Scott Veterinary Clinic

Poor around performance! They gave us an all in price for an operation on our dog which we payed to find that this changed whenever they chose .lookin back i should of got everything in writing but I was to trusting and never thought that they would end up lying. The girls on the front desk were hard work and not the smartest. . Mr Baker Read Less

Was a good vets but about a year ago (2017) the continuing care got substantially worse. Individual vets can be good but they never look at the bigger picture of care and we have experienced poor service and communication resulting in both our dogs suffering as a direct result. Would not recommend. Read Less

I've been with Scott's Vet for over 10 years. Vet Nathalie is excellent, she's always looked after my three bunnies with genuine care, warmth, her expertise and magic touch has always made my bunnies better and lengthened their life span. Vet Pas is excellent too, he's also looked after my bunnies really well, his warmth, gentle touch and care for my bunnies got them through ill health. The Receptionists are very friendly, professional and they always greet everyone's pet. I would highly recommend Scott's Vet!!! Read Less

My cat was taken here after a fatal road accident. We went to see her to say our goodbyes and were treated with respect and kindness by Georgina one of the nurses. She tidied her up before bringing her in and gave us time alone with her. We asked if she could let us have a clipping of our cat's fur as a keepsake...not only did she provide this but also took a paw print from her...a very thoughtful gesture and one we both appreciated very much. I have nothing but admiration for the way we were handled during a highly sensitive and painful time. Read Less

We have been taking our cat to Scott v s for many years. The service and dedication to the welfare of our pet has been of the highest level. Kindness and sensitive when facing difficult decisions, and pragmatic about the needs of a pets welfare. Will continue to use their services for any pet type or breed. Read Less

Our beautiful Bailey suffered a massive seizure at the weekend. Not being registered at the vets, but needing them as the out of hours were worse than useless....we called them and They were amazing. Bailey passed away on our drive over, but they looked after him for 3 days until we could get it together. All the staff we dealt with were sympathetic and genuine. Xx Read Less

We were referred to Scott Veterinary Clinic who we were told were rabbit specialists by our local vet, after my girlfriends 6 year old rabbit Bugsy suddenly stopped using his front right leg/paw and was dragging it on the ground, the local vet prescribed pain and anti-inflammatory medication, advised us to restrict his activity for a few days and took x-rays of both legs which found nothing. He was showing no signs of improvement after a week so we were advised to make an appointment at Scott’s. It was a 20 mile journey to get there with an unwell rabbit that doesn’t like travelling. We had an appointment on Friday 19th January 2018 for 6:30PM but weren’t actually seen until 6:50PM. We were told they had requested copies of the x-rays from our local vets but they hadn’t received them. Bugsy was physically examined by the vet regardless and he suspected a fractured shoulder, the options given were a CT scan, to investigate further for around £150, a straight amputation of the leg without the CT scan for around £600-£800 (or nearly £1000 to do both if proved necessary). We were also advised this scan/treatment would need to take place in Cambridge which is 45 miles from us, or the other option was putting Bugsy to sleep for around £55 which could be done at the practice. We were shocked at both the costs (bearing in mind over £150 already spent at our local vet on medication and x-rays) and the suggestion to put him to sleep, given that Bugsy had been eating, drinking and defecating normally and hadn’t shown any signs of being in severe pain which we made clear to the vet at our appointment. We left with Bugsy agreeing to think about our next steps. After the consultation my girlfriend was charged £70, when she questioned this she was told it was £70 because the appointment was a referral, when she pointed out she had been told £38.60 (consultation fee) at the time the appointment was made the receptionist spoke to a senior partner and they agreed to only charge the £38.60 price. There is no way we would allow Bugsy to be put to sleep unless we knew he was in pain and was suffering. We spoke to friends and other people with veterinary knowledge (wishing we’d have done this first!) who suggested bringing him indoors as he normally lives outside. Putting him in a much more limited enclosure and monitoring him for a few weeks. He also had grazes on the affected leg where he had been dragging it on the ground and from over grooming. It was suggested to clean these grazes daily with a mild saline solution to stop infection and to help them heal. He is now putting weight on the injured leg, the grazes have now fully healed and he is walking & running normally on all 4 legs. Personality wise he couldn’t be a happier rabbit!. We’ve been advised not to put him back outdoors in his free running environment until the weather gets milder as the drastic temperature change would be harmful to him but we let him roam free in an area of the house daily. All this advice was given for FREE and appears to have really helped him recover, yet neither our local vet nor Scott’s suggested taking any of these steps!. While Scott’s isn’t solely to blame we don’t feel the experience here was acceptable and we’ve put Bugsy through the trauma of being in a confined box for a 20 mile car journey and effectively spent hard earned money for nothing. Had we taken the suggested ‘options’ by this practice he could have lost the leg, died during the anaesthetic or been put to sleep totally unnecessarily! I am of strong opinion that the balance is tipped far too much towards financial gain over animal welfare at this practice for these reasons. If anyone reading this review takes their pets here I would strongly advise getting further opinions elsewhere before making any decisions with regards to treatments!. The sole positive I can give is that the vet we saw and the staff were very polite and friendly but after this experience we wouldn’t return here with Bugsy or any future pets. Read Less

Our cat comes to Scott's for his routine check ups and has always been very well looked after. Everyone is friendly here, and I like that there's a separate corner of the waiting area for cats as often the dogs waiting for their appointment are a little too friendly! We had an emergency and Scott's were able to see us that night rather than waiting until the morning - Excellent service Read Less

We had an issue with one of our pets and we were told that Scott's are very good. Well, indeed they are. We traveled all the way from Hemel and it was well worth it. Our pet is safe and sound thanks to all the the staff there ,especially the vet .Read Less

Everyone here is amazing, and the care provided for animals is second to none. As well as clinical excellence, the compassion and care offered at both the best and worst times of pet ownership make you feel that there is no better place for your pet to be. Read Less

A HUGE thank you to Siobhan and all the team who cared for our GSD Boudica - we brought a very sick dog to you Wednesday morning! She's so much better thanks to the superb care. Siobhan was so helpful and patient, answering all of our questions to put our mind at ease. We're so grateful for everything Siobhan and the nursing team did, thank you for making our girl better again. Read Less

Unfortunately today my friend had to make the heartbreaking decision to put down her 14 year old cat. I cannot thank you enough for how wonderful we were treated and how amazing the staff were. So kind,caring and sympathetic,it really made all the difference and I cannot fault the practise. Thank you so much. Read Less

I would like to thank all the staff for the fantastic care they gave my beloved cat, Jack. Jack was unlucky enough to have a bad reaction to the anesthetic from his operation. The care he has been given to bring him back from what i thought was the end, has been absolutely marvellous. I cannot fault them. 5 star careRead Less

Came today with my mum to bring Parker the barn owl, receptionists (Lesley and Zara) were extremely friendly and welcoming and so was the vet we seen (Pascual) was a pleasure to bring Parker to you's and would recommend you to anyone! Read Less

We would just like to say thank you so much for all your help and compassion today after I came in to have my beautiful Meg put to sleep....your professionalism and care that was shown by all staff, especially the Vet, made a distressing situation much easier to cope with...thank you all again, so much..The Hunter family x Read Less

Amazing vets! They helped my Cody out so much when his previous vet had done a bodge job on neutering him in January! Paz was really good with Cody, a great exotic vet. Cody fell in love with him and has a friend for life, which helps alot! Luckily he is very healthy and doesn't need any trips to the vet at all these days but I know that if he ever gets sick then I can take him to Scott's Vets and he will be in safe hands. Read Less

Thankyou SO very much for the kindness and compassion your wonderful Vets and receptionists showed to my little African Pygmy Hedgehog, Sebastian, when I brought him in to you as an emergency last Friday. Sadly, Sebastian died today, as a result of a large mass in his throat. He was a tiny creature with a huge personality and will be missed. Once again, Thankyou xx Read Less

Our dog has epilepsy so needs constant treatment. He also gets himself into trouble quite often! We have called the emergency out of hours line at Scots on numerous occasions, even in the middle of the night and not only have they always answered promptly giving good advice, they have also come out to us quickly when this has been needed and the treatment our dog receives is spot on!!! We see numerous vets at Scots and they are all amazing. Leaving our dog with them when this is required is heartbreaking but we are always reassured by the knowledge that he is in the best hands. Thanks to all the staff at Scots! We really appreciate you all. Read Less

An incredibly clean waiting room with divided cat and dog owner areas. Two specialist Exotic animal specialists available. Has always being very helpful during emergencies and prices have always met our expectations. Excellent on-site parking with easy wheelchair access and local amenities available if you need to leave your pet with them for a few hours Read Less

We would like to say a huge thank you to all the team at Scott's who worked relentlessly day and night to save the life of Lola Trinder- Whittle. We will be eternally grateful to you for returning our fur baby to us. She has settled back in at home this evening and we toasted her recovery with Champagne! We genuinely thought we would lose her, but thanks to your expertise and hard work she is back with her very loving mummies and her older brother Alfie. Thank you, Thank you, Thank you.... From the bottom of our hearts! We will never be able to thank you enough for all that you did. Much Love. Andie & Amanda Trinder- Whittle ( Lola and Alfie) xxxxxxxx Read Less

Efficient and caring- Two things which do not always go together.I have been a client of Scotts since 1991 when they looked after my dog untill she was old and tired. When I got a new puppy I naturally went to them and they are still looking after her today. They are always helpfull and informative,I love the friendly way they treat me and my dog and their facilities are second to none. I did use another vet when I moved out of the area for a time and their scale of charges was just the same. I feel I can rely on Scotts and fully recommend them. Read Less