23 Reviews

Hotwells Veterinary Centre

Bristol, Avon
General Info
We are a 24 hour small animal veterinary hospital. We provide high quality care for small pets such as dogs, cats, rabbits and even things a little more exotic time to time.
Our main Hospital is based in Zetland Road, Redland. We Also have branches at Westbury-On-Trym, Stoke Bishop, Patchway, Filton, Fishponds, Hotwells, Backwell and a little further a field, Cheltenham .
We are very proud that all out of hours care is provided at Zetland Road Veterinary Hospital. This means your pet will be seen promptly by an experienced emergency vet who will have direct access to your patient's full clinical history. We have a vets and nurses on site 24 hours a day, meaning there is constant supervision and treatment available for all your inpatients. Simply call us at ANY TIME 24 hours a day / 7 days a week.
Reviews
Paul E
1 Jul 2018
REPORT
We are travelling on a narrow boat and visiting Bristol. Our dog had a problem with his ear, we noticed on Saturday morning. The practice opened at 12:00 and we were waiting on the doorstep. Wendy, th... Read More
We are travelling on a narrow boat and visiting Bristol. Our dog had a problem with his ear, we noticed on Saturday morning. The practice opened at 12:00 and we were waiting on the doorstep. Wendy, the receptionist let us in and offered an appointment at 3:45 that afternoon, or on second thoughts “let’s see if a vet comes in early and will see you before normal appointments “. They did see us and diagnosed a grass seed in the ear, which needed to be taken out under sedation. We needed their hospital, facility to get this done and an appointment was booked for the following day (Sunday) at 12:00 (it could have been Saturday but an emergency was being seen). We were contacted by the hospital to ask if we would prefer a 9:00am appointment on Sunday. Yes we would! We duly turned up at 9:00 Sunday morning to be greeted by a friendly nurse/receptionist and then Vet. By 10:00 all done. Thanks to all concerned for their friendly and “can do” attitude. We would recommend this practice without hesitation. Read Less
David Rogers
12 Jun 2018
REPORT
Good local Vet Centre
Katie Wright
1 Jun 2017
REPORT
Really impressed with Hotwells vets. They've been great with my very elderly cat, and Wendy on reception is lovely.
Pete Blannin
15 Jan 2017
REPORT
A heartfelt thank you to the vet and vet nurses on the Saturday night shift at the Zetland Rd 24hr practice. They kindly took in a badly injured deer and gave it the immediate emergency treatment it ... Read More
A heartfelt thank you to the vet and vet nurses on the Saturday night shift at the Zetland Rd 24hr practice. They kindly took in a badly injured deer and gave it the immediate emergency treatment it so desperately needed. As a Responce driver for Secret World Wildlife Rescue it's always reassuring to know that the staff here will always take in and treat any injured animals. Their dedication and willingness to go above and beyond makes them a truly valued ally in the fight to help our wonderful British wildlife. Read Less
Sally Marie Crocker
14 Dec 2016
REPORT
Can't thank you all enough for looking after my girl .. she had suffered 9 fits with in 30 hours, she stayed with you over night for observation... thank you for looking after her for me... she is my ... Read More
Can't thank you all enough for looking after my girl .. she had suffered 9 fits with in 30 hours, she stayed with you over night for observation... thank you for looking after her for me... she is my whole world and I was a very worried mummy xxx Read Less
Lauren Humphrey
28 Nov 2016
REPORT
First vets for my new kittens. Had to come in twice in one week and each time it was a great visit. Kittens definitely won't be getting a fear of going to the vets. Plenty of treats and attention. St... Read More
First vets for my new kittens. Had to come in twice in one week and each time it was a great visit. Kittens definitely won't be getting a fear of going to the vets. Plenty of treats and attention. Staff lovely to owners too! Read Less
Alison Weerawardena
26 Nov 2016
REPORT
Very kind and lovely staff at my local vets (Patchway). They have treated all my animals over the years and I wouldn't go anywhere else. I would definitely recommend them.
Samantha Nana Boo Kayes
26 Nov 2016
REPORT
I have been with Zetland for many years. They have always been very supportive and professional. My daughter also did her work experience with them and she came back everyday saying how well the anim... Read More
I have been with Zetland for many years. They have always been very supportive and professional. My daughter also did her work experience with them and she came back everyday saying how well the animals were treated behind the scenes. Very impressed with them in every way Read Less
Kim Urwin-Nash
25 Nov 2016
REPORT
Amazing vets!! My dog Tanya has her chemo there, everyone is so friendly and helpful, Tan used to hate going to the vets but now she just waltzes in, it must be do do with how lovely they are to her w... Read More
Amazing vets!! My dog Tanya has her chemo there, everyone is so friendly and helpful, Tan used to hate going to the vets but now she just waltzes in, it must be do do with how lovely they are to her when she's there. I would recommend Zetland to anyone, they have lots of branches too so you will always have a one near by. Read Less
Elizabeth Thomas
1 Nov 2016
REPORT
Can't recommend this Practice enough. Friendly and Loving. My Basset loves Wendy the Receptionist is is obviously an animal lover and relaxes my Basset each time we visit. A big Paws up from Us
Jayne 'Barrington' Mills
31 Oct 2016
REPORT
Just wanted to say what great service you provided when I recently had my bitch spayed. Nothing was too much trouble.Thank you
Tom Cox
31 Oct 2016
REPORT
Always have had fantastic service from Zetland Vets. Nothing is too much trouble and always leave feeling reassured.
AJ Hicks
24 Sep 2016
REPORT
I want to say a huge thank you to the team at zetland veterinary group for looking after our girl Sarah this weekend. The team were helpful, understanding, supportive and did all they could for our pu... Read More
I want to say a huge thank you to the team at zetland veterinary group for looking after our girl Sarah this weekend. The team were helpful, understanding, supportive and did all they could for our pup. They arranged visits for us and always kept in contact with regards to her care. It was touch and go for a minute but with a great team and a big fight from Sarah shes now home and eating, doing well. I can't thank them/you enough. You bought back the light in my heart Thank you x Read Less
Claude Sofa
22 Sep 2016
REPORT
Have been going to this vets for about 20 years and have always had a great service. Wendy on reception always gives a warm, friendly and professional service.
Chris Odiorne
17 Sep 2016
REPORT
Popped in to register our dog a few weeks ago - they'd had a no-show and we're able to start his vaccinations right then. Bear loves Wendy on reception!
Adrienne Mason
2 Sep 2016
REPORT
We've had 3 cats looked after by this practice and are now on our fourth. All of them (so far, fingers crossed) have survived more than 16 years and the oldest was 21. Really great practice and as eve... Read More
We've had 3 cats looked after by this practice and are now on our fourth. All of them (so far, fingers crossed) have survived more than 16 years and the oldest was 21. Really great practice and as everyone says, Wendy deserves a special mention for being so efficient, friendly and welcoming. Read Less
Ann-Marie Badman
28 Jul 2016
REPORT
We have been using Zetland Veterinary Group since we got our boys (cats!) almost 11 years ago now. The level of customer care has always been exceptional from dealing with their yearly immunisations t... Read More
We have been using Zetland Veterinary Group since we got our boys (cats!) almost 11 years ago now. The level of customer care has always been exceptional from dealing with their yearly immunisations to major surgery after being run over. I would like to take this opportunity to say a massive THANK YOU to Sally at the Filton branch who is an asset to the company, she is always happy and friendly, whilst staying completely professional. Always provided us with impeccable customer service, we deal with alot of people over the phone daily and it's always a pleasure to speak with Sally! Read Less
Lesley Woodward
1 Apr 2016
REPORT
We can count ourselves very lucky to have a veterinary practice down here in Hotwells that knows us and our pets so well. Wendy is a calm, friendly and helpful voice on the end of the phone, always a ... Read More
We can count ourselves very lucky to have a veterinary practice down here in Hotwells that knows us and our pets so well. Wendy is a calm, friendly and helpful voice on the end of the phone, always a pleasure to see when check up time comes round. The practice has looked after our cats for many years and the staff have been especially sensitive and helpful when they reach old age. Thanks guys Read Less
Michaela Norris
14 Mar 2016
REPORT
My name is Maddy and I have been coming to see everyone at Hotwells since I was a puppy. I love it here and if my mummy lets me I often pop in to get some extra love and treats, (the lovely lady in re... Read More
My name is Maddy and I have been coming to see everyone at Hotwells since I was a puppy. I love it here and if my mummy lets me I often pop in to get some extra love and treats, (the lovely lady in reception, Wendy, has some hidden - don't tell everyone, you have to be really good to get one) they are so friendly and when I am not well they look after me and make me feel better. The kind people arrange for my food to be delivered and let mummy and daddy know when I need my jabs - they really are the best. Read Less
David Abbot
19 Feb 2016
REPORT
We've been with this practice for years and they've given Dorabella (an ageing, grumpy tortoiseshell bag of furry evil, or "cat" for short) nothing but the best of care, from simple check-ups to full-... Read More
We've been with this practice for years and they've given Dorabella (an ageing, grumpy tortoiseshell bag of furry evil, or "cat" for short) nothing but the best of care, from simple check-ups to full-on hospitalisation. The vets have always known their stuff, and reception has been consistently friendly, helpful and good-humoured. I can't recommend them highly enough. Read Less
Lynn Fabes
17 Feb 2016
REPORT
An incredibly personal, friendly, knowledgeable and supportive practice. We have 4 dogs all of whom are known and looked after really well by Hotwells. Wendy in reception provides a warm welcome and a... Read More
An incredibly personal, friendly, knowledgeable and supportive practice. We have 4 dogs all of whom are known and looked after really well by Hotwells. Wendy in reception provides a warm welcome and a great and efficient service. The vets provide a caring, considered expertise which we and the dogs really appreciate. An excellent all round service for which we are very grateful. Read Less
Paul Craig
16 Feb 2016
REPORT
A very pleasant experience. I found Wendy the receptionist very helpful and welcoming to my new puppy Jacob and myself. Vets obviously very knowledgeable around behaviour traits in dogs.
Courtenay Andrew
16 Feb 2016
REPORT
I took my poorly guinea pig George here and the staff were very friendly and caring towards me and George. They also gave my guinea pig everything he needs to hopefully get better. Would definitely re... Read More
I took my poorly guinea pig George here and the staff were very friendly and caring towards me and George. They also gave my guinea pig everything he needs to hopefully get better. Would definitely recommend and go there again. Read Less
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Book an Appointment
Online booking unavailable
Please call
0117 927 6394
4 Merchants Road
Bristol Avon BS8 4PZ
Business Hours
Monday
Mon
08:30AM-12:00PM
Tuesday
Tue
13:30PM-13:00PM
Wednesday
Wed
08:30AM-13:00PM
Thursday
Thu
15:30PM-18:30PM
Friday
Fri
08:30AM-13:00PM
Saturday
Sat
08:30AM-12:00PM
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Hotwells Veterinary Centre

Bristol, Avon
(23)
4 Merchants Road
Bristol Avon BS8 4PZ
We are a 24 hour small animal veterinary hospital. We provide high quality care for small pets such as dogs, cats, rabbits and even things a little more exotic time to time.
Our main Hospital is based in Zetland Road, Redland. We Also have branches at Westbury-On-Trym, Stoke Bishop, Patchway, Filton, Fishponds, Hotwells, Backwell and a little further a field, Cheltenham .
We are very proud that all out of hours care is provided at Zetland Road Veterinary Hospital. This means your pet will be seen promptly by an experienced emergency vet who will have direct access to your patient's full clinical history. We have a vets and nurses on site 24 hours a day, meaning there is constant supervision and treatment available for all your inpatients. Simply call us at ANY TIME 24 hours a day / 7 days a week.
Monday
08:30AM-12:00PM
Tuesday
13:30PM-13:00PM
Wednesday
08:30AM-13:00PM
Thursday
15:30PM-18:30PM
Friday
08:30AM-13:00PM
Saturday
08:30AM-12:00PM
Paul E
1 Jul 2018
REPORT
We are travelling on a narrow boat and visiting Bristol. Our dog had a problem with his ear, we noticed on Saturday morning. The practice opened at 12:00 and we were waiting on the doorstep. Wendy, th... Read More
We are travelling on a narrow boat and visiting Bristol. Our dog had a problem with his ear, we noticed on Saturday morning. The practice opened at 12:00 and we were waiting on the doorstep. Wendy, the receptionist let us in and offered an appointment at 3:45 that afternoon, or on second thoughts “let’s see if a vet comes in early and will see you before normal appointments “. They did see us and diagnosed a grass seed in the ear, which needed to be taken out under sedation. We needed their hospital, facility to get this done and an appointment was booked for the following day (Sunday) at 12:00 (it could have been Saturday but an emergency was being seen). We were contacted by the hospital to ask if we would prefer a 9:00am appointment on Sunday. Yes we would! We duly turned up at 9:00 Sunday morning to be greeted by a friendly nurse/receptionist and then Vet. By 10:00 all done. Thanks to all concerned for their friendly and “can do” attitude. We would recommend this practice without hesitation. Read Less
David Rogers
12 Jun 2018
REPORT
Good local Vet Centre
Katie Wright
1 Jun 2017
REPORT
Really impressed with Hotwells vets. They've been great with my very elderly cat, and Wendy on reception is lovely.
Pete Blannin
15 Jan 2017
REPORT
A heartfelt thank you to the vet and vet nurses on the Saturday night shift at the Zetland Rd 24hr practice. They kindly took in a badly injured deer and gave it the immediate emergency treatment it ... Read More
A heartfelt thank you to the vet and vet nurses on the Saturday night shift at the Zetland Rd 24hr practice. They kindly took in a badly injured deer and gave it the immediate emergency treatment it so desperately needed. As a Responce driver for Secret World Wildlife Rescue it's always reassuring to know that the staff here will always take in and treat any injured animals. Their dedication and willingness to go above and beyond makes them a truly valued ally in the fight to help our wonderful British wildlife. Read Less
Sally Marie Crocker
14 Dec 2016
REPORT
Can't thank you all enough for looking after my girl .. she had suffered 9 fits with in 30 hours, she stayed with you over night for observation... thank you for looking after her for me... she is my ... Read More
Can't thank you all enough for looking after my girl .. she had suffered 9 fits with in 30 hours, she stayed with you over night for observation... thank you for looking after her for me... she is my whole world and I was a very worried mummy xxx Read Less
Lauren Humphrey
28 Nov 2016
REPORT
First vets for my new kittens. Had to come in twice in one week and each time it was a great visit. Kittens definitely won't be getting a fear of going to the vets. Plenty of treats and attention. St... Read More
First vets for my new kittens. Had to come in twice in one week and each time it was a great visit. Kittens definitely won't be getting a fear of going to the vets. Plenty of treats and attention. Staff lovely to owners too! Read Less
Alison Weerawardena
26 Nov 2016
REPORT
Very kind and lovely staff at my local vets (Patchway). They have treated all my animals over the years and I wouldn't go anywhere else. I would definitely recommend them.
Samantha Nana Boo Kayes
26 Nov 2016
REPORT
I have been with Zetland for many years. They have always been very supportive and professional. My daughter also did her work experience with them and she came back everyday saying how well the anim... Read More
I have been with Zetland for many years. They have always been very supportive and professional. My daughter also did her work experience with them and she came back everyday saying how well the animals were treated behind the scenes. Very impressed with them in every way Read Less
Kim Urwin-Nash
25 Nov 2016
REPORT
Amazing vets!! My dog Tanya has her chemo there, everyone is so friendly and helpful, Tan used to hate going to the vets but now she just waltzes in, it must be do do with how lovely they are to her w... Read More
Amazing vets!! My dog Tanya has her chemo there, everyone is so friendly and helpful, Tan used to hate going to the vets but now she just waltzes in, it must be do do with how lovely they are to her when she's there. I would recommend Zetland to anyone, they have lots of branches too so you will always have a one near by. Read Less
Elizabeth Thomas
1 Nov 2016
REPORT
Can't recommend this Practice enough. Friendly and Loving. My Basset loves Wendy the Receptionist is is obviously an animal lover and relaxes my Basset each time we visit. A big Paws up from Us
Jayne 'Barrington' Mills
31 Oct 2016
REPORT
Just wanted to say what great service you provided when I recently had my bitch spayed. Nothing was too much trouble.Thank you
Tom Cox
31 Oct 2016
REPORT
Always have had fantastic service from Zetland Vets. Nothing is too much trouble and always leave feeling reassured.
AJ Hicks
24 Sep 2016
REPORT
I want to say a huge thank you to the team at zetland veterinary group for looking after our girl Sarah this weekend. The team were helpful, understanding, supportive and did all they could for our pu... Read More
I want to say a huge thank you to the team at zetland veterinary group for looking after our girl Sarah this weekend. The team were helpful, understanding, supportive and did all they could for our pup. They arranged visits for us and always kept in contact with regards to her care. It was touch and go for a minute but with a great team and a big fight from Sarah shes now home and eating, doing well. I can't thank them/you enough. You bought back the light in my heart Thank you x Read Less
Claude Sofa
22 Sep 2016
REPORT
Have been going to this vets for about 20 years and have always had a great service. Wendy on reception always gives a warm, friendly and professional service.
Chris Odiorne
17 Sep 2016
REPORT
Popped in to register our dog a few weeks ago - they'd had a no-show and we're able to start his vaccinations right then. Bear loves Wendy on reception!
Adrienne Mason
2 Sep 2016
REPORT
We've had 3 cats looked after by this practice and are now on our fourth. All of them (so far, fingers crossed) have survived more than 16 years and the oldest was 21. Really great practice and as eve... Read More
We've had 3 cats looked after by this practice and are now on our fourth. All of them (so far, fingers crossed) have survived more than 16 years and the oldest was 21. Really great practice and as everyone says, Wendy deserves a special mention for being so efficient, friendly and welcoming. Read Less
Ann-Marie Badman
28 Jul 2016
REPORT
We have been using Zetland Veterinary Group since we got our boys (cats!) almost 11 years ago now. The level of customer care has always been exceptional from dealing with their yearly immunisations t... Read More
We have been using Zetland Veterinary Group since we got our boys (cats!) almost 11 years ago now. The level of customer care has always been exceptional from dealing with their yearly immunisations to major surgery after being run over. I would like to take this opportunity to say a massive THANK YOU to Sally at the Filton branch who is an asset to the company, she is always happy and friendly, whilst staying completely professional. Always provided us with impeccable customer service, we deal with alot of people over the phone daily and it's always a pleasure to speak with Sally! Read Less
Lesley Woodward
1 Apr 2016
REPORT
We can count ourselves very lucky to have a veterinary practice down here in Hotwells that knows us and our pets so well. Wendy is a calm, friendly and helpful voice on the end of the phone, always a ... Read More
We can count ourselves very lucky to have a veterinary practice down here in Hotwells that knows us and our pets so well. Wendy is a calm, friendly and helpful voice on the end of the phone, always a pleasure to see when check up time comes round. The practice has looked after our cats for many years and the staff have been especially sensitive and helpful when they reach old age. Thanks guys Read Less
Michaela Norris
14 Mar 2016
REPORT
My name is Maddy and I have been coming to see everyone at Hotwells since I was a puppy. I love it here and if my mummy lets me I often pop in to get some extra love and treats, (the lovely lady in re... Read More
My name is Maddy and I have been coming to see everyone at Hotwells since I was a puppy. I love it here and if my mummy lets me I often pop in to get some extra love and treats, (the lovely lady in reception, Wendy, has some hidden - don't tell everyone, you have to be really good to get one) they are so friendly and when I am not well they look after me and make me feel better. The kind people arrange for my food to be delivered and let mummy and daddy know when I need my jabs - they really are the best. Read Less
David Abbot
19 Feb 2016
REPORT
We've been with this practice for years and they've given Dorabella (an ageing, grumpy tortoiseshell bag of furry evil, or "cat" for short) nothing but the best of care, from simple check-ups to full-... Read More
We've been with this practice for years and they've given Dorabella (an ageing, grumpy tortoiseshell bag of furry evil, or "cat" for short) nothing but the best of care, from simple check-ups to full-on hospitalisation. The vets have always known their stuff, and reception has been consistently friendly, helpful and good-humoured. I can't recommend them highly enough. Read Less
Lynn Fabes
17 Feb 2016
REPORT
An incredibly personal, friendly, knowledgeable and supportive practice. We have 4 dogs all of whom are known and looked after really well by Hotwells. Wendy in reception provides a warm welcome and a... Read More
An incredibly personal, friendly, knowledgeable and supportive practice. We have 4 dogs all of whom are known and looked after really well by Hotwells. Wendy in reception provides a warm welcome and a great and efficient service. The vets provide a caring, considered expertise which we and the dogs really appreciate. An excellent all round service for which we are very grateful. Read Less
Paul Craig
16 Feb 2016
REPORT
A very pleasant experience. I found Wendy the receptionist very helpful and welcoming to my new puppy Jacob and myself. Vets obviously very knowledgeable around behaviour traits in dogs.
Courtenay Andrew
16 Feb 2016
REPORT
I took my poorly guinea pig George here and the staff were very friendly and caring towards me and George. They also gave my guinea pig everything he needs to hopefully get better. Would definitely re... Read More
I took my poorly guinea pig George here and the staff were very friendly and caring towards me and George. They also gave my guinea pig everything he needs to hopefully get better. Would definitely recommend and go there again. Read Less
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know