I have been bringing Elmo here since she was a tiny pup. She always gets 5 star treatment and she loves the fuss the staff make of her. Sadly however we are moving and I hope I'll find another vets that can measure up! Read Less

My Jasper was at the vets on Monday for a little boys operation. They were lovely and kept us updated during the day and followed up the following morning to see if he had a good night. Fantastic serviceRead Less

Our first visit to Willow Newport Pagnell was under unfortunate circumstances to have our 8 year old Boxer put to sleep. A very stressful time for our family but the staff handled the situation brilliantly. The team made us welcome and very comfortable. I'm sure our Dog Bella went peacefully with no pain. Read Less

Everyone at the Newport Pagnell branch are so friendly, efficient and kind. We have 2 chocolate labs, a nearly 8 year old and a 3 month old. The last 2 months have been stressful with both of them needing to go in for various things and every single time we have received the absolute best care and advice. Thank you so much. Read Less

We went into the Newport willows on Saturday morning after our beagle Luna had trod on a broken glass bottle. She was bleeding from her paw very heavily. When we arrived Luna was seen and the vet was amazing! I was very upset seeing my pup in that condition but the lady and all the reception staff kept me calm and reassured me everything was going to be ok. Even when Luna was bleeding out very badly the vet was calm and tried her best to keep everyone there positive and happy. They kept Luna for a few hours as she needed to be sedated and stitched. The same vet rang me and talked me through everything that happened. Luna had cut her paw very deep, to her muscle and had burst some veins, that's why there was so much blood. She was very helpful and assured me Luna was going to be ok. When I collected Luna, all the reception staff asked me if I was ok and gave Luna lots of fuss. At our check up appointment on Monday the nurse checked Lunas stitches and said they were very neat and she should make a full recovery. The vet done an excellent job. All of the reception staff again asked me if I was feeling better and all gave Luna lots of fuss. Willows made our very upsetting visit as calm and positive as they could. Excellent team and I'm very grateful to everyone involvedRead Less

Thank you to the two lovely ladies on reception in Newport Pagnell today - my dog got so stressed out last time we visited that we had to go and sit in a quiet room until the vet was ready. A friend advised to take her in next time I was passing and sit in the waiting room to get her used to being there, I did this today and the two ladies made a big fuss of her, she got lots of cuddles and treats and shown into many rooms - thank you ladies - I have a feeling she may drag me in next time we pass X Read Less

I cannot recomend Willows enough. My cat was taken ill recently and ended up staying almost a week. Every member of staff was so kind and caring. The vets all took time to explain the illness and answer any questions I had. They also gave me plenty of advice for aftercare. My cat also had to stay overnight at the out of hours vets in walnut tree, again brilliant care. The receptionists are always well informed and are extremely helpful. The nurses, the ones I have had the pleasure to meet, are wonderful, knowledgeable and caring. I was a daily visitor the practice to visit my cat, I witnessed the care that is taken with every animal that comes into the willows surgery.Read Less

I am actually registered with Aston Lee. Having phoned them on Saturday early doors to see if it was possible to get my dogs glands drained because he was at his back end constantly, I was told they couldn't fit me in and whilst I ummed and aaaahed over what to do next as we were going away that afternoon the women on reception said 'I've got another call waiting' and cut me off!!!! I called Willow explained I wasn't registered with them but my dog was bothered by his bottom, the said come down in 15 minutes, the Nurse drained his glands, weighed him and with no charge!!!! Seriously considering changing vets!!!! Read Less

Our lab was admitted this week for a couple of days and needed an overnight stay due to being quite ill. Willow kept in touch with us and we were left not worrying and were reassured that she was in good hands. They have also been helpful with the initiation of our pet insurance claim. Darcy says thank you for making her better and we say thank you for a professional and confident service. Cheers guys. :-) Read Less