Die Boord Veterinary Clinic
Stellenbosch, Western Cape
Reviews
Marike Hendriksz
6 Apr 2022
REPORT
Dear Dr Jackson and the staff at Die Boord vet Clinic.
We would like to thank you from the borrow of our hearts for the good and friendly service we received during the past 15 year. You have been mo...
Dear Dr Jackson and the staff at Die Boord vet Clinic.
We would like to thank you from the borrow of our hearts for the good and friendly service we received during the past 15 year. You have been most understanding and helpful during the tough times. You did not only show empathy towards our dogs but also toward us. Thank you warmly from Tienie & Marike Hendriksz and our Sushi and Dopi.
Marica Vermeulen
27 Sep 2021
REPORT
Very very dissapointed by the service I received from Dr. Frick this morning.
I took my two dogs there this morning, one of them being a husky and the other a golden triever puppy to get his final va...
Very very dissapointed by the service I received from Dr. Frick this morning.
I took my two dogs there this morning, one of them being a husky and the other a golden triever puppy to get his final vaccination. Never in my life have I experienced a situation where a vet is not excited to greet a pup or where they are rude to me and my animals for trying to say hi to them. If you are going to get upset everytime a puppy jumps up to you to say hi because they are excited to meet you, maby you should consider not practising as a vet.
You would think vets like dogs and understand them!!
As people know, or more specifically a vet, huskies are vocal dogs ( which make them even more adorable) and it seemed that she only got upset with my dog howling from excitement. WOW.
Dr. Frick was rude, impatient and unprofessional and I would NEVER take my dogs to see her again. If she is not even happy to see us or treat us properly, how is she going to treat my dogs for any check - up and / or treatment.
All the other Dr.s there especially Dr. Jackson has only been kind and professional, I suggest you rather take your pets to him for any check - up, seeing as he actaully like animals.
Very dissapointed. I expect you to take this up with Dr Frick, as this is no way to treat any client and / or animal!!
Linda
8 Dec 2020
REPORT
Bad experience. Unprofessional and no respect for non white customers dr and receptionist . We had an appt at 11-30. Our visit visit ever. We didn’t know the setup . Arrived on time . Receptionist did...
Bad experience. Unprofessional and no respect for non white customers dr and receptionist . We had an appt at 11-30. Our visit visit ever. We didn’t know the setup . Arrived on time . Receptionist did not acknowledge us, although we stood around not buying anything . We didn’t interfere as she was helping a customer. She helped a second customer , then I asked where is the dr. So the custom points at the door . So it’s ten to 12 and we have not been seen to. Another old customer arrives and she helps his first . Totally still ignoring us!!! Then I said excuse me we have an appt for 11-3o. Oh I’ll tell the dr now . She didn’t . She helped the new customer first because apparently we are a new patient and it will take long hence helping us last . Then the vet asks her where the 11-30 patient is cause it’s 11-50. After which I interrupted and stated my case. The vet ignored us . And walked to the customer and spoke to him. Eventually she called us in and I explained to her what has happened. After which she said she’s pushed for time! How can you speak to your patient like that when it’s your staff that’s a problem!! Is it a colour issue. Will never want to go back . Horrible staff and unprofessionalism.
Odette
30 Mar 2019
REPORT
Dr Jackson is a fantastic Doctor. Taking my cat to vet is always stressful. But going there is always stress free and the service is caring and loving. Cazzie loves Dr Jackson. I will never go anywher...
Dr Jackson is a fantastic Doctor. Taking my cat to vet is always stressful. But going there is always stress free and the service is caring and loving. Cazzie loves Dr Jackson. I will never go anywhere else. The receptionists are so friendly and knowledgeable. Thank you. Dr jys awesome!
Deon Fourie
3 Sep 2018
REPORT
I have taken 3 of 5 our cats there over a period of a year, a 4th one going there today, twice without appointments, & have only had excellent and friendly service. Only met Dr Jackson once and he was...
I have taken 3 of 5 our cats there over a period of a year, a 4th one going there today, twice without appointments, & have only had excellent and friendly service. Only met Dr Jackson once and he was great! The other 2 locums were also knowledgeable and friendly. One even stayed after hours, on a Sunday (!) to operate on my cat who had developed a large abcess in his stomach after a bite. The receptionist also stayed - she too has also been great and compassionate. I'm hugely surprised at previous negative reviews & can only assume that, either the smart people from this clinic reflected the attitude of the reviwers, or they learned from the reviews and vastly upped their game! Either way, they have earned our loyalty :)
Jessica Eichhoff
13 Jul 2018
REPORT
Super friendly receptionist and vet. He was really kind to my cat. Will definitely be back there for the next annual check up.
Leon Hector
30 Jun 2018
REPORT
Great staff!Amazing Doctor!They know exactly what your pet needs.
Gabriel Bruwer
19 Mar 2018
REPORT
Dr. Jackson is such a lovely and caring vet
Andreas Claassens
7 Feb 2018
REPORT
Been my GS's vet for 2 decades. Good job.
Conrad Coetzee
3 Jan 2018
REPORT
Such a pleasure to go to Dr Jackson. He loves our animals as much as we do. Handles them with care and goes to great lengths to assist in keeping them healthy and happy. Highly recommended!
Geoff Gray
14 May 2017
REPORT
Very accommodating and considerate.
The treatment and consultation experience was thoughtful, considerate, educational and very helpful.
I would highly recommend this practice to others.
Louise Swanepoel
8 Apr 2017
REPORT
Kind and helpful and generally clued up. I'm very happy we decided to bring our German shepherds here for all our vetinary needs, I feel like Dr. Jackson and both receptionists really care and make an...
Kind and helpful and generally clued up. I'm very happy we decided to bring our German shepherds here for all our vetinary needs, I feel like Dr. Jackson and both receptionists really care and make an effort to accommodate us and give us quality service.
Jared Rushton
18 Mar 2017
REPORT
Super rude! The vet was so patronising and made us feel like we were neglecting our dog. He was very judgemental about our feeding choices. Terrible experience!
Nina Joubert
21 Feb 2017
REPORT
Rude!! The worst customer experience ever. When I asked some questions they were answerd in a patronising manner and as if I am irritating. Also, they were supposed to phone me about a follow up (it w...
Rude!! The worst customer experience ever. When I asked some questions they were answerd in a patronising manner and as if I am irritating. Also, they were supposed to phone me about a follow up (it was put on the computer and everything) and they never did. Today they denied and made as if it has never happened. Never taking my pet here again!!
imche augustyn
9 Feb 2017
REPORT
Worst customer service ever. Can't even explain how rude Dr. Jackson is.
Never going back.
Jenny Norris
13 Nov 2016
REPORT
DR Jackson the Rudest Vet I have even met in my life Never take your pets there
Liza van Vuuren
18 Apr 2016
REPORT
Die Boord Veterinary Clinic has been a disappointment and I will not take my pet back there. The issues I have are probably not with the actual veterinarians but with one receptionist in particular wh...
Die Boord Veterinary Clinic has been a disappointment and I will not take my pet back there. The issues I have are probably not with the actual veterinarians but with one receptionist in particular who is rude, unhelpful and very unprofessional. The biggest issue that I have is that they implanted a microchip into my cat and this microchips number does not correspond with the number on the registration form which they gave me. This is causing a lot of issues now since I am getting ready to export my cat to the EU. After I have taken my cat to another clinic and saw how well they are organized and their genuine willingness to help, I will never go back to Die Boord Vet Clinic again.
Jean-Pierre Robak
9 Apr 2016
REPORT
Dr. Jackson and his team are compassionate to the needs of their pet owners and their pets and have been our families preferred practitioners for many years. One doctor (Claudien) had held the practic...
Dr. Jackson and his team are compassionate to the needs of their pet owners and their pets and have been our families preferred practitioners for many years. One doctor (Claudien) had held the practice open for us one evening to bring our little Pomeranian in when we had a death scare from him heart condition. She was so caring and supportive, she had even given us her personal number for after hours if we needed extra assistance or advice. Die Boord Veterinary Clinic is always our first choice.
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Book an Appointment
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Please call
021 887 3300
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
6a
12p
6p
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Die Boord Veterinary Clinic
Stellenbosch, Western Cape
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Marike Hendriksz
6 Apr 2022
Dear Dr Jackson and the staff at Die Boord vet Clinic.
We would like to thank you from the borrow of our hearts for the good and friendly service we received during the past 15 year. You have been mo...
Dear Dr Jackson and the staff at Die Boord vet Clinic.
We would like to thank you from the borrow of our hearts for the good and friendly service we received during the past 15 year. You have been most understanding and helpful during the tough times. You did not only show empathy towards our dogs but also toward us. Thank you warmly from Tienie & Marike Hendriksz and our Sushi and Dopi.
Marica Vermeulen
27 Sep 2021
Very very dissapointed by the service I received from Dr. Frick this morning.
I took my two dogs there this morning, one of them being a husky and the other a golden triever puppy to get his final va...
Very very dissapointed by the service I received from Dr. Frick this morning.
I took my two dogs there this morning, one of them being a husky and the other a golden triever puppy to get his final vaccination. Never in my life have I experienced a situation where a vet is not excited to greet a pup or where they are rude to me and my animals for trying to say hi to them. If you are going to get upset everytime a puppy jumps up to you to say hi because they are excited to meet you, maby you should consider not practising as a vet.
You would think vets like dogs and understand them!!
As people know, or more specifically a vet, huskies are vocal dogs ( which make them even more adorable) and it seemed that she only got upset with my dog howling from excitement. WOW.
Dr. Frick was rude, impatient and unprofessional and I would NEVER take my dogs to see her again. If she is not even happy to see us or treat us properly, how is she going to treat my dogs for any check - up and / or treatment.
All the other Dr.s there especially Dr. Jackson has only been kind and professional, I suggest you rather take your pets to him for any check - up, seeing as he actaully like animals.
Very dissapointed. I expect you to take this up with Dr Frick, as this is no way to treat any client and / or animal!!
Linda
8 Dec 2020
Bad experience. Unprofessional and no respect for non white customers dr and receptionist . We had an appt at 11-30. Our visit visit ever. We didn’t know the setup . Arrived on time . Receptionist did...
Bad experience. Unprofessional and no respect for non white customers dr and receptionist . We had an appt at 11-30. Our visit visit ever. We didn’t know the setup . Arrived on time . Receptionist did not acknowledge us, although we stood around not buying anything . We didn’t interfere as she was helping a customer. She helped a second customer , then I asked where is the dr. So the custom points at the door . So it’s ten to 12 and we have not been seen to. Another old customer arrives and she helps his first . Totally still ignoring us!!! Then I said excuse me we have an appt for 11-3o. Oh I’ll tell the dr now . She didn’t . She helped the new customer first because apparently we are a new patient and it will take long hence helping us last . Then the vet asks her where the 11-30 patient is cause it’s 11-50. After which I interrupted and stated my case. The vet ignored us . And walked to the customer and spoke to him. Eventually she called us in and I explained to her what has happened. After which she said she’s pushed for time! How can you speak to your patient like that when it’s your staff that’s a problem!! Is it a colour issue. Will never want to go back . Horrible staff and unprofessionalism.
Odette
30 Mar 2019
Dr Jackson is a fantastic Doctor. Taking my cat to vet is always stressful. But going there is always stress free and the service is caring and loving. Cazzie loves Dr Jackson. I will never go anywher...
Dr Jackson is a fantastic Doctor. Taking my cat to vet is always stressful. But going there is always stress free and the service is caring and loving. Cazzie loves Dr Jackson. I will never go anywhere else. The receptionists are so friendly and knowledgeable. Thank you. Dr jys awesome!
Deon Fourie
3 Sep 2018
I have taken 3 of 5 our cats there over a period of a year, a 4th one going there today, twice without appointments, & have only had excellent and friendly service. Only met Dr Jackson once and he was...
I have taken 3 of 5 our cats there over a period of a year, a 4th one going there today, twice without appointments, & have only had excellent and friendly service. Only met Dr Jackson once and he was great! The other 2 locums were also knowledgeable and friendly. One even stayed after hours, on a Sunday (!) to operate on my cat who had developed a large abcess in his stomach after a bite. The receptionist also stayed - she too has also been great and compassionate. I'm hugely surprised at previous negative reviews & can only assume that, either the smart people from this clinic reflected the attitude of the reviwers, or they learned from the reviews and vastly upped their game! Either way, they have earned our loyalty :)
Jessica Eichhoff
13 Jul 2018
Super friendly receptionist and vet. He was really kind to my cat. Will definitely be back there for the next annual check up.
Leon Hector
30 Jun 2018
Great staff!Amazing Doctor!They know exactly what your pet needs.
Gabriel Bruwer
19 Mar 2018
Dr. Jackson is such a lovely and caring vet
Andreas Claassens
7 Feb 2018
Been my GS's vet for 2 decades. Good job.
Conrad Coetzee
3 Jan 2018
Such a pleasure to go to Dr Jackson. He loves our animals as much as we do. Handles them with care and goes to great lengths to assist in keeping them healthy and happy. Highly recommended!
Geoff Gray
14 May 2017
Very accommodating and considerate.
The treatment and consultation experience was thoughtful, considerate, educational and very helpful.
I would highly recommend this practice to others.
Louise Swanepoel
8 Apr 2017
Kind and helpful and generally clued up. I'm very happy we decided to bring our German shepherds here for all our vetinary needs, I feel like Dr. Jackson and both receptionists really care and make an...
Kind and helpful and generally clued up. I'm very happy we decided to bring our German shepherds here for all our vetinary needs, I feel like Dr. Jackson and both receptionists really care and make an effort to accommodate us and give us quality service.
Jared Rushton
18 Mar 2017
Super rude! The vet was so patronising and made us feel like we were neglecting our dog. He was very judgemental about our feeding choices. Terrible experience!
Nina Joubert
21 Feb 2017
Rude!! The worst customer experience ever. When I asked some questions they were answerd in a patronising manner and as if I am irritating. Also, they were supposed to phone me about a follow up (it w...
Rude!! The worst customer experience ever. When I asked some questions they were answerd in a patronising manner and as if I am irritating. Also, they were supposed to phone me about a follow up (it was put on the computer and everything) and they never did. Today they denied and made as if it has never happened. Never taking my pet here again!!
imche augustyn
9 Feb 2017
Worst customer service ever. Can't even explain how rude Dr. Jackson is.
Never going back.
Jenny Norris
13 Nov 2016
DR Jackson the Rudest Vet I have even met in my life Never take your pets there
Liza van Vuuren
18 Apr 2016
Die Boord Veterinary Clinic has been a disappointment and I will not take my pet back there. The issues I have are probably not with the actual veterinarians but with one receptionist in particular wh...
Die Boord Veterinary Clinic has been a disappointment and I will not take my pet back there. The issues I have are probably not with the actual veterinarians but with one receptionist in particular who is rude, unhelpful and very unprofessional. The biggest issue that I have is that they implanted a microchip into my cat and this microchips number does not correspond with the number on the registration form which they gave me. This is causing a lot of issues now since I am getting ready to export my cat to the EU. After I have taken my cat to another clinic and saw how well they are organized and their genuine willingness to help, I will never go back to Die Boord Vet Clinic again.
Jean-Pierre Robak
9 Apr 2016
Dr. Jackson and his team are compassionate to the needs of their pet owners and their pets and have been our families preferred practitioners for many years. One doctor (Claudien) had held the practic...
Dr. Jackson and his team are compassionate to the needs of their pet owners and their pets and have been our families preferred practitioners for many years. One doctor (Claudien) had held the practice open for us one evening to bring our little Pomeranian in when we had a death scare from him heart condition. She was so caring and supportive, she had even given us her personal number for after hours if we needed extra assistance or advice. Die Boord Veterinary Clinic is always our first choice.
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