Biscot Mill Veterinary Centre
Luton, Bedfordshire
General Info
Biscot Mill Veterinary Centre is a long established first opinion small animal veterinary practice in the heart of Bedfordshire.
We offer caring sensible and unhurried advice to ensure your pets are kept comfortable, healthy and happy.
At Biscot Mill Veterinary Centre our aim is to provide your pet with the care we want for our own dogs and cats. We want them to enjoy visiting us, or at the very least not to worry about visiting.
We offer caring sensible and unhurried advice to ensure your pets are kept comfortable, healthy and happy.
At Biscot Mill Veterinary Centre our aim is to provide your pet with the care we want for our own dogs and cats. We want them to enjoy visiting us, or at the very least not to worry about visiting.
Reviews
Elena Dunn
2 Oct 2023
REPORT
My cat has pododermatitis. We had a video call and a consultant agreed that it's pododermatitis. Today I called to speak with the vet, review the video and get a prescription. Guess what? The vets are...
My cat has pododermatitis. We had a video call and a consultant agreed that it's pododermatitis. Today I called to speak with the vet, review the video and get a prescription. Guess what? The vets are busy, they can put me on "call return" list but no one knows what day and what time I will be contacted! I asked if they could book me for face-to-face appointment. All they offered me was a midday appointment. I explained that I work and can not bring my cat midday and was advised to call at 08:30 in the morning to find out what appointments are available on a day. I explained once more that my working day begins at 08:00 and finishes at 15:45. The receptionists said they have no evening appointments and I should call at 08:30. It was like a bad case of Groundhog Day! OK, I asked if the vet could review the video of my cat's paw and just send me a prescription. The answer was "no"! So, my cat needs treatment but vets don't have a suitable appointment or any desire to call me back, or review the video and send a prescription. Bravo!
Jackie childs
28 Feb 2022
REPORT
When it came to the heartbreaking time to have my beloved dog put to sleep the vet I saw was very kind and understanding, to the point of closing the main doors so me and my son could both be with him...
When it came to the heartbreaking time to have my beloved dog put to sleep the vet I saw was very kind and understanding, to the point of closing the main doors so me and my son could both be with him at the end. Thankyou from the bottom of my heart. Jackie x
Nic
18 May 2021
REPORT
Not the vets it used to be when Dr Norman had it. Absolutely awful service. Feel horrendously guilty for taking my dog to them. Clearly post op after care is non existent to them. My dog was left in a...
Not the vets it used to be when Dr Norman had it. Absolutely awful service. Feel horrendously guilty for taking my dog to them. Clearly post op after care is non existent to them. My dog was left in an awful state when I collected him. Strongly advise pet owners to use a different vets!!!
Nick
19 Jan 2021
REPORT
Aggressive receptionist, unwelcoming, rude and confrontational!
Sophie, the Vet, was absolutely wonderful with my puppy but will now consider changing.
Sharon Ratcliffe
31 Jul 2020
REPORT
Accommodating and friendly vets. Reasonably priced and willing to go the extra mile.
Mr t O’Neill
31 Jul 2020
REPORT
Just been in to this vets practice and basically been And payed over 200 pounds to get grass seed removed from my dogs paw ? for years this practice was run by a very good vet mr Norman always on tim...
Just been in to this vets practice and basically been And payed over 200 pounds to get grass seed removed from my dogs paw ? for years this practice was run by a very good vet mr Norman always on time and always sorted out any problem at a reasonable charge now in the hands of new vets I have had to wait a week to get in to see the vet who all now like to call them self DOCTORS now normal removal of grass seed is a very simple process I have had dogs for 40years and this is part of ownership for the new vets of today it Gold A way to make a quick buck out of the dog owner when I got home after paying the bill they said could be 150 and was infact 190 + I looked up the price of the medication and found 10 Tablets 24 pounds from the vet cost on line 19 pence a tablet same on the antibiotic well over 100percet mark up so give them a miss if you can or be prepared to pick up a big bill for what was a cheap Job now a big payday for the vet sorry dog doctor.
Jam Willi
4 Feb 2018
REPORT
Excellent facilities and highly qualified vets. Very caring service.
Christina Ryan
29 Aug 2017
REPORT
a ashfaq
24 Apr 2017
REPORT
ali alp
18 Feb 2017
REPORT
Great vets
Hannah Dunkley
18 Jan 2017
REPORT
Alyson Fletcher
6 Dec 2016
REPORT
They was so caring and looked after my old boy so well. All very caring and kind.
Julie Meaton Was Miller
9 Oct 2016
REPORT
I've taken my cat Casper there a few times now and they're always so nice! Right from checking in with the ladies on reception to the vets themselves,and they don't dish out things for the sake of it ...
I've taken my cat Casper there a few times now and they're always so nice! Right from checking in with the ladies on reception to the vets themselves,and they don't dish out things for the sake of it or for money,I have no negatives at all!!!
Emma Conroy
5 Sep 2016
REPORT
I would like to say a massive thank you to the receptionist staff "Laura & Danielle" and the vet "Verity" for dealing with my dog today. I had transferred my dog here as our previous vets had frighten...
I would like to say a massive thank you to the receptionist staff "Laura & Danielle" and the vet "Verity" for dealing with my dog today. I had transferred my dog here as our previous vets had frightened him when examining his leg to the extent he had bitten the vet. When I arrived the receptionists came to make a big fuss of Russell so he was more relaxed. Verity then spent a lot of time with Russell before examining him and did it on his terms. She was also talking to him whilst checking his leg which helped. Can't thank them enough and hopefully by using this vets he will gain confidence again. Thank you all.
Margaret Boniface
3 Sep 2016
REPORT
We had to end the life of our beloved collie this week we were very impressed at the care and compassion shown by David Norman. Not only did he explain the procedure carefully but also gave us time to...
We had to end the life of our beloved collie this week we were very impressed at the care and compassion shown by David Norman. Not only did he explain the procedure carefully but also gave us time to spend with Megan afterwards if we wanted. He explained what would happen to her body and where it would go. He showed us out of the back door and said we could pay at a later time when we felt up to it. It was also fairly priced not the high bill I was expecting. It was all very comforting at a difficult time. We also received a condolence card from them today. An enormous Thank You to everyone at the surgery.
Corrina Rutter
17 Aug 2016
REPORT
I have been visiting this vets for years. The pricing is reasonable and I always feel they put the welfare of the animal first. Their pricing is on display for everyone to see and I have never had unn...
I have been visiting this vets for years. The pricing is reasonable and I always feel they put the welfare of the animal first. Their pricing is on display for everyone to see and I have never had unnecessary add on tests and treatments that seem to be added as a matter of course elsewhere. All the cats and kittens I foster are treated here as well with equal care and compassion. There is nowhere I would rather take my pets when it is time for them to go and I would recommend them ahead of any other local vets. The only complaint I have is about the size of the carpark!
Cush Andrews
25 Jul 2016
REPORT
Today we said our final goodbyes to our 15 year old Yorkie, Dippi. We would like to give our thanks and appreciation to David Norman for his patience and understanding. Not once did he rush us in our ...
Today we said our final goodbyes to our 15 year old Yorkie, Dippi. We would like to give our thanks and appreciation to David Norman for his patience and understanding. Not once did he rush us in our decision to have her put down and even gave us time before and after she had gone. It was quick and painless and Dippi is now at rest. David even showed us out via the back door so we didn't have to stand in the waiting area to pay whilst crying our eyes out. Thanks once again, we're so glad we came to you.
Cosimo Bocchino
19 Jul 2016
REPORT
These amateurs injured my dogs eye during annual treatment and sent him home with bleeding eye that nobody saw or treated before sending him home, no explanation or apology has been offered according ...
These amateurs injured my dogs eye during annual treatment and sent him home with bleeding eye that nobody saw or treated before sending him home, no explanation or apology has been offered according to David there is no explanation and is quick to wash his hands of this matter however I sincerely believe that my dog was abused and injured whilst in the care of these so called animal lovers and furthermore David you condone the actions of your untrained staff there fore kindly remove jack from your practice list as I will not bring him there ever again ,jack is NOT dangerous you and your staff are dangerous.
Charlotte Gray
19 Dec 2015
REPORT
Cant thank David and Olivia enough for their support with our dog Max, he's not always the easiest but they took the time to get to know his behaviour and work around it to make him more comfortable. ...
Cant thank David and Olivia enough for their support with our dog Max, he's not always the easiest but they took the time to get to know his behaviour and work around it to make him more comfortable. I think Max is now the only dog in the world that runs back into the vets rather than leave. Thankyou so much for helping him back to his normal self after such a horrible illness, we will always be grateful. Max says thanks too!
Robin Mennell
18 Jun 2015
REPORT
I think people who want money up front before they do anything, is all about money. Confirms what I have always thought about vets. We spent over 40 for nothing, and still going to watch my dog die. ...
I think people who want money up front before they do anything, is all about money. Confirms what I have always thought about vets. We spent over 40 for nothing, and still going to watch my dog die. Ultimately its my fault as I can't afford the treatment. Probably would have been better to have him put down. Sad indictment.
Donna- Louise Jones
21 Feb 2014
REPORT
I have been using david normans vets for years and wood highly recommend them. All the vets and other staff are friendly and always supportive. I wont ever use another vets in luton ever. David Norm...
I have been using david normans vets for years and wood highly recommend them. All the vets and other staff are friendly and always supportive. I wont ever use another vets in luton ever. David Norman is a brillant vet and wood highly recommend him anyday. Good work guys xxx
Book an Appointment
Online booking unavailable
Please call
0871 9781510
Business Hours
Monday
Mon
08:30AM-19:00PM
Tuesday
Tue
08:30AM-19:00PM
Wednesday
Wed
08:30AM-19:00PM
Thursday
Thu
08:30AM-19:00PM
Friday
Fri
08:30AM-19:00PM
Saturday
Sat
08:30AM-12:00PM
Popular Hours
6a
12p
6p
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Biscot Mill Veterinary Centre
Luton, Bedfordshire
General Info
Biscot Mill Veterinary Centre is a long established first opinion small animal veterinary practice in the heart of Bedfordshire.
We offer caring sensible and unhurried advice to ensure your pets are kept comfortable, healthy and happy.
At Biscot Mill Veterinary Centre our aim is to provide your pet with the care we want for our own dogs and cats. We want them to enjoy visiting us, or at the very least not to worry about visiting.
We offer caring sensible and unhurried advice to ensure your pets are kept comfortable, healthy and happy.
At Biscot Mill Veterinary Centre our aim is to provide your pet with the care we want for our own dogs and cats. We want them to enjoy visiting us, or at the very least not to worry about visiting.
Business Hours
Monday
08:30AM-19:00PM
Tuesday
08:30AM-19:00PM
Wednesday
08:30AM-19:00PM
Thursday
08:30AM-19:00PM
Friday
08:30AM-19:00PM
Saturday
08:30AM-12:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Elena Dunn
2 Oct 2023
My cat has pododermatitis. We had a video call and a consultant agreed that it's pododermatitis. Today I called to speak with the vet, review the video and get a prescription. Guess what? The vets are...
My cat has pododermatitis. We had a video call and a consultant agreed that it's pododermatitis. Today I called to speak with the vet, review the video and get a prescription. Guess what? The vets are busy, they can put me on "call return" list but no one knows what day and what time I will be contacted! I asked if they could book me for face-to-face appointment. All they offered me was a midday appointment. I explained that I work and can not bring my cat midday and was advised to call at 08:30 in the morning to find out what appointments are available on a day. I explained once more that my working day begins at 08:00 and finishes at 15:45. The receptionists said they have no evening appointments and I should call at 08:30. It was like a bad case of Groundhog Day! OK, I asked if the vet could review the video of my cat's paw and just send me a prescription. The answer was "no"! So, my cat needs treatment but vets don't have a suitable appointment or any desire to call me back, or review the video and send a prescription. Bravo!
Jackie childs
28 Feb 2022
When it came to the heartbreaking time to have my beloved dog put to sleep the vet I saw was very kind and understanding, to the point of closing the main doors so me and my son could both be with him...
When it came to the heartbreaking time to have my beloved dog put to sleep the vet I saw was very kind and understanding, to the point of closing the main doors so me and my son could both be with him at the end. Thankyou from the bottom of my heart. Jackie x
Nic
18 May 2021
Not the vets it used to be when Dr Norman had it. Absolutely awful service. Feel horrendously guilty for taking my dog to them. Clearly post op after care is non existent to them. My dog was left in a...
Not the vets it used to be when Dr Norman had it. Absolutely awful service. Feel horrendously guilty for taking my dog to them. Clearly post op after care is non existent to them. My dog was left in an awful state when I collected him. Strongly advise pet owners to use a different vets!!!
Nick
19 Jan 2021
Aggressive receptionist, unwelcoming, rude and confrontational!
Sophie, the Vet, was absolutely wonderful with my puppy but will now consider changing.
Sharon Ratcliffe
31 Jul 2020
Accommodating and friendly vets. Reasonably priced and willing to go the extra mile.
Mr t O’Neill
31 Jul 2020
Just been in to this vets practice and basically been And payed over 200 pounds to get grass seed removed from my dogs paw ? for years this practice was run by a very good vet mr Norman always on tim...
Just been in to this vets practice and basically been And payed over 200 pounds to get grass seed removed from my dogs paw ? for years this practice was run by a very good vet mr Norman always on time and always sorted out any problem at a reasonable charge now in the hands of new vets I have had to wait a week to get in to see the vet who all now like to call them self DOCTORS now normal removal of grass seed is a very simple process I have had dogs for 40years and this is part of ownership for the new vets of today it Gold A way to make a quick buck out of the dog owner when I got home after paying the bill they said could be 150 and was infact 190 + I looked up the price of the medication and found 10 Tablets 24 pounds from the vet cost on line 19 pence a tablet same on the antibiotic well over 100percet mark up so give them a miss if you can or be prepared to pick up a big bill for what was a cheap Job now a big payday for the vet sorry dog doctor.
Jam Willi
4 Feb 2018
Excellent facilities and highly qualified vets. Very caring service.
Christina Ryan
29 Aug 2017
a ashfaq
24 Apr 2017
ali alp
18 Feb 2017
Great vets
Hannah Dunkley
18 Jan 2017
Alyson Fletcher
6 Dec 2016
They was so caring and looked after my old boy so well. All very caring and kind.
Julie Meaton Was Miller
9 Oct 2016
I've taken my cat Casper there a few times now and they're always so nice! Right from checking in with the ladies on reception to the vets themselves,and they don't dish out things for the sake of it ...
I've taken my cat Casper there a few times now and they're always so nice! Right from checking in with the ladies on reception to the vets themselves,and they don't dish out things for the sake of it or for money,I have no negatives at all!!!
Emma Conroy
5 Sep 2016
I would like to say a massive thank you to the receptionist staff "Laura & Danielle" and the vet "Verity" for dealing with my dog today. I had transferred my dog here as our previous vets had frighten...
I would like to say a massive thank you to the receptionist staff "Laura & Danielle" and the vet "Verity" for dealing with my dog today. I had transferred my dog here as our previous vets had frightened him when examining his leg to the extent he had bitten the vet. When I arrived the receptionists came to make a big fuss of Russell so he was more relaxed. Verity then spent a lot of time with Russell before examining him and did it on his terms. She was also talking to him whilst checking his leg which helped. Can't thank them enough and hopefully by using this vets he will gain confidence again. Thank you all.
Margaret Boniface
3 Sep 2016
We had to end the life of our beloved collie this week we were very impressed at the care and compassion shown by David Norman. Not only did he explain the procedure carefully but also gave us time to...
We had to end the life of our beloved collie this week we were very impressed at the care and compassion shown by David Norman. Not only did he explain the procedure carefully but also gave us time to spend with Megan afterwards if we wanted. He explained what would happen to her body and where it would go. He showed us out of the back door and said we could pay at a later time when we felt up to it. It was also fairly priced not the high bill I was expecting. It was all very comforting at a difficult time. We also received a condolence card from them today. An enormous Thank You to everyone at the surgery.
Corrina Rutter
17 Aug 2016
I have been visiting this vets for years. The pricing is reasonable and I always feel they put the welfare of the animal first. Their pricing is on display for everyone to see and I have never had unn...
I have been visiting this vets for years. The pricing is reasonable and I always feel they put the welfare of the animal first. Their pricing is on display for everyone to see and I have never had unnecessary add on tests and treatments that seem to be added as a matter of course elsewhere. All the cats and kittens I foster are treated here as well with equal care and compassion. There is nowhere I would rather take my pets when it is time for them to go and I would recommend them ahead of any other local vets. The only complaint I have is about the size of the carpark!
Cush Andrews
25 Jul 2016
Today we said our final goodbyes to our 15 year old Yorkie, Dippi. We would like to give our thanks and appreciation to David Norman for his patience and understanding. Not once did he rush us in our ...
Today we said our final goodbyes to our 15 year old Yorkie, Dippi. We would like to give our thanks and appreciation to David Norman for his patience and understanding. Not once did he rush us in our decision to have her put down and even gave us time before and after she had gone. It was quick and painless and Dippi is now at rest. David even showed us out via the back door so we didn't have to stand in the waiting area to pay whilst crying our eyes out. Thanks once again, we're so glad we came to you.
Cosimo Bocchino
19 Jul 2016
These amateurs injured my dogs eye during annual treatment and sent him home with bleeding eye that nobody saw or treated before sending him home, no explanation or apology has been offered according ...
These amateurs injured my dogs eye during annual treatment and sent him home with bleeding eye that nobody saw or treated before sending him home, no explanation or apology has been offered according to David there is no explanation and is quick to wash his hands of this matter however I sincerely believe that my dog was abused and injured whilst in the care of these so called animal lovers and furthermore David you condone the actions of your untrained staff there fore kindly remove jack from your practice list as I will not bring him there ever again ,jack is NOT dangerous you and your staff are dangerous.
Charlotte Gray
19 Dec 2015
Cant thank David and Olivia enough for their support with our dog Max, he's not always the easiest but they took the time to get to know his behaviour and work around it to make him more comfortable. ...
Cant thank David and Olivia enough for their support with our dog Max, he's not always the easiest but they took the time to get to know his behaviour and work around it to make him more comfortable. I think Max is now the only dog in the world that runs back into the vets rather than leave. Thankyou so much for helping him back to his normal self after such a horrible illness, we will always be grateful. Max says thanks too!
Robin Mennell
18 Jun 2015
I think people who want money up front before they do anything, is all about money. Confirms what I have always thought about vets. We spent over 40 for nothing, and still going to watch my dog die. ...
I think people who want money up front before they do anything, is all about money. Confirms what I have always thought about vets. We spent over 40 for nothing, and still going to watch my dog die. Ultimately its my fault as I can't afford the treatment. Probably would have been better to have him put down. Sad indictment.
Donna- Louise Jones
21 Feb 2014
I have been using david normans vets for years and wood highly recommend them. All the vets and other staff are friendly and always supportive. I wont ever use another vets in luton ever. David Norm...
I have been using david normans vets for years and wood highly recommend them. All the vets and other staff are friendly and always supportive. I wont ever use another vets in luton ever. David Norman is a brillant vet and wood highly recommend him anyday. Good work guys xxx
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