Village Vet
Cambridge, Cambridgeshire
General Info
Village Vet stands as an established entity in Cambridge where animal enthusiasts find dependable local veterinary services. Pet owners from nearby communities can access regular veterinary services because the clinic operates from its Cambridgeshire location. Depending on individual cases, services might encompass routine checkups alongside pet vaccinations and early disease screenings with diagnostic consultations. Village Vet establishes an orderly environment which reduces stress levels for both pets and their owners. Throughout Cambridge veterinary professionals manage an extensive range of medical conditions including skin and coat disorders dental problems and mobility issues. The clinic demonstrates expertise in managing urgent health issues such as infections and digestive alterations despite the prevalence of wellness visits and preventive plans. Residents of Cambridgeshire frequently depend on Village Vet to help them through complex medical diagnoses and the management of their aging pets with chronic conditions. Visitors frequently comment on the clinic’s communication approach which stands out for its clarity, kindness, and comprehensibility. Pet owners experience enhanced confidence when making choices for their animals through this support. A significant number of clients maintain their patronage over extended periods because they appreciate the consistent service quality which enables them to develop trust gradually. The veterinary team’s expertise in both standard and intricate medical issues enables them to provide effective guidance for long-term animal care. Village Vet experiences expansion because increasing numbers of pet owners establish residence in the Cambridge area and seek nearby veterinary services. Through its involvement with the local pet community the clinic establishes a network promoting responsible ownership alongside attentive animal care. Individuals looking for a well-established veterinary practice in Cambridgeshire will find it to be a dependable option for both regular check-ups and emergency care. The presence of Village Vet clinic serves as a valued healthcare resource for people living in Cambridge and its surrounding Cambridgeshire regions. The demand for clear compassionate and consistent veterinary service remains constant across a spectrum of clients from new pet owners seeking advice to longtime clients managing special conditions. This practice serves as a foundational community function by fulfilling essential roles.
Team
Village Vet
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Elizabeth Allan
27 Nov 2022
REPORT
I have just had a very positive experience of Village Vet, Whittlesford. My appointment was an afternoon one and unfortunately the vet team then present was unable to pacify my excitable Staffie enou...
I have just had a very positive experience of Village Vet, Whittlesford. My appointment was an afternoon one and unfortunately the vet team then present was unable to pacify my excitable Staffie enough to proceed with minor surgery. They prescribed medication for me to give him that evening and at a specified time the following morning before his procedure. Having done this, I took him back to the vets and a thorough history was taken and the dog
was dealt with quickly and efficiently. All the staff I encountered were supportive and caring - the vets, the nurses and the reception staff. All went out of their way to make things more comfortable for elderly me and my quite elderly dog. I was impressed, too, that the biopsy results came through promptly, even within the 2 day span suggested.
Really grateful
Talia S
23 Apr 2022
REPORT
We registered our dog here in 2016, having been pleased with the service we’d had from one of their other branches at our previous address. For about four years, I could not fault these vets. Wonderfu...
We registered our dog here in 2016, having been pleased with the service we’d had from one of their other branches at our previous address. For about four years, I could not fault these vets. Wonderful medical staff, helpful receptionists and no trouble getting appointments. They get two stars for this only.
By 2020, it had all changed. An exodus of their vets (Some to start their own practice!) meant a constant stream of locums, and no continuity in care. It was difficult to get an appointment. Locums never took histories or followed up. One of my pets went in for an operation, and despite me providing written instructions, was given a medication which I did not want administered. It turned out that the receptionist had decided my note was not worth passing to the medical team. I complained, and never heard anything back.
In 2021, another pet was in a lot of pain, and we were repeatedly sent away with Metacam by locums. It wasn’t until I put my foot down and demanded a referral to Dick White Referrals (Think Noel Fitzpatrick, but for East Anglia) that we learned that our beloved pet had developed a spinal issue which, had it been left untreated for a few more days, would have lead to irreversible paralysis and euthanasia. £15,000 later (Thank goodness for insurance), and thanks to the wonderful staff at Dick White’s, we have our pet back, but she will forever be lame on one leg due to the damage done by the locum’s delayed diagnosis. Again, I would complain, but I feel it would fall on deaf ears.
I remain hopeful that Village Vet Whittlesford can get themselves back on track. It has only gone downhill due to staffing issues, and I sincerely hope these are temporary. They have the potential to get back to being the reliable, trustworthy veterinary team they were in 2016, but until I see for myself that standards have improved, I could not in good conscience recommend them to others.
Kate M
20 May 2021
REPORT
Sadly making money seems to be the priority here. No customer service. Never get to see the same Vet twice. Extremely expensive. Unprofessional manner. Paid £1,500 for X-rays I never got to see (despi...
Sadly making money seems to be the priority here. No customer service. Never get to see the same Vet twice. Extremely expensive. Unprofessional manner. Paid £1,500 for X-rays I never got to see (despite paying two consultation fees) and was then told I would have to pay a further consultation fee to see them. Told dog would have to stay overnight in order to do X-rays at great expense, stress to dog and for no apparent reason. Dog sent away with no real diagnosis of original problem. Was then told to find my own hydrotherapist. Was not even given suggestions. Do not recommend. Meds also extremely expensive. Making huge mark up and told it was because they could not compete with the online vet prescription companies. Hard to believe that line when Village Vet are a huge national chain.
Danielle
7 Mar 2021
REPORT
I never normally leave reviews but the experience I had was absolutely amazing and I am so glad I came across this vets.
I had a bad experience with my previous vet where they just wanted money and p...
I never normally leave reviews but the experience I had was absolutely amazing and I am so glad I came across this vets.
I had a bad experience with my previous vet where they just wanted money and pushed for surgery but I researched and found this vet for a second opinion as I want my dog to have the best care and from the first phone call to the vet looking at my her they displayed the best attitude .. they were there for my dog not the money. That means so much and I would recommend them to anyone. The veterinarian I saw Katherine was so thorough and explained everything to me. Thank you for looking after my baby girl!
Gary Steve
6 Jul 2018
REPORT
Our vets for our 3 dogs very highly recommended vets there are cheaper vets about but if you love your animal's as much as we do then you need the best and these are.
Clive Walker
20 Jun 2018
REPORT
We have taken our dogs to this practise for 15 years. They have given us the best care and support throughout our dog's lives. We have a new rescue Collie Cross who is not used to other dogs. The rece...
We have taken our dogs to this practise for 15 years. They have given us the best care and support throughout our dog's lives. We have a new rescue Collie Cross who is not used to other dogs. The receptionists and vets help us to avoid problems.
Robert smith
14 Apr 2018
REPORT
I hate this vet practice!
The vets change more frequently than some people shower.
Vets seem clearly bonus based and they even imply other vets in the same hospital are incompetent in order to get t...
I hate this vet practice!
The vets change more frequently than some people shower.
Vets seem clearly bonus based and they even imply other vets in the same hospital are incompetent in order to get the work.
They charge quadruple for drugs compared to what's available online.
They don't keep very good records of your beloved pets.
They seem more like cat people than dog people.
If there was another option around here I'd use them but unfortunately village vet bought the only other walkable option too.
Thomas Kendon
3 Apr 2018
REPORT
Great little vet conveniently located just off A505 and the train station in Whittlesford. Good for general health and emergencies. In partnership with another location they are open 24hrs and have s...
Great little vet conveniently located just off A505 and the train station in Whittlesford. Good for general health and emergencies. In partnership with another location they are open 24hrs and have small surgical facilities too.
Mairi Huntly
13 Mar 2018
REPORT
The vet took wonderful care of my lab. It was great to have 24 hour service at the weekend. I would highly recommend Village vet.
Anna Ledain
15 Feb 2018
REPORT
This is the 3rd time We have bought our cockerpoo to the Village Vet in Whittlesford and just like the previous 2 visits we have found them to be friendly, informative and extremely helpful whilst at ...
This is the 3rd time We have bought our cockerpoo to the Village Vet in Whittlesford and just like the previous 2 visits we have found them to be friendly, informative and extremely helpful whilst at the same time advising us on how we can save money. Most importantly they were fabulous with Sadie and she was more than happy being there. Their
priority was what was best for my dog, not what would get them more money. The vets, nurses and receptionists here are all brilliant if you ask me.
Juliet Dawkins
9 Jan 2018
REPORT
Village Vet Whittlesford looked after our cat, Polly, when she very nearly died from a serious abdominal infection. They worked around the clock carrying out emergency surgery, monitoring her in inten...
Village Vet Whittlesford looked after our cat, Polly, when she very nearly died from a serious abdominal infection. They worked around the clock carrying out emergency surgery, monitoring her in intensive care and even resuscitating her when she stopped breathing at one point. We feel forever grateful to them for saving her life. We were kept updated very regularly, everything was explained clearly and she was taken great care of at all times. We've received similarly excellent care for our dog and would always recommend this vet.
Edward Bass
12 May 2017
REPORT
I can certainly agree with a lot of what is written here about rude staff and poor service. Our experience with them over the past few days has shown them to be very uninformed and unprofessional.
I ...
I can certainly agree with a lot of what is written here about rude staff and poor service. Our experience with them over the past few days has shown them to be very uninformed and unprofessional.
I really cannot recommend them.
Sharon Adam
9 Mar 2017
REPORT
Dog has uti prescribed antibiotics for 5 days instead of usual 10-14 days. Clare refused to prescribe further without consultation which I had already paid for.
Money making machine to pay for their ...
Dog has uti prescribed antibiotics for 5 days instead of usual 10-14 days. Clare refused to prescribe further without consultation which I had already paid for.
Money making machine to pay for their nice new building.avoid at all
Costs. No duty of care towards your pet just worried about how much cash they can get in the tills.
Joan Pidgeon
20 Oct 2016
REPORT
I've used Village Vet for years now. Before the recent management, we had a few negative experiences, but since Gloria took over, it's been fantastic. I have a cat and a dog and they've always been ...
I've used Village Vet for years now. Before the recent management, we had a few negative experiences, but since Gloria took over, it's been fantastic. I have a cat and a dog and they've always been well cared for. Yes, they are expensive, there is no question of that. But I have good insurance (Pet Plan) and they cover a lot. Good care for pets is expensive, unfortunately, these days.
Norman Anderson
5 Sep 2016
REPORT
Brilliant staff and facilities, but above all, truly caring.
Ray always handled issues with such ease and kindness. When he left to return to his native South Africa, he was replaced by the wonderful ...
Brilliant staff and facilities, but above all, truly caring.
Ray always handled issues with such ease and kindness. When he left to return to his native South Africa, he was replaced by the wonderful Gloria.
Never met a more caring professional than Gloria. Thank you for your time, expertise and above all, compassion.
Angela Mutty
13 Oct 2015
REPORT
Fantastic vets. I cannot fault them. Very polite and friendly and brilliant 24 hour service.
Nick Bradshaw
5 Jul 2015
REPORT
I cannot recommend this place enough.
The vets and nurses seem very clued up, switched on and most importantly caring. They have always handled and dealt with our pets very gently and have all the t...
I cannot recommend this place enough.
The vets and nurses seem very clued up, switched on and most importantly caring. They have always handled and dealt with our pets very gently and have all the time you can ask of them. I've never felt rushed out of there or that they weren't giving me and my pets 100% of their attention.
The other members of staff there are just the same. Very friendly and helpful. Always polite and courteous, something I can't say of some other vets I have been to in the past.
The surgery itself is very clean and tidy. I have never been kept waiting for an appointment. They are also great at finding you an appointment asap, if you need one quickly. Although I've never had to use it, I believe they do 24/7 emergency appointments as well.
I am sent reminders about when vaccinations, etc are due from the surgery, just in case I forget.
They are very helpful when dealing with our pet's insurance companies. We have never had any problems with them. It is an easy and simple process, even when there have been some fairly large amounts of money involved for surgeries and such.
On a personal note, a cat of ours was unfortunately run over (died immediately) not too long ago and some unknown kind soul took the body up to Village Vets, where we collected him the next day. A few days later we received a hand written note from the team there saying they were sorry for our loss. It was a very touching and kind gesture.
I don't have a bad word to say about the place, or the people there.
Camille Swift
3 Jun 2015
REPORT
I wouldn't even give them one star. we brought my cat in after he looked like he had an eye infection, they diagnosed him with horners syndrome, we were also told he was seriously unwell and needed a ...
I wouldn't even give them one star. we brought my cat in after he looked like he had an eye infection, they diagnosed him with horners syndrome, we were also told he was seriously unwell and needed a number of other tests. it was agreed we would pay 365 and the vet would phone later that day if it was more, the vet never phoned and when we went to collect my cat later that day, they tried to charge us over 600. As the vet wasn't there we paid the 365 and asked to speak to them the next day. The vet denied that we agreed on the first price, she was very rude and now they are trying to bill us over 900. I am absolutely appalled by this, we have 3 dogs and 2 cats and will be changing vets for all of them asap.
Angela Dobson
2 Jan 2013
REPORT
Awesome. Brand new build, great service, fully equipped hospital, lovely staff.
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
+44 1223 833651
Business Hours
Monday
Mon
00:00AM-24:00PM
Tuesday
Tue
00:00AM-24:00PM
Wednesday
Wed
00:00AM-24:00PM
Thursday
Thu
00:00AM-24:00PM
Friday
Fri
00:00AM-24:00PM
Saturday
Sat
00:00AM-24:00PM
Sunday
Sun
00:00AM-24:00PM
Services
24 Hour Emergency
Acupuncture
Allergies
Anaesthesiology
Boarding
Cardiology
Cold Laser
Dental
Dermatology
Deworming
Endoscopy
Euthanasia
Genetic Disease Testing
Grooming
House Calls
In-House Blood Analysis
Isolation Unit
Laboratory
Laser Declawing
Microchipping
Neurology
Oncology
Ophthalmology
Physical Therapy
Radiology (X-Rays)
Rehabilitation
Surgery
Ultrasound
Vaccinations
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Incorrect information? Let us know
Village Vet
Cambridge, Cambridgeshire
Book an Appointment
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General Info
Village Vet stands as an established entity in Cambridge where animal enthusiasts find dependable local veterinary services. Pet owners from nearby communities can access regular veterinary services because the clinic operates from its Cambridgeshire location. Depending on individual cases, services might encompass routine checkups alongside pet vaccinations and early disease screenings with diagnostic consultations. Village Vet establishes an orderly environment which reduces stress levels for both pets and their owners. Throughout Cambridge veterinary professionals manage an extensive range of medical conditions including skin and coat disorders dental problems and mobility issues. The clinic demonstrates expertise in managing urgent health issues such as infections and digestive alterations despite the prevalence of wellness visits and preventive plans. Residents of Cambridgeshire frequently depend on Village Vet to help them through complex medical diagnoses and the management of their aging pets with chronic conditions. Visitors frequently comment on the clinic’s communication approach which stands out for its clarity, kindness, and comprehensibility. Pet owners experience enhanced confidence when making choices for their animals through this support. A significant number of clients maintain their patronage over extended periods because they appreciate the consistent service quality which enables them to develop trust gradually. The veterinary team’s expertise in both standard and intricate medical issues enables them to provide effective guidance for long-term animal care. Village Vet experiences expansion because increasing numbers of pet owners establish residence in the Cambridge area and seek nearby veterinary services. Through its involvement with the local pet community the clinic establishes a network promoting responsible ownership alongside attentive animal care. Individuals looking for a well-established veterinary practice in Cambridgeshire will find it to be a dependable option for both regular check-ups and emergency care. The presence of Village Vet clinic serves as a valued healthcare resource for people living in Cambridge and its surrounding Cambridgeshire regions. The demand for clear compassionate and consistent veterinary service remains constant across a spectrum of clients from new pet owners seeking advice to longtime clients managing special conditions. This practice serves as a foundational community function by fulfilling essential roles.
Business Hours
Monday
00:00AM-24:00PM
Tuesday
00:00AM-24:00PM
Wednesday
00:00AM-24:00PM
Thursday
00:00AM-24:00PM
Friday
00:00AM-24:00PM
Saturday
00:00AM-24:00PM
Sunday
00:00AM-24:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
24 Hour Emergency
Acupuncture
Allergies
Anaesthesiology
Boarding
Cardiology
Cold Laser
Dental
Dermatology
Deworming
Endoscopy
Euthanasia
Genetic Disease Testing
Grooming
House Calls
In-House Blood Analysis
Isolation Unit
Laboratory
Laser Declawing
Microchipping
Neurology
Oncology
Ophthalmology
Physical Therapy
Radiology (X-Rays)
Rehabilitation
Surgery
Ultrasound
Vaccinations
Team
Village Vet
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Elizabeth Allan
27 Nov 2022
I have just had a very positive experience of Village Vet, Whittlesford. My appointment was an afternoon one and unfortunately the vet team then present was unable to pacify my excitable Staffie enou...
I have just had a very positive experience of Village Vet, Whittlesford. My appointment was an afternoon one and unfortunately the vet team then present was unable to pacify my excitable Staffie enough to proceed with minor surgery. They prescribed medication for me to give him that evening and at a specified time the following morning before his procedure. Having done this, I took him back to the vets and a thorough history was taken and the dog
was dealt with quickly and efficiently. All the staff I encountered were supportive and caring - the vets, the nurses and the reception staff. All went out of their way to make things more comfortable for elderly me and my quite elderly dog. I was impressed, too, that the biopsy results came through promptly, even within the 2 day span suggested.
Really grateful
Talia S
23 Apr 2022
We registered our dog here in 2016, having been pleased with the service we’d had from one of their other branches at our previous address. For about four years, I could not fault these vets. Wonderfu...
We registered our dog here in 2016, having been pleased with the service we’d had from one of their other branches at our previous address. For about four years, I could not fault these vets. Wonderful medical staff, helpful receptionists and no trouble getting appointments. They get two stars for this only.
By 2020, it had all changed. An exodus of their vets (Some to start their own practice!) meant a constant stream of locums, and no continuity in care. It was difficult to get an appointment. Locums never took histories or followed up. One of my pets went in for an operation, and despite me providing written instructions, was given a medication which I did not want administered. It turned out that the receptionist had decided my note was not worth passing to the medical team. I complained, and never heard anything back.
In 2021, another pet was in a lot of pain, and we were repeatedly sent away with Metacam by locums. It wasn’t until I put my foot down and demanded a referral to Dick White Referrals (Think Noel Fitzpatrick, but for East Anglia) that we learned that our beloved pet had developed a spinal issue which, had it been left untreated for a few more days, would have lead to irreversible paralysis and euthanasia. £15,000 later (Thank goodness for insurance), and thanks to the wonderful staff at Dick White’s, we have our pet back, but she will forever be lame on one leg due to the damage done by the locum’s delayed diagnosis. Again, I would complain, but I feel it would fall on deaf ears.
I remain hopeful that Village Vet Whittlesford can get themselves back on track. It has only gone downhill due to staffing issues, and I sincerely hope these are temporary. They have the potential to get back to being the reliable, trustworthy veterinary team they were in 2016, but until I see for myself that standards have improved, I could not in good conscience recommend them to others.
Kate M
20 May 2021
Sadly making money seems to be the priority here. No customer service. Never get to see the same Vet twice. Extremely expensive. Unprofessional manner. Paid £1,500 for X-rays I never got to see (despi...
Sadly making money seems to be the priority here. No customer service. Never get to see the same Vet twice. Extremely expensive. Unprofessional manner. Paid £1,500 for X-rays I never got to see (despite paying two consultation fees) and was then told I would have to pay a further consultation fee to see them. Told dog would have to stay overnight in order to do X-rays at great expense, stress to dog and for no apparent reason. Dog sent away with no real diagnosis of original problem. Was then told to find my own hydrotherapist. Was not even given suggestions. Do not recommend. Meds also extremely expensive. Making huge mark up and told it was because they could not compete with the online vet prescription companies. Hard to believe that line when Village Vet are a huge national chain.
Danielle
7 Mar 2021
I never normally leave reviews but the experience I had was absolutely amazing and I am so glad I came across this vets.
I had a bad experience with my previous vet where they just wanted money and p...
I never normally leave reviews but the experience I had was absolutely amazing and I am so glad I came across this vets.
I had a bad experience with my previous vet where they just wanted money and pushed for surgery but I researched and found this vet for a second opinion as I want my dog to have the best care and from the first phone call to the vet looking at my her they displayed the best attitude .. they were there for my dog not the money. That means so much and I would recommend them to anyone. The veterinarian I saw Katherine was so thorough and explained everything to me. Thank you for looking after my baby girl!
Gary Steve
6 Jul 2018
Our vets for our 3 dogs very highly recommended vets there are cheaper vets about but if you love your animal's as much as we do then you need the best and these are.
Clive Walker
20 Jun 2018
We have taken our dogs to this practise for 15 years. They have given us the best care and support throughout our dog's lives. We have a new rescue Collie Cross who is not used to other dogs. The rece...
We have taken our dogs to this practise for 15 years. They have given us the best care and support throughout our dog's lives. We have a new rescue Collie Cross who is not used to other dogs. The receptionists and vets help us to avoid problems.
Robert smith
14 Apr 2018
I hate this vet practice!
The vets change more frequently than some people shower.
Vets seem clearly bonus based and they even imply other vets in the same hospital are incompetent in order to get t...
I hate this vet practice!
The vets change more frequently than some people shower.
Vets seem clearly bonus based and they even imply other vets in the same hospital are incompetent in order to get the work.
They charge quadruple for drugs compared to what's available online.
They don't keep very good records of your beloved pets.
They seem more like cat people than dog people.
If there was another option around here I'd use them but unfortunately village vet bought the only other walkable option too.
Thomas Kendon
3 Apr 2018
Great little vet conveniently located just off A505 and the train station in Whittlesford. Good for general health and emergencies. In partnership with another location they are open 24hrs and have s...
Great little vet conveniently located just off A505 and the train station in Whittlesford. Good for general health and emergencies. In partnership with another location they are open 24hrs and have small surgical facilities too.
Mairi Huntly
13 Mar 2018
The vet took wonderful care of my lab. It was great to have 24 hour service at the weekend. I would highly recommend Village vet.
Anna Ledain
15 Feb 2018
This is the 3rd time We have bought our cockerpoo to the Village Vet in Whittlesford and just like the previous 2 visits we have found them to be friendly, informative and extremely helpful whilst at ...
This is the 3rd time We have bought our cockerpoo to the Village Vet in Whittlesford and just like the previous 2 visits we have found them to be friendly, informative and extremely helpful whilst at the same time advising us on how we can save money. Most importantly they were fabulous with Sadie and she was more than happy being there. Their
priority was what was best for my dog, not what would get them more money. The vets, nurses and receptionists here are all brilliant if you ask me.
Juliet Dawkins
9 Jan 2018
Village Vet Whittlesford looked after our cat, Polly, when she very nearly died from a serious abdominal infection. They worked around the clock carrying out emergency surgery, monitoring her in inten...
Village Vet Whittlesford looked after our cat, Polly, when she very nearly died from a serious abdominal infection. They worked around the clock carrying out emergency surgery, monitoring her in intensive care and even resuscitating her when she stopped breathing at one point. We feel forever grateful to them for saving her life. We were kept updated very regularly, everything was explained clearly and she was taken great care of at all times. We've received similarly excellent care for our dog and would always recommend this vet.
Edward Bass
12 May 2017
I can certainly agree with a lot of what is written here about rude staff and poor service. Our experience with them over the past few days has shown them to be very uninformed and unprofessional.
I ...
I can certainly agree with a lot of what is written here about rude staff and poor service. Our experience with them over the past few days has shown them to be very uninformed and unprofessional.
I really cannot recommend them.
Sharon Adam
9 Mar 2017
Dog has uti prescribed antibiotics for 5 days instead of usual 10-14 days. Clare refused to prescribe further without consultation which I had already paid for.
Money making machine to pay for their ...
Dog has uti prescribed antibiotics for 5 days instead of usual 10-14 days. Clare refused to prescribe further without consultation which I had already paid for.
Money making machine to pay for their nice new building.avoid at all
Costs. No duty of care towards your pet just worried about how much cash they can get in the tills.
Joan Pidgeon
20 Oct 2016
I've used Village Vet for years now. Before the recent management, we had a few negative experiences, but since Gloria took over, it's been fantastic. I have a cat and a dog and they've always been ...
I've used Village Vet for years now. Before the recent management, we had a few negative experiences, but since Gloria took over, it's been fantastic. I have a cat and a dog and they've always been well cared for. Yes, they are expensive, there is no question of that. But I have good insurance (Pet Plan) and they cover a lot. Good care for pets is expensive, unfortunately, these days.
Norman Anderson
5 Sep 2016
Brilliant staff and facilities, but above all, truly caring.
Ray always handled issues with such ease and kindness. When he left to return to his native South Africa, he was replaced by the wonderful ...
Brilliant staff and facilities, but above all, truly caring.
Ray always handled issues with such ease and kindness. When he left to return to his native South Africa, he was replaced by the wonderful Gloria.
Never met a more caring professional than Gloria. Thank you for your time, expertise and above all, compassion.
Angela Mutty
13 Oct 2015
Fantastic vets. I cannot fault them. Very polite and friendly and brilliant 24 hour service.
Nick Bradshaw
5 Jul 2015
I cannot recommend this place enough.
The vets and nurses seem very clued up, switched on and most importantly caring. They have always handled and dealt with our pets very gently and have all the t...
I cannot recommend this place enough.
The vets and nurses seem very clued up, switched on and most importantly caring. They have always handled and dealt with our pets very gently and have all the time you can ask of them. I've never felt rushed out of there or that they weren't giving me and my pets 100% of their attention.
The other members of staff there are just the same. Very friendly and helpful. Always polite and courteous, something I can't say of some other vets I have been to in the past.
The surgery itself is very clean and tidy. I have never been kept waiting for an appointment. They are also great at finding you an appointment asap, if you need one quickly. Although I've never had to use it, I believe they do 24/7 emergency appointments as well.
I am sent reminders about when vaccinations, etc are due from the surgery, just in case I forget.
They are very helpful when dealing with our pet's insurance companies. We have never had any problems with them. It is an easy and simple process, even when there have been some fairly large amounts of money involved for surgeries and such.
On a personal note, a cat of ours was unfortunately run over (died immediately) not too long ago and some unknown kind soul took the body up to Village Vets, where we collected him the next day. A few days later we received a hand written note from the team there saying they were sorry for our loss. It was a very touching and kind gesture.
I don't have a bad word to say about the place, or the people there.
Camille Swift
3 Jun 2015
I wouldn't even give them one star. we brought my cat in after he looked like he had an eye infection, they diagnosed him with horners syndrome, we were also told he was seriously unwell and needed a ...
I wouldn't even give them one star. we brought my cat in after he looked like he had an eye infection, they diagnosed him with horners syndrome, we were also told he was seriously unwell and needed a number of other tests. it was agreed we would pay 365 and the vet would phone later that day if it was more, the vet never phoned and when we went to collect my cat later that day, they tried to charge us over 600. As the vet wasn't there we paid the 365 and asked to speak to them the next day. The vet denied that we agreed on the first price, she was very rude and now they are trying to bill us over 900. I am absolutely appalled by this, we have 3 dogs and 2 cats and will be changing vets for all of them asap.
Angela Dobson
2 Jan 2013
Awesome. Brand new build, great service, fully equipped hospital, lovely staff.
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Incorrect information? Let us know