Oh by the way Dr Killian send me a full account for Yoki for his services to the amount of almost +-R4900.00.
Ian
Ian Willemse
30 Aug 2023
REPORT
Unnecessary prolonged treatment and incorrect diagnosis of my pet Yoki by Dr Killian. I took my dog Yoki to Glenstantia Veterinarian Clinic because he was not well, he had stopped eating and had not h... Read More
Unnecessary prolonged treatment and incorrect diagnosis of my pet Yoki by Dr Killian. I took my dog Yoki to Glenstantia Veterinarian Clinic because he was not well, he had stopped eating and had not had bowel movement for a day or two. Yoki was immediately admitted and treated for his symptoms. He was put on a drip, given laxatives and treated for a possible obstruction in his stomach. I was assured when phoning and visiting Yoki that he was getting better. I decided early on day four to get a second opinion from another Vet in the area and was told that an ultrasonography should have been done on day two. I immediately phoned Glenstantia Veterinarian Services regarding this and was told that Dr Killian would phone me back. Dr Killian phoned me back a few hours later and said he had arranged for an urgent ultrasonography to be done that afternoon at three. At three I was told that Yoki needed an emergency operation to remove an obstruction which was attached to a short piece of rope. Yoki was immediately taken to Valley Farm Animal Clinic for the emergency operation. Valley Farm Animal Farm however confirmed that there was no obstruction or a piece of rope in Yoki's stomach as per Dr Killian's diagnosis. This meant that the operation was done unnecessarily with unnecessary costs and stress. I contacted Dr Killian regarding this and he has in writing confirmed that he is not willing to discuss this with me any further. I have send him proof of the additional costs but he has declined to respond to my email. My personal experience is that the moment Dr Killian had to face the consequences of his incorrect diagnosis he declined any further communication. I am now also submitting a complaint to the Veterinarian Board for investigation. Read Less
Stefan Dreyer van Rooyen
5 Feb 2020
REPORT
Excellent, professional, kind and friendly service at competitive prices. Good bilingual as well (Afrikaans ook). Very highly recommended!
Myriam Van der Wielen
27 Sep 2019
REPORT
I had the best service and the love for animals is obvious. I have been coming here for many many years and never have I had any reason to complain. I can only give compliments to everybody here. Very... Read More
I had the best service and the love for animals is obvious. I have been coming here for many many years and never have I had any reason to complain. I can only give compliments to everybody here. Very reasonably priced as well! Read Less
Monique Payne
9 Jul 2018
REPORT
Best place to take your fur babies
Elmien Diedericks
23 Apr 2018
REPORT
Dr Killian and his team always treat their patients with dedication, love and care... Always go the exstra mile
Hendrik Van l
11 Apr 2018
REPORT
Great Service. Well priced. Caring
Hendrik van Zyl
11 Apr 2018
REPORT
Great Service. Well priced. Caring
Thorgny Fjastad
9 Apr 2018
REPORT
Very helpful and caring. I would recommend them every time. You can see and feel that the people working there would care for any animal.
Kristen van de Venter
1 Apr 2018
REPORT
I only dealt with reception, but they were quite unhelpful and slow. The whole place was in chaos
Jacques Harrington
29 Mar 2018
REPORT
The staff and Docters here is awesome and they do amazing work by helping Great Dane Rescue SA to care for their rescues. Thanks Guys.
Jan
12 Mar 2018
REPORT
Poor service, unable to make an appointment. We are expected to sit and wait to be helped. We waited for more than two hours and eventually left. Cannot believe that we are asked to sit and wait like ... Read More
Poor service, unable to make an appointment. We are expected to sit and wait to be helped. We waited for more than two hours and eventually left. Cannot believe that we are asked to sit and wait like we have nothing else that we need to get to or do. Even if the Dr is good, it is not worth the time waisted on not knowing how long you will wait to be helped. Will not recommend this clinic. Read Less
Andre Kilian
6 Mar 2018
REPORT
Friendly service. A bit expensive
Rocco de Villiers
21 Feb 2018
REPORT
Can’t describe them better than the song by Tina Turner - Simply the best!!!
Professional, caring, go the extra mile - even my cat and dog get excited going there!
Ina Gilchrist
15 Apr 2017
REPORT
Awesome vet!! Very unfriendly rude receptionist!
Keith Rider
7 Apr 2017
REPORT
leoni marais
31 Dec 2016
REPORT
Lorà Lea
29 Dec 2016
REPORT
I have been with Glenstantia Veterinary Clinic for about 15 years or more. The reason I keep going there is I trust them; even though I live in Johannesburg. They are kind and caring, and when I was... Read More
I have been with Glenstantia Veterinary Clinic for about 15 years or more. The reason I keep going there is I trust them; even though I live in Johannesburg. They are kind and caring, and when I was in the room with Dr Ben (in the old days) or Dr Kilian now, I feel like my cats and I are the most important in that room at that moment. Considerate, respectful, kind, knowledgeable and totally committed. Not only fantastic Vets, but the staff, are supportive, and do what they need to to keep things going smoothly. Always with a lovely bright smile, welcoming, and commiserating when needs be. Read Less
Johannes Oosthuizen
14 Nov 2016
REPORT
Bonny Benade
12 Nov 2016
REPORT
We have taken our animals to Glenstantia and they are so kind and gentle. What one must realize is that until tests have been done there are a multitude of different things that could be wrong. Having... Read More
We have taken our animals to Glenstantia and they are so kind and gentle. What one must realize is that until tests have been done there are a multitude of different things that could be wrong. Having said that, if you think you know better why take them to the vet in the first place. That's because you don't know any better and have not been through the extensive training and constant CPD (continuous professional development) that they go through.
Also Google information - there is a lot to learn from the website.
Remember, help each other in love without judging each other.Read Less
Maritz Triegaardt
18 Aug 2016
REPORT
Apart from being charged more than R1800 for an inconclusive diagnosis after tests and x-rays, I was told our Jack Russell must stay over at this clinic for more than 4 nights to be locked up in a ver... Read More
Apart from being charged more than R1800 for an inconclusive diagnosis after tests and x-rays, I was told our Jack Russell must stay over at this clinic for more than 4 nights to be locked up in a very small 1x1m cage because they do not trust us to keep her still at home. They had this pre-conceived notion that she has a damaged shim in her spinal cord which was a complete fallacy confirm by arthritis medication from a different vet. When I complained (in writing) about the bill, he simply takes this nonchalant approach of there was nothing wrong with my service, you were the owner that removed the dog from my care before i could get to the bottom of the problem.... Be careful of this Vet......!!! Read Less
Oh by the way Dr Killian send me a full account for Yoki for his services to the amount of almost +-R4900.00.
Ian
Ian Willemse
30 Aug 2023
REPORT
☆☆☆☆☆
REPORT
Unnecessary prolonged treatment and incorrect diagnosis of my pet Yoki by Dr Killian. I took my dog Yoki to Glenstantia Veterinarian Clinic because he was not well, he had stopped eating and had not h... Read More
Unnecessary prolonged treatment and incorrect diagnosis of my pet Yoki by Dr Killian. I took my dog Yoki to Glenstantia Veterinarian Clinic because he was not well, he had stopped eating and had not had bowel movement for a day or two. Yoki was immediately admitted and treated for his symptoms. He was put on a drip, given laxatives and treated for a possible obstruction in his stomach. I was assured when phoning and visiting Yoki that he was getting better. I decided early on day four to get a second opinion from another Vet in the area and was told that an ultrasonography should have been done on day two. I immediately phoned Glenstantia Veterinarian Services regarding this and was told that Dr Killian would phone me back. Dr Killian phoned me back a few hours later and said he had arranged for an urgent ultrasonography to be done that afternoon at three. At three I was told that Yoki needed an emergency operation to remove an obstruction which was attached to a short piece of rope. Yoki was immediately taken to Valley Farm Animal Clinic for the emergency operation. Valley Farm Animal Farm however confirmed that there was no obstruction or a piece of rope in Yoki's stomach as per Dr Killian's diagnosis. This meant that the operation was done unnecessarily with unnecessary costs and stress. I contacted Dr Killian regarding this and he has in writing confirmed that he is not willing to discuss this with me any further. I have send him proof of the additional costs but he has declined to respond to my email. My personal experience is that the moment Dr Killian had to face the consequences of his incorrect diagnosis he declined any further communication. I am now also submitting a complaint to the Veterinarian Board for investigation. Read Less
Stefan Dreyer van Rooyen
5 Feb 2020
REPORT
☆☆☆☆☆
REPORT
Excellent, professional, kind and friendly service at competitive prices. Good bilingual as well (Afrikaans ook). Very highly recommended!
Myriam Van der Wielen
27 Sep 2019
REPORT
☆☆☆☆☆
REPORT
I had the best service and the love for animals is obvious. I have been coming here for many many years and never have I had any reason to complain. I can only give compliments to everybody here. Very... Read More
I had the best service and the love for animals is obvious. I have been coming here for many many years and never have I had any reason to complain. I can only give compliments to everybody here. Very reasonably priced as well! Read Less
Monique Payne
9 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Best place to take your fur babies
Elmien Diedericks
23 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Dr Killian and his team always treat their patients with dedication, love and care... Always go the exstra mile
Hendrik Van l
11 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Great Service. Well priced. Caring
Hendrik van Zyl
11 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Great Service. Well priced. Caring
Thorgny Fjastad
9 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Very helpful and caring. I would recommend them every time. You can see and feel that the people working there would care for any animal.
Kristen van de Venter
1 Apr 2018
REPORT
☆☆☆☆☆
REPORT
I only dealt with reception, but they were quite unhelpful and slow. The whole place was in chaos
Jacques Harrington
29 Mar 2018
REPORT
☆☆☆☆☆
REPORT
The staff and Docters here is awesome and they do amazing work by helping Great Dane Rescue SA to care for their rescues. Thanks Guys.
Jan
12 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Poor service, unable to make an appointment. We are expected to sit and wait to be helped. We waited for more than two hours and eventually left. Cannot believe that we are asked to sit and wait like ... Read More
Poor service, unable to make an appointment. We are expected to sit and wait to be helped. We waited for more than two hours and eventually left. Cannot believe that we are asked to sit and wait like we have nothing else that we need to get to or do. Even if the Dr is good, it is not worth the time waisted on not knowing how long you will wait to be helped. Will not recommend this clinic. Read Less
Andre Kilian
6 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Friendly service. A bit expensive
Rocco de Villiers
21 Feb 2018
REPORT
☆☆☆☆☆
REPORT
Can’t describe them better than the song by Tina Turner - Simply the best!!!
Professional, caring, go the extra mile - even my cat and dog get excited going there!
Ina Gilchrist
15 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Awesome vet!! Very unfriendly rude receptionist!
Keith Rider
7 Apr 2017
REPORT
☆☆☆☆☆
REPORT
leoni marais
31 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Lorà Lea
29 Dec 2016
REPORT
☆☆☆☆☆
REPORT
I have been with Glenstantia Veterinary Clinic for about 15 years or more. The reason I keep going there is I trust them; even though I live in Johannesburg. They are kind and caring, and when I was... Read More
I have been with Glenstantia Veterinary Clinic for about 15 years or more. The reason I keep going there is I trust them; even though I live in Johannesburg. They are kind and caring, and when I was in the room with Dr Ben (in the old days) or Dr Kilian now, I feel like my cats and I are the most important in that room at that moment. Considerate, respectful, kind, knowledgeable and totally committed. Not only fantastic Vets, but the staff, are supportive, and do what they need to to keep things going smoothly. Always with a lovely bright smile, welcoming, and commiserating when needs be. Read Less
Johannes Oosthuizen
14 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Bonny Benade
12 Nov 2016
REPORT
☆☆☆☆☆
REPORT
We have taken our animals to Glenstantia and they are so kind and gentle. What one must realize is that until tests have been done there are a multitude of different things that could be wrong. Having... Read More
We have taken our animals to Glenstantia and they are so kind and gentle. What one must realize is that until tests have been done there are a multitude of different things that could be wrong. Having said that, if you think you know better why take them to the vet in the first place. That's because you don't know any better and have not been through the extensive training and constant CPD (continuous professional development) that they go through.
Also Google information - there is a lot to learn from the website.
Remember, help each other in love without judging each other.Read Less
Maritz Triegaardt
18 Aug 2016
REPORT
☆☆☆☆☆
REPORT
Apart from being charged more than R1800 for an inconclusive diagnosis after tests and x-rays, I was told our Jack Russell must stay over at this clinic for more than 4 nights to be locked up in a ver... Read More
Apart from being charged more than R1800 for an inconclusive diagnosis after tests and x-rays, I was told our Jack Russell must stay over at this clinic for more than 4 nights to be locked up in a very small 1x1m cage because they do not trust us to keep her still at home. They had this pre-conceived notion that she has a damaged shim in her spinal cord which was a complete fallacy confirm by arthritis medication from a different vet. When I complained (in writing) about the bill, he simply takes this nonchalant approach of there was nothing wrong with my service, you were the owner that removed the dog from my care before i could get to the bottom of the problem.... Be careful of this Vet......!!! Read Less