Veterinary service is fine but organisation leaves a lot to be desired based on this morning's experience. We turned up on time and checked in for a routine appointment and were kept waiting for 30 mins while people who arrived for later appointments were seen before us. No explanation. It appears we were simply overlooked. Not impressed. Read Less

Everyone at Arbury Road is friendly, knowledgeable and compassionate. Robert recently had to give us bad news about our cat, and we couldn't imagine having the situation and the options explained in a more sympathetic way. Read Less

The family have used this surgery since they took over Kirkbride, Carter & Robins' practice when Robins retired (however many years ago that was). Cannot praise them enough; the standard of care and compassion is, in my opinion, second to none. Read Less

Very impressed with this lovely surgery. I was visiting my mum when my dog became very poorly. They listened to my concerns and quickly carried out appropriate tests. Very thorough examination leaving no stone unturned. I had a little wait one day but with such thorough consultations that's occasionally to be expected. I would rather wait and have the certainty of a in depth health check then feel rushed in a consultation and risk something being missed. Thanks for all your support the past week. Keep up the good work. Read Less

We made an appointment to do all vaccinations to our dog explicitly saying that we need normal ones and rabies as well because we travel abroad. They agreed and in principle did it but today when checking the dog passport in preparation for our Christmas trip to visit the family, we realized that this vaccination was missing. The vaccination needs to be applied at least 21 days before departure so we do not have time anymore to do it. Thanks to this vet we will spend our Christmas here without being able to visit family because our dog cannot stay in kennels (last time we did it he got stressed and stop eating) and now thanks to Arbury Road Vet he cannot travel either. If this vet is so unreliable in something as simple as vaccinations, I am wondering whether they can be trusted for something as serious as surgery or even medication. I certainly won't take the risk.Read Less

I have been keeping cats for many years, so haveing a local vets has been very important to me. The Arbury Road Veterinary Surgery has been my vets for 31yrs. I have now two older cat, one has renal problems, and one is on a sensetivity diet, the staff and vets are amazing, and if i am worried about something they are ready to listen anytime, the surgery is always so lovely and clean and friendly, i feal so lucky to have them close by! I would reccomend them to anyone. Read Less