We decided to take our 11year old dog to Rowe in Thornbury after recently moving to the town, and after reading reviews. However, I really wish we had chosen an alternative practice after our experience. Shortly after his first check up and throughout lockdown, our dog began to look bloated - almost like he was pregnant. We took him back for a check up but owing to C19 had to drop him off and collect after the examination. He walked in fine but came out lame in his back leg. The vet didn't say anything had happened so I didn't think anything of it. However, after a week of not getting better, I decided to call to enquire. They said they assumed that he had arrived lame. How can a vetinerary practice not have procedures to recognise that an animal arrives and leaves in a different state?! It was particularly up setting as our dog had diagnosed with a terminal liver tumour, and given only weeks to live. Whilst a free check up was provided, no explanation of how it happened was ever provided. Ultimately, because of this lameness, we never got to properly walk our beloved pooch before we had to say goodbye. Rowe took that from us. We also had issues of communication when trying to book in for our dog to be euthanized - the hardest call I've ever had to make. However we ended up having to make an emergency appointment before being able to book. Very upsettingly, Rowe didn't recognise the upsetting nature of the event and didnt think we would be too upset to think of every small thing and it transpire they send our pooch for cremation with his collar - which we wanted returned. I have to say that, having raised our grievenses with Rowe we have received a very unacceptable corporate response, clearing themselves of any responsibility. If you want a caring, compassionate vets that can look after you through the most distressing parts of pet ownership, these guys are not for you. We shall not be using again. They have made the loss of our pet so much harder to deal with. Read Less