Potton Veterinary Surgery
Sandy, Bedfordshire
General Info
Your vet in Potton, Biggleswade, Sandy, Gamlingay and the surrounding area.
Twitter: @pottonvets
Blog - http://pottonvets.co.uk/potton-vets-blog/
Website: - http://www.pottonvets.co.uk/
Twitter: @pottonvets
Blog - http://pottonvets.co.uk/potton-vets-blog/
Website: - http://www.pottonvets.co.uk/
Team
Alan Shackleton
Veterinarian
Rene Shackleton
Veterinarian
Lauren Lane
Veterinarian
Vivienne Bateman
Nurse
Hannah Trye
Nurse
Veterinary Diagnostic
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{{staff.biography}}
Reviews
Laura ayres
30 Dec 2024
REPORT
DO NOT ATTEND THIS VETS. They are liable for me having to put my cat to sleep and screwed up with his care and treatment. Prince had hyperthyroidism and went to Potton vets for a routine blood samplin...
DO NOT ATTEND THIS VETS. They are liable for me having to put my cat to sleep and screwed up with his care and treatment. Prince had hyperthyroidism and went to Potton vets for a routine blood sampling. The vet that handled Prince was shocking and he took him away to do the blood sampling when Prince’s heart rate was too high for an 18 year old cat. Prince’s blood pressure and heart rate went so high during the blood sampling the hypertension caused retinal detachment and this caused him to be permanently blind. We took him back to Potton vets a few days later to see the vet we normally see and she mis-diagnosed him with glaucoma and prescribed eye drops. She also prescribed a gabapentin tablet that was too strong for Prince. I administered eye drops for 12 days and all I can say is my poor cat was overdosed with medication and it was like he had dementia. He was peeing everywhere because he was so confused and disorientated. We had to take him to another vet as Potton vets were treating us like we had done something wrong. I am glad we did as that’s when the new vet told us that Prince was overdosed on medication (eye drops, gabapentin tablet for the vet visit and over suppressed on Thyronorm (hyperthyroidism meds)). They had failed to pick up on systemic hypertension, told us that he may re-gain his eyesight when this was not the case and he was permanently blind, my cat had heart disease and could go into heart failure at anytime. As Prince as so overdosed on medication the new vets could not make an accurate assessment of Prince but did say he could die at anytime but bring him back in a week and take him off all the meds apart from the Thyronorm an reduce this to once a day. Was we shocked what Potton vets had done to our cat? YES.
Unfortunately Prince lasted less than twelve hours. He caught his collar on one of the door stops and he developed a blood clot and lost the use of his back legs. This was due to him being so confused and disorientated with the medication he had this accident as he could not walk properly and when we found him he was just flopped on the floor and he was clearly very unwell. We had to put him down on the 19th November at the new vets who treated us with care and compassion. Potton vets had caused us to put our cat to sleep from the catastrophic failures in his care and treatment.
We have put in an official complaint and of course they covered their own arses. I hold them liable for us putting our cat to sleep and now they are not communicating with us as they cannot handle our complaint and are like a child having a tantrum. We sent them a response to their response from our initial complaint. Because we told the TRUTH and said no you are wrong and we are reporting 3 of your vets to the RCVS Professional Conduct Department they are not communicating with us anymore and we have to go through there insurers. They have treated us very bad considering what we are accusing them of.
We went to hand a letter in to do with the complaint and I am asking for a copy of the CCTV from the blood sampling and legally they do not have to give me a copy but I would like a copy. They are refusing to give me a copy but have invited me in to view it on their terms. I am not willing to do this until they provide me with a copy! When we handed the letter in I saw the vet that had made Prince blind and he said our insurers are dealing with the complaint and told reception to call the police. I had warned them I would be coming in and the way they deal with it is call the police. The police were not called as I handed the letter to a very nice veterinary nurse who had helped us previously and explained the situation and wished me a Merry Christmas. Let’s be clear not all the staff at Potton vets are liable for what happened to Prince. 3 vets are and the practice manager needs to learn how to deal with complaints. I’m guessing this is not the first time Potton vets have been accused of a serious allegation. If anyone wants to DM me about this and I can tell you more. What can I say I hold Potton vets liable for us having to put our cat to sleep and I will not give up fighting for justice for Prince. I would not recommend this veterinary practice based on what I have said above. This is of course my opinion and allegations but we were told about the failings of Potton vets by another veterinary practice so this is why we are pursuing our complaint and will be taking it further. Please be really careful if you are attending this veterinary practice. Question everything and do not let them take your pet away for blood sampling. Ask them to do it in the room with you and then if anything goes wrong you can see for yourself. They will not let you have a copy of the CCTV as data protection does not cover animals and you can only have a copy if you are in the footage as it only covers humans!
tom sisk
7 Jan 2022
REPORT
a big thankyou to everybody at potton vets it was my first visit with my jack russell polly who was not very well
unfortunetly the outcome was not good but everyone did what they could they were very...
a big thankyou to everybody at potton vets it was my first visit with my jack russell polly who was not very well
unfortunetly the outcome was not good but everyone did what they could they were very caring and sympathetic and professonal would not hesitate to use them again. once again a big thankyou.
Eeva Whybrow
27 Feb 2018
REPORT
Potton Vets - what can I say. The kindest, friendliest, and most knowledgeable vets I have ever come across. All staff are so welcoming. I can't recommend this place highly enough. #SuperVets
Susan Jakes
16 Feb 2017
REPORT
I like Potton vets because they are very kind and helpful and they have helped my cats a l have had sad times when you loose a animal and happy times they are a great team
Lisa Howard
9 Feb 2017
REPORT
We have been using the amazing services of Potton Vets for many years. They have helped us through many low times with our pets with the utmost sensitivity, and always going above and beyond the call...
We have been using the amazing services of Potton Vets for many years. They have helped us through many low times with our pets with the utmost sensitivity, and always going above and beyond the call of duty. Exceptionally thorough and I wouldn't put the care of my pets in anyone else's hands. A fab team!
Barbara Bailey
1 Feb 2017
REPORT
I have been going to Potton Vets for 9 years, and although I live quite a distance away(24 miles), I would never go anywhere else. The loving care and attention I have had for my two dogs(Sammy and C...
I have been going to Potton Vets for 9 years, and although I live quite a distance away(24 miles), I would never go anywhere else. The loving care and attention I have had for my two dogs(Sammy and Charlie) has been amazing. In 2013, at the age of 15, I had to make the heartbreaking decision to say "goodbye" to Charlie. Alan and Rene allowed me to do this in the most compassionate way. Then last November, Sammy became very poorly, despite the wonderful care he received from Alan and Rene, I had to say "goodbye". Rene allowed Sammy to go to sleep in the most peaceful and dignified manner. The support I have been given from all the team has been a truly wonderful experience for which I am very grateful.
Jo Newbury
12 Jan 2017
REPORT
Our puppy has just been spayed using the Laproscopic method. in conjunction with K-laser treatment. She came home full of fizz (her name IS Fizzie) and apparently in very little discomfort. Took her b...
Our puppy has just been spayed using the Laproscopic method. in conjunction with K-laser treatment. She came home full of fizz (her name IS Fizzie) and apparently in very little discomfort. Took her back this evening for her post op checkup and already the wounds have scabbed over! Apart from being a little quiet last evening due to the anaesthetic, there is very little indication that anything has been done. Although it was a little more expensive, from her point of view it appears to have been worth it. We also went for the medical vest instead of the buster collar - which we have used for our previous bitches - again a little more expensive - and again it has been more than worth it as she is more than happy to wear it.
Any one contemplating any neutering surgery for a pet should really consider this option. We are extremely happy with the results
Nicki Goodship
6 Jan 2017
REPORT
Been with Potton vets since 2012. They are the best vets around. Always there when you need them and always friendly, caring and thoughtful. They have been brilliant with our diabetic cat and know him...
Been with Potton vets since 2012. They are the best vets around. Always there when you need them and always friendly, caring and thoughtful. They have been brilliant with our diabetic cat and know him and his habits well. Would definitely recommend to anyone. Thanks for always being there
Geoffrey Coan
25 Dec 2016
REPORT
Friendly and caring vets, absolutely no complaints about their facilities or the vetinary care they provide. However we did feel on more than one occasion that they were expensive with lots and lots...
Friendly and caring vets, absolutely no complaints about their facilities or the vetinary care they provide. However we did feel on more than one occasion that they were expensive with lots and lots of individual charges that added up (x-ray, second x-ray, sedation, etc) so after several years of using them we moved to another vets.
Paul Ewington
22 Dec 2016
REPORT
Great vets that have really gone out their way to help my little westie who has westie lung. Laser treatment is doing the trick. Racheal the nurse is fantastic with my dog. Highly recommend
Zoe Maddison
28 Jul 2016
REPORT
Just the best Vet's around for miles!
Alan & Rene (who are Potton Vets) are truly the kindest, most caring
and empathetic people I know. Over the past 5 and a half years they have looked after my me...
Just the best Vet's around for miles!
Alan & Rene (who are Potton Vets) are truly the kindest, most caring
and empathetic people I know. Over the past 5 and a half years they have looked after my menagerie which included 6 cats, 8 guinea pigs, 2 rabbits and a hamster (not mentioning the odd hedgehog, pigeon and swan!!)
Their approach to each animal is individual taking into consideration each of my 'girls' personalities as to which is the best way forward in treating them. Never once have I had to question their decision, which coincidentally, was fully explained and prices/estimates given. So every step of the way I knew exactly what was happening and how much it was going to cost and what to expect/results.
Both Alan & Rene go above and beyond of 'just being a vet' to the point of phoning on a Sunday as to enquire of the health of one of my guinea pigs which they had recently operated on!! I've phoned the surgery on many occasions for advice and always feel reassured afterwards.
One Christmas I was struggling to find a cat sitter who could cope with my totally unstable diabetic cat - Potton Vets stepped in and took Eddie into their care and hearts. I truly believed he didn't want to come home!
Their diagnostic equipment is brilliant - allowing you to have most results
whilst at the vets - you don't get that at your doctors or hospital! The dental X-ray, key hole surgery and laser treatment all help to minimise the length of time of surgery and aid recovery. Can€t ask for much more!
All of the staff at Potton are lovely, kind and dedicated to their work. It
makes a trip to the vets so much easier.
I don't know what I'd do without Potton Vets - you truly are wonderful!
Sonia Brooks-Lewis
28 Mar 2016
REPORT
Wanted to send huge hugs and love to my uncle, who today demonstrated the love and care for a life long friend as pet owner. Together with gratitude for the kindness extended by all and specifically t...
Wanted to send huge hugs and love to my uncle, who today demonstrated the love and care for a life long friend as pet owner. Together with gratitude for the kindness extended by all and specifically to Renee Shackleton - vet and all the staff at Patch's vet practice today. Thanks to Renee Phil's pain in grief was respected and whilst Patch at 17 yrs had not much life left to give. Respectfully and with dignity she administered his big sleep. In the few hours left to Phil I noted patch awesomely attached and cuddled him. Holding his paw out to be held and I mean he stretched his paw to this man he loved so very very much. He also allowed something Phil had much craved his final sleep before leaving his home of that many yrs, he slept on Phils chest, slowly comforting his owner to the next so difficult decision, curling his head under Phils chin. I witnessed the final hours with Patch and with pride I write this now, he had 17 very happy pampered years with Philip Michael, they say an owner doesn't choose a cat a cat chooses him. A waif and stray farm cat found his life long friend and Phil his adorable loving friend, companion and pet cat. Sorry to say it comes to us all but took courage and kindness to let Patch go peacefully and not struggle no more. Love you Phil. Keep an ear out, he's with you always. In your heart my darling xxxxx
Pete Hillier
2 Mar 2016
REPORT
We recently took our dog Yankee to Potton vets as he was suffering with really bad teeth and also a blocked ear. The customer service we received from them was absolutley brilliant..after his surgery ...
We recently took our dog Yankee to Potton vets as he was suffering with really bad teeth and also a blocked ear. The customer service we received from them was absolutley brilliant..after his surgery yankee seemed to be suffering from a rather lot of bleeding from his mouth..we were a bit concerned later on that day when it had not stopped..after a phone call to the vets we took Yankee straight back and Alan was great in taking another look at him and eased our concerns..Yankee was right as rain the next day and his ear is now all better all thanks to Potton Vets and their exceptional service. I would highly reccommend anyone who is in need of a Vets that really do care about their customers.
Mary Goodridge
27 Feb 2016
REPORT
Many thanks for the excellent care that you and your staff have shown to my daughter's dog, Molly-Moo. My husband and I have always found all of the staff friendly and willing to go the extra mile in...
Many thanks for the excellent care that you and your staff have shown to my daughter's dog, Molly-Moo. My husband and I have always found all of the staff friendly and willing to go the extra mile in caring for the animals and their owners.
Nicki Mammynel
26 Feb 2016
REPORT
Thanks to you and all your friendly staff for your continuing care of my dear pets. I can always be assured of a warm welcome and your empathy and professionalism are much appreciated. I highly re...
Thanks to you and all your friendly staff for your continuing care of my dear pets. I can always be assured of a warm welcome and your empathy and professionalism are much appreciated. I highly recommend you.
Jeannette Filby
25 Feb 2016
REPORT
A lovely caring and understanding veterinary surgery, who over the past few years have looked after and given us good advice on certain issues with our gsd, we could not wish for a better service, Ala...
A lovely caring and understanding veterinary surgery, who over the past few years have looked after and given us good advice on certain issues with our gsd, we could not wish for a better service, Alan, rene and the whole team are fantastic and we would highly recommend them to any pet owners, also there's always a nice welcome when you visit the surgery. .
Little Infinity
5 Apr 2015
REPORT
I was very impressed with the professional set-up at this surgery and the care that they take in diagnosing your pet. You will not get the cheapest prices at Potton Vets, but what you will get is an a...
I was very impressed with the professional set-up at this surgery and the care that they take in diagnosing your pet. You will not get the cheapest prices at Potton Vets, but what you will get is an assurance that your money is well spent. They have invested in high quality equipment to give the best possible diagnosis and will take the time to walk you through the options that are best for both you and your pet. Like everything else in this world, you get what you pay for, and this practice is no exception! If your pet is precious to you and you want the best care for it, I say look no further than Potton Vets.
Claire Titmus
13 Nov 2014
REPORT
We have taken our dog Louis and rabbit Miffy to see Alan, Rene and team for the past 8-9 years. Nothing is every to much trouble and as silly as my questions may sound they're on hand to answer them. ...
We have taken our dog Louis and rabbit Miffy to see Alan, Rene and team for the past 8-9 years. Nothing is every to much trouble and as silly as my questions may sound they're on hand to answer them. It's a lovely practice and I thoroughly recommend it.
A Google User
23 Feb 2011
REPORT
Great vets very friendly
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Please call
01767 260007
Business Hours
Monday
Mon
08:30AM-19:00PM
Tuesday
Tue
08:30AM-19:00PM
Wednesday
Wed
08:30AM-19:00PM
Thursday
Thu
08:30AM-19:00PM
Friday
Fri
08:30AM-19:00PM
Saturday
Sat
08:30AM-12:00PM
Services
24 Hour Emergency
Allergies
Anaesthesiology
Cardiology
Cold Laser
Dental
Dermatology
Deworming
Endoscopy
Euthanasia
Genetic Disease Testing
House Calls
In-House Blood Analysis
Laboratory
Lameness Locator
Microchipping
Neurology
Nutrition
Oncology
Ophthalmology
Radiology (X-Rays)
Surgery
Titer Testing
Ultrasound
Vaccinations
Popular Hours
6a
12p
6p
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Potton Veterinary Surgery
Sandy, Bedfordshire
Book an Appointment
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General Info
Your vet in Potton, Biggleswade, Sandy, Gamlingay and the surrounding area.
Twitter: @pottonvets
Blog - http://pottonvets.co.uk/potton-vets-blog/
Website: - http://www.pottonvets.co.uk/
Twitter: @pottonvets
Blog - http://pottonvets.co.uk/potton-vets-blog/
Website: - http://www.pottonvets.co.uk/
Business Hours
Monday
08:30AM-19:00PM
Tuesday
08:30AM-19:00PM
Wednesday
08:30AM-19:00PM
Thursday
08:30AM-19:00PM
Friday
08:30AM-19:00PM
Saturday
08:30AM-12:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
24 Hour Emergency
Allergies
Anaesthesiology
Cardiology
Cold Laser
Dental
Dermatology
Deworming
Endoscopy
Euthanasia
Genetic Disease Testing
House Calls
In-House Blood Analysis
Laboratory
Lameness Locator
Microchipping
Neurology
Nutrition
Oncology
Ophthalmology
Radiology (X-Rays)
Surgery
Titer Testing
Ultrasound
Vaccinations
Team
Alan Shackleton
Veterinarian
Rene Shackleton
Veterinarian
Lauren Lane
Veterinarian
Vivienne Bateman
Nurse
Hannah Trye
Nurse
Veterinary Diagnostic
Administrative
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Laura ayres
30 Dec 2024
DO NOT ATTEND THIS VETS. They are liable for me having to put my cat to sleep and screwed up with his care and treatment. Prince had hyperthyroidism and went to Potton vets for a routine blood samplin...
DO NOT ATTEND THIS VETS. They are liable for me having to put my cat to sleep and screwed up with his care and treatment. Prince had hyperthyroidism and went to Potton vets for a routine blood sampling. The vet that handled Prince was shocking and he took him away to do the blood sampling when Prince’s heart rate was too high for an 18 year old cat. Prince’s blood pressure and heart rate went so high during the blood sampling the hypertension caused retinal detachment and this caused him to be permanently blind. We took him back to Potton vets a few days later to see the vet we normally see and she mis-diagnosed him with glaucoma and prescribed eye drops. She also prescribed a gabapentin tablet that was too strong for Prince. I administered eye drops for 12 days and all I can say is my poor cat was overdosed with medication and it was like he had dementia. He was peeing everywhere because he was so confused and disorientated. We had to take him to another vet as Potton vets were treating us like we had done something wrong. I am glad we did as that’s when the new vet told us that Prince was overdosed on medication (eye drops, gabapentin tablet for the vet visit and over suppressed on Thyronorm (hyperthyroidism meds)). They had failed to pick up on systemic hypertension, told us that he may re-gain his eyesight when this was not the case and he was permanently blind, my cat had heart disease and could go into heart failure at anytime. As Prince as so overdosed on medication the new vets could not make an accurate assessment of Prince but did say he could die at anytime but bring him back in a week and take him off all the meds apart from the Thyronorm an reduce this to once a day. Was we shocked what Potton vets had done to our cat? YES.
Unfortunately Prince lasted less than twelve hours. He caught his collar on one of the door stops and he developed a blood clot and lost the use of his back legs. This was due to him being so confused and disorientated with the medication he had this accident as he could not walk properly and when we found him he was just flopped on the floor and he was clearly very unwell. We had to put him down on the 19th November at the new vets who treated us with care and compassion. Potton vets had caused us to put our cat to sleep from the catastrophic failures in his care and treatment.
We have put in an official complaint and of course they covered their own arses. I hold them liable for us putting our cat to sleep and now they are not communicating with us as they cannot handle our complaint and are like a child having a tantrum. We sent them a response to their response from our initial complaint. Because we told the TRUTH and said no you are wrong and we are reporting 3 of your vets to the RCVS Professional Conduct Department they are not communicating with us anymore and we have to go through there insurers. They have treated us very bad considering what we are accusing them of.
We went to hand a letter in to do with the complaint and I am asking for a copy of the CCTV from the blood sampling and legally they do not have to give me a copy but I would like a copy. They are refusing to give me a copy but have invited me in to view it on their terms. I am not willing to do this until they provide me with a copy! When we handed the letter in I saw the vet that had made Prince blind and he said our insurers are dealing with the complaint and told reception to call the police. I had warned them I would be coming in and the way they deal with it is call the police. The police were not called as I handed the letter to a very nice veterinary nurse who had helped us previously and explained the situation and wished me a Merry Christmas. Let’s be clear not all the staff at Potton vets are liable for what happened to Prince. 3 vets are and the practice manager needs to learn how to deal with complaints. I’m guessing this is not the first time Potton vets have been accused of a serious allegation. If anyone wants to DM me about this and I can tell you more. What can I say I hold Potton vets liable for us having to put our cat to sleep and I will not give up fighting for justice for Prince. I would not recommend this veterinary practice based on what I have said above. This is of course my opinion and allegations but we were told about the failings of Potton vets by another veterinary practice so this is why we are pursuing our complaint and will be taking it further. Please be really careful if you are attending this veterinary practice. Question everything and do not let them take your pet away for blood sampling. Ask them to do it in the room with you and then if anything goes wrong you can see for yourself. They will not let you have a copy of the CCTV as data protection does not cover animals and you can only have a copy if you are in the footage as it only covers humans!
tom sisk
7 Jan 2022
a big thankyou to everybody at potton vets it was my first visit with my jack russell polly who was not very well
unfortunetly the outcome was not good but everyone did what they could they were very...
a big thankyou to everybody at potton vets it was my first visit with my jack russell polly who was not very well
unfortunetly the outcome was not good but everyone did what they could they were very caring and sympathetic and professonal would not hesitate to use them again. once again a big thankyou.
Eeva Whybrow
27 Feb 2018
Potton Vets - what can I say. The kindest, friendliest, and most knowledgeable vets I have ever come across. All staff are so welcoming. I can't recommend this place highly enough. #SuperVets
Susan Jakes
16 Feb 2017
I like Potton vets because they are very kind and helpful and they have helped my cats a l have had sad times when you loose a animal and happy times they are a great team
Lisa Howard
9 Feb 2017
We have been using the amazing services of Potton Vets for many years. They have helped us through many low times with our pets with the utmost sensitivity, and always going above and beyond the call...
We have been using the amazing services of Potton Vets for many years. They have helped us through many low times with our pets with the utmost sensitivity, and always going above and beyond the call of duty. Exceptionally thorough and I wouldn't put the care of my pets in anyone else's hands. A fab team!
Barbara Bailey
1 Feb 2017
I have been going to Potton Vets for 9 years, and although I live quite a distance away(24 miles), I would never go anywhere else. The loving care and attention I have had for my two dogs(Sammy and C...
I have been going to Potton Vets for 9 years, and although I live quite a distance away(24 miles), I would never go anywhere else. The loving care and attention I have had for my two dogs(Sammy and Charlie) has been amazing. In 2013, at the age of 15, I had to make the heartbreaking decision to say "goodbye" to Charlie. Alan and Rene allowed me to do this in the most compassionate way. Then last November, Sammy became very poorly, despite the wonderful care he received from Alan and Rene, I had to say "goodbye". Rene allowed Sammy to go to sleep in the most peaceful and dignified manner. The support I have been given from all the team has been a truly wonderful experience for which I am very grateful.
Jo Newbury
12 Jan 2017
Our puppy has just been spayed using the Laproscopic method. in conjunction with K-laser treatment. She came home full of fizz (her name IS Fizzie) and apparently in very little discomfort. Took her b...
Our puppy has just been spayed using the Laproscopic method. in conjunction with K-laser treatment. She came home full of fizz (her name IS Fizzie) and apparently in very little discomfort. Took her back this evening for her post op checkup and already the wounds have scabbed over! Apart from being a little quiet last evening due to the anaesthetic, there is very little indication that anything has been done. Although it was a little more expensive, from her point of view it appears to have been worth it. We also went for the medical vest instead of the buster collar - which we have used for our previous bitches - again a little more expensive - and again it has been more than worth it as she is more than happy to wear it.
Any one contemplating any neutering surgery for a pet should really consider this option. We are extremely happy with the results
Nicki Goodship
6 Jan 2017
Been with Potton vets since 2012. They are the best vets around. Always there when you need them and always friendly, caring and thoughtful. They have been brilliant with our diabetic cat and know him...
Been with Potton vets since 2012. They are the best vets around. Always there when you need them and always friendly, caring and thoughtful. They have been brilliant with our diabetic cat and know him and his habits well. Would definitely recommend to anyone. Thanks for always being there
Geoffrey Coan
25 Dec 2016
Friendly and caring vets, absolutely no complaints about their facilities or the vetinary care they provide. However we did feel on more than one occasion that they were expensive with lots and lots...
Friendly and caring vets, absolutely no complaints about their facilities or the vetinary care they provide. However we did feel on more than one occasion that they were expensive with lots and lots of individual charges that added up (x-ray, second x-ray, sedation, etc) so after several years of using them we moved to another vets.
Paul Ewington
22 Dec 2016
Great vets that have really gone out their way to help my little westie who has westie lung. Laser treatment is doing the trick. Racheal the nurse is fantastic with my dog. Highly recommend
Zoe Maddison
28 Jul 2016
Just the best Vet's around for miles!
Alan & Rene (who are Potton Vets) are truly the kindest, most caring
and empathetic people I know. Over the past 5 and a half years they have looked after my me...
Just the best Vet's around for miles!
Alan & Rene (who are Potton Vets) are truly the kindest, most caring
and empathetic people I know. Over the past 5 and a half years they have looked after my menagerie which included 6 cats, 8 guinea pigs, 2 rabbits and a hamster (not mentioning the odd hedgehog, pigeon and swan!!)
Their approach to each animal is individual taking into consideration each of my 'girls' personalities as to which is the best way forward in treating them. Never once have I had to question their decision, which coincidentally, was fully explained and prices/estimates given. So every step of the way I knew exactly what was happening and how much it was going to cost and what to expect/results.
Both Alan & Rene go above and beyond of 'just being a vet' to the point of phoning on a Sunday as to enquire of the health of one of my guinea pigs which they had recently operated on!! I've phoned the surgery on many occasions for advice and always feel reassured afterwards.
One Christmas I was struggling to find a cat sitter who could cope with my totally unstable diabetic cat - Potton Vets stepped in and took Eddie into their care and hearts. I truly believed he didn't want to come home!
Their diagnostic equipment is brilliant - allowing you to have most results
whilst at the vets - you don't get that at your doctors or hospital! The dental X-ray, key hole surgery and laser treatment all help to minimise the length of time of surgery and aid recovery. Can€t ask for much more!
All of the staff at Potton are lovely, kind and dedicated to their work. It
makes a trip to the vets so much easier.
I don't know what I'd do without Potton Vets - you truly are wonderful!
Sonia Brooks-Lewis
28 Mar 2016
Wanted to send huge hugs and love to my uncle, who today demonstrated the love and care for a life long friend as pet owner. Together with gratitude for the kindness extended by all and specifically t...
Wanted to send huge hugs and love to my uncle, who today demonstrated the love and care for a life long friend as pet owner. Together with gratitude for the kindness extended by all and specifically to Renee Shackleton - vet and all the staff at Patch's vet practice today. Thanks to Renee Phil's pain in grief was respected and whilst Patch at 17 yrs had not much life left to give. Respectfully and with dignity she administered his big sleep. In the few hours left to Phil I noted patch awesomely attached and cuddled him. Holding his paw out to be held and I mean he stretched his paw to this man he loved so very very much. He also allowed something Phil had much craved his final sleep before leaving his home of that many yrs, he slept on Phils chest, slowly comforting his owner to the next so difficult decision, curling his head under Phils chin. I witnessed the final hours with Patch and with pride I write this now, he had 17 very happy pampered years with Philip Michael, they say an owner doesn't choose a cat a cat chooses him. A waif and stray farm cat found his life long friend and Phil his adorable loving friend, companion and pet cat. Sorry to say it comes to us all but took courage and kindness to let Patch go peacefully and not struggle no more. Love you Phil. Keep an ear out, he's with you always. In your heart my darling xxxxx
Pete Hillier
2 Mar 2016
We recently took our dog Yankee to Potton vets as he was suffering with really bad teeth and also a blocked ear. The customer service we received from them was absolutley brilliant..after his surgery ...
We recently took our dog Yankee to Potton vets as he was suffering with really bad teeth and also a blocked ear. The customer service we received from them was absolutley brilliant..after his surgery yankee seemed to be suffering from a rather lot of bleeding from his mouth..we were a bit concerned later on that day when it had not stopped..after a phone call to the vets we took Yankee straight back and Alan was great in taking another look at him and eased our concerns..Yankee was right as rain the next day and his ear is now all better all thanks to Potton Vets and their exceptional service. I would highly reccommend anyone who is in need of a Vets that really do care about their customers.
Mary Goodridge
27 Feb 2016
Many thanks for the excellent care that you and your staff have shown to my daughter's dog, Molly-Moo. My husband and I have always found all of the staff friendly and willing to go the extra mile in...
Many thanks for the excellent care that you and your staff have shown to my daughter's dog, Molly-Moo. My husband and I have always found all of the staff friendly and willing to go the extra mile in caring for the animals and their owners.
Nicki Mammynel
26 Feb 2016
Thanks to you and all your friendly staff for your continuing care of my dear pets. I can always be assured of a warm welcome and your empathy and professionalism are much appreciated. I highly re...
Thanks to you and all your friendly staff for your continuing care of my dear pets. I can always be assured of a warm welcome and your empathy and professionalism are much appreciated. I highly recommend you.
Jeannette Filby
25 Feb 2016
A lovely caring and understanding veterinary surgery, who over the past few years have looked after and given us good advice on certain issues with our gsd, we could not wish for a better service, Ala...
A lovely caring and understanding veterinary surgery, who over the past few years have looked after and given us good advice on certain issues with our gsd, we could not wish for a better service, Alan, rene and the whole team are fantastic and we would highly recommend them to any pet owners, also there's always a nice welcome when you visit the surgery. .
Little Infinity
5 Apr 2015
I was very impressed with the professional set-up at this surgery and the care that they take in diagnosing your pet. You will not get the cheapest prices at Potton Vets, but what you will get is an a...
I was very impressed with the professional set-up at this surgery and the care that they take in diagnosing your pet. You will not get the cheapest prices at Potton Vets, but what you will get is an assurance that your money is well spent. They have invested in high quality equipment to give the best possible diagnosis and will take the time to walk you through the options that are best for both you and your pet. Like everything else in this world, you get what you pay for, and this practice is no exception! If your pet is precious to you and you want the best care for it, I say look no further than Potton Vets.
Claire Titmus
13 Nov 2014
We have taken our dog Louis and rabbit Miffy to see Alan, Rene and team for the past 8-9 years. Nothing is every to much trouble and as silly as my questions may sound they're on hand to answer them. ...
We have taken our dog Louis and rabbit Miffy to see Alan, Rene and team for the past 8-9 years. Nothing is every to much trouble and as silly as my questions may sound they're on hand to answer them. It's a lovely practice and I thoroughly recommend it.
A Google User
23 Feb 2011
Great vets very friendly
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