Midsummer Veterinary Group

on 27th July my dog started limping, we didn't think too much of it as he's got lazy in his old age and thought he had just seized a little (he's nearly 9) by Friday the 30th he couldn't sit up straight, he couldn't get comfortable and was crying when he was moving. We called the vets who said they couldn't see him till Monday 2nd August, so to keep him comfortable through the weekend we ordered CBD. He slept..ALOT! And by Monday he seemed a bit perkier but still limping and crying on and off. We took him to the vets at 5:30, they spent less than 2 minutes with him and we were told there was absolutely nothing wrong with him as he was able to cock his leg and he was just over weight and to put him on a diet. By 2am he needed to be rushed to an emergency vet as he couldn't move and was quite clearly in a lot of pain. The emergency vet at VetsNow Northampton was fantastic, said he could tell just by the way he walked that he had some sort of issue with his spine/bacl legs but it was nothing to do with his weight and the very least our vet should have done was prescribe pain killers and xray him....this vet spent 45 minutes with Buster doing a very thorough examination. Fast forward to 4th August...Buster went in for xrays with midsummer vet after a referral from the emergency vet and he has been diagnosed with spondylosis in his lower spine, discs problems in his neck and arthritis in his elbow.....impressive for a dog that had absolutely nothing wrong with him a few days before 🙄 Apparently the only thing causing pain is the discs....but he doesn't need pain relief. The spondylosis needs absolutely no treatment but they gave him 5 days worth of steroids just for the sake of it because apparently after 5 days steroids don't work, we were told "he can't have steroids in the evening, only in the morning. Give him 2 tablets in the morning and 2 in the evening" ...at this point I'm fairly sure they have no clue what they are talking about 🤦‍♀️ During our consultation the vet Dexter walked off mid conversation to get some guitar strings off his friend in the car park, he then completely disappeared before the consultation had ended. When we confronted him about his misdiagnosis on Monday and his completely lack of interest in our consultation he completely denied saying there was nothing wrong, even said that the cause of his problems was my fault for giving him CBD even though he didn't start it until 4 days AFTER his problems started. In the end he gave a number of excuses... "Well if your dog wasn't so fat he wouldn't have any problems" "your dog didn't slip his discs until after I saw him monday" "what happens after his leaves my surgery is not my problem" "I didn't pick up on the problem because you bought him in after 5pm" "he must of had a reaction to the CBD to cause all of this"....the excuses went on. In the end they wavered the vet bill as we had complained about the lack of service and care BUT they are now refusing to share my dogs history with anyone as we "refused to pay the bill" even though he needs pain relief ASAP! absolutely horrendous!!! Read Less

I would never ever return to this so called vets even to get a stuffed cuddly toy reviewed? I sadly entrusted this vets to care for my well loved cat, however despite 3 visits in a space of 6 weeks my cat deteriorated due to lack of communication on their part and lack of understanding on my part as i had not been advised about renal failure in cats and signs to be aware of. He became blind suddenly, and when they reviewed him on 1st visit, he had high blood pressure i was told he would never see again due to detached retinas in both eyes. They saw him again twice to do blood pressure readings and supposedly a repeat urinalysis which they felt it not to be important enough in the end to do depsite ringing me and informing me the one i took was very abnormal. The last visit i new i would never go back. Dexter the vet i never actually spoke to him, despite asking for him to look into the cats eyes as i felt he could see, evetually he did, after asking at least 4 times on the 2nd visit, he could see, but is was not the arrogant vet who told me, no he charged me for it 30 pound but never acutally spoke to me, he assummed everything, never took the time to talk to me.I took my cat to a PROPER vets one that is trained, as he became more unwell, off his food vomiting and diagnosed with chronic renal failure and given a week to live. He had been at Midsummer vets just 10days earlier?? He did survive a few months, but has since had to be put to sleep, but had wonderful care from the 2nd vets who were excellent. I have complained and sought mediation however, the vet feels not responsibility what so ever, how caing is that....................... please if you love your pet and want to have good care then AVOID this vets and go somewhere where vets speak to you, care for you and your pet, have empathy and understanding, because this vets HAVE NONE OF IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANTED TO PUT NO STARS BUT I CANNOT SUBMIT WITHOUT ANY THAT IS THE ONLY REASON IT GETS A STAR IT DOES NOT DESERVE ANY. This review cannot contain everything that occurred as it would take several pages, but please AVOID AVOID AVOID AVOID IF YOU LOVE YOUR PET. Like Share Read Less