Very sadly I had to put down my hamster, the practice very quickly booked the hamster in and put her out of her misery. The staff where very considerate, and from walking in the door my pet was seen very quick and had minimal suffering, the cost was extremely good for that last kindness. Read Less

It's been a while since my visit, it's taken me this long to be able to do this review due to heartbreak and anger. But it's one that needs to be said. I am appalled by the service I and my boy got back in September. Town and Country were not my normal vet, but they had closed their local branch due to Covid and a shortage of staff. I feared my boy needed seen promptly, my usual.vet agreed and were more than happy for me to go local and said they would release his notes. I got an emergency appt with Town and Country and told them where he normally went and that they were releasing his notes, and given everything is computerised these days, that releasing happened immediately! So (Monday) I bundled my 9yo boy up and almost ran to the appt! I KNEW he was sick, I KNEW he was dehydrated, I KNEW he had lost a considerable amount of weight in a seriously short space of time. And here enters Pablo! No one had read his notes, and no one listened to me, and I am an ex veterinary nurse (granted many years have passed since) and his mum for over 9 years!!!!!!. I told Pablo he was severely dehydrated, had lost a lot of weight almost over the weekend and he was vomiting badly. His response .... He is a breed with loose skin, he is not dehydrated, I'mnot worried! He seems fine weight wise, we don't know him so we have nothing to go on! We will take bloods but I think he's probably OK! Bloods didn't show too much, so he was diagnosed with probable food allergies, prescribed omeprazole and some specialised Hills food, regardless of the fact, I explained, that I had tried him on the equivalent Royal Canin with no success! The following day, he was so, soooo much worse that I thought screw Town and Country, and I bundled him up to take to his own vets main surgery 40 miles away. He was taken in and hospitalised immediately, he got bloods, xrays, fluids and a scan ..... and sadly was diagnosed with lymphoma and come Friday, we went down to say goodbye to my beautiful boy. Less than a week from taking him to Town and Country!!!!! I know Town and Counry couldn't have changed the outcome, but they COULD have read his notes, they COULD have listened to me and they COULD have treated my boy a 1000% better. I am appalled at his treatment, I am incensed by their dismissal, and I will never, NEVER set foot in a Town and County again as long as I live, and if I have anything to do with letting others know the disgusting treatment we got, I am going to shout it from the roof tops!!!!! You left my boy suffering badly 😭, shame on you Town and Country, SHAME ON YOU! Read Less

Keep your pets away from this Town&Country Milburn Practice Aberdeen, if you want them to survive and not be experimental rabbits and way of earning money for Practice!. Vet M., makes the decision, without the consent of the pet owner !! She cut half of lump from my dogs leg! She did it to my dog, after beying with them for 10years! Did not ask for permission, knowing I do not agree for that! She should have done only scan of his chest ! All in consequence, led to his suffering ,gangrene and the death within 2 weeks! She didn't take any responsibility, for that, none of them! brazen sorry from her, it was supposed to fix the problem Nobody is to blame. AWFULL behavior! Read Less