were on there way. a really difficult time made so much easier - thank you
Merrilyn Telford
5 Jun 2018
REPORT
Nicola at the Helensburgh Vet saw my wee cairn terrier Millie last night at around 9pm with snow falling heavily. I would just like to say a big thankyou to you Nicola and say that the service and y...
Nicola at the Helensburgh Vet saw my wee cairn terrier Millie last night at around 9pm with snow falling heavily. I would just like to say a big thankyou to you Nicola and say that the service and your treatment of Millie was absolutely wonderful and caring.
myone raynbird
28 May 2018
REPORT
The only vet clinic that I will take my animals too. Proffesional, caring and considerate. Have alot of respect for the staff at this clinic as they have the best intentions for the animals and after...
The only vet clinic that I will take my animals too. Proffesional, caring and considerate. Have alot of respect for the staff at this clinic as they have the best intentions for the animals and after care is wonderful.
Andrea Irvine
9 Mar 2018
REPORT
Awesome vets and really reasonably priced
Dave G
5 Mar 2018
REPORT
Great service. Friendly and caring team.
Clifford Nelson
15 Jan 2018
REPORT
Very nice people there and good with your pets
Dave Wallis
8 Jan 2018
REPORT
Excellent service and care taken with all of our pets
Debbie George
29 Nov 2017
REPORT
I recently had the most heart-wrenching experience of taking my adult son with his dying wee dog to see Nicky the vet in the middle of the night. Wee Addi had passed away on the way so it was a very e...
I recently had the most heart-wrenching experience of taking my adult son with his dying wee dog to see Nicky the vet in the middle of the night. Wee Addi had passed away on the way so it was a very emotional arrival to this emergency vet. I cannot thank Nicky enough for her patience, compassion and understanding during such an immensely emotionally charged time. Nicky also treated Addi with utmost dignity and respect for which we will always be grateful. You are a star Nicky - keep up the fantastic work. Thank you so very much from Debbie George - a most grateful mother
Juby R
10 Jul 2017
REPORT
I cannot speak highly enough of all the staff at the Helensburgh Veterinary Clinic.
We have had our dogs under their care for around 20 years. Their expertise, care and compassion has been outstanding...
I cannot speak highly enough of all the staff at the Helensburgh Veterinary Clinic.
We have had our dogs under their care for around 20 years. Their expertise, care and compassion has been outstanding.
The amazing doctors and nurses go beyond the call of duty, helping us through difficult decisions and through times of loss.
We owe an immense debt of gratitude to them.
Jubilee and Chris
Hugh Mobbs
12 Apr 2017
REPORT
Susan Garbutt
7 Mar 2017
REPORT
Best vets in dunedin
Jessica Roberts
8 Jan 2017
REPORT
Ruth Peszynski
28 Nov 2016
REPORT
Book an Appointment
Online booking unavailable
Please call
03-467 2346
218 Balmacewen Road
Wakari Otago 9010
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Helensburgh Veterinary Clinic
Wakari, Otago
218 Balmacewen Road
Wakari Otago 9010
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Michelle Alexander
12 Oct 2022
Visited today (13 Oct 22) with my dog Teddy. Had fantastic and very caring service. Couldn't have been better. Thank you. xx
Denise Andersen-PARATA
30 Sep 2022
In my 60 odd years of paying and consulting Vets no problems credit granted etc. I consulted this company. The phone was answered by a woman with a very aggressive stance. she was a vet. My rescue cat...
In my 60 odd years of paying and consulting Vets no problems credit granted etc. I consulted this company. The phone was answered by a woman with a very aggressive stance. she was a vet. My rescue cat who is very abxious due to his former streetlife abandoned in the Otago Uni area was adopted by me from Animal rescue. He was older and had been in loving foster care for some time. Helensborough desexed and Vaxxed him paid by animal Rescue prior to the adoption. So as I live near I chose to consult the, The vet handled him aggressively and he spent 4 nights and 5 days in the hospital there. I took him there in an AIR NZ approved NEW cage as my previous cat was a frequent flyer. The quote I was given for fees doubled on discharge then they wanted to charge me $20 for a script for kai. No go I can purchase the special kai cheaper than there. When I complained about the cage locks missing and handed back to me tied up with gauze bandage The aggro female vet got rough and told me we couldnt come back.Funny that I will when I have time complain to the appropriate authoritys Human rights,race relations conciliator tc as I feel it was racist discrimination The care wasnt that good compared to other vet experiences My advice shop around the Vets elsewhere in Otepoti Dunedin are WAY more user friendly and caring. than this old vet ever will be Plus they employ a Vet nurse at Night this vet only has cameras not good for a seriously ill Cat or dog or any other sentient being.
Robyn Elliman [Mrs.]
1 Feb 2022
We have found over several visits that our little dog is always treated with the professional and kindly care that we expect.It's important and fair to explain to the the vets and reception staff when...
We have found over several visits that our little dog is always treated with the professional and kindly care that we expect.It's important and fair to explain to the the vets and reception staff when phoning for an appointment,exactly what your pet is experiencing and as much information as possible so the appropriate booking for an examination and can be made,and always expect to be able to pay the account or request prior to the visit if a flexible payment plan can be arranged if finance is a problem.As our darling pets can't explain themselves what's troubling them,it's up to us the owners to monitor and provide as much information as possible,and to be patient over the treatment period.
Lily
27 May 2020
Usually I have great experiences with Helensburgh Vets but that was not the case for today's visit. I usually have Lucy and she is just amazing but unfortunately I was booked with someone else who did...
Usually I have great experiences with Helensburgh Vets but that was not the case for today's visit. I usually have Lucy and she is just amazing but unfortunately I was booked with someone else who did not offer the same friendly and kind service. On arrival, the lady who my appointment was for was very cold and a bit rude I felt quite uncomfortable. I had two cats booked in but she questioned why I had brought two and said "I don't think I have time for this" which put me in a really awkward situation. Once the appointment was done it ended up being a very expensive one! Due to COVID-19 financial stress, I was not in the right financial state to pay it full out. So as I had done only 2 weeks ago for another pet I asked to please pay online the following Tuesday. She then rudely told me this was not possible as she had told me the price at the start of the appointment so I must pay in full. This was true but I was unaware I was expected to pay a bill like $400 straight up. She made me feel extremely uncomfortable so I had no choice but to use all the money I had left for this week and pay up. Due to her bad service and no understanding whatsoever for those affected financially at the moment I am financially struggling for this week. Will never book again unless Lucy is the vet I am booked with.
Victoria Bouton
14 Jul 2018
Successfully made my one-eyed dog vomit up chocolate. Would recommend
Caro Walker
27 Jun 2018
Lucy and Angela (? hope i got the names right - was a bit distracted) were absolutely amazingly sensitive, respectful, gentle and caring when they came to my home to assist my elderly cat Hermione to ...
Lucy and Angela (? hope i got the names right - was a bit distracted) were absolutely amazingly sensitive, respectful, gentle and caring when they came to my home to assist my elderly cat Hermione to her 'forever slumber'. Thank you so much for the professional and caring approach. Also shout out to Sue at the office who rang and gave me a heads up that they were on there way. a really difficult time made so much easier - thank you
Merrilyn Telford
5 Jun 2018
Nicola at the Helensburgh Vet saw my wee cairn terrier Millie last night at around 9pm with snow falling heavily. I would just like to say a big thankyou to you Nicola and say that the service and y...
Nicola at the Helensburgh Vet saw my wee cairn terrier Millie last night at around 9pm with snow falling heavily. I would just like to say a big thankyou to you Nicola and say that the service and your treatment of Millie was absolutely wonderful and caring.
myone raynbird
28 May 2018
The only vet clinic that I will take my animals too. Proffesional, caring and considerate. Have alot of respect for the staff at this clinic as they have the best intentions for the animals and after...
The only vet clinic that I will take my animals too. Proffesional, caring and considerate. Have alot of respect for the staff at this clinic as they have the best intentions for the animals and after care is wonderful.
Andrea Irvine
9 Mar 2018
Awesome vets and really reasonably priced
Dave G
5 Mar 2018
Great service. Friendly and caring team.
Clifford Nelson
15 Jan 2018
Very nice people there and good with your pets
Dave Wallis
8 Jan 2018
Excellent service and care taken with all of our pets
Debbie George
29 Nov 2017
I recently had the most heart-wrenching experience of taking my adult son with his dying wee dog to see Nicky the vet in the middle of the night. Wee Addi had passed away on the way so it was a very e...
I recently had the most heart-wrenching experience of taking my adult son with his dying wee dog to see Nicky the vet in the middle of the night. Wee Addi had passed away on the way so it was a very emotional arrival to this emergency vet. I cannot thank Nicky enough for her patience, compassion and understanding during such an immensely emotionally charged time. Nicky also treated Addi with utmost dignity and respect for which we will always be grateful. You are a star Nicky - keep up the fantastic work. Thank you so very much from Debbie George - a most grateful mother
Juby R
10 Jul 2017
I cannot speak highly enough of all the staff at the Helensburgh Veterinary Clinic.
We have had our dogs under their care for around 20 years. Their expertise, care and compassion has been outstanding...
I cannot speak highly enough of all the staff at the Helensburgh Veterinary Clinic.
We have had our dogs under their care for around 20 years. Their expertise, care and compassion has been outstanding.
The amazing doctors and nurses go beyond the call of duty, helping us through difficult decisions and through times of loss.
We owe an immense debt of gratitude to them.
Jubilee and Chris
Hugh Mobbs
12 Apr 2017
Susan Garbutt
7 Mar 2017
Best vets in dunedin
Jessica Roberts
8 Jan 2017
Ruth Peszynski
28 Nov 2016
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