First visit, 5 minutes 100£, I don't need anyone to tell me for so much money and 5 minutes talk that my dog is well looked after. After another visit , when my dog needed scan and some tests, I went to the reception to pay for it straight after visit, few weeks later they bombarding me with emails and phone calls that they made an error and I have to pay outstanding balance of 300£. Very unpleasant and unfriendly. There was no one who after the tests and scan would explain to me what is with my dog and the impact which the illness will have on her, I got 2 minutes phone call from the Vet who didn't actually wanted to talk. They are first to take money, but you get no quality of treatment and compassion for your pet. When tried to explain that it is their error, I made a final payment straight after the visit and their behaviour is illegal they keep sending me emails about outstanding balance. Be careful because in few weeks you may find out you have another few hundreds quit to pay..... On the other hand , I took my dog to other Vet , I paid £50 and a Vet spent with me half an hour talking about my dog and her illness, checking her health and all the results. Read Less