Collier and Brock

On Monday night out beautiful boy Sam, was took to collier and brock vets in Irvine, he was so poorly really thought we were going to lose him, the staff at collier and brock were amazing from reception to the vets, turned out he had a bouncy ball stuck in his intestine, he had his operation on Tuesday morning in the Troon surgery where again staff were amazing, so grateful to both surgerys, hes now at home and although he's got a long road ahead he's healing. Can't recommend collier and brock vets highly enough. thank you all for all you did for our boy!!! Xx Read Less

My old lady pebbles had to be put to sleep yesterday, and the girls dealing with her (and us) were so kind. The whole process was explained beforehand, and they were so gentle and reassuring with her. What was a very sad time went very quickly and peacefully and was very much appreciated. Thank you x Read Less

This afternoon I visited with one of my best friends. My chocolate lab JD. A cure wasn't to be and she crossed Rainbow Bridge. I can't thank the staff enough for the care, compassion, dignity and respect in the way they treated her, and me as I was a wreck. Thanks so much. It'll be strange visiting with just the one dog in future. Wouldn't go anywhere else. Read Less

We have been customer for 20years. Safe to say after the worst experience of our lifes three weeks ago we wont be back. Our beloved nearly twelve year old dog had to be put to sleep, as if this isnt heart breaking enough instead of it taking seconds for him to pass the hole thing lasted around 30 minutes with our little bailey screaming in pain. We had never let him suffer in his life till the very end. The vet got some of the injection in then it just stopped, he kept trying to get the needle back in but failed they then shaved another leg meant while bailey our dog is screaming strugging half here and half not this was heart breaking. After shaving his other leg the vet still could not get the needle in. Baileys still screaming we were in shock this is meant to be straight foward but no our pride and joy is suffering more than he suffered in his hole life. My husband is telling the vet this is wrong he needs to do something we then got asked do we want him sedated, after nearly 20 min of our dog screaming he asked this. Do something we told the vet . He then gt a jag in his back leg which after 5min started to calm bailey down then eventually fall asleep. The vet then finished his job in putting bailey to sleep. Yes he says sorry. Im afraid thats not enough. Our last memories of out dog was him suffering and letting us know he was suffering. We were helpless. We paid the bill then left. We had arranged to get baileys ashes back so four days later we had heard nothing so we called the vet as we were told we would have him back by the weekend,this was now tuesday the following week. On calling we then got told we cant have bailey tilll friday so please dont call regarding this again. We then had to go and pick bailey up ourselfs This was only after calling Mr brock he had found out baileys ashes were ready and we were able to go get him ourselfs so we did. I will never be back i will never recommed. My dog was left suffering far to long and we are left with the worst memorys ever.Read Less

I want to thank all the staff especially David for their caring and compassionate care of my wee cat Floyd. David took the time to explain fully Floyds condition and answered all my questions honestly throughout the months of treatment. He was so compassionate at the end of Floyds life and I really appreciate that. Thank you all x Read Less

Would just like to thankyou in how you dealt with our gorgeous 19yo cat lightening and the amount of empathu and sympathy you shown whilst she past away. She was a treasured pet who fought to the bitter end. I received her ashes back today in a beautiful box and a lovely sympathy card Thankyou so so much she is back where she belongs on a shelf above my bed the closest i can get her to me. Xxx Read Less