Rowe Veterinary Group
Bristol, Bristol
General Info
Originating in Bristol Rowe Veterinary Group established itself as a recognized entity among pet enthusiasts who seek neighborhood veterinary assistance. The clinic's Bristol location enables pet owners from surrounding areas to obtain regular veterinary services. Depending on the specific case, services might encompass routine checkups alongside pet vaccinations and early disease screenings as well as diagnostic consultations. Rowe Veterinary Group establishes an organized tranquil environment to reduce stress levels in both pets and their owners. The veterinary team throughout Bristol manages an extensive range of medical requirements including skin and coat concerns dental issues and mobility problems. The clinic manages routine wellness visits and preventive plans while also tackling urgent issues such as infections and digestive changes. The residents of Bristol frequently turn to Rowe Veterinary Group for assistance when facing challenging pet diagnoses or caring for their aging animals with chronic conditions. Visitors frequently comment on the clinic’s communication approach because it remains straightforward yet compassionate and comprehensible. Pet owners gain confidence through the decisions they make for their animals without doubts. A large number of clients maintain their patronage across many years due to their appreciation for consistent service quality combined with the gradual development of trust. The staff's expertise in both common and complex veterinary topics positions them to effectively guide long-term care. Rowe Veterinary Group expands its operations due to increasing numbers of pet owners relocating to the Bristol area or seeking nearby veterinary services. Through its involvement with local pet networks the clinic promotes standards of responsible pet ownership alongside vigilant animal care practices. Bristol's established veterinary practices continue to serve as dependable options for routine check-ups and emergency care needs. The presence of Rowe Veterinary Group near Bristol and its adjacent communities frequently meets the approval of local residents. The necessity for clear, compassionate, and consistent veterinary service persists across the spectrum from new pet owners seeking advice to longtime clients managing special conditions. This practice serves an essential role within the community by helping to fulfill its necessary functions.
Team
Christopher Artingstall
Veterinarian
Elisa Best
Veterinarian
Philip Birch
Veterinarian
Thomas Bury
Veterinarian
Owen Davies
Veterinarian
Robert Harper
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Paul Sheppard
6 Jun 2021
REPORT
Took my very ill dog as an out of hours case, she needed to be euthanised, we were not allowed in when she was prepared.
When we were allowed in she was boiling hot, clearly distressed, once she had ...
Took my very ill dog as an out of hours case, she needed to be euthanised, we were not allowed in when she was prepared.
When we were allowed in she was boiling hot, clearly distressed, once she had passed I was asked if I wanted to put her in the car first, clearly talking about settling the bill, on the way to the door I was then reminded of the bill cost.
Steer clear, no empathy, focussed on money rather than owner feelings or animal care.
Alice H
26 Jun 2018
REPORT
Friendly and efficient service that makes the trauma of taking a reluctant pet to the vet that much easier. All the tests that were recommended were fully explained and told of the costs up front and ...
Friendly and efficient service that makes the trauma of taking a reluctant pet to the vet that much easier. All the tests that were recommended were fully explained and told of the costs up front and the results were back on time and we got to speak to the vet that we initially saw about them. Very happy with the service and will undoubtedly be using them again.
Martin Bodley
11 Jun 2018
REPORT
Rowe's main veterinary hospital, open 24hours for emergencies. Receptionists and vets are friendly and knowledgeable. If you are taking your pet out of hours there is an additional fee.
Stewart Rowden
4 Jun 2018
REPORT
The Bradley Stoke branch is open 24 hours so you can go to them with emergencies ( although remember emergency hours costs a lot more so be prepared for a more expensive fee to see your pet). We take ...
The Bradley Stoke branch is open 24 hours so you can go to them with emergencies ( although remember emergency hours costs a lot more so be prepared for a more expensive fee to see your pet). We take our cats and hamsters there. Very wildlife friendly- will take in wildlife to pass on to wildlife rescue centers and will do what emergency work they can for the wild animal's welfare for free. We run a bat hospital and their help has been very important to us.
Ken Thomas
12 May 2018
REPORT
Though excellent vets they are driven by money so you'd better be insured. When I questioned the high cost of my cats tablets I was told it was because they were 'prescription' tablets so I came home ...
Though excellent vets they are driven by money so you'd better be insured. When I questioned the high cost of my cats tablets I was told it was because they were 'prescription' tablets so I came home and ordered the next ones from USA for a tenth of the cost including postage, (prescription was an obvious lie). The lack of money obtained is also the reason why they are reluctant to treat wildlife which is completely against the Duty Of Care Wildlife Act they swore an oath to, and they put out false lies about there being Avian Flu in the area which is not only a downright lie but also an excuse not to treat animals they don't get paid for which is an excuse they have used before.
Deb Fielder
29 Apr 2018
REPORT
Fantastic knowldgeable vets and staff. Can't give enough stars for the help for our little dog. Scooby was well looked after and cared for everything was explained to us and nothing was too much troub...
Fantastic knowldgeable vets and staff. Can't give enough stars for the help for our little dog. Scooby was well looked after and cared for everything was explained to us and nothing was too much trouble. Thankyou to eveyone
Jane Barber
25 Apr 2018
REPORT
Recently experienced 600% increase in routine care costs without any explanation beforehand. No answer to email asking for explanation for future treatment and no published costs to help expectations....
Recently experienced 600% increase in routine care costs without any explanation beforehand. No answer to email asking for explanation for future treatment and no published costs to help expectations. Rarely possible to see same vet. Many vets leave within very short period of time. Very good set up but reluctantly seems we have to look for new vet.
Tony Friend
23 Apr 2018
REPORT
Fantastic vets, really friendly staff and all Obviously animal lovers. Have treated our cats since we moved to the area and never had a complaint, they were brilliant when we had to have our oldest ca...
Fantastic vets, really friendly staff and all Obviously animal lovers. Have treated our cats since we moved to the area and never had a complaint, they were brilliant when we had to have our oldest cat Boston put to sleep, she was 20 and the kindness and respect we had was exceptional even down to a hand written card a few days afterwards.
Highly recommended
Deb Cox
30 Jan 2018
REPORT
I knew that the time would come that Maggie, my little blind cocker spaniel would need to have an eye removed as it was causing problems, I was referred to Rowe. I arrived early and was treated with t...
I knew that the time would come that Maggie, my little blind cocker spaniel would need to have an eye removed as it was causing problems, I was referred to Rowe. I arrived early and was treated with the utmost kindness and was even made a coffee by the exceptionally friendly reception staff. Maggie saw James, and was tested for all possibilities before he indeed, confirmed the need for an eye removal, which was duly carried out last week. I was ensured that I could ring for reassurance at any point and again the kindness when I did was greatly appreciated. David rang to reassure me as soon as her operation had been completed, the conversation was not rushed even though he was obviously very busy (they had fitted me in without question when I asked if it could be done the next day, after deliberating for a while). I was allowed to pick her up the same day as she was restless being away from home. I had some concerns over the weekend about swelling and sent pictures, a vet rang back as promised to reassure me. Nothing but kindness, great care and consideration throughout. Thank you.
Ruth Ferris
23 Nov 2017
REPORT
I'm extremely disappointed with my most recent experience at Rowe Veterinary Group Bradley Stoke. Previous experiences have been generally good. However, my dog was admitted today on the advice of 2 d...
I'm extremely disappointed with my most recent experience at Rowe Veterinary Group Bradley Stoke. Previous experiences have been generally good. However, my dog was admitted today on the advice of 2 different vets from the group to have her teeth cleaned. So I duly booked her in. I was advised that she might need an extraction so was unsurprised to be phoned mid procedure to be told she needed a canine extracting and I needed to be told there was a risk of her jaw breaking when it was removed. After a short discussion I agreed that the tooth needed to come out. Imagine my horror when an hour or so later the vet (Chris) informed me that all had gone well and that he had extracted 17 teeth! That's nearly half of them! No discussion at all. I know the vet is the expert and we are just the client but we are the owners and have principle duty of care. I expect some kind of communication before someone undertakes such actions. It is after all completely irreversible. I believe the owner should have some choice in the matter having been informed by the vet of the facts and any advise they might give. We are intelligent people capable of making informed decisions regarding what is after all, OUR PET! I feel this was a serious miscommunication error and I also feel all trust is gone. I will not be able to entrust any of my dogs into the care of this particular vet for fear of what he could potentially decide to do without prior communication. Badly done - very badly done indeed.
steve bevan
5 May 2017
REPORT
Very good vetinary practice specialising in all types of pets with dedicated eye clinic A1
Paul Manley
1 Apr 2017
REPORT
Our dog wags his tail and leads us in here so we know he is well treated when he has to go out the back with them or has to stay over.
Equally when we are with him staff are always affectionate and ...
Our dog wags his tail and leads us in here so we know he is well treated when he has to go out the back with them or has to stay over.
Equally when we are with him staff are always affectionate and helpful. Very fortunate to have them as our local vets :)
Great to see expansion too offering more services and improved parking
Matthew Gardiner
3 Feb 2017
REPORT
My King Charles Spaniel was in here over Xmas and their service was first rate.
Peter Gambrell
31 Jan 2017
REPORT
The reception staff are very friendly and receive excellent service from the vets we see.
Rufus Montoya
22 Dec 2016
REPORT
Upsetting and abrupt.
My wife took our cat in today as she had been unwell for two days and not keeping foods or fluids down.
Our cat was taken for bloods and my wife was told that subsequently our...
Upsetting and abrupt.
My wife took our cat in today as she had been unwell for two days and not keeping foods or fluids down.
Our cat was taken for bloods and my wife was told that subsequently our cat was having difficulty breathing.
Without any diagnosis offered my wife was given an ultimatum of a 800 pound bill to try and find out what was wrong or to let our cat go...
My wife was not allowed to take our cat home or anywhere else fir a second opinion.
The whole experience has left us all in a state of shock and upset to lose our cat with no understanding of why.
I am appalled by the treatment received and stunned that a matter this emotional can be treated with such a lack of compassion.
Devastated and disgusted.
Lynne Allen
13 Dec 2016
REPORT
It's so sad that our beautiful kitten has a chronic eye disease but everyone at the eye clinic are wonderful with her, they are thorough and dedicated to her ongoing care, I am so pleased to know they...
It's so sad that our beautiful kitten has a chronic eye disease but everyone at the eye clinic are wonderful with her, they are thorough and dedicated to her ongoing care, I am so pleased to know they are so supportive and caring.
Claire Simpson
22 Jun 2016
REPORT
I love this practice. The facility and staff are second to none, I have recently moved to Wales but continue to bring my cats here as I trust the vets and staff. The reception staff are always friendl...
I love this practice. The facility and staff are second to none, I have recently moved to Wales but continue to bring my cats here as I trust the vets and staff. The reception staff are always friendly and have a genuine compassion for animals.
Donna Lloyd
22 Feb 2016
REPORT
I have been overwhelmed with the expertise, caring brilliant team of vets nurses and reception team . And a massive thank you to, Irenie and all involved for preforming an emergency ovariohysterectom...
I have been overwhelmed with the expertise, caring brilliant team of vets nurses and reception team . And a massive thank you to, Irenie and all involved for preforming an emergency ovariohysterectomy on our dog lily, we are not out of the woods yet as are waiting on some results, however lily is back at home were she is recovering, things could of been very different if it wasn't for your amazing efforts, kind regards and Hugh thank you's to all the team at Rowe, lily is a big part of our lives, Donna and Brendon
Lisa Evans
7 Feb 2016
REPORT
What a fantastic clinic :) My cat Max was hit by a car if it wasn't for the staff at the Rowe group my Max would have died. He needed a specialist op on his bladder and my local vet was not qualified ...
What a fantastic clinic :) My cat Max was hit by a car if it wasn't for the staff at the Rowe group my Max would have died. He needed a specialist op on his bladder and my local vet was not qualified to do the op. The staff are lovely and so caring... Thank you to all the staff it's been 6 months and Max has recovered well and is now fighting fit again
Laura Green
29 Jan 2016
REPORT
The whole Team could not be more helpful, especially Henry in the beginning when our Lab was starting to become more poorly. But at times the receptionists do not have a clue about the Insurance and h...
The whole Team could not be more helpful, especially Henry in the beginning when our Lab was starting to become more poorly. But at times the receptionists do not have a clue about the Insurance and how to go about it. I would suggest they just ask customers to ring Jill at Thornbury Practice and she will help with every query on Insurance claims. Lovely lady to deal with. Julie has now taken over our Lab's care when he was diagnosed with diabetes and always rings me with results and seems to have time to talk over any queries. I would recommend this Vet practice again.
Angie Carroll
22 Jan 2016
REPORT
A big thank you to Mark Owen for fixing up Rocky's foot. I have been using Rowes for over 30yrs and love the fact that they have the specialists we need within the group so there is always continuity....
A big thank you to Mark Owen for fixing up Rocky's foot. I have been using Rowes for over 30yrs and love the fact that they have the specialists we need within the group so there is always continuity.. We had to come to Bradley Stoke Hospital for Surgery on my little Jack Russell's foot. Mark has done a dantastic job with a plate and screws and you would never know now, she is coming on great guns..! A big thank you to all the lovely nurses there and the all important night staff.. When my dog had to stay over they let me phone up last thing at night to see how she was and then they phoned me with an update in the morning. Just fantastic service and people..!
leesa green
30 Dec 2015
REPORT
Overall they are more concerned about charging very high prices and giving poor service standards. Receptionists can be off, waiting times, even when appointment booked, are up to an hour!
We queried...
Overall they are more concerned about charging very high prices and giving poor service standards. Receptionists can be off, waiting times, even when appointment booked, are up to an hour!
We queried why we had to pay 75 for a drip to be put in dogs arm by a NON qualified assistant, and just told that these are their prices even for assistant receptionist help. When we had to re-enter our dog after he was released by them, the exact same day, they charged us new fees for getting him back in!!! It was their fault as he shouldn't have come home!
Incorrect dietary advice was given, we could go on...
Night time Vet we could hardly understand as her English was so poor, the last thing you need when you are upset and worried about your animal and you need to know whats going on.
We would rather travel the extra miles and go to the Langford animal hospital than give this money grabbing firm any more of ours or our beloved animals to their care.
The service, the treatment you get and the overall feeling of distrust you have from dealing with this hospital leaves a bad taste in your mouth and huge concerns about what they are doing to your animal behind the closed doors
Book an Appointment
Online booking unavailable
Please call
+44 1454 275000
Business Hours
Monday
Mon
09:00AM-18:30PM
Tuesday
Tue
09:00AM-18:30PM
Wednesday
Wed
09:00AM-18:30PM
Thursday
Thu
09:00AM-18:30PM
Friday
Fri
09:00AM-18:30PM
Saturday
Sat
09:00AM-13:00PM
Services
Acupuncture
Dental
Ophthalmology
Surgery
Popular Hours
6a
12p
6p
12a
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Is this your business?
CLAIM IT HEREIncorrect information? Let us know
Rowe Veterinary Group
Bristol, Bristol
Book an Appointment
{{getDateMonth(date)}} {{getDateDay(date)}}th |
{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
{{getDateMonth(date)}} {{getDateDay(date)}}th |
{{getOpeningTime(time)}}{{getOpeningTimeAMPM(time)}} None Available |
General Info
Originating in Bristol Rowe Veterinary Group established itself as a recognized entity among pet enthusiasts who seek neighborhood veterinary assistance. The clinic's Bristol location enables pet owners from surrounding areas to obtain regular veterinary services. Depending on the specific case, services might encompass routine checkups alongside pet vaccinations and early disease screenings as well as diagnostic consultations. Rowe Veterinary Group establishes an organized tranquil environment to reduce stress levels in both pets and their owners. The veterinary team throughout Bristol manages an extensive range of medical requirements including skin and coat concerns dental issues and mobility problems. The clinic manages routine wellness visits and preventive plans while also tackling urgent issues such as infections and digestive changes. The residents of Bristol frequently turn to Rowe Veterinary Group for assistance when facing challenging pet diagnoses or caring for their aging animals with chronic conditions. Visitors frequently comment on the clinic’s communication approach because it remains straightforward yet compassionate and comprehensible. Pet owners gain confidence through the decisions they make for their animals without doubts. A large number of clients maintain their patronage across many years due to their appreciation for consistent service quality combined with the gradual development of trust. The staff's expertise in both common and complex veterinary topics positions them to effectively guide long-term care. Rowe Veterinary Group expands its operations due to increasing numbers of pet owners relocating to the Bristol area or seeking nearby veterinary services. Through its involvement with local pet networks the clinic promotes standards of responsible pet ownership alongside vigilant animal care practices. Bristol's established veterinary practices continue to serve as dependable options for routine check-ups and emergency care needs. The presence of Rowe Veterinary Group near Bristol and its adjacent communities frequently meets the approval of local residents. The necessity for clear, compassionate, and consistent veterinary service persists across the spectrum from new pet owners seeking advice to longtime clients managing special conditions. This practice serves an essential role within the community by helping to fulfill its necessary functions.
Business Hours
Monday
09:00AM-18:30PM
Tuesday
09:00AM-18:30PM
Wednesday
09:00AM-18:30PM
Thursday
09:00AM-18:30PM
Friday
09:00AM-18:30PM
Saturday
09:00AM-13:00PM
Popular Hours
6a
12p
6p
12a
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Acupuncture
Dental
Ophthalmology
Surgery
Team
Christopher Artingstall
Veterinarian
Elisa Best
Veterinarian
Philip Birch
Veterinarian
Thomas Bury
Veterinarian
Owen Davies
Veterinarian
Robert Harper
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Paul Sheppard
6 Jun 2021
Took my very ill dog as an out of hours case, she needed to be euthanised, we were not allowed in when she was prepared.
When we were allowed in she was boiling hot, clearly distressed, once she had ...
Took my very ill dog as an out of hours case, she needed to be euthanised, we were not allowed in when she was prepared.
When we were allowed in she was boiling hot, clearly distressed, once she had passed I was asked if I wanted to put her in the car first, clearly talking about settling the bill, on the way to the door I was then reminded of the bill cost.
Steer clear, no empathy, focussed on money rather than owner feelings or animal care.
Alice H
26 Jun 2018
Friendly and efficient service that makes the trauma of taking a reluctant pet to the vet that much easier. All the tests that were recommended were fully explained and told of the costs up front and ...
Friendly and efficient service that makes the trauma of taking a reluctant pet to the vet that much easier. All the tests that were recommended were fully explained and told of the costs up front and the results were back on time and we got to speak to the vet that we initially saw about them. Very happy with the service and will undoubtedly be using them again.
Martin Bodley
11 Jun 2018
Rowe's main veterinary hospital, open 24hours for emergencies. Receptionists and vets are friendly and knowledgeable. If you are taking your pet out of hours there is an additional fee.
Stewart Rowden
4 Jun 2018
The Bradley Stoke branch is open 24 hours so you can go to them with emergencies ( although remember emergency hours costs a lot more so be prepared for a more expensive fee to see your pet). We take ...
The Bradley Stoke branch is open 24 hours so you can go to them with emergencies ( although remember emergency hours costs a lot more so be prepared for a more expensive fee to see your pet). We take our cats and hamsters there. Very wildlife friendly- will take in wildlife to pass on to wildlife rescue centers and will do what emergency work they can for the wild animal's welfare for free. We run a bat hospital and their help has been very important to us.
Ken Thomas
12 May 2018
Though excellent vets they are driven by money so you'd better be insured. When I questioned the high cost of my cats tablets I was told it was because they were 'prescription' tablets so I came home ...
Though excellent vets they are driven by money so you'd better be insured. When I questioned the high cost of my cats tablets I was told it was because they were 'prescription' tablets so I came home and ordered the next ones from USA for a tenth of the cost including postage, (prescription was an obvious lie). The lack of money obtained is also the reason why they are reluctant to treat wildlife which is completely against the Duty Of Care Wildlife Act they swore an oath to, and they put out false lies about there being Avian Flu in the area which is not only a downright lie but also an excuse not to treat animals they don't get paid for which is an excuse they have used before.
Deb Fielder
29 Apr 2018
Fantastic knowldgeable vets and staff. Can't give enough stars for the help for our little dog. Scooby was well looked after and cared for everything was explained to us and nothing was too much troub...
Fantastic knowldgeable vets and staff. Can't give enough stars for the help for our little dog. Scooby was well looked after and cared for everything was explained to us and nothing was too much trouble. Thankyou to eveyone
Jane Barber
25 Apr 2018
Recently experienced 600% increase in routine care costs without any explanation beforehand. No answer to email asking for explanation for future treatment and no published costs to help expectations....
Recently experienced 600% increase in routine care costs without any explanation beforehand. No answer to email asking for explanation for future treatment and no published costs to help expectations. Rarely possible to see same vet. Many vets leave within very short period of time. Very good set up but reluctantly seems we have to look for new vet.
Tony Friend
23 Apr 2018
Fantastic vets, really friendly staff and all Obviously animal lovers. Have treated our cats since we moved to the area and never had a complaint, they were brilliant when we had to have our oldest ca...
Fantastic vets, really friendly staff and all Obviously animal lovers. Have treated our cats since we moved to the area and never had a complaint, they were brilliant when we had to have our oldest cat Boston put to sleep, she was 20 and the kindness and respect we had was exceptional even down to a hand written card a few days afterwards.
Highly recommended
Deb Cox
30 Jan 2018
I knew that the time would come that Maggie, my little blind cocker spaniel would need to have an eye removed as it was causing problems, I was referred to Rowe. I arrived early and was treated with t...
I knew that the time would come that Maggie, my little blind cocker spaniel would need to have an eye removed as it was causing problems, I was referred to Rowe. I arrived early and was treated with the utmost kindness and was even made a coffee by the exceptionally friendly reception staff. Maggie saw James, and was tested for all possibilities before he indeed, confirmed the need for an eye removal, which was duly carried out last week. I was ensured that I could ring for reassurance at any point and again the kindness when I did was greatly appreciated. David rang to reassure me as soon as her operation had been completed, the conversation was not rushed even though he was obviously very busy (they had fitted me in without question when I asked if it could be done the next day, after deliberating for a while). I was allowed to pick her up the same day as she was restless being away from home. I had some concerns over the weekend about swelling and sent pictures, a vet rang back as promised to reassure me. Nothing but kindness, great care and consideration throughout. Thank you.
Ruth Ferris
23 Nov 2017
I'm extremely disappointed with my most recent experience at Rowe Veterinary Group Bradley Stoke. Previous experiences have been generally good. However, my dog was admitted today on the advice of 2 d...
I'm extremely disappointed with my most recent experience at Rowe Veterinary Group Bradley Stoke. Previous experiences have been generally good. However, my dog was admitted today on the advice of 2 different vets from the group to have her teeth cleaned. So I duly booked her in. I was advised that she might need an extraction so was unsurprised to be phoned mid procedure to be told she needed a canine extracting and I needed to be told there was a risk of her jaw breaking when it was removed. After a short discussion I agreed that the tooth needed to come out. Imagine my horror when an hour or so later the vet (Chris) informed me that all had gone well and that he had extracted 17 teeth! That's nearly half of them! No discussion at all. I know the vet is the expert and we are just the client but we are the owners and have principle duty of care. I expect some kind of communication before someone undertakes such actions. It is after all completely irreversible. I believe the owner should have some choice in the matter having been informed by the vet of the facts and any advise they might give. We are intelligent people capable of making informed decisions regarding what is after all, OUR PET! I feel this was a serious miscommunication error and I also feel all trust is gone. I will not be able to entrust any of my dogs into the care of this particular vet for fear of what he could potentially decide to do without prior communication. Badly done - very badly done indeed.
steve bevan
5 May 2017
Very good vetinary practice specialising in all types of pets with dedicated eye clinic A1
Paul Manley
1 Apr 2017
Our dog wags his tail and leads us in here so we know he is well treated when he has to go out the back with them or has to stay over.
Equally when we are with him staff are always affectionate and ...
Our dog wags his tail and leads us in here so we know he is well treated when he has to go out the back with them or has to stay over.
Equally when we are with him staff are always affectionate and helpful. Very fortunate to have them as our local vets :)
Great to see expansion too offering more services and improved parking
Matthew Gardiner
3 Feb 2017
My King Charles Spaniel was in here over Xmas and their service was first rate.
Peter Gambrell
31 Jan 2017
The reception staff are very friendly and receive excellent service from the vets we see.
Rufus Montoya
22 Dec 2016
Upsetting and abrupt.
My wife took our cat in today as she had been unwell for two days and not keeping foods or fluids down.
Our cat was taken for bloods and my wife was told that subsequently our...
Upsetting and abrupt.
My wife took our cat in today as she had been unwell for two days and not keeping foods or fluids down.
Our cat was taken for bloods and my wife was told that subsequently our cat was having difficulty breathing.
Without any diagnosis offered my wife was given an ultimatum of a 800 pound bill to try and find out what was wrong or to let our cat go...
My wife was not allowed to take our cat home or anywhere else fir a second opinion.
The whole experience has left us all in a state of shock and upset to lose our cat with no understanding of why.
I am appalled by the treatment received and stunned that a matter this emotional can be treated with such a lack of compassion.
Devastated and disgusted.
Lynne Allen
13 Dec 2016
It's so sad that our beautiful kitten has a chronic eye disease but everyone at the eye clinic are wonderful with her, they are thorough and dedicated to her ongoing care, I am so pleased to know they...
It's so sad that our beautiful kitten has a chronic eye disease but everyone at the eye clinic are wonderful with her, they are thorough and dedicated to her ongoing care, I am so pleased to know they are so supportive and caring.
Claire Simpson
22 Jun 2016
I love this practice. The facility and staff are second to none, I have recently moved to Wales but continue to bring my cats here as I trust the vets and staff. The reception staff are always friendl...
I love this practice. The facility and staff are second to none, I have recently moved to Wales but continue to bring my cats here as I trust the vets and staff. The reception staff are always friendly and have a genuine compassion for animals.
Donna Lloyd
22 Feb 2016
I have been overwhelmed with the expertise, caring brilliant team of vets nurses and reception team . And a massive thank you to, Irenie and all involved for preforming an emergency ovariohysterectom...
I have been overwhelmed with the expertise, caring brilliant team of vets nurses and reception team . And a massive thank you to, Irenie and all involved for preforming an emergency ovariohysterectomy on our dog lily, we are not out of the woods yet as are waiting on some results, however lily is back at home were she is recovering, things could of been very different if it wasn't for your amazing efforts, kind regards and Hugh thank you's to all the team at Rowe, lily is a big part of our lives, Donna and Brendon
Lisa Evans
7 Feb 2016
What a fantastic clinic :) My cat Max was hit by a car if it wasn't for the staff at the Rowe group my Max would have died. He needed a specialist op on his bladder and my local vet was not qualified ...
What a fantastic clinic :) My cat Max was hit by a car if it wasn't for the staff at the Rowe group my Max would have died. He needed a specialist op on his bladder and my local vet was not qualified to do the op. The staff are lovely and so caring... Thank you to all the staff it's been 6 months and Max has recovered well and is now fighting fit again
Laura Green
29 Jan 2016
The whole Team could not be more helpful, especially Henry in the beginning when our Lab was starting to become more poorly. But at times the receptionists do not have a clue about the Insurance and h...
The whole Team could not be more helpful, especially Henry in the beginning when our Lab was starting to become more poorly. But at times the receptionists do not have a clue about the Insurance and how to go about it. I would suggest they just ask customers to ring Jill at Thornbury Practice and she will help with every query on Insurance claims. Lovely lady to deal with. Julie has now taken over our Lab's care when he was diagnosed with diabetes and always rings me with results and seems to have time to talk over any queries. I would recommend this Vet practice again.
Angie Carroll
22 Jan 2016
A big thank you to Mark Owen for fixing up Rocky's foot. I have been using Rowes for over 30yrs and love the fact that they have the specialists we need within the group so there is always continuity....
A big thank you to Mark Owen for fixing up Rocky's foot. I have been using Rowes for over 30yrs and love the fact that they have the specialists we need within the group so there is always continuity.. We had to come to Bradley Stoke Hospital for Surgery on my little Jack Russell's foot. Mark has done a dantastic job with a plate and screws and you would never know now, she is coming on great guns..! A big thank you to all the lovely nurses there and the all important night staff.. When my dog had to stay over they let me phone up last thing at night to see how she was and then they phoned me with an update in the morning. Just fantastic service and people..!
leesa green
30 Dec 2015
Overall they are more concerned about charging very high prices and giving poor service standards. Receptionists can be off, waiting times, even when appointment booked, are up to an hour!
We queried...
Overall they are more concerned about charging very high prices and giving poor service standards. Receptionists can be off, waiting times, even when appointment booked, are up to an hour!
We queried why we had to pay 75 for a drip to be put in dogs arm by a NON qualified assistant, and just told that these are their prices even for assistant receptionist help. When we had to re-enter our dog after he was released by them, the exact same day, they charged us new fees for getting him back in!!! It was their fault as he shouldn't have come home!
Incorrect dietary advice was given, we could go on...
Night time Vet we could hardly understand as her English was so poor, the last thing you need when you are upset and worried about your animal and you need to know whats going on.
We would rather travel the extra miles and go to the Langford animal hospital than give this money grabbing firm any more of ours or our beloved animals to their care.
The service, the treatment you get and the overall feeling of distrust you have from dealing with this hospital leaves a bad taste in your mouth and huge concerns about what they are doing to your animal behind the closed doors
Map
Is this your business?
CLAIM IT HEREIncorrect information? Let us know