The Wheelhouse Veterinary Centre
Chesham, Buckinghamshire
Team
Victoria Corderoy
Administrative
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Services
24 Hour Emergency
Acupuncture
Allergies
Anaesthesiology
Cardiology
Dental
Dermatology
Deworming
Endoscopy
Euthanasia
In-House Blood Analysis
Isolation Unit
Laboratory
Microchipping
Nutrition
Oncology
Physical Therapy
Radiology (X-Rays)
Surgery
Ultrasound
Vaccinations
Reviews
Vincent M
26 Oct 2021
REPORT
Over £2,400 to botch my cat's treatment in few hours and it eventually died.
The vet who was supposed to deal with a simple operation (ie putting in a catheter) for my cat did not manage to do it for...
Over £2,400 to botch my cat's treatment in few hours and it eventually died.
The vet who was supposed to deal with a simple operation (ie putting in a catheter) for my cat did not manage to do it for the whole day.
By the evening they had not managed it but we only realised this the following morning as they were so unclear and rushed on the phone (rushing to leave for the day at 5.30pm).
The day after we realised what a poor condition our cat was in and I was extremely distressed and in a hurry to send him to another vet.
While leaving, the receptionist asked me to pay immediately £2,400 based on an amount written on post it.
With no invoice and no explanation of costs, she started to be threatening and even make some very joke with my wife while she was distressed on the situation and crying.
While just leaving the wheelhouse and rushing to the other vet surgery, my cat was already having a seizure.
The new vet surgery received the cat and did their best to resuscitate twice our cat and did their very best to save our cat (and they manage to put in the catheter) but it unfortunately passed away during the night. The high level of competency was striking compared to the Wheelhouse and they did for much cheaper then Wheelhouse. Unfortunately, they could only record that damages the Wheelhouse did was far too great (they noticed some leakages in the rest of his body and lungs which was likely to be result of failed trials of putting the catheter).
Eventually it was too and too severe to save him. I can only emphasize that the new vet surgery have also been very supportive in our loss with our cat.
We eventually received an invoice from the wheelhouse by post but with only £270 explained out of the £ 2,400.
Two weeks later and after multiple chases, they never explained to us the rest of bill, let alone asking what did happen to our cat.
In conclusion, this place is only focus a squeezing the maximum money from your purse no matter their competency, their ethics (very rude staff at the entrance)…and charging GBP 2400 for killing a cat in less than 24h and without explaining the detailing of the invoice is just illegal and totally unacceptable to let carry on this kind of practice.
Javariah Sohail
16 Jan 2021
REPORT
I’m very pleased with the treatment and care that my cat has received in the last 24hrs. I managed to get an appointment with the vet within the hour as it was emergency. Staff were caring and compass...
I’m very pleased with the treatment and care that my cat has received in the last 24hrs. I managed to get an appointment with the vet within the hour as it was emergency. Staff were caring and compassionate. Treatment started straightaway and I was kept informed throughout. Thank you so much from us.
Chris Hamilton
31 Dec 2020
REPORT
Dreadful service. In their car park at 09h06 walking the dog around to drain down his bladder, when the receptionist telephoned to advise me not to bother coming in as I was six minutes late. She cons...
Dreadful service. In their car park at 09h06 walking the dog around to drain down his bladder, when the receptionist telephoned to advise me not to bother coming in as I was six minutes late. She constantly over talked me when I said I was in the car park. Very arrogant attitude. I’m happy that they showed their lack of care before I allowed my dog into theirs.
Will I go back? No chance. I want a caring practice not one focussed on just money.
Louise
11 Dec 2020
REPORT
Have had a very disappointing and unacceptable experience with the Wheelhouse .
Ann T
29 Jan 2020
REPORT
The most caring, compassionate and helpful Vets I've ever used.
When I have read other reviews about them, I'm truly shocked as I have had the most amazing care and service for my pets.
Highly recomm...
The most caring, compassionate and helpful Vets I've ever used.
When I have read other reviews about them, I'm truly shocked as I have had the most amazing care and service for my pets.
Highly recommend them
Leigh wiseman
15 May 2019
REPORT
I would never bring any of my animals to you if you were the last vets on earth. You were responsible for my cat dying a terrible painful distressing death. This happened a few years ago and I have ne...
I would never bring any of my animals to you if you were the last vets on earth. You were responsible for my cat dying a terrible painful distressing death. This happened a few years ago and I have never got over it. I visited your practice every weekfor Weeks telling you how her condition was deteriorating week by week. I saw every vet in your practice and all you did what do blood tests and tell me that nothing sinister was going on. I told you that my cat was dying under my very eyes and you did nothing but make me feel there was nothing wrong with my cat. Not once did you offer smudge x-rays or ultrasounds and now I am a wiser pet owner I know that that is what you should have offered my dear cat. In the end I brought her to you and had to put her to sleep straight away, I know smudge would have died anyway from the lung cancer that you failed to diagnose, but I would have if you had done your job properly been able to put her to sleep at home in the dignity that she's so deserved. This is a few years ago now and I have been so upset an unhappy but haven't had the guts to leave a review but everytime I think that to my dear cat that you let down so badly makes me so angry. Your receptionist were quite rude and always mixed up my bill and over charged me, your veterinary practice was an absolute disgrace how you did not enough to test my cat properly so she could have had a peaceful death at home. Absolutely despicable and years on I still live with the pain, dreadful practice wouldn't trust you with my granddaughter's goldfish!!!!
Emily Brown
24 Apr 2018
REPORT
Always really lovely, friendly and helpful, even when calling up in a panic with silly questions! Very good value for money.
Tristan Noyes
13 Feb 2018
REPORT
Took our dog in yesterday and spent several hundred pounds on treatment. We were then told by the receptionist she couldn't print out a blank insurance claim form as the cost of printing was too high...
Took our dog in yesterday and spent several hundred pounds on treatment. We were then told by the receptionist she couldn't print out a blank insurance claim form as the cost of printing was too high. This backs up the comments from other unhappy customers of the profiteering nature of this practice. We will be moving both our dogs to another practice immediately. Markedly different to the service at Vets Now in High Wycombe who readily offered to print a form for us.
Jenny Hobbs-Smith
30 Jan 2018
REPORT
Thank you to all the staff who were so kind and caring when we lost our cat Gremlin suddenly over last weekend. It was heartbreaking, but the personal touches (James the vet called me later in the day...
Thank you to all the staff who were so kind and caring when we lost our cat Gremlin suddenly over last weekend. It was heartbreaking, but the personal touches (James the vet called me later in the day just to make sure I was ok, and they sent a handwritten card to us) made it slightly more bearable.
Sarah Thomas
22 Jan 2018
REPORT
Episode after episode of extortionate prices, coupled with major efforts to recommend spurious and expensive treatment. I could literally go on for a few pages about them. Had 4 antibiotic tablets and...
Episode after episode of extortionate prices, coupled with major efforts to recommend spurious and expensive treatment. I could literally go on for a few pages about them. Had 4 antibiotic tablets and charged over £125 when I queried it... it was "an error" not the first time either. another time brought my poorly cat in and the vet did not even examine her and tried to charge me a consultation fee. Unless you argue or keep an eye on them the residual feeling is you've been fleeced like a proper good'un.
Kate McKeon
6 Jan 2018
REPORT
My dog has an ongoing condition.
We have very good pet insurance, and Wheelhouse know this.
Whilst the majority of the staff are lovely people I believe they are just milking us of money and I have ju...
My dog has an ongoing condition.
We have very good pet insurance, and Wheelhouse know this.
Whilst the majority of the staff are lovely people I believe they are just milking us of money and I have just switched to a different vet. If I'd read the reviews last year saying that they were money hungry I wouldn't have believed them but I can't help but think that now. I know they have to make a living but the tablets I have to get for my dog on a fortnightly basis are extortionate. I spoke to the specialist we have to take our dog to (at Davies in Hitchin) about the expense and she gave us a prescription to take to a regular pharmacy to save money. I spent £150 on a months worth of 4 different types of tablets at the pharmacy. For just one of the drugs for a fortnight I spent £250 at Wheelhouse. That mark up is disgusting.
All I want is the best for my pets which is why we are switching.
Jamie Doyle
6 Jan 2018
REPORT
Please look at all of the other 1 star reviews on this site. For anything other than basic check ups I'd avoid them at all costs. Our dog has a ongoing medical condition which we feel they have just u...
Please look at all of the other 1 star reviews on this site. For anything other than basic check ups I'd avoid them at all costs. Our dog has a ongoing medical condition which we feel they have just used it as an excuse to milk us for more and more money while at the same time told us they did not have experience with the condition. It took 3 requests before they would refer her elsewhere. She has since developed a secondary condition which would not require additional treatment in a healthy dog, however after 6 months of illness they still require multiple appointments just to give us a simple answer. We have informed them we are leaving them to which the response was just "OK, bye". Poor customer service, poor pet health care. Don't get fooled by the smiling faces and decent looking buildings. It's all made from draining every penny they can from a sick animal.
kester270
15 Mar 2017
REPORT
A wonderful caring team. Thank you for looking after me and my treasured cat after he had a road traffic accident.
Jean Hobbs
22 Feb 2017
REPORT
The staff are very welcoming and a have always had a very good experience every time a take Tiz.They operated on her last year with 100% success.
Donna Bastin
4 Jan 2017
REPORT
I have been using the Wheelhouse for almost 30 years now and i am extremely happy with the care and the attention that my dogs past and present have received. This week my gorgeous collie puppy was su...
I have been using the Wheelhouse for almost 30 years now and i am extremely happy with the care and the attention that my dogs past and present have received. This week my gorgeous collie puppy was suddenly very ill and had to be admitted and placed on a drip. The care she received from the vets and nurses was second to none. The reception staff were fabulous at keeping me informed of her progress. Thank you Wheely team.
Allie Crawford
4 Jan 2017
REPORT
This is the best vets I've ever had and I'm sad to have left them now I've moved away. When my cat Nevis, was run over and died, they showed such compassion and understanding and they looked after him...
This is the best vets I've ever had and I'm sad to have left them now I've moved away. When my cat Nevis, was run over and died, they showed such compassion and understanding and they looked after him while I could get my head together. They really love animals at The Wheelhouse and I can't thank them enough for all their help during the hardest time in my life when I lost my little baby. I was with them the whole time I lived in Amersham and they were always really lovely and I found their prices to be very reasonable. They're such kind and caring people and I'd highly recommend them. Thank you Wheelhouse xx
Hannah Lewin
5 Dec 2016
REPORT
Have always been friendly and helpful. No complaints.
Linda Meichtry
23 Nov 2016
REPORT
Really surprised by the negative comments. We recently acquired 2 rescue dogs and took them in to register them and for them to have a general health check as we obviously only had quite limited backg...
Really surprised by the negative comments. We recently acquired 2 rescue dogs and took them in to register them and for them to have a general health check as we obviously only had quite limited background information about them. We found all the staff at Wheelhouse to be very friendly helpful and professional and the late evening and weekend opening hours are also a big advantage for us. We have every confidence that we have found the right vets for our pets. Yes : eye drops, ear drops, any sort of medication is always going to be expensive but don't get a pet if you can't afford to look after it properly....
Kathryn Graves
15 Nov 2016
REPORT
Friendly and caring centre where my cats receive excellent care. Very helpful opening hours for people who work during the day. It's great to be able to see the same vet for continuity of care.
Hazel King
19 Oct 2016
REPORT
When I was younger, we had a spate of bad luck with our cats, and every time they had to be put to sleep I remember the vets being ever so sympathetic to us distraught kids. I'd recommend these guys p...
When I was younger, we had a spate of bad luck with our cats, and every time they had to be put to sleep I remember the vets being ever so sympathetic to us distraught kids. I'd recommend these guys purely for the way they handled those incidents.
Pauline Stanley
14 Oct 2016
REPORT
I have used the Wheelhouse Veterinary Centre for almost 30 years. Recently my Labrador needed surgery to remove a large tumour. I cannot fault the treatment and care my dog was given. All the staff ar...
I have used the Wheelhouse Veterinary Centre for almost 30 years. Recently my Labrador needed surgery to remove a large tumour. I cannot fault the treatment and care my dog was given. All the staff are kind, friendly and polite. I would like to thank them all especially Chris Aylot for doing such a wonderful job.
Myfanwy Beynon
24 Sep 2016
REPORT
Our lovely cat recently had a nasty car accident and had to be taken in for a few days. I can honestly say the care he received was like a home from home - the nurses looked after him as I would have ...
Our lovely cat recently had a nasty car accident and had to be taken in for a few days. I can honestly say the care he received was like a home from home - the nurses looked after him as I would have done, and the vets were just amazing. I got unprompted regular updates about how he was doing and I couldn't have asked for better care and service. The fee and billing process was clear and transparent too, which was also very helpful during such a stressful time.
Angela Cripps-Nash
21 Sep 2016
REPORT
Over priced .the only animals that get treated well are the ones with wealthy owners .And they register animals like exotics that they don't know how to treat .shame the rAting doesn't allow for a min...
Over priced .the only animals that get treated well are the ones with wealthy owners .And they register animals like exotics that they don't know how to treat .shame the rAting doesn't allow for a minus rating
Nikki Hopkinson
10 Sep 2016
REPORT
I have been coming to the Wheelhouse for just over 18 years with my cat and have always had really good service. Unfortunately the rainbow bridge called and the staff were great with us. Thank you to ...
I have been coming to the Wheelhouse for just over 18 years with my cat and have always had really good service. Unfortunately the rainbow bridge called and the staff were great with us. Thank you to Viki for her wonderful care of my boy these last 9 months whilst he's been on medication and thank you to the staff for your kindness when I collected him for the last time. Will definitely use the Wheelhouse again should another furry companion choose to live with us.
Paul Pownall
7 Sep 2016
REPORT
At the end of our puppy's treatment, I asked for our data to be taken off their system, as we wouldn't be returning, due to multiple added extras when paying. At the time, there wasn't a complaint as ...
At the end of our puppy's treatment, I asked for our data to be taken off their system, as we wouldn't be returning, due to multiple added extras when paying. At the time, there wasn't a complaint as such, more of an observation and disappointment to an over estimated bill. The following day, I received a call from a female manager who was instantly defensive and unwilling to listen. I asked several times for me to end the call and not to worry about it, as I was going to find another veterinary practise, however she pushed and pushed for herself to be heard. At the end of the call, she informed me that the call had been recorded and would be used for their training. I did not agree to be recorded. This is why I will now complain, being told after a call (that I wanted to end) that I had been recorded and my call would be used to better their training, surely goes against data protection act? This makes me think why would they use such bad tactics towards training. I would not recommend this practise due to the poor management, over estimated bills and the unwillingness to listen to clients.
Vanesa Bakova
19 Aug 2016
REPORT
Great service a friendly staff! Went to the Chesham practice today with our dear Roxy who cut her leg. One of the poor vets was crawling after her on her hands a knees trying to help her as Roxy was w...
Great service a friendly staff! Went to the Chesham practice today with our dear Roxy who cut her leg. One of the poor vets was crawling after her on her hands a knees trying to help her as Roxy was wriggling so much.
Ashley OBrien
28 Jul 2016
REPORT
We have been a customer of the Wheel House for approaching 20 years. Vet medicine works in partnership with pet parents. A vet who takes time to understand the needs of my dogs (as individuals) and ca...
We have been a customer of the Wheel House for approaching 20 years. Vet medicine works in partnership with pet parents. A vet who takes time to understand the needs of my dogs (as individuals) and cater to them is special. I have examples where I really didn't like what I was hearing; cancer, amputation, seriously ill ...but working through it together & managing human emotions (coz its only about the woof) has resulted in good decisions and an excellent quality of life for my fur babies. A special shout out to:
** Dr Doolittle, Suzy Robinson & her team in Chalfont who currently care for our dogs**
- Chris Aylott for building such a fine team & setting the example
- Also I have to mention Janet Ritchie & Helen Dale who cared for our previous 3 dogs , without whose guidance we would not have enjoyed those extra years of dog love.
Cecilia Hardwick
4 Jan 2013
REPORT
Only interested in money!!!!! They'll do everything they can to get you to part with your cash for unnecessary and expensive treatments that your pet definitely doesn't need. Reception staff can be r...
Only interested in money!!!!! They'll do everything they can to get you to part with your cash for unnecessary and expensive treatments that your pet definitely doesn't need. Reception staff can be rude too.
A Google User
14 Apr 2012
REPORT
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01494 782001
Business Hours
Monday
Mon
08:00AM-19:30PM
Tuesday
Tue
08:00AM-19:30PM
Wednesday
Wed
08:00AM-19:00PM
Thursday
Thu
08:00AM-19:30PM
Friday
Fri
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The Wheelhouse Veterinary Centre
Chesham, Buckinghamshire
Business Hours
Monday
08:00AM-19:30PM
Tuesday
08:00AM-19:30PM
Wednesday
08:00AM-19:00PM
Thursday
08:00AM-19:30PM
Friday
08:00AM-19:30PM
Saturday
08:30AM-17:00PM
Sunday
10:00AM-16:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
24 Hour Emergency
Acupuncture
Allergies
Anaesthesiology
Cardiology
Dental
Dermatology
Deworming
Endoscopy
Euthanasia
In-House Blood Analysis
Isolation Unit
Laboratory
Microchipping
Nutrition
Oncology
Physical Therapy
Radiology (X-Rays)
Surgery
Ultrasound
Vaccinations
Team
Victoria Corderoy
Administrative
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{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Vincent M
26 Oct 2021
Over £2,400 to botch my cat's treatment in few hours and it eventually died.
The vet who was supposed to deal with a simple operation (ie putting in a catheter) for my cat did not manage to do it for...
Over £2,400 to botch my cat's treatment in few hours and it eventually died.
The vet who was supposed to deal with a simple operation (ie putting in a catheter) for my cat did not manage to do it for the whole day.
By the evening they had not managed it but we only realised this the following morning as they were so unclear and rushed on the phone (rushing to leave for the day at 5.30pm).
The day after we realised what a poor condition our cat was in and I was extremely distressed and in a hurry to send him to another vet.
While leaving, the receptionist asked me to pay immediately £2,400 based on an amount written on post it.
With no invoice and no explanation of costs, she started to be threatening and even make some very joke with my wife while she was distressed on the situation and crying.
While just leaving the wheelhouse and rushing to the other vet surgery, my cat was already having a seizure.
The new vet surgery received the cat and did their best to resuscitate twice our cat and did their very best to save our cat (and they manage to put in the catheter) but it unfortunately passed away during the night. The high level of competency was striking compared to the Wheelhouse and they did for much cheaper then Wheelhouse. Unfortunately, they could only record that damages the Wheelhouse did was far too great (they noticed some leakages in the rest of his body and lungs which was likely to be result of failed trials of putting the catheter).
Eventually it was too and too severe to save him. I can only emphasize that the new vet surgery have also been very supportive in our loss with our cat.
We eventually received an invoice from the wheelhouse by post but with only £270 explained out of the £ 2,400.
Two weeks later and after multiple chases, they never explained to us the rest of bill, let alone asking what did happen to our cat.
In conclusion, this place is only focus a squeezing the maximum money from your purse no matter their competency, their ethics (very rude staff at the entrance)…and charging GBP 2400 for killing a cat in less than 24h and without explaining the detailing of the invoice is just illegal and totally unacceptable to let carry on this kind of practice.
Javariah Sohail
16 Jan 2021
I’m very pleased with the treatment and care that my cat has received in the last 24hrs. I managed to get an appointment with the vet within the hour as it was emergency. Staff were caring and compass...
I’m very pleased with the treatment and care that my cat has received in the last 24hrs. I managed to get an appointment with the vet within the hour as it was emergency. Staff were caring and compassionate. Treatment started straightaway and I was kept informed throughout. Thank you so much from us.
Chris Hamilton
31 Dec 2020
Dreadful service. In their car park at 09h06 walking the dog around to drain down his bladder, when the receptionist telephoned to advise me not to bother coming in as I was six minutes late. She cons...
Dreadful service. In their car park at 09h06 walking the dog around to drain down his bladder, when the receptionist telephoned to advise me not to bother coming in as I was six minutes late. She constantly over talked me when I said I was in the car park. Very arrogant attitude. I’m happy that they showed their lack of care before I allowed my dog into theirs.
Will I go back? No chance. I want a caring practice not one focussed on just money.
Louise
11 Dec 2020
Have had a very disappointing and unacceptable experience with the Wheelhouse .
Ann T
29 Jan 2020
The most caring, compassionate and helpful Vets I've ever used.
When I have read other reviews about them, I'm truly shocked as I have had the most amazing care and service for my pets.
Highly recomm...
The most caring, compassionate and helpful Vets I've ever used.
When I have read other reviews about them, I'm truly shocked as I have had the most amazing care and service for my pets.
Highly recommend them
Leigh wiseman
15 May 2019
I would never bring any of my animals to you if you were the last vets on earth. You were responsible for my cat dying a terrible painful distressing death. This happened a few years ago and I have ne...
I would never bring any of my animals to you if you were the last vets on earth. You were responsible for my cat dying a terrible painful distressing death. This happened a few years ago and I have never got over it. I visited your practice every weekfor Weeks telling you how her condition was deteriorating week by week. I saw every vet in your practice and all you did what do blood tests and tell me that nothing sinister was going on. I told you that my cat was dying under my very eyes and you did nothing but make me feel there was nothing wrong with my cat. Not once did you offer smudge x-rays or ultrasounds and now I am a wiser pet owner I know that that is what you should have offered my dear cat. In the end I brought her to you and had to put her to sleep straight away, I know smudge would have died anyway from the lung cancer that you failed to diagnose, but I would have if you had done your job properly been able to put her to sleep at home in the dignity that she's so deserved. This is a few years ago now and I have been so upset an unhappy but haven't had the guts to leave a review but everytime I think that to my dear cat that you let down so badly makes me so angry. Your receptionist were quite rude and always mixed up my bill and over charged me, your veterinary practice was an absolute disgrace how you did not enough to test my cat properly so she could have had a peaceful death at home. Absolutely despicable and years on I still live with the pain, dreadful practice wouldn't trust you with my granddaughter's goldfish!!!!
Emily Brown
24 Apr 2018
Always really lovely, friendly and helpful, even when calling up in a panic with silly questions! Very good value for money.
Tristan Noyes
13 Feb 2018
Took our dog in yesterday and spent several hundred pounds on treatment. We were then told by the receptionist she couldn't print out a blank insurance claim form as the cost of printing was too high...
Took our dog in yesterday and spent several hundred pounds on treatment. We were then told by the receptionist she couldn't print out a blank insurance claim form as the cost of printing was too high. This backs up the comments from other unhappy customers of the profiteering nature of this practice. We will be moving both our dogs to another practice immediately. Markedly different to the service at Vets Now in High Wycombe who readily offered to print a form for us.
Jenny Hobbs-Smith
30 Jan 2018
Thank you to all the staff who were so kind and caring when we lost our cat Gremlin suddenly over last weekend. It was heartbreaking, but the personal touches (James the vet called me later in the day...
Thank you to all the staff who were so kind and caring when we lost our cat Gremlin suddenly over last weekend. It was heartbreaking, but the personal touches (James the vet called me later in the day just to make sure I was ok, and they sent a handwritten card to us) made it slightly more bearable.
Sarah Thomas
22 Jan 2018
Episode after episode of extortionate prices, coupled with major efforts to recommend spurious and expensive treatment. I could literally go on for a few pages about them. Had 4 antibiotic tablets and...
Episode after episode of extortionate prices, coupled with major efforts to recommend spurious and expensive treatment. I could literally go on for a few pages about them. Had 4 antibiotic tablets and charged over £125 when I queried it... it was "an error" not the first time either. another time brought my poorly cat in and the vet did not even examine her and tried to charge me a consultation fee. Unless you argue or keep an eye on them the residual feeling is you've been fleeced like a proper good'un.
Kate McKeon
6 Jan 2018
My dog has an ongoing condition.
We have very good pet insurance, and Wheelhouse know this.
Whilst the majority of the staff are lovely people I believe they are just milking us of money and I have ju...
My dog has an ongoing condition.
We have very good pet insurance, and Wheelhouse know this.
Whilst the majority of the staff are lovely people I believe they are just milking us of money and I have just switched to a different vet. If I'd read the reviews last year saying that they were money hungry I wouldn't have believed them but I can't help but think that now. I know they have to make a living but the tablets I have to get for my dog on a fortnightly basis are extortionate. I spoke to the specialist we have to take our dog to (at Davies in Hitchin) about the expense and she gave us a prescription to take to a regular pharmacy to save money. I spent £150 on a months worth of 4 different types of tablets at the pharmacy. For just one of the drugs for a fortnight I spent £250 at Wheelhouse. That mark up is disgusting.
All I want is the best for my pets which is why we are switching.
Jamie Doyle
6 Jan 2018
Please look at all of the other 1 star reviews on this site. For anything other than basic check ups I'd avoid them at all costs. Our dog has a ongoing medical condition which we feel they have just u...
Please look at all of the other 1 star reviews on this site. For anything other than basic check ups I'd avoid them at all costs. Our dog has a ongoing medical condition which we feel they have just used it as an excuse to milk us for more and more money while at the same time told us they did not have experience with the condition. It took 3 requests before they would refer her elsewhere. She has since developed a secondary condition which would not require additional treatment in a healthy dog, however after 6 months of illness they still require multiple appointments just to give us a simple answer. We have informed them we are leaving them to which the response was just "OK, bye". Poor customer service, poor pet health care. Don't get fooled by the smiling faces and decent looking buildings. It's all made from draining every penny they can from a sick animal.
kester270
15 Mar 2017
A wonderful caring team. Thank you for looking after me and my treasured cat after he had a road traffic accident.
Jean Hobbs
22 Feb 2017
The staff are very welcoming and a have always had a very good experience every time a take Tiz.They operated on her last year with 100% success.
Donna Bastin
4 Jan 2017
I have been using the Wheelhouse for almost 30 years now and i am extremely happy with the care and the attention that my dogs past and present have received. This week my gorgeous collie puppy was su...
I have been using the Wheelhouse for almost 30 years now and i am extremely happy with the care and the attention that my dogs past and present have received. This week my gorgeous collie puppy was suddenly very ill and had to be admitted and placed on a drip. The care she received from the vets and nurses was second to none. The reception staff were fabulous at keeping me informed of her progress. Thank you Wheely team.
Allie Crawford
4 Jan 2017
This is the best vets I've ever had and I'm sad to have left them now I've moved away. When my cat Nevis, was run over and died, they showed such compassion and understanding and they looked after him...
This is the best vets I've ever had and I'm sad to have left them now I've moved away. When my cat Nevis, was run over and died, they showed such compassion and understanding and they looked after him while I could get my head together. They really love animals at The Wheelhouse and I can't thank them enough for all their help during the hardest time in my life when I lost my little baby. I was with them the whole time I lived in Amersham and they were always really lovely and I found their prices to be very reasonable. They're such kind and caring people and I'd highly recommend them. Thank you Wheelhouse xx
Hannah Lewin
5 Dec 2016
Have always been friendly and helpful. No complaints.
Linda Meichtry
23 Nov 2016
Really surprised by the negative comments. We recently acquired 2 rescue dogs and took them in to register them and for them to have a general health check as we obviously only had quite limited backg...
Really surprised by the negative comments. We recently acquired 2 rescue dogs and took them in to register them and for them to have a general health check as we obviously only had quite limited background information about them. We found all the staff at Wheelhouse to be very friendly helpful and professional and the late evening and weekend opening hours are also a big advantage for us. We have every confidence that we have found the right vets for our pets. Yes : eye drops, ear drops, any sort of medication is always going to be expensive but don't get a pet if you can't afford to look after it properly....
Kathryn Graves
15 Nov 2016
Friendly and caring centre where my cats receive excellent care. Very helpful opening hours for people who work during the day. It's great to be able to see the same vet for continuity of care.
Hazel King
19 Oct 2016
When I was younger, we had a spate of bad luck with our cats, and every time they had to be put to sleep I remember the vets being ever so sympathetic to us distraught kids. I'd recommend these guys p...
When I was younger, we had a spate of bad luck with our cats, and every time they had to be put to sleep I remember the vets being ever so sympathetic to us distraught kids. I'd recommend these guys purely for the way they handled those incidents.
Pauline Stanley
14 Oct 2016
I have used the Wheelhouse Veterinary Centre for almost 30 years. Recently my Labrador needed surgery to remove a large tumour. I cannot fault the treatment and care my dog was given. All the staff ar...
I have used the Wheelhouse Veterinary Centre for almost 30 years. Recently my Labrador needed surgery to remove a large tumour. I cannot fault the treatment and care my dog was given. All the staff are kind, friendly and polite. I would like to thank them all especially Chris Aylot for doing such a wonderful job.
Myfanwy Beynon
24 Sep 2016
Our lovely cat recently had a nasty car accident and had to be taken in for a few days. I can honestly say the care he received was like a home from home - the nurses looked after him as I would have ...
Our lovely cat recently had a nasty car accident and had to be taken in for a few days. I can honestly say the care he received was like a home from home - the nurses looked after him as I would have done, and the vets were just amazing. I got unprompted regular updates about how he was doing and I couldn't have asked for better care and service. The fee and billing process was clear and transparent too, which was also very helpful during such a stressful time.
Angela Cripps-Nash
21 Sep 2016
Over priced .the only animals that get treated well are the ones with wealthy owners .And they register animals like exotics that they don't know how to treat .shame the rAting doesn't allow for a min...
Over priced .the only animals that get treated well are the ones with wealthy owners .And they register animals like exotics that they don't know how to treat .shame the rAting doesn't allow for a minus rating
Nikki Hopkinson
10 Sep 2016
I have been coming to the Wheelhouse for just over 18 years with my cat and have always had really good service. Unfortunately the rainbow bridge called and the staff were great with us. Thank you to ...
I have been coming to the Wheelhouse for just over 18 years with my cat and have always had really good service. Unfortunately the rainbow bridge called and the staff were great with us. Thank you to Viki for her wonderful care of my boy these last 9 months whilst he's been on medication and thank you to the staff for your kindness when I collected him for the last time. Will definitely use the Wheelhouse again should another furry companion choose to live with us.
Paul Pownall
7 Sep 2016
At the end of our puppy's treatment, I asked for our data to be taken off their system, as we wouldn't be returning, due to multiple added extras when paying. At the time, there wasn't a complaint as ...
At the end of our puppy's treatment, I asked for our data to be taken off their system, as we wouldn't be returning, due to multiple added extras when paying. At the time, there wasn't a complaint as such, more of an observation and disappointment to an over estimated bill. The following day, I received a call from a female manager who was instantly defensive and unwilling to listen. I asked several times for me to end the call and not to worry about it, as I was going to find another veterinary practise, however she pushed and pushed for herself to be heard. At the end of the call, she informed me that the call had been recorded and would be used for their training. I did not agree to be recorded. This is why I will now complain, being told after a call (that I wanted to end) that I had been recorded and my call would be used to better their training, surely goes against data protection act? This makes me think why would they use such bad tactics towards training. I would not recommend this practise due to the poor management, over estimated bills and the unwillingness to listen to clients.
Vanesa Bakova
19 Aug 2016
Great service a friendly staff! Went to the Chesham practice today with our dear Roxy who cut her leg. One of the poor vets was crawling after her on her hands a knees trying to help her as Roxy was w...
Great service a friendly staff! Went to the Chesham practice today with our dear Roxy who cut her leg. One of the poor vets was crawling after her on her hands a knees trying to help her as Roxy was wriggling so much.
Ashley OBrien
28 Jul 2016
We have been a customer of the Wheel House for approaching 20 years. Vet medicine works in partnership with pet parents. A vet who takes time to understand the needs of my dogs (as individuals) and ca...
We have been a customer of the Wheel House for approaching 20 years. Vet medicine works in partnership with pet parents. A vet who takes time to understand the needs of my dogs (as individuals) and cater to them is special. I have examples where I really didn't like what I was hearing; cancer, amputation, seriously ill ...but working through it together & managing human emotions (coz its only about the woof) has resulted in good decisions and an excellent quality of life for my fur babies. A special shout out to:
** Dr Doolittle, Suzy Robinson & her team in Chalfont who currently care for our dogs**
- Chris Aylott for building such a fine team & setting the example
- Also I have to mention Janet Ritchie & Helen Dale who cared for our previous 3 dogs , without whose guidance we would not have enjoyed those extra years of dog love.
Cecilia Hardwick
4 Jan 2013
Only interested in money!!!!! They'll do everything they can to get you to part with your cash for unnecessary and expensive treatments that your pet definitely doesn't need. Reception staff can be r...
Only interested in money!!!!! They'll do everything they can to get you to part with your cash for unnecessary and expensive treatments that your pet definitely doesn't need. Reception staff can be rude too.
A Google User
14 Apr 2012
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